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Business Profile

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Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pathward Venture Capital, LLC has 13 locations, listed below.

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    Customer Complaints Summary

    • 748 total complaints in the last 3 years.
    • 198 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Money continues to come up missing and/or never posted to my account which is funded by the FEDERAL GOVERNMENT for SSI Income and is FDIC.
      When a complaint is filed it’s always denied until the one on 04/11/24 which was never credit but 98 transactions were slated to do so, since the ONLY “money in” as they call it is from the FEDERAL GOVERNMENT for SSI INCOME PAYMENTS I WOULD LIKE THIS MATTER HANDLE WITH EXTREME PREJUDICE AND QUICKLY RECTIFIED.

      Business Response

      Date: 06/11/2024

      Please review attached. 

      Dear ****** ****,

      Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from ******** Corporation is
      attached herein.

      Should you have continued concerns please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment.

      Customer Answer

      Date: 06/11/2024

       

      Complaint: ********



      I am rejecting this response because: Due to the attachments in the first complaint it clearly states I am to receive all those as a credit back and if not I will have no problem forwarding this to whatever police department to have it further pursued in court if need be



      Sincerely,



      ****** ****

      Business Response

      Date: 06/12/2024

      Hello ***** *****

      Thank you for your reply. Per ********** resolution, the disputes were denied. They provided reasons for the denial, reviewed the dispute, and they stand by their decision. We understand any further steps you need to take. We do recommend contacting Netspend directly by responding to the email they sent in June or contacting their corporate office at ###-###-####. Pathward is unable to assist with this matter any further.

      Thank you,

      Pathward Customer Service

       

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 19 2024 ******** daily reversal to my account for $39.00 serve.com claim the data that they have not received it ******** has contacted me constantly about the money but serve.com the customer service Representatives seem to not be very knowledgeable about how the how did everything works so they're telling me that ******** is lying and I do that's just contacting me giving me a refund number to track for them and so they can call them on freeway but they just refuse to help me the car services is a terrible terrible terrible place to call and I don't understand they should close that down that I don't understand they used to be able to help you now you can't even get help from the customer service for your you mean it better in this prepaid cards anymore so I'm just going to upload the information that that the emails that do that sent to me so I just want to reversal back to my card and then once I get that my money off that card I'm going to shut my card down thank you

      Business Response

      Date: 05/20/2024

      The
      Visa Card Account noted in this complaint is issued by Pathward, N.A. It is a
      product managed and serviced by Pathward, N.A. Please forward this complaint to
      Pathward, N.A. for research and response.Re: Better Business Bureau Case No. ******** Dear. *** ********
      Receipt of the above styled inquiry is hereby acknowledged. We have reviewed the issue with
      your Serve Pay As You Go Prepaid **** card.
      You initially contacted us May 3, 2024 regarding a billing dispute with the merchant ********.
      A chargeback has been submitted in an attempt to recover the funds on your behalf. The final
      resolution of your claim will be completed as quickly as possible, but no later than August 1,
      2024. We will submit the results of our investigation to you in writing within three business
      days after the investigation is completed.
      We place a great deal of importance on customer satisfaction and want to be sure our
      customers have a positive experience with our product. Please call if you have any questions, or
      if we may be of further assistance in any way.

      Business Response

      Date: 06/10/2024

      Resolution attached.

    • Initial Complaint

      Date:05/29/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS COMPANY PLACED A BLOCK ON MY ACCOUNT BECAUSE A MADE AN INTERNAL TRANSFER OF 224.00.THIS MAKES NO DAMN SENSE.SO THEN ALL THE MERCHANTS I MADE A PAYMENT WITH THAT DAY GOT NOTIFICATION FROM THIS BANK THAT MY ACCOUNT IS NO LONGER ACTIVE.PATHWARD/NETSPEND REMOVED THE BLOCK ON APRIL 1ST BUT DID NOT ALERT THE BANKS THAT THEY TOLD MY ACCOUNT WAS NO LONGER ACTIVE,THAT THEY REMOVED THE BLOCK AND THAT THE ACCOUNT IS NOW ACTIVE.BECAUSE OF THIS I CANT MAKE ANY PAYMENTS ON ANYTHING BECAUSE THEY REPORTED MY ACCOUNT INACTIVE WHEN INDEED IT IS ACTIVE.THIS IS AFFECTING MY LIVELIHOOD AND I WONT HESITATE TO FILE A FORMAL COMPLAINT WITH THE AG IF THIS IS NOT FIXED IMMEDIATLEY.

      Customer Answer

      Date: 05/31/2024

      I spoke with ********* ******* at pathward,who finally took care of the issue after countless encounters with csr's. Thank you maam.

      Business Response

      Date: 06/05/2024

      Attached is the response for reference.

    • Initial Complaint

      Date:05/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent me a debit card with money on it I used it 4 times the 5 time about to use it All of my money is gone. I was left with . 21 cents.. NO INVESTIGATION NOTHING BUT A DENIAL LETTER

      Business Response

      Date: 05/29/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call ###-###-####.

    • Initial Complaint

      Date:05/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting assistance with receiving the payment owed to me totaling $750.00.

      On 17 April 2024 I purchased two ******* gift cards from the **** ******** store located in Ft. Jackson, SC. Sometime that evening I lost both of the cards.

      ON 18 April 2024 I contacted the ******* gift card company at phone number ###-###-####. When I called I spoke with a customer service rep that told me that I could not receive a refund

      On either 18 or 19 April 2024 I contacted the ******* gift card company again at the same number, and when I spoke with another customer service rep, I was given instructions on how to get a refund. The instructions that I received went as follows; photo copy 1 copy of the purchase receipt, 1 copy of each gift receipt with the gift card number, and a copy of my driver license, then email it to [email protected].

      on Sat, Apr 20, 2024 at 4:51 PM I sent an email to the ******* Gift card company stating that I had lost two of my gift cards in the amount stated previously.

      On Sat, Apr 20, 2024 I received an automated message that I would receive my card in 30 days.

      I did not receive my cards so I called in to place an inquiry approximately 35 days after April 20th 2024. I was told that I did not send in the documents. I send the documents again. I called approximately 72 hours later and to check the status again, and again I was told that they did not receive the documents. I asked to speak with a supervisor and when I spoke with a supervisor I was told that the claims department did receive my documents and my case was escalated. I called yet again on May 22, 2024 and I was told again that my claim was escalated. I also sent an email again with my information requesting an update however, I am only getting a automated message. I believe that the company is trying to steal my money and I would like the BBB to investigate this matter.

      resolution: receive my full refund and fine the company for false advertisement.

      I

      Business Response

      Date: 06/10/2024

      Resolution attached

      Dear *** ******,

      Receipt of the above styled inquiry is hereby acknowledged. We have reviewed the issue with
      your ******* **** Gift Cards.

      We understand that you never received your refund. Please know that we take concerns from
      cardholders very seriously. We sincerely apologize for the delay and appreciate this being
      brought to our attention as it is not our standard. A refund check of $750.00 has been
      expedited via ***** tracking no. **** **** ***** Based on our records, the check was
      delivered on June 4, 2024.

      We place a great deal of importance on customer satisfaction and want to be sure that our
      customers have a positive experience with our product. Please contact us if you have any
      questions, or if we may be of further assistance in any way.

      Sincerely,
      Pathward Customer Service

    • Initial Complaint

      Date:05/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My payroll check was directly deposited into my account with *** ***** by Metabank who is under Pathward N.A. on Wednesday, May 2, 2024. After I returned home I began receiving message after message that my account was being depleted. I signed onto my account and saw that I only had $16 left in my account. It was to late to call customer service so I reported my card stolen even though I had my card in my possession. I knew someone had gotten ahold of my account info because my money was gone. The next day I filed a dispute for the transfers and the 2 service charges they added to my acct. for employee assisted transfers to an outside acct. with my name on it. They told me that all of my money that had been stolen was moved to the other acct. and I told them I don't have another acct. They said they would do an investigation and let me know by May 16th if my claim was valid or denied. On the 16th I was denied my claim and told I had to call and request the letter explaining their findings. I called and requested the letter and today I was told via email that I won't receive it until May 30th. After I receive the email then I have to call and request to speak to one of the investigators to dispute their findings. All I want is my money back. I am attaching the letter of determination I received and the screenshot of the charges that were added and the money transfers.

      Business Response

      Date: 06/04/2024

      Resolution attached.

      Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from NetSpend Corporation is
      attached herein.
      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment.

    • Initial Complaint

      Date:05/26/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter purchased a $50 gift card for my wife and me as a Christmas present. We indicated we wanted to redeem it for a *** ******* gift card. Our local restaurant has closed so we were unable to use it. I requested the card be switched to a *** ***** card. In its website advertisement, GiftCards.com touts its superior customer service. Such is not the case. Their reply was to classify the case as "closed" without offering any feedback.

      Customer Answer

      Date: 06/07/2024

      The company opened and closed the case several times before finally offering a substitute Visa gift card for the same dollar vale ($50) as the original *** ******* gift card. This process took so long that I had already given the *** ******r card to a relative living in a city where *** ******* was still open. Please close the case and thank you for your assistance.

      Business Response

      Date: 06/11/2024

      Attached is the resolution for reference.

    • Initial Complaint

      Date:05/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a serve card for credit or ATM use which MetaBank is responsible. Serve won’t let me register the card and won’t let me close the bank account and get a check. I have a receipt and have spent no money off it and can’t except at maybe ******* and ****** I was told. That fraud and a monopoly of some kind since the card says you can use it anywhere visa is excepted. They refuse to give me an account and are holding my money or forcing me to ignore small businesses or places I can afford. Refused to close a bank account which is probably how they are driving stocks up forcing accounts to stay open and refused to send a check.

      Business Response

      Date: 05/28/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call ###-###-####.

    • Initial Complaint

      Date:05/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/21/24 7:10pm purchased a spendwell card at dollar general #**** in Somerset Ky. I have my receipt, transaction number etc. I paid 300 $. Well it’s been declined in every transaction their website has been down. When it came back up entered all my info to register it thinking this was the problem well it stated we don’t like delivering bad news but your account can’t be opened at this time. So now we take customer service route. They tell me everything looks good on their end they see the 300$ and theirs nothing to be done.

      Business Response

      Date: 05/28/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call *************

    • Initial Complaint

      Date:05/23/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I obtained a ******** Credit Card issued by Pathward. The card was linked to my cash account at ********. I used the card locally for groceries and gas. My last charge was in December. In April I checked the card statement and discovered 4 fraudulent charges had been made in March. All the charges are very strange things that I would never order. All originate from Nigeria. I immediately called the number on the back of the card and informed them of these fraudulent charges. I was told that they would issue provisional credits and deactivate the card. Subsequently they have sent me numerous emails saying they are denying my claim because I "benefited from the transaction" I have repeatedly informed them that I do not know these merchants and have never done any business with them. I demanded to see what documentation they used to deny my claim. Now they sent me an email on each claim saying "see the attached documents" and there are no attatchments! These charges should have benn declined in the first place. Coinbase Card told me to contact the merchants. I tried to google them and had no luck contacting them except for Iskysoftic who could not find a record of any transaction with this card.
      March 5 Emarse Skincare $250.00
      This is skin products for dark skinned women. I am white! Never heard of them and
      never ordered or received anything from them.
      March 7 Urbangarb $300.00
      Checking on google, this domain is for sale. The commpany evidently does not exist.
      March 8 Iskysoftic $250.00
      I spoke with someone at this company. They have no record of any transaction with
      that card.
      March 11 MeSign $50.00
      This website is in Chinese. Don't know what they do.
      Total of 850.00. I need these claims approved and credits made permanent.

      Customer Answer

      Date: 06/03/2024

      The company has not responded personally to me, however I filed a compaint with CFPB and the company responded to them that the credits have been issued and the compalint is now closed.  Thank you for folowing up.

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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