Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Pathward Venture Capital, LLC

  5501 S Broadband Ln Sioux Falls, SD 57108-2253

• 

  EPS Financial, a division of MetaBank®

  PO Box 1484 Easton, PA 18044-1484

• 

  MetaBank

  1413 Lake Ave Storm Lake, IA 50588-1909

• 

  MetaBank

  3455 Ingersoll Ave Des Moines, IA 50312-3915

• 

  MetaBank

  P O Box 24462 Louisville, KY 40224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,
  
  I have recently opened a ****** Reloadable *** Card and made my first cash deposit in store of $60 this evening 12/16/23 at 6:57pm at the Kannapolis, NC store. I used the mobile app barcode to add the money and the funds are supposed to post instantly.
  
  I have reached out to card services and they have no record of the transaction and have instructed me to contact ****** corporate.
  
  I have attached the receipt of the cash deposit for the reload as well as screen shots of my *** Card account showing no funds or transactions.
  
  I need a resolution for this as it is not acceptable to have a cash deposit go missing when this is supposed to be an instant process.
  
  I look forward to a prompt response,
  ********* *******

  Business Response

  Date: 01/03/2024

  Resolution attached.

  January 3, 2024

  ********* *******

  *** * **** ** *** ***
  *********** ** *****

  Re: BBB Complaint

  Case #********

  Dear ********* ********

  Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
  out to Pathward to clarify the action on your account. The response from ****** ********* *********
  *** is attached herein.

  Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
  contact information on the attachment.

  
  Sincerely,
  Pathward Customer Service
  Pathward, N.A.

  **** * ********* ****
  ***** ****** ** *****
  ** ************
  ** ************

   

  December 26, 2023
  ********* *******
  *** * **** *** *** ***
  *********** ** *****
  Re: BBB Complaint No. ********
  Dear Mr. ********
  Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with your ******
  ******* ***.
  We were notified on December 16, 2023, of your concerns regarding a debit reload in the amount of $60.00 made
  to your card. As standard procedure a dispute case was opened to investigate this matter and documentation was
  requested. We used the documents provided with this complaint to aid in our investigation and the dispute has
  been found in your favor. A credit in the amount of $60.00 has been added to your account as of December 19,
  2023.
  We place a great deal of importance on customer satisfaction and want to be sure that our customers have a
  positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Please
  contact us if you have any questions, or if we may be of further assistance in any way.
  

  Sincerely,

  Complaints Research Team
  ****** ********
  **** ****** *** ***
  ******** ******* *****
  ************************

  Customer Answer

  Date: 01/03/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* *******

• Initial Complaint

  Date:12/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a MetaBank Ready Card (Mastercard), a prepaid card, at Kings Island Amusement Park in Mason, Ohio on 5/13/22. I loaded $450 on the card. The card has an expiration date of October of 2024.
  
  The card # is 4510 0208 2011 2368.
  
  I tried to use the card this Fall as I still had $226.03 on the card. But when I attempted to make a purchase, I learned that the card had $0 left on it. After doing some research, I learned that there were 2 transactions--$215 and $11.05--totaling $226.03 that were made fraudulently on 7/30/23. The transactions were made at DTLR in Columbus, Ohio.
  
  I have never been to DTLR---so these are fraudulent transactions. I believe my card was duplicated/skimmed at one of the few places I used it...maybe ****** **** ** ***** ******* *n Canal Winchester, Ohio. I had the District Manager at Burger King review the footage of my transaction and she did not see anything that was a red flag to her.
  
  The point is that the card has never been out of my possession except for a couple fast-food transactions.
  
  I have reached out to ReadyCard for help from their fraud research team. I did file a claim but it was pretty pointless as they came back and basically told me, "the charges aren't fraudulent since I have the card in hand". I don't feel like they looked into the transactions at all. They have not called DTLR. They did not ask for security footage that shows the 2 fraudulent transactions. All they did was tell me something I already know. One of the lead workers at DTLR told me that my card was likely duplicated/skimmed during one of my fast-food drive-thru purchases.
  
  I am filing this complaint because no one from MetaBank....aka "ReadyCard" will speak to me about this issue. I have asked many times to get a call from a supervisor to no avail. I am extremely frustrated. Please hold them accountable!
  
  I have filed a police report with the ******** *****e here in Ohio, but that process is still in the initial stages.

  Business Response

  Date: 12/19/2023

  resolution is attached 

  In reviewing the card ending in **** and your complaint, we wanted to let you know that we have investigated the disputes in question and saw no evidence of fraud based on the activity on the account.

  Since the card was in your possession and was manually swiped at the retailer DTLR it would not indicate skimming took place. We do stand with the decision based upon the investigation procedures.

  Customer Answer

  Date: 12/20/2023

   
  
  ********** ********
  
  
  
  I am rejecting this response because: I did not use this card at this retailer.  I have never been to this retailer.  A crime was committed with my ReadyCard and I would ask that ReadyCard more thoroughly investigate the 2 disputed purchases.  All I have received are vague responses with no additional data....and the fact that I ave been given no options to speak to a live representative in the dispute department is totally unacceptable.  PLEASE do thorough research on the 2 transactions....what did they buy?  Are we certain that they had the ReadyCard in hand?  Can you get surveillance footage of the individual(s) that made the purchases?  More work needs to be done on this case other than these general, vague answers.  A crime has been committed with this card!  I don't know how they pulled it off, but I know that there is a lot more that ReadyCard and the vendor can do to try and figure this out.  

  * ** ********* ** ******* **** ******* **** * ********** ** *** ******* ***********  ** **** * ** ***** *********  *** ** **** * ** ***** *********

  Thank you!

  **** ******

   

  
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 12/21/2023

  Resolution is attached Again, I apologize for the lack of communication concerning your dispute results.
  As we discussed over the phone, the dispute was initially closed because the card was physically swiped
  (mag stripe read) on the point-of-sale system at the retail store DTLR and not manually entered as is the
  case with fraud or skimming. After review, the dispute remains denied.
  We also discussed continuing your pursuit with the local police, with whom you have already been in
  contact, as they will have more investigative options than we currently do. We will cooperate with
  authorities if they reach out.

• Initial Complaint

  Date:12/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visa Reward Card, issued by Metabank expired on 10/23 and the entire funds of $150.00 were not used. On 11/1/2023 a transaction of -$150.00 was entered on the card due to the card's expiration date. I had no idea there was an expiration date so early on the card. Assumed that under Federal Law, gift card funds would be good at least 5 years so didn't even look for an expiration date when I received the card in September 2022. Was waiting to use the card for 2023 Xmas shopping and when I attempted to use it on 11/3/2023 it was declined. I'm seeking a replacement card in the amount of $150.00 - I'm willing to pay for a replacement card in the amount of $5.95 if need be. My employer purchased this card and both the employer and myself are out the $150.00. It's available, so please reissue a new reward card in the amount of $150.00. You can contact me for the Visa card number, expiration date, and security code. Where do these unused funds go - someone gets them?
  
  Response from Visa: We value your business and regret that we cannot directly help you with this situation. Visa does not set up, service, or have access to cardholder accounts. This is done through our client financial institutions (the banks). Each financial institution has its own criteria for issuing Visa branded gift cards, disputes, authorizing, or declining transactions, how it manages statements, etc.

  Business Response

  Date: 12/14/2023

  We are unable to locate an account with the name and
  address provided. Please verify bank name on the back of the card is Pathward.
  If so, provide 16-digit card #, on the card. Or the account/routing number 

  Business Response

  Date: 12/27/2023

  Resolution is attached 

  Re: Better Business Bureau Complaint # ******** * ******* ******** To Whom it May Concern:
  Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue
  with *** ********** Visa Rewards Card.
  This card product is a reward product sold to businesses to give as loyalty or promotional cards
  and the card recipient does not pay a charge for this. *** ******** received this card at no cost
  to her with a balance of $150.00. Please know that it is clearly relayed on the card and in the
  accompanying Card Holder Agreement that the funds will expire on the date indicated on the
  card.
  We place a great deal of importance on customer satisfaction and want to be sure that our
  customers have a positive experience with our product. As a one-time courtesy and gesture of
  our goodwill we are issuing *** ******** a Vanilla Gift card in the amount of $150.00. We hope
  she finds this to be an acceptable resolution.
  Please contact us if you have any questions, or if we may be of further assistance in any way. 

  Sincerely,

  
  Complaints Research Team

  
  InComm Financial Services, Inc.

  Customer Answer

  Date: 01/08/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I have not received the new $150.00 reward card nor have I received a response from *** ****** in which I asked for the date in which the above mentioned card was mailed to me. I did receive letters in the mail that mention the reward card but no reward card was enclosed and as of 1/8 I have not received the card. 
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:12/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the first **** gift card for $100 plus the $6 fee to have the privilege of purchasing this **** gift card at target on August 12.
  The magnetic strip on the back had glue on it that would not come off. I tried to use it online but it kept telling me my card didn't register to an address. I called the number on the back of the card on September 8 and filed a claim and sent all the required back up that they asked for. Today is now December 12th and I still don't have a replacement gift card. I have called multiple times and every time I am told something different. I purchased a second $100 **** gift card at a different target on October 14. | tried using it at two different places and it doesn't even beep the machine like it's being read. I took it back to target to talk to them about it and of course they say they can't take it back and gave me different numbers to call, but those did not even help and I have not called the number on the back
  of the card because I haven't even gotten resolution on the first card I have a problem with let alone calling and putting a claim on this card. I need replacement cards that WORK or my money back. I have filed a BBB claim once (claim #********). It was sent to the wrong company and closed by the BBB and they requested I file another claim. This is my second claim. Please forward to Pathward Venture Capital LLC in South Dakota as instructed by the BBB. Thank you

  Business Response

  Date: 12/19/2023

  Resolution is attached 

  Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching 
  out to Pathward to clarify the action on your account. The response from ****** ********* ********, 
  *** is attached herein.
  

  Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the 
  contact information on the attachment.

  **** ******
  ***** ******** ***** **
  ********* ** *****

  
  Re: Better Business Bureau Complaint # ******** - **** ******

  
  Dear **** ******:

  
  Receipt of the above styled inquiry is hereby acknowledged. We investigated the issue with your *******
  **** Gift Cards.

  
  Unfortunately, you were a victim of a form of fraud known as package tampering. This means that your
  cards were fraudulently compromised prior to activation. As standard practice, we requested
  documentation to further our review. We have reviewed the documentation provided and for card
  ending in **** the case has been finalized in your favor. A replacement card in the amount of $100.00
  was issued to you via ****. Additionally, a replacement card is being issued to you for your card ending
  in ****.

  
  Please know we are currently reviewing the handling of your case and we will take appropriate action
  where necessary for any missed opportunities found. We are providing this feedback to the leadership
  team and appreciate you bringing this to our attention.

  
  We place a great deal of importance on customer satisfaction and want to be sure that our customers
  have a positive experience with our product. We sincerely apologize for any inconvenience this matter
  has caused. Please contact us if you have any questions, or if we may be of further assistance in any
  way.

  
  Sincerely,

  
  Complaints Research Team
  InComm Financial Services, Inc.
  Post Office Box 826
  Fortson, Georgia 31808
  [email protected]

   

  Business Response

  Date: 01/09/2024

  Hello ****,

  Thank you for following up on this. Based on ******** records, the card ending **** was successfully replaced with card ending **** on December 26, 2023 via FedEx tracking no. ************ and the funds were depleted on January 5, 2023.  Please let us know if you have any questions.

  Thank you,

  Pathward Customer Service

  Customer Answer

  Date: 01/13/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:12/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account balance of $139.36. The account was frozen without any e-mail, phone call, or text message informing me of the change but they insist there was fraudulent activity. Customer support suggested I contact my job that I have gotten the card from. That job was been closed for several years.

  Business Response

  Date: 12/14/2023

  Resolution is attached 

  5501 S. Broadband Lane / Sioux Falls, SD 57108
  www.Pathward.com
  Member FDIC

  December 14, 2023
  ****** ******
  *** ***** *** ******
  ********* ** *****
  Re: OCC Complaint BBB Complaint
  Case #********* Case# ********
  Dear ****** ******
  Pathward received your complaint from the Office of the Comptroller of the Currency (OCC) Better
  Business Bureau (BBB). Thank you for reaching out to Pathward to clarify the action on your account.
  The response from ***** ******* ********** *** is attached herein.
  Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
  contact information on the attachment.
  Sincerely,
  Pathward Customer Service
  Pathward, N.A.
  5501 S Broadband Lane
  Sioux Falls, SD 57108
  O: 833-350-0506
  F: 605-977-0202

  December 14, 2023
  ****** ******
  *** ** *** ******
  ********* ** *****
  RE: OCC and BBB Complaints
  Dear *** ******,
  Thank you for bringing your concerns surrounding your ***** ******* account to our attention.
  ***** ******* reinvestigated your claim. Please note that your account had been flagged as having been
  compromised and your employer had been asked to open a new account for you. We since learned however that
  your employer had gone out of business. As a result, ***** ******* issued a check which was mailed on
  December 7, 2023, for the remaining balance in the account, $139.36.
  While we trust that we have addressed your concerns. However, if you have additional information to provide,
  please do not hesitate to contact ***** ******* Customer Service directly at * ***** ********.
  Thank you,
  ******

• Initial Complaint

  Date:12/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 $200 gift cards total paid $600 and only 1 has money on it. They still owe me $400. I called ****** and they sent me back to this company. Cards show not active but I have my receipt from ******. They made me wait 30 days from Oct 6, 2023 and finally I did and then they told me that they would send me new cards. New cards still haven’t arrived and now I have to wait again. It’s been 2 months now and no refund and no cards. Very frustrating!!

  Business Response

  Date: 12/14/2023

  Resolution is attached 

  5501 S. Broadband Lane / Sioux Falls, SD 57108
  www.Pathward.com
  Member FDIC

  
  December 14, 2023

  
  ****** ******
  **** ***** **
  ******** ** *****

  
  Re: BBB Complaint
  Case #********

  
  Dear ****** ******

  
  Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
  out to Pathward to clarify the action on your account. The response from ****** ********* ********,
  *** is attached herein.

  
  Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
  contact information on the attachment.

  
  Sincerely,

  Pathward Customer Service

  
  Pathward, N.A.
  5501 S Broadband Lane
  Sioux Falls, SD 57108
  O: 833-350-0506
  F: 605-977-0202

   

  December 14, 2023

  
  Ms. ****** ******
  **** ***** **
  ******** ** *****

  
  Re: Better Business Bureau Case # ******** - ****** ******

  
  Ms. ******:

  
  Receipt of the above styled complaint is hereby acknowledged. We have investigated the issue
  with your Target Visa Gift Cards.

  
  When a card is purchased, the point of sale triggers the activation of the card. We were unable
  to locate any attempts made to activate the cards in question. Unfortunately, we are unable to
  find any evidence these cards were ever given any value. As standard procedure,
  documentation was requested to investigate this matter when we were initially contacted. We
  received your documents and a refund check in the amount of $400.00 has been expedited to
  you via ***** tracking number ************. Our records indicate that it was delivered on
  December 13, 2023. The timeframe it took to resolve this matter is not our standard and we are
  truly sorry for any delay.

  
  We place a great deal of importance on customer satisfaction and want to be sure that our
  customers have a positive experience with our product. We sincerely apologize for any
  inconvenience this matter has caused. Please contact us if you have any questions, or if we may
  be of further assistance in any way.

  
  Sincerely,

  
  Complaints Research Team
  ****** ********* ********* ****
  **** ****** *** ***
  ******** ******* *****
  ************************

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our social security checks are deposited into our account with pathward financial. Pathward financial allowed someone to make three $810 transactions and one $354.38 transaction plus the transaction fees for the four transactions. I tried to call for well over an hour. Each call the representative would take information and then hang up on me. The last representative stated he would send paperwork for us to sign for fraudulent charges and we never received the email with the paperwork. The social security is our monthly income so now we aren't able to pay bills. I want a refund of the money stolen from my account.

  Business Response

  Date: 12/12/2023

  Resolution is attached 

  Customer Answer

  Date: 12/12/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a VISA debit card issued by ********. The card number ends in **** with an expiration of ****** It had approximately $150 on it, but when I try to use it, there is no balance. I called the phone number on the back of the card (************) and was told that there was no balance and the account was closed. Again, there was $149.02 on the card and I have NOT used the card since that was the balance.
  
  Kindly replace the funds on the card.

  Business Response

  Date: 12/04/2023

  We are unable to locate an account
  with the name and address provided. Please verify bank name on the back of the
  card is Pathward. If so, provide 16-digit card #, on the card. Or the
  account/routing number 

  Business Response

  Date: 12/18/2023

  Resolution is attached 

  Customer Answer

  Date: 12/18/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because Bright Health refuses to refund the money to me.  The funds were placed in a prepaid card with my name on it and an expiration date in the future.  I did NOT authorize any funds being taken from my account.  

  Under what authority does anyone other than myself have the right to remove funds that belong to me?

  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:11/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a card on nov 8,2023 . I waited 48 hrs for a tracking number to be created and then called back to *********** **** ******** and spoke with an agent that couldn’t help me. I then called back nov 10,2023 they said my tracking number was still waiting on a request response. I called back as well following money on nov 13,2023 they told me the card was already sent standard shipping which take 7-10 business. I told them I requested and paid for expedite shipping which would be 3-5 business. Every time I called they told me incorrect information & told me my card is on the way. I re ordered my card yesterday after my card was promised to be by a supervisor that it will arrive Monday. I called first thing this morning and spoke with an agent and someone gave me a fake tracking * ************** ****************** . I called back the second time today and tried to ask for a tracking number the card holder service then told me I don’t have a tracking number and my card will come in 7-10 business again. It’s been 20 days and I don’t have a tracking number, the card services is refusing to help me take money off my card or by sending my card the correct way with a tracking. I’m fearful someone might stole the card already .i spoke with a manager named ********* *******

  Business Response

  Date: 12/04/2023

  Resolution attached.

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding a gift card issued by MetaBank and purchased at CVS on 11/2/2023. The $200 gift card was rendered unusable on 11/10/2023, displaying a balance of $0 due to a one-time debit charge at Target for $200 on 11/7/2023. At the time of the incident, I had not initiated any transaction nor opened the card. After contacting customer service, I was informed that resolution would be delayed until the matter is investigated by the fraud department, a process that may take up to 90 days. Throughout the call, I was put on hold and no contact information was documented for follow-up. I seek immediate assistance in resolving this matter and expect a prompt replacement of the lost funds.
  
  MetaBank *************** ************ **** * ******************* **** *****

  Business Response

  Date: 12/07/2023

  Resolution attached.