We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pathward Venture Capital, LLC has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 747 total complaints in the last 3 years.
    • 195 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used ******** *********** to sell a ****** sewing machine May 17th and I have yet to be paid for this item. I have tried multiple times getting in touch with Meta Bank to just be sent in circles and when I finally get to talk to someone they tell me that they aren’t authorized to help with this matter.

      Business Response

      Date: 05/30/2023

      We are unable to locate an account with the information provided. Please verify
      Pathward is the bank name on the back of the card. If so, provide the full 16
      digit card number or an account / routing number so we can look in to this
      further. For Direct assistance call ************.

    • Initial Complaint

      Date:05/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my name is Rickey ****, April 11,2023 my federal income tax in the amount of $********* was deposited into my ***** ******** ******* account . April 12,2023 my ***** ******** ******* account was suspended and locked without reason. I no longer have excess to the account and their refusing to send me a check for my remaining balance or sending it back to the irs .I have constantly reached out to them and all they do is hang up on me and tell me its nothing they can do.I need help getting my refund back * **** **** **** **** ** ********* ** ****** ,this company is *** *** **** and needs to be shut down * ***** *** **** ******* **** **** ******** ********* *** ***** *** ***** ** ******** .please help I hope to hear from you soon .

      Business Response

      Date: 05/19/2023

      The Card account noted in this complaint is issued by Metabank. Although it bears the ***** name, it is a product managed and serviced by Metabank. Please forward this complaint to Metabank for research and response.

      Business Response

      Date: 06/05/2023

      This is not a Pathward product. Refer to ******** *******

    • Initial Complaint

      Date:05/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a ******* gift card of $** for my mom for Mother’s Day and went to check the balance and it says it was used tonight May 21st 2023 and I haven’t used this card since I bought it two weeks ago

      Business Response

      Date: 05/30/2023

      Resolution is attached

    • Initial Complaint

      Date:05/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ******** card with pathward is lock they have took ***$,**, and have an additional *** on lock total of ****$. I need my money I can't pay my rent. They say they have no record of me on file I can't contact no one to help me. But I need my money refunded

      Customer Answer

      Date: 05/22/2023

      I need a refund from plus settlement and ********* settlement please.

      Business Response

      Date: 05/24/2023

      Resolution is attached 

    • Initial Complaint

      Date:05/22/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am owed money and i have been trying to get a hold of someome and i have not been able to do so

      Business Response

      Date: 05/23/2023

      We are unable to locate an account with the information provided. Please verify
      Pathward is the bank name on the back of the card. If so, provide the full 16
      digit card number or an account / routing number so we can look in to this
      further. For Direct assistance call ************.

      Customer Answer

      Date: 05/24/2023

      I don't have that information it's been  so long ago that is why I am reaching out to you guys I am thinking it was either from my ******** card account that I was getting my ssi on or a ****** ******* card account  not that sure 



      Sincerely,



      Shaporia ******

    • Initial Complaint

      Date:05/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MetaBank issues a gift card called *******- $*** gift card they charge the gift recipient asking them to use a separate credit card to accept a $**** charge to activate the gift. Their is nothing in the card that says this will occur other than the few that is paid at the time of purchase- in addition they could deduct that amount after activating which I would find completely appropriate

      Business Response

      Date: 06/05/2023

      Resolution is attached

    • Initial Complaint

      Date:05/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was closed on April 20. I was told I would have the money in my account would be mailed out and I would have it in 7-10 business days. I’ve still yet to get my money from my account a month later. I’ve called 3 times total. Every time I call I’m told 7-10 business days. So when I called today and was told the same thing I asked to speak to a manager. Which still told me 7-10 days. I just want my money and they keep giving me a run around. Last call I talked to was with Lorri. She said her badge number is *******.

      Business Response

      Date: 06/05/2023

      Resolution is attached

      Customer Answer

      Date: 06/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Gabrielle ******

      Customer Answer

      Date: 06/07/2023

      So i received a message from the BBB and ***** ******* stating that they would send my three checks via ***** so i could track them. Said i needed to call so that could be done. Now once i’ve called they are telling me they can’t send them *****. And once again telling me 7-10 business days. This has been going on for close to two months now. So they have lied to me once again. and to you all. please help. 

      Customer Answer

      Date: 06/07/2023

      the last supervisor i spoke with has a badge number of *******

    • Initial Complaint

      Date:05/15/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank, operating an entity titled "*********" has illegally opened a debit card account in my name. The card arrived at my house with little information about what it is and why I have it. I have called the number on the documentation included with the card, ************ to have them close/dissolve this account, but they demand a date of birth or last 4 of my SSN which I am unwilling to share because I did not order this card. I do not trust this vendor, and sharing my identity with them may cause additional problems. Their system recognizes my cell phone (when I call in) and has a relationship between my cell and this fraudulent account. I attempted to speak with their "fraud" detection department, where they said they could use my address to identify me (but then reneged and stated they wanted (again) DOB of last 4 of SSN). The bottom of the attachment includes banking information (not mine).

      Business Response

      Date: 05/23/2023

      resolution is attached 

      Customer Answer

      Date: 05/25/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Linda *****

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a **** gift card with a remaining balance of $******. The card has expired but the funds do not expire. Upon expiration, the user contacts ********* center to have a new card issued with the remaining funds. In March I contacted ************ to have the expired card replaced with a current card. I was promised the card would arrive in 7-10 business days. On April 13 I contacted them again by phone to find out why the card had not arrived. I was told the card was issued on March 6 and to expect it in the mail.
      I contacted them again on April 13, was told the card was issued and to expect it in the mail. I was provided a case number of **********. On April 24 I contacted them again and was told to expect the card in the mail, the case would be elevated. I was provided a case number of **********. I contacted them again on May 11 and was told the card was in the mail, the case would be elevated with a new case number of **********. So far over 1 1/2 months I have been told 3 times to expect the card, but it never arrives. This card is backed by Metabank, which was bought by *******. For satisfaction I would like for someone to send me the card with my current balance, so I can use it. This is a simple request.

      Business Response

      Date: 05/15/2023

      We are
      unable to locate an account with the information provided. Please verify
      Pathward is the bank name on the back of the card. If so, provide the full 16
      digit card number or an account / routing number so we can look in to this
      further. For Direct assistance call ************.

      Customer Answer

      Date: 05/15/2023

      The card was issued by Metabank, card number is **** **************. It is managed through the entity ******************* 

      Business Response

      Date: 05/24/2023

      Resolution is attached 

      Customer Answer

      Date: 05/29/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Tom ******

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a prepaid **** gift card from a ****** store. I often time purchase gift cards to get points and then use them on regular spending. I actually purchased 3 cards. Two issued by another bank and then this one issued by Pathward. All were $*** gift cards. When I opened this card out of the package, two of the digits were rubbed off and not legible. I didn’t think much of it and thought I would still be able to use it in physical locations but not online. I attempted to use it at dinner and the card was declined. I called customer service. The representative advised me to send an email with a photo of the front and the back of the card, my photo id and proof of purchase which I did on 5/6. I called today 5/12 to verify it was received. They said I didn’t send it until 5/9 and that is a lie. I have proof. Nonetheless, they now tell me I have to wait 30 business days for an investigation and then another 14 business days for a replacement if they determine I’m entitled to it. This is an illegal practice. I am entitled to a replacement immediately. This is not on the consumer, it is the company that is at fault. I want my funds refunded or I want a replacement card immediately. Otherwise, I will be gathering other plaintiffs for a class action lawsuit. *** ***** ***** ** ****** *** ***** ******* *** ***** *************** *** **** *** ********* ** *******

      Customer Answer

      Date: 05/15/2023

      I have not asked any third party to contact you. Just myself. I did file a report with the attorney general. 

      Business Response

      Date: 05/24/2023

      Resolution is attached 

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.