Complaints

This profile includes complaints for AAA Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAA Northeast

  110 Royal Little Dr Providence, RI 02904-1863

  
• 

  AAA Northeast

  34 Cambridge St Ste 140 Burlington, MA 01803-4676

  
• 

  AAA Northeast

  32 Fairhaven Commons Way Fairhaven, MA 02719-4627

  
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  AAA Northeast

  197 Boston Post Road West Marlborough, MA 01752-1840

  
• 

  AAA Northeast

  29 Home Depot Dr Plymouth, MA 02360-2669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called for a tow tonight and was refused one. The people I spoke to were rude. The second told me that its ok to drive a car without heat in 12 degree weather because he drives an hour to work every day. Driving in temperatures that are sub zero with wind chill is not safe. Im a nurse. I have had hypothermia patients. He also told me to pay to have my car towed closer and in the same sentence said I wouldnt be able to get a tow because there are limited resources because of the weather. Ummm why is the weather an issue? He previously told me its perfectly safe. When I asked him to help me understand what I am paying for he had no answer. This is just about the last thing anyone need when dealing with a situation like this. I suggest you listen to the phone call. I was also told they only tow inoperable cars. I said this is inoperable because I cant drive it. Its way too cold to be safe to drive an hour home. Im not sure if subjecting people to sub zero temperatures is the policy of triple an overall but it is this ******s. In addition, the very first ****** I talked to before being transferred to the local club said I am covered for a tow up to 100 miles. I was asking to be towed 46. I suggest someone listen to these calls. Im awfully sorry but I am paying for a service. I do not need to be lectured about how many calls usually come in and how many there are now. This is simply not my problem. If aaa cant provide a service I shouldnt be paying for it. Needless to say I am canceling this service for myself and the rest of my family. I am asking for a refund for this months fee since I was denied access to what I paid for. I was able to set up roadside assistance for this issue through my warranty policy. So Im not sure why they were able to offer the same service and aaa was not. I expect a follow up to this email.

  

  Business Response

  Date: 02/25/2025

  I write in reply to this dispute. We will contact the member directly to discuss. 

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the evening of Tuesday, 10/29/24, I got a flat tire from nails on the road. *** provided roadside assistance. They installed a temporary spare tire on the front passenger side. The next day, I went to a tire shop to plug the tire. They recommended I replace the tire due to the location of the nail. They did not have the tires on hand so theyd need to order them and it would take several days for them to arrive. I returned on Sunday for my appointment and sadly they were unable to remove the spare due to the lug nuts/studs being stripped/damaged by the AAA technician. I called *** to inform them and they advised to submit a damage claim. The next morning, I took my vehicle to my mechanic to replace the lug nuts/studs and on the way there, the was a loud pop and my vehicle proceeded to gush fluid. When the mechanic examined my vehicle, he saw that the transmission and axles were damaged. Upon looking into this further, he informed me that the owners manual for my make/model clearly states that a temporary spare should only be installed on the rear of the vehicle and that those requirements should be strictly followed. After the shop disassembled the vehicle, their findings indicate that the damages were not due to wear and tear but to a sudden event. I have sent over all supporting documentation to *** and they are unwilling assist in covering the extent of the damages. They have stated that they hire contractors to service their customers and are not responsible for any of their actions. They say that they dont have sufficient evidence that the damage was caused by negligence of the technician that provided the service. Thankfully, no one was injured and no accident took place while on my way to the mechanic. However, having an axle seize into the transmission where the spare was installed was certainly a dangerous situation. *** was willing to cover the minor cost of the lug nuts ($197.25) but not assist in the cost of broken axles and transmission ($7,061).

  

  Business Response

  Date: 02/21/2025

  We were unable to conclude that the damage to the members vehicle was as a result of the service provided by the independent contractor.We do not have sufficient evidence that this damage was caused by negligence on the part of the technician who provided the service. Therefore, we are unable to mediate this claim.
  Although we understand that this claim was not resolved to members liking,  the member may wish to pursue this further through other arbitration or mediation services against such as your insurance carrier.
  
  In some cases, we utilize independent contractors to provide Roadside Assistance . Accordingly, we are not liable for any claims, damages,causes of actions, suits, or demands arising out of any act or omission of our independent contractors. In the event of a dispute between you and an independent contractor, we may assist by mediating the dispute but are not responsible for the actions of independent contractors.
  

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Ivana

   

   

  

  Business Response

  Date: 03/04/2025

  We were unable to mediate this claim . Member may wish to pursue this further through other arbitration or mediation services against such as your insurance carrier.
  
  

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Ivana

   

   

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding their AAA battery warranty. Warranty 3 years.Battery purchased: 5/16/2024 First incident: 2/5/2025 AKIKI technician came to start and test vehicle. They claimed my battery passed inspection. State of health was deemed warning. I will link document below. Vehicle failed to start up after a recharge.2nd incident: 2/18 called them again and the same thing happened. No receipt from this test was given. Was told by technician to call customer relations but closed at 5pm that day. 3rd incident: 2/19 I called for another jump and test. The first one AKIKI did not unplug the battery terminals to test the battery and failed to send me the test report but said it was good. I let my battery charge up but failed start up after that and the battery died with volt dealing down to 5Vs. I called again to get another vehicle. This time they sent an AAA fleet, they tested my battery properly and their test could not provide the state of health again. Based on their policies this is the determining factor if they will replace it or not. He said my battery voltage was too low.4th incident: I charged up my battery to 12V since thats what they said it needed to get that State of health reading. ***** came and plugged in the tested. They told me to start my car without the external battery but I told them I didnt want to because this one startup would drain the battery to a state their device cant determine SOH. He insisted so I did and it failed to start. We tested again with the external battery and it the results showed nothing but refused to swap my battery. SOH and state of charge was at 0% He did not unplug my battery to test.Called customer relations again and they recommended I recklessly drive my vehicle to a shop to get it tested but did not provide me help to get there and back. I felt they put me in danger since my vehicle will not start up because the battery from them cannot hold the charge.

  

  Business Response

  Date: 03/10/2025

  We contacted the member and this was resolved. 

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 4, 2025, my vehicle was picked up by AAA for transport to my mechanic for an alternator replacement. Unfortunately, during the unloading process, the staff member failed to lower the truck bed adequately, causing the bumper to be dragged off. Additionally, the tow chain remained caught under the car, further contributing to the damage. As a result, my bumper is now completely detached and cannot be reattached without a full replacement. I immediately reported the incident and submitted photographic evidence to Member Relations representative ******* ******-*******. On February 10, damage assessor *** **** inspected my vehicle and advised me to obtain a repair estimate from an auto body shop so that AAA could address the damage. I provided the requested estimate on February 11.On February 17, I followed up with *** **** regarding next steps. The next day, I received a call from ******-******* stating that *** would not cover the damage, citing alleged pre-existing scratches on my vehiclean irrelevant factor given that the issue is solely related to the bumper being forcibly removed due to improper handling by **** tow operator. ******-******* appeared to lack an understanding of the details of my case and dismissed my concerns outright. Furthermore, I received an unsettling email concluding that *** would not take responsibility for the ********* a loyal *** member for many years, I am deeply disappointed by the lack of accountability and customer service in handling this matter. My vehicle was damaged due to AAAs negligence, and I expect a fair resolution. Should this matter remain unresolved, I will be left with no choice but to escalate my complaint further.

  

  Business Response

  Date: 02/19/2025

  I write in reply to this concern: We will contact the member  to discuss. 

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  On Wednesday, February 19, Supervisor Ash ***** contacted me to state that their decision could not be overturned, citing the same immaterial reasoning despite their tech detaching my bumper. I requested to speak with his manager or another individual who could assist in effectively mediating a resolution. However, I have yet to receive a follow-up call regarding the updated status.
  

  Regards,

  Deahra

   

   

  

  Business Response

  Date: 03/04/2025

  We will contact the member to discuss. 

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 12/18/2024 to avoid accident ***** veered to the left and vehicle ended in ditch tow truck driver said they do not take aaa charged $200.00 aaa claimed they did not get call we not only called but they sent me a form to get reimbursed and they claimed my refund was denied because we did not call them I received a form and filled it out and sent along with it the bill from tow truck we were on I80 in pa trooper was there which I called as per instructed to do by your *** so they denied my refund request please help me receive refund since everything was done as requested Thank You

  

  Business Response

  Date: 02/19/2025

  I write in reply to this concern,  We  will contact the member to discuss:

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I file a home claim due a pipe leak, of some sort (I'm not a plumber). i notice water leaking from my downstairs ceiling in the kitchen when i was going to do laundry in basement. I call the home insurance. The past few days were extremely cold. The adjuster called back and sent out restoration company to clean up the leak. I went with a local restoration company who came to my house and did the cleanup. The restoration company told me he didn't want to rip up the kitchen yet until he got the okay that the *** will l pay for the claim, because he did not want me to be without a kitchen. The mitigator came out the next day and took pictures and sent picture back to company. A week goes by and i have not heard anything from the adjuster. I called for the next 3 days each day leaving message with for adjuster to call back with the status of claim and still no call back. Thank goodness the restoration company did not remove my kitchen yet. I called the adjuster's manager hoping I can get a status; she did not pick up so i left a message. I wait a day and did not get a phone call or message. I received a call 2 days later not from the adjuster but a *** telling me that my claim was denied due to wear and tear on pipe and claimed that this was an ongoing issue. I was stunned that they told me that this was an ongoing issue and due to neglect. i told them I had home warranty and if I knew about the leak, I would have placed a warranty claim which would have cost me only *****. How was this an ongoing issue? It it took them 3 wks just to get back to me to tell me I failed to notice the leak and it was an ongoing issue? This was handled unprofessionally, and I did not get a clear understanding of why this claim was denied. I asked for a letter and all the ***orts that they received so I can see why this was denied. I requested this letter for over a week now and yet have not received it. This is poorly handled by *** and upper management. POOR CUSTOMER SERVICE!!!!!

  

  Business Response

  Date: 02/13/2025

  I write in reply to this concern. We have forwarded this to our insurance department, and someone will contact the insured. 

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA Northeast AAA Northeast review: Failed towing results J *** A MC of US Feb 11, 2025 4:27 pm EST Verified customer Featured review Had to call for a tow at midnight as my car broke down and was blocking a driveway. I was told they couldn't make it in within an hour so they arranged a Lyft to take me home. My car was towed by the town police because it ended up not being picked up that whole night. The next day I called arranged to have the car picked up from the Police impound to my mechanic needed to be done by 4:00 they did not pick up the car and it sat several days before my mechanic let me know the car never arrived. By the time I was finally able to get them to pick up the car I was out over $300 in tow fees and storage fees as well additional AAA fees to go 10 Miles instead of 3 Miles to my mechanic. I tried to get squared up on the phone to no avail so I drove to the Northeast home office only to be told they could not help and that there are no supervisors who work there anymore they all work from home and there was nothing I could do. I reached out to **** ****** on Linked in who it shows as President and CEO of ************** but no surprise he didn't respond to my request for help.Claimed loss: $373.00$128.00 for the initial fee for police to tow because AAA didn't show $210.00 storage fees $35.00 final tow fee from AAA Desired outcome: reimbursement Order ID or Client ID, other information: 620 240 ******* 22 3

  

  Business Response

  Date: 02/12/2025

  We write in reply to this concern. We will contact the member directly to discuss. 

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a *** member for over 30.years. I have always had AAA plus which comes with 100 mile towing. Back in June, my son opened a ticket for a tow from ** at around 2pm and it took someone until 9 to tell him they wouldn't tow him back to home. Now he is in ** and has been waiting 2 hours and all the tow truck drivers being assigned to his ticket are rejecting it because they don't want to go the 65 miles from where he is to home until tomorrow. Additionally they said my son was not a member and cancelled his initial request when he in fact has been a member for 2 years. This is not acceptable especially considering it's the second time this has happened in less than a year. I pay for this services and there should be drivers willing to handle this service.

  

  Business Response

  Date: 02/07/2025

  Please forward to AAA Northeast at ******************************** for review/response. ******************* Providence RI *****

  

  Business Response

  Date: 02/12/2025

  We write in reply to this concern. We will contact the member directly to discuss. 

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I received a voice message and an email. I responded and received no reply. I am paying for a service with AAA that I am not receiving 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 02/18/2025

  I write in reply this concern. We will contact the member to discuss. 

• Initial Complaint

  Date:02/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Triple AAA does not provide the services it promotes and lies to customers as part of their formalized process of intaking road-side service requests. Ever notice that they will never tell you a service request will take more than an hour? Well thats because they have a policy of lying to their customers to prevent anger. We all know that the tow truck never, ever arrives even close to the times they predict. Even if you are stuck in the middle of the road. I am calling on *** to be honest with their customers. If a service call is going to take 4 hours, be honest. Stop lying and causing your agents more work when taking complaints and follow up calls.

  

  Business Response

  Date: 02/11/2025

  I write in reply to this concern. We will contact the member to discuss. 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I file a complaint with this insurance company on 12/20/***** an result they took my truck as a total loss I have not received any communication from the claim **** every time I reach out theres no answer after multiple emails and calls. I feel like they stole my truck at this point I would like to talk to someone other then my claims *** as she was giving multiple champ to rectify the situation.

  

  Business Response

  Date: 02/05/2025

  I write in reply to this concern, we will forward this to our insurance department, and some will contact the insured.