Complaints

This profile includes complaints for AAA Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAA Northeast

  110 Royal Little Dr Providence, RI 02904-1863

  
• 

  AAA Northeast

  653 Worcester Rd Framingham, MA 01701-5222

  
• 

  AAA Northeast

  900 Hingham St Rockland, MA 02370-1049

  
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  AAA Northeast

  1035 Reservoir Avenue Cranston, RI 02910-5134

  
• 

  AAA Northeast

  45 Storey Ave Newburyport, MA 01950-1899

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 33 year AAA member with the last 18 of those years with AAA Northeast. I currently have a "Premium" membership. 4 weeks ago, after trying to contact an AAA travel representative for over a week, and after they never answered my calls or called me back as promised, I finally made contact and ordered a series of maps and a Triptik. I was promised that they would be delivered in 2 weeks. When I had yet to receive the materials in four weeks, I attempted to contact AAA to find out the status of my order. After more than 3 hours on hold with various departments, and not receiving promised callbacks, I finally got a response from a random local location. After an additional 25 minutes on hold, I was promised that the materials were now "in the mail" and that I should receive them in "one week." I was also told that I should have gone to my local location to order the materials in the first place. I pointed out that I would have been glad to do that had anyone told me that around the time of my order - I was never told anything like that. I was following the directions given me when I first called. In 33 years of membership I have made extremely few requests for promised services. In 18 years with AAA Northeast I believe that I have never requested services. Now as a 78 year old, I have increased my membership level to help insure that the services that I need because of my deteriorating health are available as I need them. I view my membership as an insurance policy. But AAA is no longer the same AAA that it was when I first joined. If one can't rely on insurance when one needs it, it may not have been a good purchase in the first place. I am now actively reviewing my 33 years of payments against the current level of services available AND provided to me. Perhaps I should seek full return of my membership payments since the promised services no longer seem to be available. At the very least I will now question any future AAA related purchases.

  

  Business Response

  Date: 09/09/2022

  I write in reply to this concern. We will contact the member directly to discuss. 

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/23 I called aaa due to the only key to my ***** Pilot was lost. Aaa was to send a locksmith to make a key. I received a call from aaa later stating they were unable to find a locksmith who would come to my home in ******* **. *** then instructed me to have the car towed to nearest place that could make the key (Coogin ***** ************) and that once the key was made, they (aaa) would have the car towed back and it would all be covered by them since they were unable to pride a locksmith. I called Aaa the following morning as to avoid any after hour fees. Once the key was made I called aaa for the return tow to my home. At that time I was informed that aaa does not tow working cars. I explained the situation and that I did exactly as I was instructed by their employee. I talked to several people in different departments regarding the tow home to no avail. I then spoke to the complaint department with them telling me the employee who told me that was wrong and nothing could be done to help me. I requested that a supervisor listen to their recording of the conversation that I had with their employee the day before. They listened and confirmed that I was right about what I was told but still said there was nothing they could do. I am disabled and I did not have a ride to even pick my vehicle up. I didnt get my only means of transportation back until 8/29 after paying someone to take me. I was upset by the way I was dismissed especially after they listened to the entire recording acknowledging everything. They did however tell me that this wont happen again because they notified that particular employees immediate supervisor that she was giving out incorrect information. I was appalled by the way I treated and Ive been with aaa for many years. HOW CAN THEY LISTEN TO AND CONFIRM WHAT I WAS INSTRUCTED TO DO, THEN TELL ME THERES NOTHING THEY CAN DO FOR ME EXCEPT SEND ME THE FORM FOR $100 TOWARDS THE *** COST ($205). They should be ashamed.

  

  Business Response

  Date: 09/06/2022

  I write in reply to this concern. Member is a member of ********* South. Member would need to contact their home Club **************

  Customer Answer

  Date: 09/12/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:09/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************* and ******************* screwed up home inspection. As a result, my home insurance is at risk of being cancelled within less than 24 hours of business re-opening on September 6.**** and ******** turned my questions, concerns and requests into false statements of what I said and did - And all of this while I'm a customer of AAA and pay AAA for the service and insurance product. Absolutely unheard of, rude, unacceptable and out of integrity practices of gas lighting a customer, making a customer wrong, and making it look like it is a customer's fault.******** and **** have no understanding of the process of home inspection, have no skill of clear communication, provided wrong direction and initiated a wrong course of action to the inspector not following through on what she said she was going to check on for a month and a half. They caused major stress, major loss of time, anxiety and distress on Friday and disrupted weekend. They mishandled my insurance and my money that AAA gets paid for the insurance product.

  

  Business Response

  Date: 09/06/2022

  I write in reply to this concern. We have forwarded this to our insurance department and someone will be contact with the member to discuss. 

• Initial Complaint

  Date:08/24/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a member of aaa. They were unable to perform the contractual task of towing my car within 100 miles. This is a very long story. After all was said and done they did nothing. I complained and sent them a bill for the amount I was put out plus mileage to be covered by someone who had to travel 400 miles to help. Herein lies the issue.

  

  Business Response

  Date: 08/25/2022

  I write to acknowledge the receipt of this complaint.

  We will have a Supervisor reach out to the member to resolve this.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to receive promotional mailing from AAA however when I call the number on the promotional mail - in this latest case Life Insurance - no one answers the phone number ************. I called 3 times between 11am -11:30am EST. It rings once and never rings again. You stay connected but no further rings or representative.

  

  Business Response

  Date: 08/31/2022

  I write in reply to this concern. We will contact the member directly to discuss. 

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turns out they were tweakers. I do not think that they were actively on anything. At least the driver was not.However, they were very helpful. They gave me a ride to the gas station about 6 miles down the road where I bought a $12.02 gallon gas can And 2 gallons of gas.I told the driver if they Would stay with me after they dropped me off as the uber call, I would put $40 worth the gas in her car. She agreed they were very happy because they were on empty as well.I got my gas and they drove me back to my car which took about 25 minutes because they had to go northbound for about 10 miles and then take an exit to turn around and come back to my car as it was in the southbound lane of I-35 The drivers husband actually ended up putting the gas in my car for me and then they followed me back to the gas station to make sure I made it there safely.I had another $50 in my pocket so I gave them a tip for helping me. I felt that was good because they save me a lot of stress.The husband asked if I wanted to buy some ICE. I said no thanks I have a bottle of water in my ******* he asked I I needed any weed I said, no thanks, Im good. I got home at 3 am I felt unsafe and abandoned i was our about $125 not to mention years of monthly payments for AAA

  

  Business Response

  Date: 08/31/2022

  I write in response to this concern. It appears that the member is a member of AAA Mid Atlantic: He would have to contact his home club at ************

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It happened around june/8 of 2022 I broke down on the ********* aaa gave me a quote of four dollars after the first three mile then it turn out that I'm on restricted hwy and I got charged almost 318 from trooper fee to gate fee. I got a hold with ***** the next day she told me to send the receipt to the email and I did. I tried following up and no messaged me back 4 email. Latter I called and was given a link I filled the paperwork and only got 53/318. I'm trying to give the money back to my mom as quickly as possible. It not right that I need to go hoops to get my money back

  

  Business Response

  Date: 08/23/2022

  I write to acknowledge the receipt of this complaint.

  We will have one of our employees reach out to resolve this with the member.

  Customer Answer

  Date: 08/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Sea Wedding

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, August 15, 2022 I contacted AAA via their app for some roadside assistance. I was told someone would be there at 11:13am. By noon nobody showed, so I filed another ticket on their app. The new arrival was 12:48pm. I waited until about 1:30pm and had not heard from anyone. So I went back on the app and sent another request. They were to arrive at 2:52pm. I also then called the actual AAA number and was transferred to several different people. I waited on the phone for one hour and twenty two minutes before getting disconnected. Its currently August 17,2022 and I still have not heard from anyone. And nobody ever showed up. I tried doing feedback on their website and app, and have not heard any explanation. I pay for a membership to be assisted when I need help. And I received nothing. And I could not get in touch with anyone who seemed to want to help either. Im asking that there be an apology as well as an update to their website/app if they are doing assistance that way. Make it more user friendly and if someone requests assistance via the app, have a way for them to get back into the request to check the status of the repair truck. None of this was offered to me and I had to continue to request assistance that ultimately never came.

  

  Business Response

  Date: 08/17/2022

  I write in response to this concern. We will contact the member to discuss. 

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trip Paid in Full on May 15th 2022 Grand total for full trip, Plane/Hotel cost of: $1,294.49 My Discover Card charged: $509.60 ^From the Hotel due to them not receiving payment from Travel Agent Payment for Trip was made before we left on June 29th I was double charged for the hotel room and am looking for a refund of $509.60 to my card which the hotel can not send until they have payment from travel agent which I provided to travel agent on May 15th.I brought this problem to my travel agents attention on July 20th and provided her with all the correct paperwork. Although we have been in contact the problem has not been resolved yet. This credit card statement is due on August 18th. If I dont dispute the charge they wont hold back the interest charges. Triple A is threatening me to NOT dispute the charge as it will slow Triple A down.Reservation # with Triple A: M73PA0TP this reservation is under my fathers name *********************. He made the payments for the trip. The charge from the hotel is on my credit card. Summary of Problem:I booked a trip through AAA, payed for the trip in full on May 15, 2022. Left for trip on June 29th, 2022. When checking out of hotel on July 3rd, 2022 I have a charge for the room at $509.60 pending on my card. The hotel stated that they did not have payment for hotel room. When I explained how I booked it they said they would call the right channels and fix it. The charge ended up processing and I called my AAA agent on July 20th, 2022. Sent her all the paperwork she needed. Travel Impressions is the 3rd party which made the error. Only the AAA agent can contact them. Credit Card statement is due August 18th, 2022. AAA is threatening me to not dispute the charge as it will slow the process down. Credit ************ will not wave interest charges if the charge is not being disputed. I can not get anyone at AAA to help aside from *********************** who isnt helping.

  

  Business Response

  Date: 08/11/2022

  I write in reply to this concern. We will forward this to our Travel Department, and someone will contact the member to discuss.

  Customer Answer

  Date: 08/16/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The day after I placed this complaint I got a call from *************************** who stated he is the Managing Director of Travel Sales. We had a phone call in which he stated that many people at Triple A have marked this as urgent but there has been NO MOVEMENT on the issue. 

  I called him today to check in and the numbers he gave me were INVALID. I was able to find out his email address but he never responded to the email I sent. He also told me on Friday that, "We all see you have been double charged. But if you dispute it with your credit card company they will likely not find that to be the case and it will be denied."

  I don't know what to do! Triple A is agreeing that I have been double charged but have not shown any promise that the problem is being attended to. 

  I'm not satisfied with the resolution as I DO NOT have one.

   

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business Response

  Date: 08/17/2022

  We will contact the member directly to discuss. 

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home owners insurance policy for $245, through Agent *********************************. The insurance company was Mapfre. I went on the Mapfre site & the address indicated the *** office in ***********. I used my bank payor ************* the money. I am unsure how this was done, but *** submitted & then withdrew the $245 from my account. Mapfre believed something went wrong with my account (bounced Check?) but it was done through ***.I have called & emailed multiple time with no resolution. ****************** refuses to answer voicemails or emails and no one from *** has returned my calls.

  

  Business Response

  Date: 08/10/2022

  i write in reply to this concern. : We will forward this to the Insurance Department to have someone contact the member directly to discuss.