Complaints

This profile includes complaints for AAA Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AAA Northeast

  110 Royal Little Dr Providence, RI 02904-1863

  
• 

  AAA Northeast

  856 Lexington St Waltham, MA 02452-4849

  
• 

  AAA Northeast

  335 Providence Hwy Westwood, MA 02090-1907

  
• 

  AAA Northeast

  585 Pawtucket Blvd. Lowell, MA 01854-2020

  
• 

  AAA Northeast

  14 Woodruff Avenue, Suite 15 Narragansett, RI 02882-3467

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/8/22 I made a call at 5pm for roadside assistance. The operator inform Me I exhausted my calls for the year. I disagree I did not call 4 times this year. The last call I made in July no service was rendered because I was told no drivers very busy that day.On 8/8/22 I requested service and was told to repay. I am asking to an investigation to this matter I did not use 4 calls this year. I should be entitled to service that I paid for. I demand a reimbursement or service. This is not fair to me I paid for plus membership and was told cant help you. Thank you for your attention to this matter.

  

  Business Response

  Date: 08/10/2022

  I write in reply to this concern. We will contact the member directly to discuss.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a AAA member for over 10 years- I needed a jump on Easter Sunday 4/17/22 and when I called AAA they said that since this is my fourth service call they have to charge me $75- I explained that the 3/29/22 service call was my girlfriend whose car was in an accident and is also a AAA member- they said no problem I just have to prove that it was her car and that she is a member and they will credit the $75. I have called AAA 3 times and they keep switching me between the ******* office and *********** office with no one taking responsibility- this is simple AAA *********** charged me the $75- AAA *********** can refund the $75

  

  Business Response

  Date: 08/10/2022

  BBB RESPONSE:
  
  I write in reply to this concern. We have forward this concern to your home Club . AAA Auto Club South ************.

  Customer Answer

  Date: 08/10/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  As I said in my email-AAA Northeast was the entity who charged my card- AAA Northeast is the entity to do the refund- please do not bounce me around- AAA Northeast can certainly talk to AAA South
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 08/11/2022

  I write in reply to this rebuttal.  The $75.00 refund has been issued to the credit card that was used at the time of service. 

• Initial Complaint

  Date:08/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tow from *** around 9am on 08/05/2022 I was contacted by the first tow advantage tow that he could not complete the tow because I was not present so that tow was canceled I then reached out via phone to *** to then order another tow and to inform *** that I would not be there the *** rep advise that I would either need to provide a registration or insurance card that the Audi rep could present to let them now I am the owner of the account. So that was fine tow was ordered then I received a call from another tow person said he was on his way I advise that I was not there he said he was going to reach out to his supervisor we disconnected the call then I received another *** text saying another driver was in route then that tow driver called which was from Elite towing whos also saying that they didnt tow my car so the second tow that confirmed the tow is who towed my car and *** is saying that they have to investigate who the other tow is mean while no one knows where my car is.

  

  Business Response

  Date: 08/10/2022

  I write in reply to this concern. Member is a member of ********/W Penn/**** . Member would need to contact their home club ************.

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking a refund for $212.00 from AAA due to them debiting my account - duplicating a payment amount. I have talked to many associates over the phone and through emails. Nothing has been resolved. The amount was debited on 6/15/2022 - its now 2 months later and I was promised on my very 1st call that the money would be automatically refunded in ***** hours. If any proof is necessary I can forward all my emails between myself and AAA = policy ********** ******************************* (my ******* **************** debit card was used to make the payment ending #****

  

  Business Response

  Date: 08/10/2022

  I write in reply to this concern. Member is a member of Club 020. Member would need to contact their home club directly,  AAA ******* ************
  

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA has became one of the worst if not #1 in dishonesty and steeling peoples hard earned money in exchange for no service or very very poor service living up to old legacy of honest service. I paid $140 for same day service fee and membership around *****pm on Fathers Day ************* cold not wearing much cloths and its getting late very quickly and I am here feeling scared and really needed help asap. The agent said $140 h*** get someone to unlock my car and Ill get my keys and be on my way. I insisted that if it will take longer than 2 hours, I must just go home and figure out another way or the next day. After I paid the full $140 65$ for same day service and 75$ for membership renewal. The agent said estimated time of arrival 6ish am next day I was shocked. He said reported everything I said and I should get help asap. That never happened I called back several times and no one was able to help accept tell me they wont be any help until the next day, yet stay by the car ..etc. AAA wanted me to spend the night in the street waiting for service!! I finally paid $190 Cash to another company and the unlocked my car for me and I was in my way home. I have spent several hours on the phone with different AAA departments to get them to refund me my $140 and nothing worked. I never gave up and I reported and made a statement regarding the $65 sander service and asked for my 75$ membership fee back and absolutely no empathy or sympathy or honestly or anything. AAA would never refund my $140 back and would never apologize for this mess and for volition me in every level. I am super unset about this situation and i writing this weeks after the event but u still get so upset when I removed this situation and how companies like this this still exists I. ******* in 2022 and no one is monitoring them or how they make their money. BBB was my only hope and I really hope BBB never gets corrupted anytime soon.

  

  Business Response

  Date: 08/05/2022

  I write in reply to this concern. The member is a member of Club 212. Member would need to contact their home club. 

  Customer Answer

  Date: 08/07/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

   I have no idea what club 212 is. In my attempt to get my $140 refunded as well as the 190$, I contacted many AAA *** listed because its never one department or one club responsible for treating a potential customers the way AAA roadside assistance has treated me and kept my $140$ And their bad customer service costed me an additional $190.

   

  please provide full address and phone number of the Club ******************************************************************************************************************************************************************************* different departments.
  

  thank you,

   

  *****

   

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 08/09/2022

  This  complaint was forward to your home club on 8/5/2022.

   

  if you would like to contact them directly. The telephone number is ************. The address is AAA Mid Atlantic 3008 ******************** |  *********, ** 40509.

   

   

  Customer Answer

  Date: 08/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, July 28, 2022 i needed my car towed because i had a flat tire and was getting it brought to a nearby tire shop. i had initially called around 5PM and they had said there was alot of calls asked if i can do an unattended pick up as an option. Since i was in a rush i said fine, but my car didnt get towed up until 12:14 am the next day. when i finally see my car come off the tow truck i notice that my front lip to my car was cracked , my rear bumper is wobbly and they told me my car battery was dead. Later to find out that the *** driver lost the half of my key that opens the car door so i cant even lock or unlock my car. The funny thing is, all these things the driver damaged costs more then what i initially called the tow for. I try getting in contact with the company , i was directed through 4 different numbers who in which either did not pick up or hung up on me. I cant even get to work now because they have half of my key somewhere lost. these people didn't help rather they created a bigger issue. items damaged: rear bumper, key fob, front lip

  

  Business Response

  Date: 08/01/2022

   I write in reply to this concern. We will contact the member directly to discuss. 

• Initial Complaint

  Date:07/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a cruise with ************************* at AAA Northeast in *******, ** December 20th 2021. I also paid for insurance should there be any issue, she said I would be reimbursed for the full amount of $1336.00. The cruise was set for Feb 19- Feb26, 2021 We had a death in the immediate family (which is covered under the insurance) and on January 17th I emailed ******* to please cancel the cruise. It was taking insurance weeks to respond with an answer so I told them "if youre not going to reimburse me I'll get on the boat" and they kept saying "no, no no, you'll get reimbursed, you'll get reimbursed" Insurance only reimbursed me half of the money (because I canceled with more than 30day notice) and after a 3 month review period they said death isn't an excuse and it's been 8 months I've been trying to get the second half of my money. I was told I'd get it back in cruise credits (which is NOT what it says nor what she told me ) and those got "accidently" booked under somebody else's name. I've been calling, emailing, and filing papers with AAA, the cruiseline and their AAA cruise insurance for eight months and nobody either answers, calls back, responds, or they say it's not their problem. Last I heard from ******* was in May where she said she'd get back to me by the end of the week. Three months later and no response. I'm hoping I can get the second half of my reimbursement this way.Attached you will find the death certificate, my cruise, the will stating the home had to be vacated, a will explanation that I had to rebuttal the insurance with, and I can provide all email correspondences (or lack there of) if needed.

  

  Business Response

  Date: 08/01/2022

  I write in reply to this concern. We will forward this to the Travel department and have someone contact the individual to discuss. 

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I already filed this complaint for refund today. Miraculously they refunded me today $60 not the $70 they were supposed to. Attached is bank statement with $70 they took fro. My account

  

  Business Response

  Date: 07/29/2022

  I write in reply to this concern. We received a BBB Complaint # ******** as well.  We advised the member would need to contact the home club , AAA Auto Club South.
  

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am waiting over 2 weeks for refund of $70 automatically taken out of my account. I got a free year of AAA from ******** effective July 1st. Called several times about refund still haven't received AAA Membership **********

  

  Business Response

  Date: 07/28/2022

  I write in reply to this concern. Member is a member of AAA Auto Club South. Member would need to contact the home club. 

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1st 2022, I called to inform the **************************** where I had booked a three day stay for a wedding, that my flight had been canceled. The flight was due to depart from *** at 8:50 pm and arrive in ******* at 10:30 pm. I was notified by American Airlines at 5:34 pm that my flight was cancelled. I immediately phoned the Crowne Plaza and told them about the cancellation of flight **** leaving from ***************** and informed them that an alternative flight would be offered and that I was awaiting the airline's new departure time. However, I later learned that this alternative flight had already been pre-boarded, and in addition the flight's planned arrival time was too late to accept as a reasonable alternative accommodation. The hotel had a customer service system that placed reservationists on long holds and frequently caused drop calls during the wait process. However, I did receive a case number for my situation which was *********** and was told to reach out to my third-party salesman, which in this case was ***. I phoned the *** representative several times on July 1st, July 2nd and July 5th to alert him that my flight was cancelled and that I would need a refund for both the flight and hotel. Although American Airlines almost immediately refunded my purchase for the round-trip ticket, the hotel has been non-responsive. Neither the *** representative ***************************** nor representatives from ***************************** have since notified me regarding my refund status. Mr. ******* has been emailed and spoken with since the cancellation and he has vowed to speak with the hotel and seek a remedy, nonetheless three weeks have passed, and he does not return my phone calls or e-mails. Both entities are aware that there was no way for me to arrive to ******* on the 4th of July weekend and I would like the $535.10 that was charged from my PNC debit card returned to my account

  

  Business Response

  Date: 07/26/2022

  I write in reply to this concern. We have forwarded this to our travel department to have someone contact you to discuss. thank you