We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pathward Venture Capital, LLC has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 748 total complaints in the last 3 years.
    • 198 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received 2 Porte Debit Visa cards in the mail (one for my husband, one for myself). I have attempted to have these closed by emailing and phoning Metabank. They will not assist me! We did not request this visa cards, obvious identify theft.

      **** ********* card #

      Business Response

      Date: 06/03/2024

      Resolution attached.

      Customer Answer

      Date: 06/04/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ******* *********

    • Initial Complaint

      Date:05/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was scammed out of my money! My taxes were deposited into their bank mid February. I made a purchase totaling $511 and left a balance of $166.80. The next morning I woke up to a balance of -$501. They adjusted it in April my balance is now back to 166.80. Now they won’t let me access my funds. They want me to pay $501 dollars to access my funds.

      Business Response

      Date: 06/05/2024

      Resolution is attached 

      Re: BBB Complaint
      Case # ********


      Dear ******* ********

      Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from HRB is attached herein.

      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment.

      Sincerely,

      Pathward Customer Service

    • Initial Complaint

      Date:05/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      *** ******** **********
      ***** **** ** *** *** **** * *** *** ********* ********
      *****************************************************

      customer service issues

      Business Response

      Date: 05/20/2024

      ***** ******** *********

      Thank you for reaching out regarding the issue with your account.  In order to assist you further, we need more details other than the card image.  Can you provide us a description of the reason you're filing a complaint with the BBB?  Feel free to contact us directly at 8*********** ** ***** **************************** *** * ******* ***********

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:05/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment on my car note 02-18-24 in the amount of $1089.95. Spruce on 04-26-24 reported to Bridgecrest that the payment was insufficient when it was not!

      Bridgcrest then reversed the payment and now no one knows where the payment is and I want my money back ASAP my car note is now 90 days behind because of this and no one knows where the money is both companies stating they dont have it!

      Business Response

      Date: 05/21/2024

      Resolution is attached Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from HRB is attached herein.
      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment.
      **********
      ******** ******** *******
      ********* **

    • Initial Complaint

      Date:05/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have just been trolled by MetaBank and/or whichever number is on the back of the gift card they issue/finance in relation to a problem of being unable to use the last $0.44 on the card. I was given an error or rejection message when using this money and was told to contact my card issuer. I contacted the card issuer at ********** and had repetitive nonsense spouted at me for no purpose other than to insult me and waste my time, and to discourage me from getting my $0.44. I am now owed a check of both $0.44 and the service fee paid for this gift card. I have even filed a CFPB complaint in regard to this issue but I did not receive a response.

      T*** ** * ********** *** *** ***** ***** ****** *** ****** ** *** * ******** **** ******* *** **** ***** ****** *** ******

      Business Response

      Date: 05/15/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, c*** *************

      Customer Answer

      Date: 05/16/2024

       

      ********** ********



      I am rejecting this response because:

      The business is engaging in trolling , harassment, and fraud. I called the phone number they just gave me. They then denied that they advised me to call and said that they only respond in writing. However, the business responded in writing and advised me to call. Therefore, the business is attempting to trap me in an infinite loop of responding in writing and telling me to call them, and then, on the call, denying that they advised me to call them, and saying they respond in writing, followed by a response in writing that advises me to call, and then, this is repeated as many times as is necessary in order to destroy the jaw joint of their prey.



      **********

      ***** ******

    • Initial Complaint

      Date:05/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 04-29-2024 I noticed that I had a numerous amount of unauthorized transactions from a cash app. Was told after 10 business days that id be receiving a provisional credit and I haven't. They tell me different things all day, a few Even lied I just want my money back that was stolen from me. They keep telling me wait on an investigation to complete but it's been 10 days and no money. Changing my bank this is so unprofessional, and they don't seem to care, on top of them already being linked to fraud I don't know what else to do

      Business Response

      Date: 05/16/2024

      Resolution is attached 

    • Initial Complaint

      Date:05/08/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Vanilla Visa Gift Card (paid $53.95), issued by Pathward NA on 4/9/24 (from Walmart). Experienced an issue with Card/unable to use. Contacted Vanilla Visa, via telephone number listed on card (833) 322-6760. Company cancelled card and promised to issue refund of $50, via check. Followed up with company weekly 4/18; 4/26; 4/29; 5/4 and was given same "Script" with no individual ever able to provide date on which check was mail--indicating no check has been processed lest not mailed to me. Contacted card issuer/Pathward NA, per attached email 5/4/24 and followed instructions to call (833) 350-0506; spoke with someone who said his name was David and said he would have person from appropriate Department return my call. No one has called and, possibly, David blocked my telephone number, being that now when I attempt to follow up using the same telephone number no one answers. Based on this experience, I believe the parties are engaging in fraud. The only resolution is a Refund of my $53.95.

      Business Response

      Date: 05/09/2024

      Hello ******** ********,

      We're unable to identify the account with the name, address, and details provided. We are committed to helping you, but gift cards can be difficult to locate without the account information. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or screenshot of the front and back of the card. For a quicker resolution, email the information directly to [email protected]. We can assure you that you have not been blocked from calling Pathward's number. We apologize that your call was not answered.  Feel free to call ###-###-#### for direct assistance and mention this BBB complaint.

      Thank you,

      Pathward Customer Service

      Business Response

      Date: 05/24/2024

      Resolution is attached 

      Customer Answer

      Date: 05/28/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      Also, I appreciate Vanilla Visa/Pathward finally refunding my
      money.  Unfortunately, on April 9, 2024, upon experiencing and reporting the
      referenced issue and believing that Vanilla Visa would act in good faith and
      refund my money, I purchased a second card the next day.  However, I
      decided against making the online purchase, so the card is still in my
      possession.  It is my hope that when I decide to use it, the same issues, including these actions to obtain my refund are not encountered.  



      Sincerely,



      ******** ********

    • Initial Complaint

      Date:05/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have two Mastercard prepaid gift cards, each with a $250 balance, that I have been unable to use anywhere. I have contacted customer service multiple times for a replacement. However, the cards still do not work as the company advertised that I should be able to use them anywhere. Furthermore, I cannot even log into my online account now.

      Business Response

      Date: 05/06/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is ******** ** ********* If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      *********** **** *************

      Customer Answer

      Date: 05/06/2024

       

      ********** ********
       

      I am rejecting this response because:
      I can confirm I have accounts with Pathward, N.A., Member FDIC,

      ****** ***** *** ********* ******* *******
      **** **** **** ****
      **** **** **** ****

      **********

      ******* ****

    • Initial Complaint

      Date:05/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 20, 2024 I paid ****** Auto with my ******** card which is connected to PATHWARD NA. On APRIL 26, ****** Auto informed that pathward requested a charge back and that payment for $287.56 was sent back to Pathward using confirmation number *********. I checked my account and card and I do not see any record of the $287.56 being credited back to my account., I called ********  on May 1, 2024 to see why a charge back was done in the first place when I did not request it. . A supervisor **** id # **** said they are just a third party call pathward bank and ask. He said they are not allowed to give any contact information out for pathward. I located an email for pathward and sent an email for a reply and have not received one. .

      Business Response

      Date: 05/16/2024

      Resolution is attached 

    • Initial Complaint

      Date:05/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two **** gift cards. Upon opening them I realized that the security codes had been scraped off. There is no way to contact a human about a card issue, and I cannot move forward in any way with the cards without the security code. It seems as though all avenues of assistance with these cards lead to dead ends by design so that the contact can ignore external fraud and vulnerabilities instead of addressing the issues.

      Business Response

      Date: 05/02/2024

      Hello **********

      We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card numbers or images of the front and back of the cards. For direct assistance and a quicker resolution, call *************

      Thank you,

      Pathward Customer Service

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.