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Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pathward Venture Capital, LLC has 13 locations, listed below.

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    Customer Complaints Summary

    • 748 total complaints in the last 3 years.
    • 197 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two **** gift cards. Upon opening them I realized that the security codes had been scraped off. There is no way to contact a human about a card issue, and I cannot move forward in any way with the cards without the security code. It seems as though all avenues of assistance with these cards lead to dead ends by design so that the contact can ignore external fraud and vulnerabilities instead of addressing the issues.

      Business Response

      Date: 05/02/2024

      Hello **********

      We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card numbers or images of the front and back of the cards. For direct assistance and a quicker resolution, call *************

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:04/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from the IRS and I have called *** ***** and ******* card and I also called Pathward too . I spike back to the treasury department and they say that pathward had and has my money and they will not send it back . Because pathward was metabank and the closed and the routing n account number was wrong . Need some help please
      But in the letter my depoisted was depoisted in March 22 2022 and I have not received anything at all need my money behind in bills

      Business Response

      Date: 04/30/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is Pathward or MetaBank. If so, provide the 16-digit
      card number or routing number and account number used for deposits. For direct
      assistance, call *************

      Business Response

      Date: 05/13/2024

      Resolution attached.

      Customer Answer

      Date: 05/15/2024

      HERE IS THE INFORMATION THAT YOU REQUESTED CONCERNING THIS ISSUE FROM WHAT I HAD THE CARD WAS A ******* CARD THE AND IT WAS OLD AND HERE IS WHAT I GOT FROM META BANK /PATHWARD

      ROUTING NUMBER **********

      ACCOUNT NUMBER - **********

      HERE IS METABANK ROUTING NUMBER- *********

      AND WHEN I SPOKE TO A AGENT AT PATHWAY /EMERALD CARD THE AGENT SAID THAT THE ACCOUNT WAS CLOSED AND SHE GAVE ME THE NEW ROUTING NUMBER -091409843 ACCOUNT NUMBER ***************** JUST FINALLY GOT A NEW ******* CARD FROM *** ***** IF YOU HAVE ANY QUESTIONS PLEASE FEEL FREE TO REACH BACK OUT TO ME THANJS AGAIN FOR HELPING

    • Initial Complaint

      Date:04/29/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My EIP card has been put on hold now for weeks and the company will not let me use the card. My card expires at the end of May 2024.

      Business Response

      Date: 04/30/2024

      We're unable to identify the account
      with the name, address, and details provided. Please verify on the back of the
      card that the bank name is ******** ** ********* ** *** ******* *** ******** **** ****** ** ******* ****** *** ******* ****** **** *** ********* *** ****** *********** **** *************

      Customer Answer

      Date: 05/14/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID****** **, and find that this resolution is satisfactory to me.




      Sincerely,


      **** ********

    • Initial Complaint

      Date:04/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was over charged for over 7000 dollars by fanduel and my bank which is the Spruce debit card didnt refund me my money and allowed fanduel to charge me thousands of dollars minutes apart. Im asking for Spruce to refund me my money ASAP.

      Business Response

      Date: 04/25/2024

      Resolution is attached 

    • Initial Complaint

      Date:04/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the gift card associated with the receipt. The gift card did not work at all and no charges have been made on it. I called and explained what happened and they said to wait two weeks because the merchant had preauthorized money on the card and we had to wait for these preauthorizations to "fall off" and in two week the card would work. I waited and the card still doesn't work. After multiple calls they keep giving me different information that's not accurate and the card still won't work. So far they've stolen my money and wasted a lot of my time over several phone calls.

      Business Response

      Date: 04/15/2024

      Hello **** ******, 

      We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance and quicker resolution, call *************

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:04/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On may 2023, I got a Retirement survivor benefits,
      For the amount of 11580.40 that it was deposited on to PATHWARD national association bank. This is not my bank. I don’t know how my money was deposited to this account that is not mine.
      I have been going back and forth to social security service for a answer.
      They give me the track ************************. They told me to contact the bank. I have been doing since this day with no results.
      I have got nothing from this people.
      I have reported to ss fraud. I haven’t got no answers!!!!!
      And this money shows in my social security benefits?
      When I have show my bank statements to the social security office. To let them know I never got this money.
      So you are my last source. Please how can this people do not notice that I have no account with them.they don’t even answer their phone.
      Like I have told them in a email. Because they said in the phone when you call them. To discuss something else to email them.
      So I had email them with no answers.
      Please is going to be one year already!
      Please. I hope you do answer me and help with this scammers.
      Or I have to go to a television channel .
      This will be my next step.
      I’m tired waiting and trying to contact them.
      The worse part is that this money that I never got, is reported like I did got it. That is what social security office said.
      Thank you for your time
      Sincerely **** * ******

      Business Response

      Date: 04/22/2024

      Resolution is attached 

      Business Response

      Date: 04/23/2024

      Hello **** ******,

      Thank you for your follow up to your complaint response. While we understand the frustration with how long this took to resolve, compensation or interest will not be provided by Pathward or *********. The deposit was sent to Pathward********** and it was put toward the account that Social Security directed it to. MoneyLion also has no record of any calls directly to them after the deposit was made. We advise you to contact Social Security if you're seeking any type of compensation as they were the originator of the funds and the reason the funds went to the wrong account. Please contact MoneyLion directly at ************ as soon as possible so they can help you access your funds. 

      Thank you,

      Pathward Customer Service

      Customer Answer

      Date: 04/26/2024

      I have not get my money back. And this is not acceptable !!!!!

      this is my widow benefits and social security send me this paper 

      after I went to the office on university ave social security office and told me where was my money being deposited and give me the information to contact this bank. I haven’t have no answers until now.

      I do not accept any of this excuses for not to get my money back.

      so where is my money????


    • Initial Complaint

      Date:04/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My phone was stolen or lost not fully sure around Frb 20, 2024. When i get a new phone i had notice that there was charges made from cash app that i did not do. I have contract cash app trying to get the money refunded and they denied me it. I have also tried with Spruce who uses metabank and there bank to get the money back as well. The case has been open twice now and has been denied twice i have even given a police report number about this happening.

      Business Response

      Date: 04/23/2024

      Resolution is attached. ******* ********* ********, LLC (EFS), as program manager for Pathward, the holder of your ******* Spending account
      (****** Account) and issuer of its associated debit card, is responding to a complaint registered with the Better Business
      Bureau (BBB) on April 11, 2024. The BBB forwarded your complaint to Pathward on the same day, and we received a
      copy from the bank on April 12th.
      Following receipt of your complaint, a management review commenced immediately. Our records reflect that you
      contacted ****** Customer Service on March 5, 2024, and reported six (6) outgoing **** *** transfers from your ******
      Account. The reported activity totaled $955.00 and posted to your ****** Account between February 21st and 25th. The
      agent initiated a claim, and an investigation promptly commenced the same day.
      Based upon the information available to us at the time, the facts in aggregate reasonably supported that you had authorized
      the reported activity and the decision was made to deny the claim on March 14th. A letter notifying you of this decision
      and the primary reasons for the denial was emailed to you at the email address of record the same day.
      After carefully reviewing your complaint, I further noted some inconsistencies regarding your possession of your digital
      debit card. Specifically, on March 5th, during your call to report the activity, you mentioned that you had been using your
      mobile wallet for conducting transactions. A review of your account transaction history and the transactions you had
      reported as being unauthorized does support your use of your mobile wallet to conduct valid transactions. However, in
      your complaint, you stated that your mobile device was lost or stolen around February 20th. These conflicting statements
      make it difficult to reassess the denial of your claim. Furthermore, no new information has been submitted involving the
      circumstances of the claim that would prompt us to reopen it and your case remains closed.
      An investigator attempted to contact you by phone on April 19th to discuss your complaint; however, they were unable to
      reach you and left a voicemail for your convenience in returning their call. Should you have any remaining questions
      regarding this matter, please do not hesitate to contact the investigator at the number provided in the voicemail, or you may
      contact me directly using the information provided below.

      Customer Answer

      Date: 04/23/2024

       

      Complaint: ********



      I am rejecting this response because: I have gave them the police report and explained to them what had happened and I don’t agree that they are stating that I’m still at fault for this. 



      Sincerely,



      ****** ******

    • Initial Complaint

      Date:04/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of 04/10/2024 there was an unauthorized transaction that was made to my card. I reached out to the company, and they tell me I have to wait for the transaction to post before they can file dispute, I had an extra card at home they told me to activate the card. So, once I completed that they come to say I am high risk and they closed out my entire account, I have been with them for over 20 yrs I was on the phone over 5 hours, and nothing resolved. I called back today, and they state that now they are having system issues and dispute cannot be filed. I was yelled at yesterday told they have no managers available, and I went through this for 5 hours no resolution. I just want my money back. $177.52

      Business Response

      Date: 04/12/2024

      We are unable to locate an account with the name and
      address provided. Please verify bank name on the back of the card is Pathward.
      If so, provide 16-digit card #, on the card. Or the account/routing number 

    • Initial Complaint

      Date:04/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted this business several times for unauthorized transactions that have occurred fraudulently with my card that was used to purchase a vechicle and other items I have filed several rebuttles and submitted several documents stating who used my card they still refuse to refund the money back I have asked to talk to a supervisor several times and no response I don't know what to do to resolve this issue

      Business Response

      Date: 04/11/2024

      We are unable to locate an account with the name and
      address provided. Please verify bank name on the back of the card is Pathward.
      If so, provide 16-digit card #, on the card. Or the account/routing number 

      Customer Answer

      Date: 04/11/2024



      Complaint: ********



      I am rejecting this response because:

      I am providing the 16 digit card number and that is **** **** **** ****

      Sincerely,



      ******* ********

      Business Response

      Date: 04/15/2024

      Hello ********

      The card information you provided is not for a Pathward sponsored program.  BIN 451431, which is the 1st 6 digits of your card, is a program sponsored by *******.  Please forward your complaint to ******* for resolution.

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:04/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 2, 2024 I received a debit card from Pathward N.A. I have never opened an account with this financial institution. I contacted the business to have Pathward to remove me from the bank account. The customer service I received was subpar. I clearly stated that I have never opened an account with them. This clearly is identity theft but Pathward refused to understand this situation.

      Business Response

      Date: 04/10/2024

      We are unable to locate an account with the name and
      address provided. Please verify bank name on the back of the card is Pathward.
      If so, provide 16-digit card #, on the card. Or the account/routing number 

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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