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Business Profile

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Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 750 total complaints in the last 3 years.
    • 201 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/15/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The complaint I have is that $*** was taken away from me. I have never seen these different debit card numbers, the last four numbers. My original debit card number is ****. When my money loaded on the debit card on Feb. 23, I withdrew $*** and nothing after that.

      Business Response

      Date: 03/27/2023

      Resolution is attached 

    • Initial Complaint

      Date:03/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase of the ********* card. Was informed I could use it anywhere a **** card could be used. Cannot use card anywhere. They stole our money and cannot and will not return our money.

      Business Response

      Date: 03/23/2023

      Resolution is attached 

    • Initial Complaint

      Date:03/13/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a ******* **** gift card for a Christmas gift in Dec 2022 from *******. Loaded the card in store with $**. Card doesn't work. Balance remains at $**, but unable to get any customer service to fix or replace the card for one that works

      Customer Answer

      Date: 03/13/2023

      I did not file a complaint through a 3rd party.  Also, I finally able to reach a company representative after 5th attempt and holding a much longer time.  I think the problem may be resolved.

    • Initial Complaint

      Date:03/08/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I had a **** *** and a debit card linked to it from **** **** which changed their name in 12/2022 to pathward. 12/6/22 noticed pathward was making several attempts to add/remove.cash all through 03/2023. On 03/04/23 a charge was made of *** dollars and overdrafterd my debit card through pathward. This one was successful. I've never used **** *** except when my kids send me money. Or to pay back borrowed money. And only have 5 people I've dealt with since 2022. For pathward to make a *** dollar purchase through my **** *** account without authorization makes me realize that **** ****/ pathward is ripping people off their money. I filed a dispute on 03/04/23 of the money missing only to call back on 03/08 to be told no one ever filed one through ********/pathward instead my card was locked meanwhile I was expecting my money back into my account thinking my dispute had been filed though the customer services claimed he was.foing to file it. So now am made to wait another ten more days more to receive my money which due to the incompetence of the banking system of pathward and their training of customer service I will be closing my account with them and suggest that everyone spread the word about this banking system. I want my money back just as quick as they took it. I've never made any purchase.or money requests from anyone by the name pathward.

      Business Response

      Date: 03/15/2023

      We apologize, but this complaint was misplaced. We have forwarded it to our partner and will have a resolution provided by 4.4.23.

      Business Response

      Date: 03/15/2023

      We are
      unable to locate an account with the information provided. Please verify
      Pathward is the bank name on the back of the card. If so, provide the full 16
      digit card number or an account / routing number so we can look in to this
      further. For Direct assistance call ************.

      Customer Answer

      Date: 03/17/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Maria ******

    • Initial Complaint

      Date:03/08/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a flight with ********* for ******** ********. The airlines cancelled my flight. ********* released the money back to the financial institution. The financial institution refuses to lift the hold on my money they keep saying the merchant has to send in documentation on their letter head. I have sent in all of the documents ******** that the merchant has to send and still they refuse to lift the hold on my money.

      Business Response

      Date: 03/15/2023

      We apologize, but this complaint was misplaced. We have forwarded it to our partner and will have a resolution provided by 4.4.23.

    • Initial Complaint

      Date:03/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tuesday, 07 March 2023 at 9:49 my time, 11:49 CST
      Amount of transaction was ********
      I was on the phone with **** *** bank representative and was being walked through how to transfer my funds to my external ***** banking account and the funds ended up going to a card ending in **** that I don’t believe belongs to me. Transaction ID: *************** It says it belongs to Pathway NA, so in turn I have reached out to sed bank through phone and email in order to sort this out. Awaiting response.

      Business Response

      Date: 03/15/2023

      We apologize, but this complaint was misplaced. We have forwarded it to our partner and will have a resolution provided by 4.4.23.

      Business Response

      Date: 03/15/2023

      Thank you for contacting Pathward.  Pathward, N.A is a financial services company and bank that sponsors prepaid debit card companies, tax companies, and some business banking products through other companies and divisions.  This website serves those business customers not individual consumer accounts.  There are no individual accounts directly with Pathward, only prepaid debit card accounts.  For reloadable prepaid debit cards, we allow those companies to use one of our routing numbers.

      If you used a peer-to-peer payment app like ***** ***, *****, **** ***, ******, *** *****, ***** or other service to send money via ACH, you will need to work with that company to assist you with the transaction as they are the originator of the ACH.  If you are trying to find out where those funds went, they will need to provide you with three things for research:

      Full 9-digit Routing Number
      Full Account number
      Full 15-digit Bank Trace Number
      (or the Full 16-digit card number if it was a ************************ transaction and not an ACH)

      The Transaction ID that **** *** provides is not something Pathward is able to use to locate your funds.

      If you are requesting those funds returned, only the peer-to-peer payment app as the originator of the ACH can request funds returned. Their bank will need to send a reversal ACH and also fax a Letter of Indemnity (LOI)/Hold Harmless to request funds returned.  Only a bank/originator can request funds returned.   The LOI/Hold Harmless can be faxed to ************.  The bank that app uses has the format of that type of letter as that is a standard banking practice.

      Again, if you are requesting research where funds went and to determine which prepaid debit card company and account the funds went to, you need to provide the information above and only the app company can provide that information.  Please note we cannot research without that information as there is no research by name, Social Security Number, or 'transaction ID' as that information is not the key unique information in a specific ACH file like rtg#/acct#/trace#. If you have that information, please email us back and we can research that ACH.

      Customer Answer

      Date: 03/17/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Ayana ******

    • Initial Complaint

      Date:03/07/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sincerely, B.B.B. and ******* **********

      I ** *** *** require assistance. I purchased a ******* ********** for online shopping and food delivery. On the 4th of March, 2023, I activated a ******* **********. At the conclusion of card registration, the ******* online system froze, preventing me from registering my account. After having trouble registering my card, I contacted customer service, who informed me that my card is registered, but only for in-store and online use.

      Nighttime comes I try to order food my card is not working via online so tried using ***** *** still does not work I call customer service again this point I am hungry and frustrated so I wanted to speak to a supervisor. The supervisor did not care and continued to read the scrip desolcure before telling me there is no refund and that I must read the card rules. One, I am blind and unable to see the prints, and I trust everyone as I did with ******* **********.

      I just want my card to function to work online to be a member of the ******* ********** family so I can use it to purchase weekend groceries and do my shopping at *********.


      thank you for your time, God Bless everyone!

      Business Response

      Date: 03/15/2023

      We apologize, but this complaint was misplaced. We have forwarded it to our partner and will have a resolution provided by 4.4.23.

      Customer Answer

      Date: 03/15/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      German ***********

    • Initial Complaint

      Date:03/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a **** gift card from this company (via *************). Please see below for the fraudulent charges on this gift card (************* does not exists):

      11/30/2022 ************* LIVE SUPPORT.***** 06 ***** US -****
      11/28/2022 ************* LIVE SUPPORT.***** 06 ***** US -****
      11/28/2022 ************* LIVE SUPPORT.***** 06 ***** US -****
      11/28/2022 ************* LIVE SUPPORT.***** 06 ***** US -****
      11/28/2022 ************* LIVE SUPPORT.***** 06 ***** US -****
      11/28/2022 ************* LIVE SUPPORT.***** 06 ***** US -****
      11/28/2022 ************* LIVE SUPPORT.***** 06 ***** US -****
      11/28/2022 ************* LIVE SUPPORT.***** 06 ***** US -****
      11/28/2022 ************* LIVE SUPPORT.***** 06 ***** US -****
      11/28/2022 ************* LIVE SUPPORT.***** 06 ***** US -****
      11/28/2022 ************* LIVE SUPPORT.***** 06 ***** US -****
      11/28/2022 ************* LIVE SUPPORT.***** 06 ***** US -****

      I noticed this yesterday and I called ************. The customer support told me since more than 60 days has passed from the charges they are not able do anything about it.

      I am not sure how they let fraudulent activities happen for the gift card they sell.

      Thanks,
      Shahrzad ******

      P.S. the gif card # is **** **** **** **** and has a zero balance. The Card is under my husband's name Mark ******.

      Business Response

      Date: 03/15/2023

      We apologize, but this complaint was misplaced.  We have forwarded to our partner and will have a resolution by 4.4.23.

    • Initial Complaint

      Date:03/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $*** **** debit gift card from my local ****** on February 27th, 2023. I went to use the gift card on February 28th, 2023, and it was declined. I looked on the back of the card and went to the website listed to check the balance (********************). The balance was at $0 and was recently used at a ******. This was not me! My gift card had been hacked or the numbers had been stolen not even 24 hours after I purchased it. I have not made a single purchase on the card.

      Customer Answer

      Date: 03/03/2023

      To whom this may concern, 


      To answer the initial question, I did not authorize a third part company to file a BBB complaint against the collection agency on my behalf.?The current issue that I am making a complaint about is for my experience with the **** gift card that I purchased on February 28th, 2023 at a ****** located in **** ********** ******* at ****** ******* ***** *****. I made a previous complaint about the same issue on February 28th, 2023, complaint #********, that was sent to **** ****, who then reached out to me stating that I needed to contact Pathward Venture Capital, LLC in ***** ******, resulting in my recent complaint #******** which was filed March 1st, 2023. The recent complaint is in regard to receiving a refund for the money that was stolen after purchasing a gift card from their company in the amount of $***.


      ?Thank you, ?
      Megan ** *******


      Business Response

      Date: 03/15/2023

      We apologize, but this complaint was misplaced. We are sending this to our partner for resolution and will have a response by 4/4/23.

    • Initial Complaint

      Date:02/28/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased gift card at ****** from ********* pathways is the parent company.
      This gift card did not have any tampering with the package but had money already spent on it. ******* ********** ** **** ******* ** ****** *******. No money has been refunded yet. $*** card.
      Called several times, sent my receipt. I have a gift card dispute opened but no one is returning my calls or emails. I can’t believe ****** allows this product to be sold at their store. Dispute #******** with customer service.

      Customer Answer

      Date: 03/09/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Denise *********

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

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