Reviews

This profile includes reviews for AAA Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AAA Northeast has 58 locations, listed below.

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  AAA Northeast

  110 Royal Little Dr Providence, RI 02904-1863

  
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  AAA Northeast

  34 Cambridge St Ste 140 Burlington, MA 01803-4676

  
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  AAA Northeast

  32 Fairhaven Commons Way Fairhaven, MA 02719-4627

  
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  AAA Northeast

  197 Boston Post Road West Marlborough, MA 01752-1840

  
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  AAA Northeast

  29 Home Depot Dr Plymouth, MA 02360-2669

  

Review Details

• Review fromElton B

  Date: 07/31/2023

  1 star
  This is the worst company ever when it comes to towing their is no point in having them ive waited for 2 days to get my car towed, god forbid i was stuck in the highway get rid of this company ASAP

• Review fromMark T.

  Date: 07/21/2023

  1 star
  My car wouldn't start I called Triple A and they sent someone and said it's not the battery it's the starter I had to have my car towed I had to wait two weeks before they looked at it I had to rent a car for the two weeks Turns out it was indeed the battery not the Starter If triple A had diagnosis in the first place the battery I wouldn't have to pay almost $700 for the rental car I called them to ask them pay for the rental card and they won't

• Review fromFrank M

  Date: 07/18/2023

  1 star
  Had a flat tire, called the *** automated service I received a message. It would take anywhere up to 120 minutes. Then I got an update it was about 90 minutes away. Then I got a call from dispatch telling me they didnt know when he was coming, but he was coming, and dont listen to the automated Messages because they werent right. Waited another hour, called dispatch they had no idea when he was coming. So in the end fix the tire myself. This ordeal started at 6:30 PM. I finally went to bed shut my phone off and I got a call at 1:00 am Not worth the money!!!

• Review fromNate G

  Date: 07/15/2023

  1 star
  I called customer service to delete my account permanently as it said you could do on the app and they basically said they couldnt do that and were giving me terrible excuses for why not. False advertisement. Data protection might not be a big deal in 2023 but in **** Im sure a lot more people would be ****** about this. You can never get away from these companies even if they act like you can.

• Review fromMichael G

  Date: 07/13/2023

  1 star
  This company ***** big time. I called for a tow and instead they sent the battery man. He said he'd straighten it out and send a tow truck. Six hours later and no tow truck I called and was told my request was cancelled . I reactivated it and by 1:00 in the morning I had enough and went home. The next day, initiated a new tow request 7:30 in the morning. by 11;30 I called and found out the driver went to incorrect address and left . So I had to request it again. That time the driver could not find the address and he quit the order. Finally at 6;30 at night I got the car towed. Long waits on the phone, two days of lost pay too. I paid for a service that causes you to lose money and is not prompt, imagine it took 2 days to get towed. Plus their mistakes cost me a few tows on record so I have only 1 tow left cuz they marked me as completed tows. Definitely going to *** in small claims to get my money back.

• Review fromGary B

  Date: 07/10/2023

  1 star
  It was not a good experience the last 3 occassions I needed road assistance. One customer service person kept talking at me and not listening and finally hung up on me for asking questions. Last week i waited over 6 hours the first try, had to cancel because of personal factors, called again at 6 am and by 12 noon, still no show, so i I was forced to drive an unsafe vehicle to the shop myself, 8 miles away and barely made it. I received repeated faulty updates. When I called to get a live person, I was put on hold for extreme times, just to be told they couldn't give me an update. My wife and I are seriously considering not renewing our membership. Horrible deceitful service.

• Review fromStephanie E

  Date: 07/03/2023

  1 star
  RIDICULOUS. Not 24/7 service so they should remove that. Absolutely no transparency on when you will get help. I was in a bad spot with two flats so I had to call the state police which would only tow me off the freeway. I was told the towing they used took AAA, they didn't and I spent $200 to be towed to the nearest exit (less than a min). It was 10pm. I waited over 2 hours with me calling them for updates since I did not get any to be told to leave my car there and I would get updates. Waking up the next morning no updates and request is gone. Again calling them for updates only to be told vague information and hung up on twice before that. I finally got the towing company information where I got an update and told they had no drivers to pick me up overnight. So my car is unlocked in the city with no information on when they can get to it. If told this information up front I would have found a different a solution. False advertising for 24 hr service and causes confusion. Might as well just use a local company you trust

• Review fromTom B

  Date: 06/30/2023

  1 star
  AAA almost killed my Wife's Aunt, she is 89 years old and a heart patient!They left her abandoned on the side of the road for 9-1/2 hours total with 6 hours of it in 113 degree heat index and she was found standing next to her vehicle overheated, dehydrated, and disorientated!Thank God for a Military Captain that showed up to help her!He told us when he called AAA back they said: "We already received the call this morning and we're working on it" he became livid! He said "My God this poor woman has been here 6 hours already in the blazing heat!" He then contacted us and we arrived, we put her in our car under A/C and gave her electrolytes. We thanked him and he left. She insisted that we wait for AAA because she has been a member for 52 years and believed they would help her, we called AAA and they said they were having problems getting a *********** to us and it would be another 2 hours, we waited 2 hours and at 8:00pm I finally called a local *********** and they were there in 30 minutes the driver told us "Tow companies here don't like dealing with AAA". He put her car on a roll off truck, took it to the tire shop she was in contact with, put all of her information in a drop off envelope and delivered it to the tire dealer. And charged her $75 a heck of a deal in my opinion. We got his business card and gave it to her (And kept a couple for ourselves)When her Daughter got there she was beside herself and she said "Mom, why did you call them, they did this to you last time and never showed up why are you still using them?"Never, never, never, never use or trust AAA

• Review fromruby w

  Date: 06/23/2023

  1 star
  Arse-clowns. Have been a member for 3 years. Today was my 1st service call, requesting a 1/2 mile tow in to my mechanic in ** 7:25am: requested service 7:27am: received text tow would arrive at 8:59am 9:22am: no tow, app still shows arriving @ 8:59am??9:23am: call AAA, Rep ********* me, says theyll have dispatch call me right back 9:35: no tow, no call from dispatch 9:52am: call membership services [rep was empathetic & truly amazing] put on hold while they reach out to dispatch who says the tow truck is 4 minutes away ??10:07am: I wasnt able to loosen the lug nuts 10:08am: drivers status on app says soon10:22am: final call to AAA, put on hold then transferred to AAA office in Rhode Is. Rep reports theyve been trying to reach me because they need the height clearance for my garage - which is a total lie 10:23: call a local tow co., they arrived in 12 minutes and Im out $125 for a 1/2 mile tow

• Review fromBarry B

  Date: 06/18/2023

  1 star
  Had a "battery truck" come, tow service was from ********** - after having them jump start my brother's car the day prior, agreed to purchase a $200 battery which the driver had on his truck. The driver quickly got frustrated removing the More ********************* 89 reviews5 photos 5 months ago The staff was supportive and professional. Got my real license renewed with ease after getting my appointment. I so like AAA. Always can stop by and get help. I don't like doing things on computers ************* (Owner)5 months ago Hello *****, thank you for being a loyal and valued AAA Member!**************** 80 reviews 4 days ago NEW Plenty of parking. There was no line when I arrived. The customer service person was extremely helpful and walked me thru the process. I was there to get a passport photo and the whole thing took about 10 mins. Plenty of maps, travel advice etc depending on what u need.********************* Local Guide501 reviews942 photos 6 months ago Was able to renew and update my license to Real ID (with an appointment) as well as get passport Had a "battery truck" come, tow service was from ********** - after having them jump start my brother's car the day prior, agreed to purchase a $200 battery which the driver had on his truck. The driver quickly got frustrated removing the cable from the post and said "Sorry, man, I just can't do it. I normally have the tools with me, but I don't today." Think about this. This was a BATTERY TRUCK. and they were selling a 200 dollar battery, unable or unwilling to get the cable removed from the battery post. This driver should be reprimanded or fired. I will find out which towing company from ********** was and contact them. My local mechanic stated that it was quite simple to change out the battery. AAA should be alerted to this vendor's incompetence.