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Business Profile

Collections Agencies

Credit Management Company
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 262 total complaints in the last 3 years.
  • 145 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An account with ********************** dinged my report in the recent time. I am not liable for this debt with such company. Theres no information regarding this company and to what extent the context of the collection goes to is undetermined. I have no contract obligation for this debt or company. Please help and thank you!!

    Business Response

    Date: 01/24/2025

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***************************** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ******* directly and encourage them to contact us at ************ if we can be of further assistance.  Thank you.

  • Initial Complaint

    Date:01/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business put a false debt on my account. They said I owe 886 dollars to **************************************. I called the billing department if the medical center and they said the last bill I had was in 2019. It was a work accident that was covered by workers comp and the amount of that bill doesnt even match the debt to my account. I ******* this debt collection agency and EVERYONE gave 1 start reviews stating the same thing, they were putting false collections on their accounts that didnt even exist. You can ****** and see all the complaints, and they have no intention to fix the issue and the people are incredibly rude and hang up on you. This has impacted my credit score negatively and they wont resolve it. This company is scamming people out of money. Theyre even trying to collect on peoples debts they already paid. Along with creating false debts that never existed. This isnt right and needs to be taken care of. Not even for myself but for all the other people who are or have been victims of this companys scheme. Thank you so much in advance for your consideration and attention to this matter.

    Business Response

    Date: 01/27/2025

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into **** ******* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to **** directly and encourage them to contact us at ************ if we can be of further assistance.  Thank you.

  • Initial Complaint

    Date:01/15/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Harassing phone calls all hours

    Business Response

    Date: 01/17/2025

    *** takes all consumer complaints seriously and thoroughly investigates all claims.  In this case the consumer has not provided sufficient information for us to complete our investigation.  We will respond directly to Mr. ***** should he choose to provide additional information.  Thank you.  

    Customer Answer

    Date: 01/21/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** *****

  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an unrecognizable debt that I have no knowledge of from this company.This company Credit Management has a collection on my credit report, it should not be part of my record.I have never had contact with this business/I do not have any credit card debt/bills with this company.

    Business Response

    Date: 01/21/2025

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* ******* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ******* directly and encourage them to contact us at ************ if we can be of further assistance.  Thank you.

  • Initial Complaint

    Date:01/09/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally dispute a recent credit report pull on my behalf that CREDIT MANAGEMENT COMPANY appears on my credit report from which I believe was obtained without a permissible purpose under the Fair Credit Reporting Act (FCRA), specifically 15 USC 1681b.

    Business Response

    Date: 01/21/2025

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ********* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ****** directly and encourage them to contact us at ************ if we can be of further assistance.  Thank you.

    Customer Answer

    Date: 01/21/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *******

     

    Ive never tried to be contacted or was contacted.

  • Initial Complaint

    Date:01/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ********** MED ****************. I do not have a contract with CREDIT MANAGEMENT COMPANY, they did not provide me with the original contract as i requested. Also, UNDER 15 U.S. CODE1681b- PERMISSIBLE PURPOSES OF CONSUMER REPORTS. (a) IN GENERAL subject to subsection (c) any consumer reporting agency may furnish consumer report under the following circumstance and no other. (2) in accordance with the written instruction of the consumer to whom it relates.I ***** Awidjolo never gave Credit Management Company any written consent to report anything on my consumer report. NO CONSENT IS IDENTITY THEFT as a consumer I'm demanding a deletion of this account.

    Business Response

    Date: 01/14/2025

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** Awidjolo's claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ***** directly and encourage her to contact us at ************ if we can be of further assistance.  Thank you.

  • Initial Complaint

    Date:01/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date opened 12/6/2024 I attended a E.R visit and the hospital failed to put insurance on file causing to have a bill of $1960 to be billed to me and placed on my credit report. Under the section 609 of the Fair Credit Reporting Act (FCRA) I have a right to fair for inaccuracy and errors on my report. Also its a HIPPA violation to sale my information to a 3rd party.

    Business Response

    Date: 01/14/2025

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* ********* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to Candida directly and encourage her to contact us at ************ if we can be of further assistance.  Thank you.

  • Initial Complaint

    Date:01/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by a random caller for a debt that not only had been resolved years ago and removed from my credit profile once but also according to the Florida statutes was expired having been over 5 years old. So not only was the debt discharged years ago it even had it not been it would be disqualified from being re-added to my credit report due to a little thing called laws. They are required to state their issue with proof in writing which they failed to do to add insult to injury.They called asked who i was and said how would I like to pay. Would you listen to a random call requesting money without something in writing? I want this removed from my credit report immediately. I have no debt and no unpaid responsibilities and I intend for it to stay that way without any shenanigans such as this reappearing.

    Business Response

    Date: 01/14/2025

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* ********** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ******* directly and encourage him to contact us at ************ if we can be of further assistance.  Thank you.

  • Initial Complaint

    Date:01/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked numerous times for a detailed copy of what the bill is for that owe to ****. They have continued to ignore my request. I told them I never received this bill in the first place . It is my right to geta detailed copy of what this bill is for . I have attached a copy of the letter I sent to them on 12/12 and still got no response

    Business Response

    Date: 01/06/2025

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ******** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ***** directly and encourage her to contact us at ************ if we can be of further assistance.  Thank you.

  • Initial Complaint

    Date:01/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings,I'm reaching out as a debt that is not mine has been put on my credit report. I am not liable for this debt. I do not have a contract with Credit Management Company in which I requested from the business and never received. I will attach the letter that was sent to the agency in 2021 when this was first put on my credit report and never received a response. The account was removed and just reappeared in Sept/ Oct 2024. Regards,****** *****

    Business Response

    Date: 01/14/2025

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ****** directly and encourage him to contact us at ************ if we can be of further assistance.  Thank you.

    Customer Answer

    Date: 01/14/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I requested proof that I am the indeed the party the client is asking to pay this debt, and there is some contractual obligation that is binding on me to pay this debt. This was not a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to 15 USC 1692g Sec. 809 (b) of the ****** I respectfully requested that the client provide me with competent evidence that I have legal obligation to pay them. The client however sent over documents that could potentially be a HIPPA violation for who ever this debt belongs to, none of the information provided pertains to me having any connection to this alleged debt. The client has removed the charges from my credit report however I want confirmation that this will not be reported on my credit report again as this debt does not belong to me. I request from the client once again proof that I am indeed the party the client is asking to pay this debt, Agreement with their client that grants them the authority to collect on this alleged debt, Agreement that bears the signature of the alleged debtor wherein he/she agreed to pay the creditor, and documents bearing my signature.

    Until the above is provided the claim cannot and should not be considered if any portion of the above is not completed and returned with copies of all requested documents. This is a request for validation made pursuant to the Fair Debt Collection Practices Act.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ****** *****

    Business Response

    Date: 01/21/2025

    Again, Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have again responded to ****** directly and encourage him to contact us at ************ if we can be of further assistance.  Thank you.

    Customer Answer

    Date: 01/21/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I again, do not accept the response made by the business to resolve the complaint. I want confirmation that this debt will not be added to my account again as this debt DOES NOT BELONG TO ME. The business stated that they are unable to provide a substantive response on a public facing platform. However, that is not what I requested to be done. As previously stated, I asked for specific documents to be sent to me in which they WERE NOT so once again this claim is invalid and I am demanding confirmation that these charges will not be added to my account again in the future. There is no need to reach out to the business directly as this debt does not belong to me. Also, the number that was provided is not even in service which is extremely sketchy. This business is a scam! They're stating they did a thorough investigation on "me" however they can't provide the documents I requested! They sent a document that was not what was requested and does not hold me liable to pay this debt as it does not belong to me. Until I receive confirmation that these charges will not be added to my credit account again this claim will remain open to the BBB. 

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ****** *****

    Customer Answer

    Date: 01/21/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I again, do not accept the response made by the business to resolve the complaint. I want confirmation that this debt will not be added to my account again as this debt DOES NOT BELONG TO ME. The business stated that they are unable to provide a substantive response on a public facing platform. However, that is not what I requested to be done. As previously stated, I asked for specific documents to be sent to me in which they WERE NOT so once again this claim is invalid and I am demanding confirmation that these charges will not be added to my account again in the future. There is no need to reach out to the business directly as this debt does not belong to me. Also, the number that was provided is not even in service which is extremely sketchy. This business is a scam! They're stating they did a thorough investigation on "me" however they can't provide the documents I requested! They sent a document that was not what was requested and does not hold me liable to pay this debt as it does not belong to me. Until I receive confirmation that these charges will not be added to my credit account again this claim will remain open to the BBB. 

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ****** *****

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