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Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pathward Venture Capital, LLC has 13 locations, listed below.

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    Customer Complaints Summary

    • 747 total complaints in the last 3 years.
    • 197 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called ****** to file a dispute on a transaction for 200 for food lion. I am yet to get provisional credit or resolution to my dispute and I needed my money please help

      Business Response

      Date: 04/16/2024

      Resolution is attached 

      Business Response

      Date: 04/16/2024

      Updated resolution 

    • Initial Complaint

      Date:04/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Serve is keeping my balance on a frozen debit card during a dispute that I was told could take 30 to 90 days. I called Serve a hour after purchasing the debit card and told them to freeze my card because I was scammed $40 dollars They assured me it was frozen and couldn't be used by me or anyone else. The next day when I called Serve back I found out the agent neglected to freeze the card and another $200 and some dollars was missing. I was willing to except losing the $40 that was scammed from me, but the rest is on Serve for not freezing my card like I was assured it was the previous day . I was told by Serve that the transactions were made by ***** **** so I started a dispute. The dispute was really with Serve and expected them to contact ***** **** to try to recover or stop payments to ***** **** only to find out they didn't after I contacted ***** **** the next day, luckily I was able to retrieve about $120. Impossible to contact any one in Corporate and there are numerous numbers, all different ones leading to the same Asian agents. Because of Serve not freezing my card like I asked, I'm out about $100 and the balance of $160 on my card is being withheld from me. No one who matters or speaks good English is available to resolve important issues, its all directed overseas. When an agent who created the problem are the same ones trying to help, makes me more furious. I think they purposely make it difficult to resolve customer issues hoping people just give up!

      Business Response

      Date: 03/12/2024

      The Card Account noted in this complaint is a **** issued by Pathward, N.A. It is a product managed and serviced by Pathward, N.A. Please forward this complaint to Pathward, N.A. for research and response.

      Business Response

      Date: 04/25/2024

      Hello,

      Apologies, but InComm has requested more time to resolve this complaint.  We will provide a resolution by 5/5/24 at the latest.

      Thank you,

      Pathward Customer Service

      Customer Answer

      Date: 05/01/2024

       

      ********** ********



      I am rejecting this response because:

      This is what was sent to Incomm twice.

      *** ********

      **********

      **** ****

      Business Response

      Date: 05/17/2024

      ***** *****

      A******* ** *** ******* ********** ** **** ********. InComm has accepted your documentation and started the dispute process. They've provided a timeframe for final resolution.

      Thank you,

      Pathward Customer Service

      Customer Answer

      Date: 05/23/2024

       

      ********** ********



      I am rejecting this response because:  This is their response every time and they had plenty of that.  I I said I was satisfied which they are hoping, they know the BBB will close the case!  Serve  is who the BBB needs to attack because it's being hidden behind Pathward and InComm.  People should not do business with a  company with no customer support what so ever.  Crooks are what they are, Serve is hidden behind Pathward and InComm and I don't what others being ripped off by Servre who has virtually no accountability.



      **********

      **** ****

      Business Response

      Date: 05/27/2024

      The consumer is no longer requesting a resolution from Pathward or ******.  Please close this case.

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased a gift card for $500. I should not have to have a declined transaction upon purchasing. I should not have to have a representative tell me that something is wrong with the card that I purchased. I should not have to wait 30 days or their website saying their's a system error.

      Customer Answer

      Date: 04/04/2024

      The complaint is now resolved and does not need to be sent to the business. Please close it.

    • Initial Complaint

      Date:04/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $100 ******* **** card and the card has been declined multiple times. The company will not address or refund me my money. Now when I call to address this, they tell me they are having IT difficulties. I want my money refunded. Thank you.

      Business Response

      Date: 04/24/2024

      Hello,

      Apologies for the delay, but ****** has requested more time to resolve this complaint. A resolution will be provided by 5/4/2024 at the latest.

      Thank you,

      Pathward Customer Service

      Business Response

      Date: 04/25/2024

      The resolution is attached. A physical copy was not mailed due to no address provided.

      Customer Answer

      Date: 04/25/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as refund check is sent. I was already told by customer representative they would send a refund and it was never sent.



      Sincerely,



      ***** *****

    • Initial Complaint

      Date:04/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Emerald card with meta bank is holding my tax refund. I have been contacting them and it was told to me they was going to send me my money but have not yet. I want my tax refund

      Business Response

      Date: 04/10/2024

      resolution is attached 

      Re: BBB Complaint
      Case # ********


      Dear ******* ********

      Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from HRB is attached herein.

      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment.


      Sincerely,

      Pathward Customer Service

      Pathward, N.A.

    • Initial Complaint

      Date:04/01/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 29, 2024, I received a debit card in the mail from ******* to use at *********. The document that came with the debit card has ******* Bank at the top, but has ******** at the bottom. The document has an account number and routing number. I did not apply apply for a debit card at ******* Bank or ********. I never heard of either of these banks. My identity was stolen from a breach at ********* General Hospital and at ******** Ever since then, my identity has been used by someone to open debit cards in my name. I put a freeze on my account at all three credit bureaus, and someone is still managing to open an account in my name. Prior to March 29th, I received a debit card on March 25th from ******* to use at Target. The debit card has *******, the mail came from Scarlet, and it has Pathward for the bank at the bottom of the document with an account number and routing number. I called about the ******* debit card on March 25th. The customer service representative was giving me a hard time about closing this account because I could not verify the email address that they have on file. I screamed about it, and the representative ended up closing the account. When I called ******* about the ******** card, the representative (Sway?) refuse to close my account and refused to transfer me to the Fraud Department because I couldn't verify what email address they have on file under my name. How am I supposed to verify the email address that was used to open the account when I am not the one who applied for the debit cards. I am demanding that they take my name out of the system and close this account that I DID NOT OPEN. There is a connection with ******* Bank, ********, and Pathward Bank. If this is how they do business, the banks need to be sued and closed. They are allowing fraud to take place by being insensitive towards the victims of identity theft. I want this bank to close this account. If they don't, I will have no choice but to get a lawyer.

      Business Response

      Date: 04/22/2024

      resolution is attached 

      Customer Answer

      Date: 04/27/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ************

    • Initial Complaint

      Date:04/01/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/31/2024, MetaBank (pathway) provided the rebate gift card for a product I had purchased with an expiration date of 3/2024. At 7:30 pm I confirmed the card as active and had a balance. 10:44 pm my husband and I contacted MetaBank customer service as directed by the merchant. MetaBank confirmed my card as active and with a balance, informed me that I can make purchases up until 12:00 am, and if there is an issue try to process with other merchants. We tried to used the card provided by MetaBank at ******* ******** ******* ********* both online and in person. When contacting customer support due to not being able to use the card (at 11:28 pm), we were informed the issue is because the card expired on 3/30/2024 at 12:00 am (therefore accepted purchases would have to be made on 3/29). The contract indicates that the balance is accessible through the date printed on the card, confirmed by the previous MetaBank representative. We were placed on hold to issue a new card and was informed that because the card had expired on 3/31 they were unable to issue a new card (time on hold lead to this happening at approximately 12:06 am). When inquiring about failed uses at different merchant sites, we were informed that one of the issues was because of an incorrect zip code. We were told that we could use the zip code connected to our address, we did, and then we were informed that “sometimes” the zip code does not work. We were unable to get a clear answer about when the card actually expired and how to access the funds despite active status and balance of the card. We asked to file a complaint with MetaBank, was placed on hold for about 10 minutes, and then was told that we would have to contact the party who partnered with MetaBank for the rebate card - we were unable to file a complaint directly through MetaBank. Card #* **************** **** ******* ******** **** *****

      Business Response

      Date: 04/22/2024

      resolution is attached 

      Business Response

      Date: 05/15/2024

      Hello ****** ***************** 

      Thank you for responding and letting us know you have not received your replacement card. InComm is investigating the reason you did not receive the card. In the meantime, they are expediting one out of office
      today to the corrected address you provided in your email. Please allow 3-5 business days to receive it. Feel free to call Pathward at ***-******** or email InComm directly a* ************************ if there are any further questions.

      Thank you,

      Pathward Customer Service

      Customer Answer

      Date: 05/15/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ****************

    • Initial Complaint

      Date:03/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've received 2 virtualcards 16.25/9.25 backed by this company through ****** *********** but the cards can't be used.anywhwre and the customer service is a joke, try different retailer ..don't work, you are a scam,
      You make the cards unusable and think people will.just forget so you can charge inactive fees and keep the money.

      Business Response

      Date: 04/01/2024

      We are unable to locate an account with the name and
      address provided. Please verify bank name on the back of the card is Pathward.
      If so, provide 16-digit card #, on the card. Or the account/routing number 

    • Initial Complaint

      Date:03/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/29/22 my nephew in Austin tx graduated and I bought him a gift card of 100.00 soon after receiving it he went to purchase something and there was nothing on the card. I have reported to ************ and have not received anything back. I have copies of card and receipts and have not been compensated.

      Business Response

      Date: 04/19/2024

      Resolution is attached.

    • Initial Complaint

      Date:03/29/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a $10 Visa debit card through a rebate program and when I tried to activate the card online I got a message saying it's expired even though the expiration date was 05/24. I called the service number at *** *** **** on 3/7 and they told me that the card was blocked for some reason. They would "escalate the issue to another team" and I should get an answer in 3-5 business days. So I called again on 3/14, 3/21 and 3/27. Every single time I got the same "no update yet, call again in 3-5 business days". The customer service people are obviously overseas and told me they could only relay the problem to the bank (Pathward N.A.) who issued the card. If the bank doesn't get back to them, there's nothing they can do. I should just keep calling back to check. I'd like to them to either unblock the card or give a replacement that works without me calling every week.

      Business Response

      Date: 03/29/2024

      Hello,

      We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or ********. If so, provide the 16-digit card number so we can research and resolve your complaint. For direct assistance and a quicker resolution, call *************

      Thank you,

      Pathward Customer Service

      Customer Answer

      Date: 04/03/2024



      ********** ********



      I am rejecting this response because:

      I called the offered number 8*********** on 3/29/24. The agent attempted to connect me to somebody but was not able to. So she took my information and "escalated" the issue and said somebody would contact me in 2-3 business days. If nobody contacted me in that time frame, I should call Pathward again and mention my name and the date I called (3/29) to get an update. Since I didn't get a call, I reached to Pathward again today (4/3). This time the agent asked the first 6 digits of my reward card and transferred me to a number. I got a recording say the number is no longer active and got disconnected. I called back again, a different agent said based on the first 6 digits of the card, I should call ************* and choose 4 to talk to their customer service. I mentioned that nowhere on my card or mailed material said this card was related to ******** but he insisted that Pathward is only managing the card for them. Anyway, I asked him to "escalate" the issue again and he took the card number and my phone number and said normally the issue should be resolved in 48 hours. I called ******andango and pressed 4 to talk to a ******** agent just in case. Sure enough, the agent said they only handle ******** gift card, movie tickets and refunds, which has nothing to do with a bank card. 

      So I'm back to square one. Instead of the 866 number offshore agents, I'm talking to the 833 number American agents. They are still only able to "escalate" the issue to a number that's no longer active. Since my card is issued by Pathward, I think they should take care of the issue with their collaborators and stop pushing me around.



      **********

      ** ****

      Business Response

      Date: 04/30/2024

      H**** ** *****

      Thank you for following up. We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. On 4.18.24, F******o advised us that the cards were active and available for use. A Pathward representative spoke to you that same day and confirmed the cards were available for use.  Our records show you were able to use both cards and deplete the balances. Should you have any further question or issues, please call the number on the back of the cards or contact Pathward directly at *************

      ***** ****

      Pathward Customer Service

      Customer Answer

      Date: 05/01/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,


      ** ****

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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