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Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 746 total complaints in the last 3 years.
    • 197 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive an unauthorized charge amount. I pressed no that I did not authorize this. I spoke with customer service and Faith told me that my balance was $3 when I have over 2800$.

      This person disputed with me that I pressed YES I authorized it when I pressed no. She refused to dispute this charges which tells me ******** too my money. I am unable to feed my family or drive anywhere because of this.

      I am contacting the Better Business Bureau to report ******** and their unorthodox business practices if this is not disputed on my account and my money replaced now!!!!

      I have the screenshot below with my proof.

      Business Response

      Date: 12/06/2023

      Resolution attached.

      Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response ******** CORPORATION is
      attached herein.
      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment. 

      Customer Answer

      Date: 12/06/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 20892839, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *****

    • Initial Complaint

      Date:11/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pre-paid debit card ran from serve.com added 70.00 to it, registered the card and set up the account as instructed by the website. The account was denied so I called the customer service number to find out why and ask for a refund. I was told i couldn't use the card for any online purchases only in store. I told the person since the account was denied and i couldn't use it for the online that i needed it for to refund my money. I was told no refunds asked for supervisor was told the card was active and usable for both online and in store i was also told the reloadable card since the account was denied is now a non-reloadable card no refunds, card is active for on line and in store. Card was purchased for uhaul who's system denied the card saying the valid date was not right. Went into uhaul the next day and in store was denied. Went to bimart the following day to spend the money only to find out they kept $9.95 for a monthly fee since the card was reloadable and a 0.01% cash back card anyway even know I was / am unable to use it and will not refund the 9.95 or make the card usable as it's stated. Lastly the supervisor acted like she was transferring me to her supervisor and has kept me on hold for over an hour and takes it off hold periodically to see if I'm still hear and she won't say anything to me just puts it back on hold.

      Business Response

      Date: 11/30/2023

      Resolution is attached 

    • Initial Complaint

      Date:10/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 24th they had they took stole $50 out of my account and sent it to a bank because a person that I sold some stuff to follow the dispute don't know why but she bought $500 worth of stuff from me sent me $500 I sent her the product then all the sudden a dispute for $50 but against me and this bank followed against me and my bank took the money out of my account and gave it to this bank without me knowing and said the customer didn't get the stuff that I sold them well why not follow dispute with other 450 why just 50 but they took the 50 without me knowing and it ricochet in the backfire and it cost me to go in the hole like another $200 and I spent much emailing and just they're ignoring me I just need my money back that they stole from me it's just weird that I can't go back on December of last year on my statement they erased all my information on my transactions isn't that weird I'll send a picture

      Business Response

      Date: 10/24/2023

      We are unable to locate an account
      with the name and address provided. Please verify bank name on the back of the
      card is Pathward. If so, provide 16-digit card #, on the card. Or the
      account/routing number 

      Business Response

      Date: 11/07/2023

      Resolution is attached 

      November 7, 2023
      ******* **********
      *** ** **** ** *** *
      ******** ***** ** *****
      Re: BBB Complaint
      Case #********
      Dear ******* **********
      Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response CARD.com is attached herein.
      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment.
      Sincerely,
      Pathward Customer Service
      Pathward, N.A.
      5501 S Broadband Lane
      Sioux Falls, SD 57108
      O: 833-350-0506
      F: 605-977-0202

      We received a complaint filed with the Better Business Bureau on October 25, 2023, submitted by Mr.
      **********. Mr. ********** has a CARD Premium Bank Account issued by Pathward, N.A. In his
      complaint, Mr. ********** indicated that $50.00 had been stolen from his account and that he was also
      unable to view his transaction history via his bank statements from last year. We have reviewed Mr.
      ************ account history during the time in question.
      Our key findings are summarized below.
      Mr. ********** filed a dispute claim on December 26, 2022, for transactions totaling $62.28, which
      included the $50.00 transaction mentioned on the complaint. A provisional credit if eligible was due on
      January 10, 2023. The claim was denied on January 9, 2023, as no error was found, and a letter was
      mailed the same day. Upon receipt of the complaint, we reviewed the claim and are standing behind the
      denial decision. A letter containing the details of the denial was mailed on October 30, 2023.
      Mr. ********** can access his bank statements via the mobile app and website. If Mr. **********
      requires assistance with accessing his statements, he can contact us directly.
      We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated
      Mr. ************ complaint. Should you or Mr. ********** require any additional information feel free to
      contact us at 844-227-3602.
      Sincerely,
      ****** ******
      Director of Compliance
      CARD.com
      **********************
      ***** ********

      Customer Answer

      Date: 11/10/2023

      Why aren't they acknowledging the reason why I filed the dispute against them. They not one time mention the money that they took out of my account without my approval.  Just because another bank filed a dispute against me for one of their customers. Which her and I did some business where she bought $500 dollars worth of beanie babies. And she received them. So why only file for a $50 dollar, she sent me $500. Makes no sense. It's illegal what they did.

    • Initial Complaint

      Date:10/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought what I thought was a gift card at ******** Turn out it was a piece of cardboard and directions on how to get gift card. I WAS NOT THRILLED ABOUT IT BUT PUT IN THE INFORMATION GIVEN.AT THE END IT SAID DOES NOT EXSIST.I tried to call the company number that was on it and they did not answer
      They did call back and said they are not responsible for gift cards. I LOOKON LINE AND OTHERS HAVE HAD THIS PROBLEM. WOULD LIKE MY MONEY BACK.

      Business Response

      Date: 10/23/2023

      Hello *********

      Thank you for reaching out with your issue.  Unfortunately, we are unable to locate an unregistered account without the account information.  If you have a full 16-digit card number, please provide it.  If what you purchased doesn't have a card number, please provide an image of the front and back of what you purchased.  You may also call 833-350-0506.  This number goes directly to a Pathwad representative with no recording.  This will result in a quicker resolution.

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:10/17/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Debit card that I cannot use because it keeps getting declined. This has been the problem historically ever since I received this card whether I try to use it physically at a store or online. I want a $50 check or a replacement card that I can actually use! The last four digits of the card and the expiration date can be found in the attached jpg.

      Business Response

      Date: 10/17/2023

      Hi ******

      We've confirmed that the account is open, active, and the full $50 balance is available.  Unfortunately, it was an unregistered gift card, so using your card online where you need to type in your name and address would not work until you went online to register the card and update the information to your personal information (name, address).  This would be done at ************************. We've taken the liberty of doing that with the name, address, and phone number that you put on this complaint.  You should be able to go online to make a purchase now.  If that doesn't work, please use the physical card by swiping it at a retail location.  This doesn't require it to be registered or match the information you're using for online purchases.  If you have any questions or issues using the card, simply call ************ for assistance.

      Thank you,

      Pathward Customer Service

      Customer Answer

      Date: 10/17/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ********

    • Initial Complaint

      Date:10/11/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 5th I bought a ******* Gift Card. I activated it and tried it and it didn’t work. I called them and they said that someone else claimed the card as theirs and that I would receive a packet via email to fill out to prove that the card is mine. I have not received the package and they keep telling me each time I call that they were sending a new package via email. As if this complaint I have yet to receive the package. I feel as if I am getting the runaround from these people and I want my money back. I have the card and receipts to prove that the card is mine.

      Business Response

      Date: 10/20/2023

      Resolution is attached

    • Initial Complaint

      Date:10/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was issued a number of gift cards by my employer, **** ****** ***, over the course of a couple years as Christmas gifts or spot bonus's. When I recently tried to use the cards they were all declined. I called the number on the back of the cards and was informed that except for $48 which I apparently spent off one of the $100 gift cards, the balance on ALL of these gift cards was zero due to their monthly "inactivity fee". No where on the cards does it say there is a monthly inactivity fee and since each of these cards has a "Good thru" date on them ranging from 11/25 to 02/27 I naturally assumed that the cards were valid for use until those dates. I never expected the issuing company *********) to take the entire value on the card in the form of fees for providing zero service and without providing any notification on the card itself. Furthermore, I paid taxes on these cards when they were issued to me as they were reported on my W2's as income by my employer (since they are an accounting firm). This is a shady way to do business. My employer even paid the company an activation fee so they've already made money on the product (a plastic card) and provided zero service.

      Business Response

      Date: 10/13/2023

      resolution is attached 

    • Initial Complaint

      Date:10/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 11 I reached out to the Vanilla Card, issued by Metabank, customer line at 1-833-322-6760 due to unauthorized charges incurred at the beginning of the year that are fraudulent in nature. I emailed *********************** on July 13, per the customer care's indication on July 11th under the filed complain number 61002324. In the July 13 th email (attached) indicated the fraudulent charges for which I was claiming a dispute that are as follows:
      4/29/2023 PAYPAL ************* ***** *** 8.96
      3/8/2023 P************** ******* USD 2.30
      3/8/2023 *** *************** *** USD 115.00

      The toral claimed to be reinstated in the card is USD 126.26. I had demonstrated the Vanilla card dispute department that through my own research that there have been others who have suffered from this fraudulent charges (see capture attachment)

      On July 28th I received an email from Vanilla dispute department acknowledging the claim and stating that they would reach out to me with a resolution. I let them some time to process and on Oct 9 called again to find out as I had not received any communication. They told me that the dispute was denied and closed and that there was nothing that could be done.

      All even if I demonstrated the fraudulent nature of the charges, noting to them that the so-called vendors had been involved in similar fraudulent activities affecting others.

      I'm asking BBB to enforce my dispute consideration, approval and reinstatement of the below amount to me on the ******* **** **** issued by Metabank FDIC

      thanks,

      Business Response

      Date: 10/20/2023

      Resolution is attached 

    • Initial Complaint

      Date:10/10/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called the number on the card since March 2023 trying to get a replacement card from them because they locked my card saying it was compromised and I have been told that they have sent me a new card and it will take 7 to 10 business days and I have not received a card yet I have even given them an alternate address to send it to and have not received one at that address either so I called again today and they asked for an alternate address again so I gave them my PO Box again and they are telling me that it will take another 7 to 10 business days to receive card this will be the 10th time that I have supposedly been sent a card and have yet to receive one. I just want my money so I can pay something’s that have been pushed off because of not having access to this card

      Business Response

      Date: 10/24/2023

      Resolution is attached 

      Customer Answer

      Date: 10/24/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

    • Initial Complaint

      Date:10/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Some time ago I received a **** Reward Card for doing online surveys. I had forgotten about it and came came across it while cleaning out my handbag. It was for $10 but it had expired ***** I called to get it reissued. The person on the phone had a heavy accent and very difficult to understand. What he said was that the card had been used last month at what sounded like he said "martin king". I know I didn't use it because I had forgotten about it. I told him I didn't use it and he said I had to email them a receipt and a copy of my drivers license. I told him I don't have a receipt because it was given to me for doing online surveys. He said it can't be reissued without a receipt. This is unacceptable, this card should be protected from this happening. Also, I don't feel comfortable sending a copy of my drivers license even if I had the receipt. The card number is:***************** ****** expires *****

      Business Response

      Date: 10/19/2023

      Resolution is attached

      Customer Answer

      Date: 10/19/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ****

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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