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AAA Northeast
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for AAA Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see

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AAA Northeast has 58 locations, listed below.

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    Customer Review Ratings

    1.2

    Average of 182 Customer Reviews

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    Review Details

    • Cheryl B.

      Date: 08/31/2023

      OMG!!! Update....8/30/23 requested tow. I called again at about ****pm. Transfered to 5 different people!! Last person told me my request was cancelled!! I dont know by who! Reschedule? Yes, i am alone. Ok i will call police for you. Why? They cant tow my truck.Then proceeded to tell me, it will be CASH ON DELIVERY ONLY. How did I plan on paying??I paid for a membership, why am I paying cash? Told she doesnt know it just says I have to pay cash even with my membership!! Mind you, I have 200 miles on my plan!!I am panicking, crying, absolutely freaking out right now!!! Who gave AAA to right to cancel a service request without permission?! And because ***** wanted to deal with an extremely upset woman!! Then called AGAIN, told previous dispatcher cancelled it because they couldnt get me on phone or leave a message? Wrong, he called me 1 time. Stuck here till at least 7am. I am hysterical at this time!!! And ***** gives a crap!!AAA SUCKS!!!

    • Judy G

      Date: 08/28/2023

      They have fuel as a option on the app which is false advertising because I needed to get to work and ran out of gas the tow truck driver called and said they dont even carry fuel but can tell me the closest gas station! If that was the case I would not need them for gas if I could get to a gas station

    • Eugenio B

      Date: 08/25/2023

      I made a Hotel reservation on August 20, 2023 through AAA for $418.95 for 3 nights stay in a hotel in ************ ***********. When I checked out from the hotel I asked them for a copy of my bill. Their bill stated that my total was for $338.46 for the 3 nights. I've been a member of AAA since ****. I called AAA and questioned why my credit card charge was higher and they could not give me a satisfactory reason why. Next time I will never use AAA Travel Service, they're a rip off.

    • David G

      Date: 08/21/2023

      I'm giving triple a one-star rating because I can't go any lower last night 8/21/23 I was left on the side of a highway for 5 hours and Triple A still did not show up a couple people came by fixed my tire for me so that I could leave I think that's a little ridiculous that they leave a senior citizen on the side of the road I Highway nonetheless for 5 hours or more been with AAA quite a few years luckily I haven't needed them I will not be renewing my membership next year if this is the way they're going to treat their customers that is ridiculous amount of time so a warning to anybody thinking about getting AAA don't bother it's quicker just to have somebody else help you or have a regular tow truck tow you then wait 5 hours for AAA that's beyond acceptable

    • Sabrina P.

      Date: 08/18/2023

      I have a 10 pound emotional support approved puppy and they would not allow me to ride 2.2 miles with the driver to the auto shop. The only option was to put my dog in the car that was being towed, off in this august heat while I drive with the driver in air conditioning. How is that right?!! She is my emotional support animal for a reason, I need to be with her and vice versa. And to suggest leaving a dog in a hot car alone? Are you serious? Why do I pay all this money for this service for the past several years when I barely use it and when I need it, I always deal with some bullshit!!

    • Thomas K

      Date: 08/16/2023

      AAA Northeast has horrible customer service. Shuffled from one automated answering service to another trying to have an issued resolved. Too many other companies out there to put up with this. **********

    • Johnnah D

      Date: 08/14/2023

      Horrible, unprofessional and scamming.They will issue coverage and contact you with additional stipulations.********** ************* Office

    • Charlotte L

      Date: 08/14/2023

      Never use this so called service. I called them and they never showed. I waited three hours. And trying to cancel my membership has been a pain too. I cant get a human on the phone. Absolutely horrible experience

    • Calvin H

      Date: 08/08/2023

      2nd time AAA left me on the side of the road for 5 f****** hours! TAKE YOUR BUSINESS ELSEWHERE IF YOU KNOW WHATS GOOD FOR YOU! THEY WILL LEAVE YOU IN THE MIDDLE OF *************** 2!!!!

    • Amanda M

      Date: 08/02/2023

      Since June 30th,my damage claim with AAA is still not resolved! I have spoke to atleast 20 different people and everyone is passing the "buck" so to speak.Now my claim is with a manager.I will never ever recommend this company to anyone and when April **** comes around I will not renew!

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