We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pathward Venture Capital, LLC has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 750 total complaints in the last 3 years.
    • 201 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Tax refund was deposited into Metabank account on February 8, 2023. The owner of ******** ******** services has called ad least 10xs in regards to my check. She was told it was mailed over a month ago I have been waiting on my tax refund from meta bank/refund advantage for almost 2 months. I have called several times and been told the check has been mailed, they will not confirm with me what address it has been mailed to. I have submitted my valid ID with the correct mailing address to meta bank/refund advantage. I just want my tax return and all of the lies and games to stop.

    • Initial Complaint

      Date:03/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a client of **** **** *** *** ****** ********* now Pathward bank has been taking additional money from my tax return for the last 3 years. I and my tax preparer has spoken with Pathward many time about this matter with no resolve.

      Business Response

      Date: 04/04/2023

      Resolution is attached. 

    • Initial Complaint

      Date:03/22/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DATE MARCH 21, 2023

      I PURCHASED A ******* GIFT CARD ON JAN. 18, 2023 ****** AS A GIFT FOR SOMEONE. NEITHER THE RECEIVER OF THE GIFT OR MYSELF REALIZED THE CARD HAD BEEN TAMPERED WITH UNTIL SHE OPENED IT AND TRIED TO USE IT.. THE MIDDLE NUMBERS HAD BEEN SCRATCHED OUT., AND CARD WAS A FRAUD / SCAM. I TRIED TO RETURN IT TO ********* THEY WOULD NOT HONOR IT...
      I CALLED THE NUMBER ON THE BACK OF THE CARD AND WAS TOLD TO CONTACT, (********************) WHICH I DID AND EMAILED ALL THE DOCUMENTS REQUESTED.. FRONT AND BACK OF CARD, MY DRIVERS LICENSE, AND THE RECEIPT FROM *********. TO NO RESPONSE IN TWO MONTHS... I HAVE TRIED SEVERAL TIMES TO CONTACT THEIR EMAIL AGAIN AND AGAIN. TO NO RESPONSE...
      WHEN TRYING TO RESEARCH THIS PROBLEM, THE ISSUING BANK LISTED ON MY CARD IS THE **** BANK, OTHER AFFILIATE BANKS ARE THE ****** BANK, PATHWARD CORPORATE HEADQUARTERS, **** ***** ********* ****, ***** ****** *** *****, AND **** CARD SERVICES.
      I WOULD LIKE A REFUND OR A REPLACEMENT CARD...

      I HOPE THE BBB CAN HELP ME WITH THIS MATTER, IF NOT PLEASE REFER ME..
      THANK YOU IN ADVANCE..
      VALERIA ****** ************
      *********************

      Customer Answer

      Date: 03/30/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Valeria ******

    • Initial Complaint

      Date:03/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On march 10th 2023 I attempted to purchase ********** tickets in the amount of $***. The transaction was declined but my money was taken off my card. For 10 days my money was in “pending” status. I called my card numerous times to find out when they were going to release my money back to me and they told me by Monday march 20th 2023. So this morning I logged into my account and not only was my money still not in my account, but the entire amount was gone! I called my card and spoke to a supervisor Nathaniel, and was told that they issued me a refund and that there was nothing he could do. I told him I never received my refund and he told me I must have over spent on my account! I NEVER GOT MY MONEY BACK TOTALING $***! They refuse to listen to me telling them I never got my money and they told me that pretty much there’s nothing they can do! All I want is my $*** back for a transaction that never went through! This card company stole my money and now, I don’t see the transaction anywhere in my account or the credit they said they gave me! PLEASE HELP

      Business Response

      Date: 03/21/2023

      We are
      unable to locate an account with the information provided. Please verify
      Pathward is the bank name on the back of the card. If so, provide the full 16
      digit card number or an account / routing number so we can look in to this
      further. For Direct assistance call ************.

      Customer Answer

      Date: 03/31/2023



      Complaint: ********



      I am rejecting this response because:

      i need to see proof of the credit going back in to my account because your customer service representatives and even a supervisor told me that I had NOT got the money back and it was gonna be released back to me on march 20, 2023 and I know I didn’t receive my money back so I need proof that I received that credit back to my account please.



      Sincerely,



      Jenna *****

      Business Response

      Date: 04/04/2023

      Thank you for reaching back out.  Unfortunately, there is no proof to provide other than the email sent showing the list of transactions.  When a pending pre-authorization does not go through, there is no line showing a credit has been applied to the account.  The pending pre-authorization simply goes away and the funds become available to spend.  The way you can verify it is by viewing your statement online or review the email with the list of your transaction history and you will notice that the original charge of $****** is not listed in the transactions.  Since there is no finalized transaction posted to the account, there is no credit that can be applied.  The pre-authorization was removed and the $*** was added back to the available balance.  While we understand the frustration with this situation, this is standard practice with pre-authorizations that are never finalized by the merchant.  Unless you're able to provide proof that the $****** became final and posted to the account, which our records and your online statement will show that there is no final charge listed for this, we consider this matter closed.  Please utilize the contact information on the previous resolution (Albana ******, **********************, ************) if you have further questions.

      Customer Answer

      Date: 04/04/2023



      Complaint: ********



      I am rejecting this response because:

      *** **** *** ********* *** I seriously will never use your card again! You can’t provide proof of a simple credit to my account that you took the money from?! How is that even legal?? 



      Sincerely,



      Jenna *****

    • Initial Complaint

      Date:03/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 2022 I opened an account with Metabank. Since then, I have made several deposits/transfers into Metabank from my regular ********* ****** ***** account, for saving tax monies. Now that it is time to retrieve those funds (**), Metabank has now blocked my account claiming the deposits were fraudulent because my husband's name is on the ********* account from which the deposit/transfer was made. Metabank required I send in proof of my identity, of which I complied. Now they are claiming I must also send in a letter from my husband that gives permission for said deposits, and loan receipts for each deposit/transfer to them. Metabank is claiming that it is fraud and unlawful to have my husband's name on an account that is depositing/transferring money to my personal account with them. I have sent them this letter, as well as bank copies of each transaction. They still have my funds held/blocked claiming the documentation I sent them does not meet their requirements. ** ******** **** ** ***** ********** **** ****** ** **** ******** ** ** ***** **** ** ********** ****** *** **** **** **** ** *** ****** **** *** ****** ***** ***** *** ************ ** *** ****** I do not know what else to do and am now out **.

    • Initial Complaint

      Date:03/20/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a MetaBank/********* prepaid card from ***** ******, last loaded in 2021 for participating in clinical research *** ******* ********* ********* **********. * *** ** ** *** ** *************** ** *********** *** ** *** ********** ********** ******* ** * **** ***** **********. I did not use or think about the prepaid card. I tried to use it today, 3/17/23 and was sent a link to "activate" it. There I saw for the first time that they had been collecting $* a month in service fees! No one told me and I did not sign anything or agree to any fees until today. This is unconscionable to rob a **** person of their clinical research payment like this when the card was not previously activated and I was not informed. They took $** of my $***. When I called to complain they would only refund $**. I want the other $**.

      Business Response

      Date: 03/20/2023

      We are
      unable to locate an account with the information provided. Please verify
      Pathward is the bank name on the back of the card. If so, provide the full 16
      digit card number or an account / routing number so we can look in to this
      further. For Direct assistance call ************.

      Customer Answer

      Date: 03/21/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Lois *******

    • Initial Complaint

      Date:03/20/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $*** prepaid **** gift card. The card was damaged and did not include all the needed numbers upon opening. I called and requested a new card to be mailed. They told me I would have to wait for it to be reviewed. I was told I would receive the new card in 5 business days. I provided all the information they requested and have attempted to follow up. It has been two weeks and still nothing. I was scammed *** **** ********* ******* **** ********** ***** ****** **** ******* ** ****.

      Business Response

      Date: 03/21/2023

      We are
      unable to locate an account with the information provided. Please verify
      Pathward is the bank name on the back of the card. If so, provide the full 16
      digit card number or an account / routing number so we can look in to this
      further. For Direct assistance call ************.

    • Initial Complaint

      Date:03/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My debit card was slid at the gas pump and they held more then the transaction and that's fine, protocol. I waited 24 hours for the two pending charges to be finalized and the other to be dropped off. So after 24 hours my payment finalized but the hold transaction did not. I called the bank and they said it could be three days. Here we are on the fourth day and my money is still on hold. I mean really when the payment is finalized it's done. Put my money in my account I live pay check to pay check. This is not the first time I also had to wait 30 days for my hotel deposit to come off holding and that's after I gave them the authorization number it was cancelled even ******* *** faxed it on letter head two times, they never received it haha what a joke. Now the next thing is I had my federal tax return deposited in my account for the ** offer they offered. Yep you guessed it now they say it could be 30 days before I get that ** dollars. This is ******* BANK ACCOUNT THRU ********** ******** AKA METABANK/PATHWARD.

      Business Response

      Date: 03/18/2023

      Thank you for contacting our company regarding this
      complaint. Our Consumer Relations department has sent this case to the District
      Manager for handling. The following information was provided as the resolution
      details. 
       
      Summarize the resolution addressing these
      questions:
      1. Date resolved: 03/18/2023
      2. Who resolved: ES Jason
      3. How resolved: ********* does
      not approve or issue the ******* Card, it is issued and managed by MetaBank and
      the customer needs to reach out to MetaBank for assistance, ************.
      4. Customer satisfaction: unknown
      5. Compensation given: n/a

      If you have any questions,
      please do not hesitate to contact me. 

      Thank you, 

      Jason **
      Executive Response Specialist
      **** * ***** **
      ********* ** *****
      Fax: ************

      Business Response

      Date: 03/29/2023

      resolution is attached

    • Initial Complaint

      Date:03/16/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about January 1, 2023 I received a prepaid ****** **** Debit Card for $** issued by Pathward N.A. The card was a rebate from ***** *** ****** promotion. This card does not work. I have tried to use it multiple times and when inserted or swiped in a credit card machine it is not recognized. I have tried to contact Pathward on multiple occasions but they are not accessible either by phone or online. Their online site says that their prepaid cards are issued by their third party partner ******************* and give a phone number ************. When this number is called you get a voice recording with NO option to talk to someone about the issue of the card not being recognized. They direct you to their website ******************* which I have registered at but give no option to resolve the issue other than to report the card lost or stolen for a fee of $**. This is obviously a scam as if the card is not used in 6 months all remaining funds are forfeited.

      Business Response

      Date: 03/28/2023

      Resolution is attached

      Customer Answer

      Date: 03/30/2023



      Complaint: ********



      I am rejecting this response because:Obviously Pathward N.A. and Mr. James ******, ********* ******* have not read the complaint.  I previously explained that I have extensively tried the contact information on the back of the card to get a resolution and the phone number provided for the *************** is answered by a Voice Mail machine and there are NO options to speak to a live person about the issue.  My card is neither lost or stolen it IS JUST NOT RECOGNIZED BY ANY TERMINAL.  It is like there is NO information on the magnetic stripe.  OF COURSE THERE IS NOT GOING TO BE A DENIED CHARGE IF THE CARD IS NOT RECOGNIZED BY THE TERMINAL.

      Someone somewhere responded with a bogus phone number.  Attached please find a copy of my calls log for 3/17.  There are 3 calls from **** **** *****.  I believed this to be a scam call as I did not recognize the number.  On the third call they left a message claiming to be from Cardholder Services about issues with my card.  I attempted to return the call to ************ and ******* advised me the call could not be made as that number was no longer in service.

      I do not know what kind of SCAM Metabank and Pathward are trying to run on these debit cards  The only option given using the phone number on the back of the card results in canceling the card and paying $** for a reissue.  **********.  Why would someone from these organizations call from a phone belonging to **** **** ***** in ******* ***** and use a phone number that was no longer in service.



      Sincerely,



      Ken ******

      Business Response

      Date: 04/05/2023

      Resolution is attached 

    • Initial Complaint

      Date:03/16/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank said I couldn't bank with them due to a fraud issue so they were closing out my account I was supposed to get a check they giving me the run around and it's been three month no I still don't have my money I want it now they hang up on me even managers *** **** *** **** ***

      Business Response

      Date: 03/20/2023

      We are
      unable to locate an account with the information provided. Please verify
      Pathward is the bank name on the back of the card. If so, provide the full 16
      digit card number or an account / routing number so we can look in to this
      further. For Direct assistance call ************.

      Business Response

      Date: 03/31/2023

      We understand your frustration and we want to assist you with resolving this.  We've done a search using your first and last name and there are no accounts matching you description.  Without the account number or the name and address that the account is registered under, we're unable to assist you further and consider this complaint closed.  Please call ************ to speak directly with a representative so we can locate your account and assist you with your issue.

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.