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Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pathward Venture Capital, LLC has 13 locations, listed below.

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    Customer Complaints Summary

    • 747 total complaints in the last 3 years.
    • 195 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was issued two Visa giftcards totaling $3,500 by ***** ******** on 5/12/24 due to our flight being overbooked and for the inconvenience and cost of new arrangements to fly out on 5/14/24. On 5/17 the cards stopped working. I called the number on the back of the cards, and was told that the card information had been compromised by a bad balance check website- the website was provided by Delta and the card issuer. The representative advised I would receive a check refund mailed to my home address for the remaining balance of each card. Every time I call the office, I am given different timelines and have yet to receive my refund for the cards. Delta advised they could not assist and I have to continue to contact the card issuer. These are the dates that I’ve contacted them thus far for case# ********:
      Called first 5/20– rep said 5-15 business days for check refund:

      Called 6/14 -rep said might not be eligible for check refund:

      Called 6/15 - supervisor confirmed check refund and 30 business day window from date of first call:

      Called 7/1 — rep confirmed definitely getting check and to call back in 48 hours for mailing update:

      7/8 — spoke with supervisor Arin, confirmed case was escalated and resolution can be expected in 48 hours:

      7/11 — rep advised 7-10 business days from 7/8 for supervisor escalation —- supervisor advised I will receive checks by 7/22:


      7/22 — spoke with Stella, advised case was escalated and checks have not yet been mailed but will be soon:

      7/26 — representative could not verify where the “backend office” that issues the checks is located or where the checks will be mailing from. Advised I should receive checks within 7-10 business days from 7/25

      Business Response

      Date: 07/29/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call *************

      Customer Answer

      Date: 08/12/2024



      Complaint: ********



      I am rejecting this response because:

      I have contacted your office today 8/12/24 and have been advised that the refund of $1,750 for the card ending in **** under case number ******** will not be issued for an additional 3 weeks. This refund request was originally submitted on 5/20/24 under case number ********. While I understand that nearly the 10-15 representatives I have spoken with between 5/20 and 7/28 had continuously been making mistakes, it is unacceptable that I am being advised that it will take 3 more weeks to be issued this refund. The mistakes on the part of your company should not be something that I need to deal with the consequences of. Please expedite this refund process and provide me with FedEx tracking for the check so that I can be assured that this is being handled appropriately. 


      Sincerely,



      ****** ********

      Business Response

      Date: 08/21/2024

      Hello *******

      Thank you for reaching back out and notifying us of the delay and inconsistencies with Customer Service.  We apologize for the inconvenience.  InComm has advised us that your refund check of $1,750.00 was sent via FedEx.  Your tracking number is ***********0.  Their records indicate that the check was delivered
      and was cashed on August 13, 2024.  Please let us know if we can be of further
      assistance.

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:07/25/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A company was having a promotional rewards program where we picked these (3) $50 gift cards as rewards. When we were going to use them, we noticed the cards needed replacing due to being out of date and needed to be renewed like any regular credit card does. When I call Visa, who is the issuer of the rewards cards, I am informed that the issue has been escalated and sent to top priority and told to call back in 3-5 business days for months. I have called numerous times with no attempt of a resolution. Note* I called on 7/16/2024 to ask if they would provide their mailing address for the complaint and they refused to tell me. back of cards' customer service ************ 
      ... On 7/16/24 I filed a complaint with Visa on BBB but on 7/17/24 they responded with "Please send directly to Pathward Venture Capital, LLC in South Dakota."

      Business Response

      Date: 08/05/2024

      Resolution is attached 
    • Initial Complaint

      Date:07/22/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my account open with this company acting as card.com for several months before I received NUMEROUS unauthorized charges on my account. A DISPUTE WAS FILED AND DENIED. The amount in dispute was over $1,000, which as a single mother took every dime that I had worked for. They sent me a long vague explanation, more like a form letter for the reason they were denying my claim. It boiled down to they said that my transactions that I was disputing were similar to other transactions made on my account so they were considering them legit!! Let's not mention it took them over 30 days! I have never heard of a bank requiring this long before they would even give you a provisional credit which I did not receive! No specific reasons except for the fact they did not want to pay me because they didn't feel that my claim was legit ????. Now I'm dealing with them again on a similar situation for close to $1,000 ?? from some online gaming companies which I did not authorize and they are refusing my dispute once again. CROOKS!!!! THEY CONTINUOUSLY HANG UP ON ME WHEN I CALL THE CUSTOMER SERVICE NUMBER AND I CANNOT GET RESOLUTION. PLEASE HELP ME

      Business Response

      Date: 07/31/2024

      Resolution is attached Dear ***** *******
      Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from ******** is attached
      herein.
      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment. 

      Business Response

      Date: 08/08/2024

      Recontact Resolution is attached

      Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from ******** is attached
      herein.
      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment. 

      Customer Answer

      Date: 08/16/2024

       

      Complaint: ********



      I am rejecting this response because:

      The Director of Compliance claims they have done a thorough investigation and there was no need to contact the merchants in dispute regarding the fraudulent charges on my account. How can they make a decision, and decline my dispute as they have, without completing a thorough investigation???? I spoke with someone in the dispute department today and she's telling me that proof of verification documents were mailed to me on August 2nd which I have not received. She is also telling me that there was a letter of denial due to the fact that the merchants knew my name address and phone number lol That's easy enough for any hacker to figure out or anyone committing fraudulent activity!!! That was their reasoning for declining my dispute and approving my provisional credit. That is not acceptable. No one would accept that as a valid determination of an investigation. Oh did I mention that I was hung up on again today by someone in the dispute department? This happens every time I contact them. These people are fraudsters and need to be exposed! I am going to extremes to make sure other people aren't going through what I am! I have provided ample proof and evidence that over $1, 000 in fraudulent charges, MADE IN FOREIGN COUNTRIES, mind you.... We're in fact FRAUDULENT!!! What more could these people possibly want from me? This is crazy. I am a single mother and times are tough as everyone knows..... For this so-called "financial institution", to continuously decline my obvious fraudulent dispute is crooked and FRAUD in itself. I have obtained a lawyer and plan to go after Justice. This is unacceptable. Can someone from the better Business bureau please assist me here.



      Sincerely,



      ***** *******

    • Initial Complaint

      Date:07/17/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 7/14

      My account was charged a pending authorization for which the order was never placed in the amount of $40. After being told that it would be available on 7/16 the money is STILL not available. When I called the representative at ******** **** he now said it can take 8 additional days. This is unethical and posing financial hardships.

      Business Response

      Date: 07/31/2024

      Resolution attached.
    • Initial Complaint

      Date:07/05/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In mid-June, my 16 year old son received what would appear as a pre-paid credit card from Netspend. The language in the correspondence referenced: No cost to activate, No credit check, and no minimum balance required, and Earn cash back offers with Payback Rewards.

      The correspondence goes on to encourage direct deposit for payroll.

      I view these actions as predatory and they should be stopped immediately.

      Business Response

      Date: 07/12/2024

      Resolution is attached 

      Dear ****** ****

      Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from Netspend is attached
      herein.

      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment.


      Sincerely,

      Pathward Customer Service

    • Initial Complaint

      Date:06/28/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some accounts from a site called *************** I used my ****** debit card. The site claimed to be 100% safe, and vets its sellers. I purchased 4 accounts ranging from 59 dollars, to 120. You receive the information by email . If you dont physically go on the site and hit accep, it is automatically done by playerauction. Ofc I logged into the accounts and in a few days the seller took them back over and changed all of the log in info. Basically scamming me out of the money. 268 dollars. I contacted ****** and said I was scammed. They did a investigation and decided I wasnt scammed. I accepted the deal. Even though the company automatically completes the deal. Beware using this debit card. They will not back you. Just scammers. Will not be using h@r block for my refund anylonger either. If this is the company they choose to do business with. I cannot get into my
      ************* account. I have been locked out because I initiated a chargeback. Not a practice of a nonguilty company at all. I cannot get info iof my orders and corresponding emails with them.

      Business Response

      Date: 07/09/2024

      Resolution is attached 

      Dear **** *********

      Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from HRB is attached herein.

      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment.

      Sincerely,

      Pathward Customer Service

    • Initial Complaint

      Date:06/21/2024

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a prepaid visa card as a gift and when the recipient went to use it less than one week later, found that someone else had registered the card and had spent all but .25 of the card. Contacted Pathward twice & was informed they would send me an email asking for additional information to move forward with a claim. Have never received said email.

      Business Response

      Date: 06/24/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call ###-###-####.
    • Initial Complaint

      Date:06/12/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In mid-May I purchased a ******* Gift Card (****) with $70 loaded on to the card, for my daughter to use for purchases in phone apps. The card is not able to be used for the purpose intended (it doesn’t work). I have contacted the number on the card multiple times and keep getting told it will take 7-10 business days to process the refund. This is what I have been told weekly for the last 5 weeks. I have spoke to multiple customer service supervisors over the last 5 weeks. I keep getting the same story. I just want my money back. It seems they are running me in circles and I don’t have time for that with two kids and a wife battling breast cancer

      Business Response

      Date: 06/12/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call ###-###-####.
    • Initial Complaint

      Date:06/04/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 19, 2022, I purchased a ChooseYourCard.com gift card, which allows the customer to select from multiple merchants. In December 2023, we attempted to use the card and removed the bottom strip to reveal the card number. When the strip was removed, the first four (4) digits of the card were also removed (photo attached) which rendered the card unusable since the first 4 numbers were unreadable. On December 28, 2023, I contacted their customer service line (###-###-####) and requested that a replacement card be issued. The customer service representative confirmed that the card had not been used and stated that a replacement card would be issued. Since then, I have not received a replacement card. The merchant claims they have re-issued the card and have confirmed my mailing address each time, but I have not received anything. I also requested that the merchant send the replacement card via FedEx or UPS so that the package could be tracked and offered to cover the expense.
      Case ID: ********
      Dates that the merchant alleges that the card was replaced: 12/28/2023, 3/11/2024, 3/25/2024, 4/3/2024, 4/30/2024.

      Business Response

      Date: 06/17/2024

      Resolution is attached 
    • Initial Complaint

      Date:06/03/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was issued a $100 Visa Rewards card via the company YourRewardCard.com. The expiration date is 05/24. I attempted to use the card multiple times on a website for a purchase prior to the card expiring on 5/31/24. When payment was to be made, the card payment would not process at 10:32 pm on 5/31/24. I called the company to resolve the issue. Customer service said he sees I tried to use the card at **********, knowing which store I tried to use it at before even telling him, and told me there is a security block on my card and to wait 15 or 20 minutes to reprocess the payment. I attempted to place the order again at approximately 11:28 pm on 5/31/24. The payment using the issued $100 Visa Rewards card would not process again. The representative said that he sees I tried to use it again and that I should wait another 24 hours before processing the order and payment again which would be on 6/1/24. The customer service representative stated he would type the notes on my account. I again called the phone # for ******************* ** ************* the customer service company that handles the corporates cards. On 6/1/24 at 6:05 pm, I called the company for my account Visa and they then proceeded to tell me the card is expired and they don't see any transactions on my card except trying to use it again after the expiration date. I asked to speak to a supervisor, ***, and he stated the same thing and he stated he did not see any transactions on my card. I told him that all that he is saying is untrue, that their customer service rep I spoke to on 5/31/24 could see where I tried to use my card before I even told him, that I have prove on my cell phone via call log that I spoke to their company along with the all the times, I have print outs on my card along with a date and time stamp, and that I have proof that I attempted to use the card prior to expiration, and the block they had against me using my $100 gift card prior to expiration date. Case is ******** ***************

      Customer Answer

      Date: 06/13/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,


      ****** *****

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