Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My aunt purchased a gift card for me for $100 dollars. I received the card in the mail and could not activate it because it said it was used. I had not received the card and the card was used the day I gave my address to mail it to me. The money was gone

  Business Response

  Date: 08/30/2024

  ** ****
   
  We are very sorry for this experience. We see that one of our agents was in touch with you yesterday to inform you that the buyer requested and processed a refund for this card. This voided the card, and the payment was returned to their original payment method. Please reach out to the buyer if you have any further questions.

  Customer Answer

  Date: 09/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *** ****

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an e-gift card for my niece for Target for $25.00. This was to be texted to her Mother. The Mother received a link that doesn’t work. I went on the website and had it emailed instead. I received an email stating that it could not be delivered. The email is correct and the phone number is correct. I tried having a text sent again and no text was delivered and I received a text stating that it was undeliverable. I tried phoning the company and you cannot speak to a person to resolve the problem. I tried stopping the transaction through my bank and because I used my debit card I am unable to. The total amount was for $26.95. This website appears to be a scam. I have been in an online chat with an automated system through Giftya and there is no help being provided. At one point it said that I must be the recipient to try to figure this out. Why would the person receiving the gift, Who knows nothing about the gift in the first place, be the person to try to figure out where the gift is?? Scam.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Giftya purchase for $25 for a Subway gift card, purchase date was 7/26/24. The card was supposed to be sent to my son's cell phone via text but he never received after multiple attempts. Finally, I opted to send the giftya to another cell phone number which finally accepted and opened the gift only to find out that the gift card waould not be accepted at Subway because they said it wasnt activated. I will NEVER purchase from Giftya again and it looks like NUMEROUS consumers have had the same complaint. Giftya is a SCAM!!!!!!

  Business Response

  Date: 08/13/2024

  **** *******

  Thank you for the feedback and details in your BBB Review. Our support agents left a voicemail and detailed email for you. Please do feel free to let us know if you need any additional support, guidance or communication. We will gladly make sure we do whatever we can to resolve your queries and concerns.
  
  For the quickest possible support we would recommend replying to the email from our agent Bennie with ticket reference ** *******

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a gift card 3 months ago and it allowed me to select how I wanted it. I chose a e-gift card to Grub Hub and it has been pending ever since. I have reached out to their customer support multiple times and have never received a reply. It is supposed to take 24 hours and 3 months later it still shows it’s “pending”.

• Initial Complaint

  Date:08/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/1/24 I was gifted $50. When clicking on "activate your gift" on 8/3, I received the error "could not connect" http error 500. I attempted multiple times to no avail. I then went to the Giftya website and selected to chat - which brought up a bot that did not have any answers for me. I was asked for my phone number by the chatbot (which I provided) and an email (which I did not) and was not able to proceed. This feels very much like a scam that is just mining your data and taking unsuspecting people's money. I would like to receive a call from the company to resolve the situation.

  Business Response

  Date: 08/06/2024

  ** ****

  We apologize for any inconvenience with the redemption of your gift. It appears now that the gift has successfully been redeemed. Please do let us know if we can do anything more to support you. You can reach us by sending a message to [email protected].

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6.30.24 I purchased a giftya for ITunes 100$ to be sent to my Niece and for some reason it won't work,I have tried resending to different emails but nothing.I have contacted customer service and got a **************I think their website is deceptive in it's presentaion and I want my money back 101.95$.The last time she tried it kept telling her she is blocked

  Business Response

  Date: 07/09/2024

  We are very sorry for any inconvenience caused. Our support team has reached out and we have refunded the order in full. Please let us know if you have any questions and we would be glad to assist you.

• Initial Complaint

  Date:06/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to order an E gift card from giftya. Three different times I got to the payment screen, and it kept saying my payment could not be processed and to try a different method. Which I did, but the same error kept happening. I attempted three different times with three different forms of payment. But now all this means is that this sham company has access to three different forms of my personal finances. All of the payments show as pending on my side, but the order never successfully went through on their side.
  
  So now I assume I have to watch my stuff to make sure that it’s not getting accessed. Terrible checkout experience

  Business Response

  Date: 06/18/2024

  ** ******

  Your order was canceled because we were unable to verify certain (1) order, (2) payment, and/or (3) delivery information. When we can’t verify this information, we are unable to process your purchase and are unable to reverse this decision. 
  
  Any pre-authorizations or pending transactions on your statement are NOT a charge and it will be removed automatically within the next 7 business days. You may independently verify this with your payment card issuer. In addition we do not retain any card credentials.
  
  As the gift card industry is highly regulated we do apologize for this inconvenience. 
  

• Initial Complaint

  Date:06/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 15, 2024 transaction. Ordered an Amazon gift card from GiftYa for ***** ******* **********. He recieved a notice from them to give then his bank account numbers, to deposit the amount. Aaron did not give them any numbers and told me it was a scam. I payed with PayPal, who told me to contact GiftYa. GiftYa said it was non-refundable. I tried to stop pending payment with my bank. They said I had to file a Complaint. During that process they asked for access to my phone. I downloaded an app, as told, and got a warning not to go any farther from my phone. I hung up. So, I am filling a Complaint. My son could not access the card without jeopordizing his account.

  Business Response

  Date: 06/18/2024

  Hello ****** 
   
  We recently reviewed your BBB feedback, Firstly we apologize for any confusion or frustration. Our team have made contact via phone (and left a voicemail) and email to address your concerns.
   
  Upon checking your recipient with number ending **** already transferred the funds from their Amazon GiftYa to their Zelle Account on 06/15/2024 at 3:39 pm EST. 
  

  GiftYa allows recipients to choose from several redemption methods and this is what the recipient selected as a way to redeem their gift. If you have checked with the recipient and they still claim they have not received the Zelle transfer we will need to investigate further for them.
  
  They can contact us via [email protected].

  Thank you and have a great day.

• Initial Complaint

  Date:06/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/12/2024 I purchased and giftya gift card specifically for Nordstrom department store. The recipient attempted to use it on 06/14/24 and was told by customer service that the card was not real that it could not be used. They suggested that they contact giftya. I am 67 years old and do not know my way around these different websites. I would just prefer to get my money refunded back to my account. Not sure what else you need. But this site should be shut down. I see a lot of people are dissatisfied with your services. I’m out of $25.00 and my cousin never received her gift

  Business Response

  Date: 06/18/2024

  ****** *******  
  We have reviewed your GiftYa order for Nordstrom and we can see that your recipient opened the gift email but they did not choose how to redeem it yet.
   
  GiftYa is not a traditional gift card. GiftYa allows recipients to choose from several redemption methods including as a traditional gift card.
   
  If you choose the most convenient redemption option of linking your normal Credit or Debit VISA, Mastercard, or American Express card, simply shop at the selected merchant and pay with your linked card. A credit will be applied to your linked card statement in 2-5 business days.
   
  Don’t want to link your bank card to your GiftYa? No problem!
  GiftYa provides recipients with several options to redeem their gift. Continue reading or visit this page for further details on redemption methods.
   
  Exchange for a plastic Visa Gift Card - Free delivery mailed directly to their home address.
  Exchange for a Nordstrom eGift card number for use in-store or online.
  Exchange for a different merchant - Available for all merchants ($0.99 exchange fee applies)
  ReGift - Don’t need your GiftYa? You can also regift it to a new recipient. ($1.95 fee applies)
   5. Transfer to their bank account with Zelle.
   
  We are more than happy to call your recipient to assist with the redemption. Please reach out to [email protected] so we can assist you or your recipient with full resolution.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/03/24 my card was used not only once but twice for fraudulent charges totaling over $850 Prior
  to this morning, I had never heard of such a company. Contacted PNC Bank and getting it straightened out. However, Jason W**** CEO will definitely be hearing from me as well! Total Scam!!

  Business Response

  Date: 06/04/2024

  Hi ***** 
  
  Thank you for reaching out and we apologize for the for the inconvenience caused by these unrecognized or unauthorized charges. We attempted to call you but you were unavailable. We need some additional information to locate these charges. Please call us back on the same number and/or email us directly ([email protected]) so that we can assist. We look forward to supporting you.