Reviews

This profile includes reviews for Ashley HomeStore's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ashley HomeStore has 34 locations, listed below.

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  Ashley HomeStore

  2901 Lakemont Blvd Fort Mill, SC 29708-0137

  
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  Ashley HomeStore

  649 River Hwy Mooresville, NC 28117-9055

  
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  Ashley HomeStore

  230 Forum Dr Columbia, SC 29229-7933

  
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  Ashley Furniture HomeStore

  1508-B W.O. Ezell Blvd Spartanburg, SC 29301-2616

  
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  Ashley HomeStore

  607 NC 24 27 Byp E Albemarle, NC 28001-5358

  

Review Details

• Review fromTammy M

  Date: 02/07/2023

  1 star

  Tammy M

  Date: 02/07/2023

  Has one star only because I had to choose a rating. Ashley furniture used to be top of the line. I purchased $15,000 in bedroom furniture on November 15, 2022. The furniture was delivered on November 30,2022. It was a disaster. Missing hardware, and damaged furniture. My sales lady was awesome until I had some issues with the delivery and the furniture. At first she was concerned about my situation and told me she was going to make sure that everything was done to make it right. As the situation progressed she put the responsibility of making sure the situation was taken care of on me. She told me that she could only see the ************ and that I would need to contact customer service regarding the issue. I am still waiting for the situation to be resolved. I have requested for furniture to be picked up three times. On January 25, 2023, I spoke with someone in escalations and she told me that she understood why I was upset and that she was requesting a pickup of the furniture and a refund and that I should be hearing from someone in 3-5 business days. I haven't heard a word. I tried contacting her at the number she gave me and of course, she wasn't there. Don't recommend purchasing anything from her or Ashley furniture. Their customer service is awful. They don't contact you at all to follow up on the situation. You constantly have to contact them to find out anything. This has gone on way too long. I have gotten legal advice on the steps to take before I get a lawyer.

  Ashley HomeStore

  Date: 04/02/2023

  Hello *********************, We are sad to hear you experienced such issues with your furniture purchase. It is never our intention to affect our guests in this way. As I am sure you are aware, we did ***** a return of your entire order and have returned to pick up the parts left in your home. A refund Thank you for allowing us the opportunity to assist you. If you have any additional questions or concerns, please call us at ************

• Review fromAmber G.

  Date: 01/20/2023

  1 star

  Amber G.

  Date: 01/20/2023

  WARNING: Ashley HomeStore uses unethical business practices. I will never buy from them again and would encourage anyone thinking about buying furniture to utilize another company.I attempted to return the $599 ************ Protection plan before and after my furniture was delivered and was told numerous times that my return would be processed within 7 business days. A month after my initial inquiry and numerous phones calls to the customer care line, I was informed that my furniture had been discounted the total cost of the Care Plan and that my refund was denied. My receipt does not show that the Care Plan was discounted nor had I ever been told this during the purchase process or by any of the attendants that I spoke with during numerous follow up attempts. I was lied to by the attendant in the store and the customer care center. I would not trust ********************** to honor any of their commitments.

  Ashley HomeStore

  Date: 01/26/2023

  Hello! Thank you for bringing this matter to our attention. We apologize for the inconvenience, as it is never our intention to affect our guests this way. Discounting your items is a common practice to get the best possible price for your items and maximize the benefits of your purchase. We have communicated your feedback to our retail location, and they have addressed the lack of communication. On the upside, if you do not use your protection plan within the next five years, you will earn an in-store credit totaling the value of your protection plan (599.99$). This credit is good for any in-store purchase of 499$ or more and can be claimed up to one year after your protection plan expires in December ****. Again, we apologize for the lack of communication during your purchase. Thank you for allowing us the opportunity to assist you. Have a blessed day.

• Review fromKrystal C.

  Date: 01/18/2023

  1 star

  Krystal C.

  Date: 01/18/2023

  My furniture order was wrong and I am still dealing with getting this issue resolved. The sofa had the chaise on the wrong side and the full size bed was missing the bunkie board and storage compartment. **** was pleasant as well as everyone I spoke to including customer service EXCEPT *********************************** the Senior General Manager. ******** was very rude and lacked empathy. She was negative and tried to bully me into taking a discounted bunkie board when it should have been included in the original order. I let ******** know that I was taking plenty of vacation/pto days off to rectify this issue, and shes telling me that I didnt order any of the things Im asking for so I should just pay for it. I told her **** ordered them in the store and told me I wouldnt need a box spring with my trinnell bed. So yeah I didnt technically order anything because I am not the sales associate that placed the order incorrectly. This is not to get on **** because mistakes happen, but when those things happen, respect should take place in getting the issue resolved. Not someone talking down on you as if they arent running a business. Several times in the conversation with ****************** had to ask her was she the General Manager because I couldnt believe how she was speaking to me. At one point I asked her was she yelling because her voice was very elevated along with a nasty tone, unlike everyone else I had spoken to. Had I encountered someone like ****************** would have NEVER ordered from Ashley furniture. As a Senior General Manager she needs some help with how she gives customer service. Overall this experience has been one that I do not wish on any consumer and I still do not have the issues fully resolved. Two months later, which is today, I called for compensation due to my furniture finally being fixed since multiple attempts since September and they said all they could offer was $170 refunded to my account or a $230 gift card. Unfair compensation.

  Ashley HomeStore

  Date: 01/19/2023

  Hello All,

  
  Thank you for bringing this matter to our attention. This matter is resolved. We have spoken with ****************,  apologizing for the overall experience and awarded goodwill compensation. **************** accepted compensation, the items in question have been exchanged/delivered, and no further action is required.

  
  Kind Regards,
  Ashley Furniture

• Review fromPL G

  Date: 01/06/2023

  1 star

  PL G

  Date: 01/06/2023

  RUN-The matching chairs i received have 2 different designed legs in each box. They sent me another set of legs and they were also different. Come to find out these chairs have 3 different design legs. Problem is they do not have any legs to match, claim they have to order from the manufactory which could take months. It has been almost a month, so I requested a refund but was told they can not do that and they can not offer compensation until the issue is resolved.

  Ashley HomeStore

  Date: 01/07/2023

  Hello! Thank you for bringing this to our attention. We have created Exchange # ********** with a tentative delivery date of January 17th, 2023, for two CHAIR/******/CARAMEL ACCENT CHAIRS. This exchange is to correct the incorrect style of the legs seen in the store and online. Thank you for allowing us the opportunity to correct this! Warm regards, Ashley *************

• Review fromElizabeth L.

  Date: 12/14/2022

  1 star

  Elizabeth L.

  Date: 12/14/2022

  I was lied to verbally when the salesman said my furniture that was out of stock I would receive it in 2 to 3 weeks Its been 3 months and I still have not received my furniture. The business does not call me for status updates. I have to call them The salesman are Lying by omission and lying to my face

  Ashley HomeStore

  Date: 12/14/2022

  Hello! Happy Holidays. We apologize for the delay in receiving your furniture. It is never our intention to affect our guests in this way. While your Home Furnishing Consultant did advise that the items would come by a specific date, the sale's terms and conditions state that delays of up to six months and longer may occur without warning. However, we understand how frustrating it is to be stuck waiting for a delivery. We'd love to discuss compensation once the delivery of your Ottoman is complete. If you have any questions or concerns, please call ************ for more assistance. Have a wonderful holiday!Ashley *************

• Review fromMark P

  Date: 12/07/2022

  1 star

  Mark P

  Date: 12/07/2022

  Delivery was scheduled for 9am-12pm. I confirmed via email, website, text messages, automated phone calls. I cleared my schedule, removed all other furniture from the room. The cost of delivery was 15% of the total cost and the earliest availability was weeks after the in-store purchase in **********, **. Delivery was expensive and required repeated effort from me for days, weeks. I could not have been more ready. My work, family, dog -- everyone sacrificed for that long-awaited window of 9am-12pm.At 8:55am, I stared down from the balcony at two men in a truck labeled Logistics. It was cold and rainy. They never got out of the truck. They sat directly below me. I watched the clock. The second the clock flipped from 8:59am to 9am, the driver floored it, never looking back. They high-tailed it through the parking lot and were gone. Like a drag race, but in a huge white truck with red lettering, "Logistics." Unbelievable.A corporate representative looked into the details, understood precisely what had transpired, and reported that Ashley's corporate policy was consistent with the driver's behavior. There is nothing I can do.More specifically, the corporate policy relayed to me over the phone is the textbook definition of consumer-facing fraud. Ashley sells the liability downstream, then takes no role in the transaction. In other words, the products and services I purchased are not Ashley's responsibility -- Ashley only sold me an idea to take my money. But that's not what the salesperson actually sold me at the time of sale.Furthermore, Ashley employees report that they are not permitted to share with me who the new holder of the liability of the transaction is. The truck was labeled "Logistics" on the driver-side door.

  Ashley HomeStore

  Date: 12/08/2022

  We thank you for your feedback and have reviewed your account. We greatly apologize for this inconvenience and have confirmed that your complaint has been properly documented with the appropriate internal action taken. ???????If you have any additional questions, please reach out to our ************************ at ************. Agents are available Mondays - Saturdays from 8:00 AM - 7:00 PM.

• Review fromKatrina V.

  Date: 12/02/2022

  1 star

  Katrina V.

  Date: 12/02/2022

  I received the wrong 8x10 area rug. I contacted customer service and was told I would hear something in ***** hours due to Ashley using third party vendors who pay to advertise on their website. I finally received an email from ********************* with a short blurb stating, Good Day,Hello do you still have the package.the rug was in. That doesnt seem very professional for a response. I emailed back to say its in the plastic it came in. There was nothing more from her regarding the process and a possible turnaround time. The phone number in her tagline of her email is a non-working number. Imagine that. So I emailed several times asking her to please call me and I heard crickets. When she finally responded to my question about how long will this take, this is what she said, Good Day,Cause this a 3rd parties item so we have to wait for the vendor to response back to us before we can do anything.*********************| | ******************** Representative Thats it. Thats all Ive gotten. I am entertaining for Christmas this weekend and I havent begun to decorate because I was hoping for a quick resolution. All communication seems to be done via email and text, which isnt customer service oriented. I will never buy from this company again and will steer anyone I know away from considering purchasing from them. Horrible after the sale customer service. I want this rug out of my house and my money refunded. Many retailers sell the same rug and I will gladly take my business there.

  Ashley HomeStore

  Date: 12/02/2022

  Hi there!Based on the provided zip code associated with this guest, this is not a customer affiliated with our licensee. Please forward accordingly. Thanks,

• Review fromDeedee

  Date: 11/28/2022

  1 star

  Deedee

  Date: 11/28/2022

  First off for ashley furniture I will never buy from again. I have been dealing with them since I have purchased my couch and loveseat. Thats been since March!! They have already came out to fix the issue and then the loveseat was broken again because the loves seat is BROKEN !! I paid for a warranty thinking they would fix it no issues. I recently reached out to them again to resolve the issue and they stated that the loveseat mechanism had to be resent... well they said I received it when I didnt. And then i asked about them giving me another loveseat since the one i have is broken. They refuse to replace it. I haven't heard back anything from customer service and every time I call the help line for the replacement parts they keep putting me off. I have never been so mad about spending money on furniture that's broken and cant be used. They won't even compensate for mine being broken and bent.

  Ashley HomeStore

  Date: 11/30/2022

  Hello Mr./**************,We apologize for the experience you are having.We ask that you contact us at ************ and ask for the service department so we can discuss this matter further with you. Kind Regards,Ashley

• Review fromSusanmorrison M.

  Date: 11/11/2022

  1 star

  Susanmorrison M.

  Date: 11/11/2022

  Ashley furniture in ****, ** did not help me properly with my extended warranty I paid for on a bed I purchased there. I have made numerous phone calls which no one took me serious. Finally they decided to order parts for the bed I purchased which only had 3 bed slats which did not support the mattress properly and the mattress fell through the bed. It has taken many weeks of waiting for parts. I called again today to let them know the parts had finally arrived to hear a man snickering in the background at me as I chatted with the girl on the phone. This is the worst service of any company I have dealt with. They have no respect for their customers what so ever! I plan to let everyone I know hear about my experience with Ashley in ****, **.

  Ashley HomeStore

  Date: 11/14/2022

  We greatly apologize for your experience. Our management team has reached out to you in order to assist with the issues you are having with your purchase and we have documented your complaint with the retail team for ****, ** location. Please reach out to our ************************ at ************ Mondays - Saturdays from 8:00 AM - 7:00 PM so we can better assist you.

• Review fromElliot

  Date: 09/16/2022

  1 star

  Elliot

  Date: 09/16/2022

  Ashley's online customer service as well as their shipping & receiving department need re-training. I ordered a bedroom and living room set online on 08/23 and received my last shipment of furniture on 09/10. Ok, I received it sooner than the 4 weeks that the website had originally stated and for that I give you your 1 star rating, but over the span of those 3 weeks, I received my furniture in partial shipments with missing parts due to the lack of common sense that the employees have of taping parts that pertain to the order to the outside of a box instead of putting them in a box and shipping it out. On 09/11 I came to realize that the part (a couple of brackets that support the posts under the slats to the platform bed) was missing when I went to put the bed together. I had already tossed my old bedroom set and now I have no bed and an unhappy wife sleeping on a new mattress on the floor. I called **************** re: the missing brackets explaining to them that there was red tape on the outside of the slats box, but no parts attached. The representative that it would take 5-7 business days for delivery. Ok, No problem. I call back on 9/13 to check the status of said delivery and was informed that the item in question is in fact backordered and will not be received until mid to late October. I asked to speak to a supervisor and was placed on hold for a while before the representative hung up on me. I called a second time and went through the entire explanation process to be hung up on again. On my 3rd call a different rep. answered and told me that someone had already placed an order for the slats (not what i needed nor wanted) I asked for a supervisor or retention department was placed on hold and then hung up on. If Ashley Home Store wants to keep customers, they need to LISTEN to what the customer is saying. I will never shop nor recommend here again and want a FULL REFUND.

  Ashley HomeStore

  Date: 09/19/2022

  Hello,We apologize that we cannot assist with this concern. BBB please submit to the appropriate licensee.Kind regards *******