Complaints
This profile includes complaints for AAA Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 333 total complaints in the last 3 years.
- 109 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
triple a came to do a lockout service on my car and in the action, pumped my driver door open too far and according to ***** they snapped my door cables. My driver door has not opened since then.
Business Response
Date: 02/08/2024
I write in reply to this concern: Member is a member of **************** ************ would need to contact their home club ************.Initial Complaint
Date:01/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told that my car would be picked up at **** am January 17th and it wasn't picked up until after 2pm. because of this I wasn't able to get my car repaired and had to reschedule my appointment. I then had to rent a car until my car could be repaired between the hours of 9am until 2 i made 3calls to AAA and was told that because my car and I were in a safe place I wasn't a Priority. I pay the the same Premiums as anyone else and I expect the same service and some better Communication 3 calls and not one dispatcher took the time to call me. the driver just showed up after 2 no call or text that he was on his way.Business Response
Date: 01/25/2024
I write in reply to this concern. We will contact the member directly to discuss.Customer Answer
Date: 01/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
Date:01/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car insurance expired in Oct ****************************************** a different state. My car has been parked back in ** during my travels. I thought the car was on auto renew. The car remained parked until January when i got back. I called to reactivate my insurance. The line dropped on the 1st call and no call back attempt was made. The 2nd call led me to a representative that insisted that she needed an underwriter review because i owned my own business and that meant i must be using my car for business purposes. Despite me telling her that her assumptions were false, i was to wait for a call back that same day. I called back when no call ever came. Her supervisors were in a meeting and i needed to wait until the next day. No call ever came. I ****** back again to no avail. Today i called to start new. I was told my rate (despite an excellent driving record and 10yrs of loyalty) Would be over $200 more due to a lapse of coverage! I thanked the representative for their willingness to provide a quote, which was more than their peers had done . I asked if the company had any process in place for military service, members coming off active duty or laps due to duty station changes. She said they do not. I asked to speak to a supervisor. This is where the call goes wrong. She refused to get me a supervisor saying they were all in a meeting. I told her they have been in a meeting for the past three days. I told her Im sorry I would not take a call back. I needed to speak with someone immediately because they have done this to me before. She refused to get anyone else. When I told her you guys dont give a s*** about the customer. She hung up on me claiming that I was being rude to her and personalizing my poor customer experience. All of a sudden it became about her having to handle a tough call and not having the professionalism to do so. I managed call centers for 10 years I would never allow a rep to be so dismissive.Business Response
Date: 01/18/2024
I write in reply to this concern. We have forward this to our insurance department and someone will be in contact with the insured.Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My van was picked up by aaa tow truck around 10 am on 1/9 in front of my house in ********. Until today 1/10 3:30 pm no one can tell me exactly where my van is located. The tow company or aaa cant located my car which is a green ************* 2006. I have been calling since yesterday with no luck. The van was supposed to be dropped off at an auto repair shop in **. As of now the van is missing. The tow company even told me to pay for the toll and asked for $85 which was given to the driver. *** kept telling me they are trying to locate the vehicle and the dispatcher will call me back. No one seems to know where my van went. I need an answer, I want my van delivered to the right location.Business Response
Date: 01/15/2024
I write in reply to this concern. We will contact the member to discuss.Initial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have had AAA for decades since 2008 rarely use the service . Today 1/8 at 12:30 pm I put in a road side request as I had run out of gas . I never got an update . Called the call center was told I would have to wait until 3 pm for assistance - I explained I was in a dangerous spot . The call center told me they would make note of it and to have a good one . I just got the service confirmation that they were on their way it is 7:30 pm ! 7 hours later .I actually ended up calling the police who assisted me and got me to gas and a safe place . We pay for a yearly service and for emergency help I wasnt safe , I pay for this service 7 hours is not acceptable free fuel and delivery are part of the service I am contracted for .Business Response
Date: 01/11/2024
I write in reply to this concern. We spoke to the member yesterday and this has been handled and resolved.
Initial Complaint
Date:01/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called AAA for roadside assistance due to a flat tire They took three hours to arrive and took so long I changed the tire myself in the rain Several phone calls were placed to AAA and the representatives were rude to me and attitude was as if I was bothering them One representative hung up on me At this point I'm dissatisfied was my service and cancelled my policy I requested a refund and was told the money would be put into my account by the end of the day It took a week to receive my refund Every representative gave me a different story as to when I'd receive the refund I only received a portion of the refund which was $58.56Business Response
Date: 01/05/2024
Please forward to AAA Northeast at ******************************** for review/response.
****************************************************************** Thank you.Business Response
Date: 01/09/2024
I write in reply to this concern. Member received a prorated amount at cancelation. As stated in the Membership Terms on AAA.com, If you cancel your Membership, you will receive a pro rata refund of your Membership dues,Initial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received junk mail from AAA with membership cards. Never signed up for AAA, dont want AAA and my address is registered with do not mail lists.Business Response
Date: 01/09/2024
I write in reply concern. AAA Northeast is in receipt of this request. We will forward this to AAA Northern New England.Customer Answer
Date: 01/09/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I just want to be removed from mailing lists.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Business Response
Date: 01/10/2024
We have sent this information to AAA club that sent the mailing and request that they remove your name from their mailing list.Initial Complaint
Date:01/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******************************* passed away 2/15/2020. I cancelled his membership since he had passed. I moved from that location. 6 months later at the next location I started to get mail in his name. I have multiple times given his death certificate, wrote on the envelope return to sender and have made more than a dozen calls asking for them to stop to no avail. I am just short of seeking legal counsel if this continues.Business Response
Date: 01/05/2024
I write in reply to this concern. response to BBB: it appears this mailing from AAA Mid Atlantic, AAA Northeast is in receipt of this concern, I have forward this to AAA Mid Atlantic: you can contact them as well at ************.Customer Answer
Date: 01/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************************Initial Complaint
Date:12/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called AAA on Friday Dec 29 at 4:24 pm, my vehicle had overheated and needed a tow. Waited 1 hour only to find out they had put the order in for a dead battery. They had to put in another request. Another ************************************** That they are there to tow. I was sitting in the car, no one there. Apparently they are being dropped by AAA and never bothered to respond to the call. I called AAA again, this time they put in a priority request. 1 hour later, nothing. I called again and was told, for the 3rd time that a dispatcher would call me....NOTHING! Called AAA again, this time my phone is almost dead. Nothing around me but *****. Im cold, and its pitch black. Called AAA again. Finally had a tow truck picked me up. After almost 6 hours I was home. The police stopped by 3 times and let me sit in his car for a short time to warm up, they called AAA because the time frame was ridiculous. My 94 year old mother was with me for a short time until a police officer drove her home 3 towns away, thank god. I was told i had to stay with the car. I arrived home, 20 min ride, at 10:00pm. Horrible experience. Very traumatic, especially when my phone had very little battery left.Business Response
Date: 01/02/2024
I write in reply to this concern. We will contact the member directly to discuss.Customer Answer
Date: 01/02/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Initial Complaint
Date:12/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern,This is been a horrible customer experience from beginning to end. I was enticed with the idea that purchasing a new membership was a good idea. And its turning out to be everything, but that its actually turning out to be a quite a nuisance. I purchased this with the idea to have my car towed out of my yard and then ** told that the service is a luxury that I essentially have to be on the side of the road and almost in the middle of nowhere for that to happen. Then Im told that I can just cancel the service, which I had considered the idea. However, before making a decision, the decision was for me impulsively by your representative. Not happy, then ** told that my membership is not active, which left me with no service, as well as my credit card being charge. Yet I dont have any service and my card is still charged. Then Im lied to, and told that a supervisor would call the following Monday, which has passed. I didnt realize AAA customer service. Was this horrifying.Business Response
Date: 12/22/2023
I write in reply to this concern: Member would need to contact their home club, Las *************** *************** ************.
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