Complaints
This profile includes complaints for AAA Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 337 total complaints in the last 3 years.
- 111 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
IN JULY 2022 I HAD TO PURCHASE A BATTERY FROM *** ROADSIDE SERVICE AS MY OLD BATTERY DIED. JANUARY 2023, I HAD TO PURCHASE ANOTHER BATTERY FROM ***************** FOR $ ****** AS THE *** BATTERY WAS DEFECTIVE. I HAD THE *** BATTERY FOR ONLY SEVEN MONTHS USE.I AM ASKING FOR A REFUND OF $****** AS I HAD TO PURCHASE ANOTHER BATTERY.
Business Response
Date: 02/13/2023
I write in reply to this concern. We will contact the member directly to discuss.Customer Answer
Date: 02/13/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************Initial Complaint
Date:02/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The *** website clearly says "Up to 25% off ANY membership Plus add a 2nd driver for FREE!When I called to renew they told me that it was only for new members. I would have been 100% of with that if it said that on the website, but it did NOT This is 100% misleading! In NO way does it say "see exclusions, or only for new members or even *see terms and conditions My family and I have been *** members for over 40 years, I have always admired this company. I am surprised and disappointed.Business Response
Date: 02/07/2023
I write in reply to this concern. We will contact the member directly to discuss.Initial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 1'st 2023 Triple A took $161.00 out of my checking account for an unauthorized auto pay for my son and his wife's coverage, that they don't even have me down as the donor. They will not take my account off and I am not listed as the donor. I called them in the past and told them I DO NOT WANT ANY AUTOPAYS ON MY ACCOUNT! This has caused me a great hardship and it is my account they have listed. They want my son to call and tell them. He is extremely busy, working and raising a family, he does not have time to sit and wait for them to take the call and it is MY account not his. I AM APPALLED!Business Response
Date: 02/07/2023
We spoke to the member on February 3 and resolved this concern.Initial Complaint
Date:01/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Put call was supposed too be 75 minutes Ended up being 2 hours Didnt have battery guy So sent private company Turned out battery Then to top it off they send another company who was very intimidating Because he was called i Didnt call him This is second time this happenedBusiness Response
Date: 01/16/2023
I write in reply to this concern. We will contact the member to discuss.Initial Complaint
Date:01/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Started receiving junkmail solicitations tied to AAA and DIscovercard. Apparently AAA feels a membership is a license to sell our information and solicit to whomever they wish. Tried calling the number on the solicitation to be removed and instead got a rude operator who was no helpBusiness Response
Date: 01/27/2023
We have contacted the member and advised we have added their information for to our Do Not Solicit list. Please allow up to 90 days for solicitations to stop.Customer Answer
Date: 01/30/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************Initial Complaint
Date:01/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a member of AAA northeast and participated in their Credit card rewards program. This program offered cash back based on amount of money spent on the credit card or you could use the points earned towards AAA travel which was valued at a higher rate. My family booked an ******* cruise through AAA which leaves June 2023. Our intent was to use our credit care points towards our scheduled trip. AAA Northeast switched credit card providers from **** of America and the new credit card company is not honoring the prior agreement which would enable us to use our points towards our trip. The value lost is approximately $1800.00. I never received notification of the change in AAA policy. I have spoken multiple times to AAA representatives. My Case # is *******.Business Response
Date: 01/12/2023
I write in reply to this concern, we have forwarded this to our Travel Management.Customer Answer
Date: 01/12/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I do not want to close this complaint until I hear from a representative of AAA travel management. AAA's response that they forwarded my complaint to the travel department does not resolve my issues with the company.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Initial Complaint
Date:12/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The staff at *************** are racist and do not like to accommodate black people. I asked for help, but staff can't remember her name but starts with the letter ******** refused to help and stated that she wanted to save me money by telling me that I don't need the service. However, I wanted the service and did not get the help I needed. Very rude customer service.Business Response
Date: 12/20/2022
I write in reply to this concern, we will forward this to ***************** to address. We would contact the member to discuss however its states no further contact with the business.Customer Answer
Date: 12/20/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:12/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Friday, 12/16/22, I noticed my car battery was dead- so I called *** to come out and get it looked at. Upon arrival, the technician first looked at the battery and immediately asked, "was there a red label here on the battery? You say you got this battery from ***? This looks up to 5 years old." I replied by saying yes, I had just bought a brand new battery from *** on 8/9/22 (Membership #*************) for $191.91. I showed him the *** receipt, which has the date of services, and I also showed him the warranty that I had got for the battery. 36 Month Free Replacement is part of their 72 ******************* Warranty, yet when the technician (THIRD PARTY) ran the diagnostic, he told me he could not help me with my battery because his iPad screen "wasn't showing normal levels from the battery", therefore he would not replace it, because *** would not pay him for the work. He then left me sitting with a dead battery and basically for me to figure it out on my own. I then called *** support and explained the entire situation. They then sent out *** battery service AGAIN to my car with orders to replace the battery- because *** support agreed with me that it should be taken care of. The same technician is dispatched out again, and I'm telling him that I was just told over the phone I should qualify for a replacement. I just bought it 4 months prior, and the alternator has been replaced less than 2 years ago. Yet again, he would not help me at all. Thanks to general research, I know alternators have a lifetime of at least **** years- so to say that it is anything other than this OLD battery that was put in my car at FULL price by one of ***'s Third Party's, is THEFT OF SERVICES. I chose to do business with *** thinking that the name would carry weight and quality. Yet what it seems is *** is so broad now, it employs sketchy third party work whos out to rip people off for full price. If I knew this would happen, I would've bought a battery from a different source.Business Response
Date: 12/19/2022
I write in reply to this concern. AAA Northeast is in receipt of this complaint. Member would need to contact their home club AAA Mid Atlantic ************.Customer Answer
Date: 12/19/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
There was/is no option on the BBB website for the specified region in which you have stated. The only relative pathway through the BBB process was the Northeastern region. I would like for you to do your due diligence and pass this along to the proper channels.
I have already called that number for the Mid Atlantic Region multiple times. I gave them all of my information and explained the entire situation. Whomever was on the phone with me previously from the Mid Atlantic Region stated that services need to be rendered, and a technician was sent out a second time. Again, the third party refused to serve me two times in one day. As stated, the technician stated that this battery was both old, and does not have an authentic origin. This is a serious matter, as it is Theft of Services- a criminal matter. ** Attorney General Consumer Affairs has been contacted, and I will also be filing in small claims court.
I've had no avail calling these numbers, and I cannot seem to get anywhere. Yet again, I am redirected to sit on the phone and get passed around. This is fraudulent, and unbecoming of such a massive "reputable" company as AAA. This is a matter that needs to be sorted out between your Third Party vendors and AAA itself.Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 12/20/2022
We did forward this concern to your ********* as well.Initial Complaint
Date:12/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They added someone to my account. I did not give permission as a matter of fact she called me to contact him. I said he is not to be associated with my account. Someone added him on without my knowledge or permission. This is so wrong. It is my account. I have added and removed people in the passed but no one should be able to do that except for me. I am the one who pays the bill. I have been customer for years. I am very upset. I logged on to renew I saw his name. So I called they said it was free. That is not the point. If they want to give something free give his own account separate from mine or get my permission. Thank you for your help.Business Response
Date: 12/19/2022
I write in reply to this concern. We will contact the member directly to discuss.Customer Answer
Date: 12/20/2022
Better Business Bureau:She called.me and said she would take care of it. She was very helpful. I appreciate your help and hers. Thank you.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Initial Complaint
Date:12/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a *** plus subscription and called in for a tow of my daughter's car that I am the owner of. We live in ** but the car needed to be towed from ********* **. after she was driving the car and was involved in an accident. I told the *** representative of the situation and I was told that I had to be at the place where the vehicle was at in order for *** to tow it. I drove the hour and half to where the car was towed too. We had the car released from the tow company and called *** and was given a 3 hour window for the tow technician to retrieve the car. We waited about 2 and half hours in my car waiting for the *** tow truck to appear. No update was ever sent to my cell phone and no one had called. I called the ***** number and told them of the issue and the representative stated that there was a 3 hour window and that I should continue to wait. Again no one called or texted about how long it would be before any one might arrive to tow the car. I called again and the representative told me that I should wait at least 15 minutes after the allotted time before I should call about the status of the tow. She also stated that she would call the dispatcher and that he would call me right away. No dispatcher ever called. I called back a 3rd time and the representative became very rude. I was very frustrated at this time and I asked her how would she like it if she was sitting in a car for over three hours in a car with no response or update as to when the tow might be coming. She said it wouldn't bother her. I then asked her when the tow truck might be here and she responded , she didn't know and I can't tell you we're very busy and I can't tell you when the tow will come. I then asked her if we could just leave a copy of all our credentials, license, copy of the *** card with the dispatcher of the tow company where the car was. She said no. You have to wait. I then asked that, then we would have to wait, even it was 2am in the morning if we wanted to have the car towed and she stated in the affirmative. Finally the tow company dispatcher stated that his tow company could tow the car and I told the *** representative that and she stated that she would make the referral. Apparently she did and the tow dispatcher knowing we had been waiting for a tow for almost 4 hours told us we could leave. We left and then later the next day found out that they could not tow the car. I never received any notice from *** that the car was not towed. Finally Friday morning 3 days later, I received a message that the tow truck was at the vehicle and that I should meet the driver. I then called *** to confirm that the car was towed and a very rude representative named **** stated to me that it was all recorded . she did confirm that it was towed. it was very oddBusiness Response
Date: 12/19/2022
I write in reply to this concern. We will contact the member directly to discuss.
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