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Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pathward Venture Capital, LLC has 13 locations, listed below.

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    Customer Complaints Summary

    • 750 total complaints in the last 3 years.
    • 202 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/22/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business provided service for *** ***** for their clients. Metabank receive my tax return on 2/18/23 and collect ALL fees for their service as well as *** ***** service whom they are contract with. But my remaining balance owed to me isn't getting sent. I was told 3-5 business days or longer, which makes zero sense if you have my money in your possession NOW. And ALL debts have been paid. Metabank refused to release my funds. According to their supervisor rep "Mygal"

      Customer Answer

      Date: 03/02/2023

      I withdraw my complaint since I've received my funds. But the banks policy still needs to be disclose prior to taking clients money 

    • Initial Complaint

      Date:02/22/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter received a mailer from ** *** ***** ******** **** ** **********.



      **thward **** ********* **** ** ***** ***** ** *****
      It says she has unused money on debit card and funds will be returned to ** state but to claim it she needs to respond by 3/10/23 to address in ***** *****. Seems fishy as she is a minor and asks her to return the form with a copy of 2 forms of id
      No phone number but can check their website ******************************************* 
      Seems like phishing but through mail

      Customer Answer

      Date: 03/10/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Amy *****

    • Initial Complaint

      Date:02/22/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need my 1099 for my savings account under the ***** bank account they offer. I have called over 5 times each time being told it would be emailed. Mind you, that is based on the times I got ahold of someone. About 8 other times mid sentence the phone put me back to the automatic phone system. Also, the persons answering the phone don't understand how american taxes work. So they don't seem to know how to solve the problem. I keep getting ads from them about filing my taxes to get a quicker refund with direct deposit using their account. Only problem.......I DONT HAVE THE 1099 YOU NEED TO GIVE ME.

      Customer Answer

      Date: 03/03/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Lane *********

    • Initial Complaint

      Date:02/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a ******** prepaid **** gift card as a gift from ******. The recipient was not able to use the card. It was denied at ******* and a gas station. I checked the balance ** **************** and it stated the card was activated and had $******. I contacted ****** and they told me there was nothing they could do. I called the number listed on the card and spend more than 5 hours total on hold with no answer. I tried the card on ****** to see if it would work after verifying the activating and balance. As of today the$***** that I spent has been posted to the card. The remaining balance of $***** was taken from
      ****** ******** - ************. Which is located in *** *******. I live in ********. I was finally able to get ahold of a customer service rep and the dispute department stated there was nothing they could do and I could not report the card as stolen. Case#********

      Business Response

      Date: 02/21/2023

      We are unable to locate an account with the information provided. Please verify Pathward is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.

    • Initial Complaint

      Date:02/17/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a **** Gift card **************** given to me when I retired. Expiration date is 09/23. On 8-06-21, remaining balance of $***** became unavailable and has entry of "Cardholder Funds Escheated to State". It was just days after that I tried to use this card. I called ************ as shown on back of card. Ever since August 2021, I have been given the run-around. Under case *********, Gabriela * of Cardholder Services says actual Fall filing date for ** was in early Oct 2021. ******* never received this. I have called, emailed and checked their website numerous times, including today, 2-17-2023. ********* has 9 emails between Cardholder Services and myself, beginning 10-18-2021. Another case was opened, ********* and has 28 emails, beginning 1-02-23. Again, same thing. I am to call ******** (Pathward Unclaimed Property). The call refers to a letter I should have received, which I did not. I never received any letter from the State of ** that would show an account ID or escheat ID. Via email Maria * from Cardholder Services, provided account ID **********. Using this info, I was then told I had a general purpose reloadable card with funds remaining and that I am to follow the instructions on the letter I received. Via our email correspondence, I asked what are these instructions, which I was not told what they are. The case was reopened and I am once again being told to contact ** for unclaimed property. I checked again today. They never received it. I am in a loop. Now I am told to call ******** (Pathward Unclaimed Property) again which just tells me about how I am to follow those instructions, which I do not have. I called ** Unclaimed Property today ************ and checked their website. It is not there! What in the world am I supposed to do? This is wrong on more than just one level.

    • Initial Complaint

      Date:02/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase at **** **** gas station on February 10th,2023 for the amount of $***** after making my purchase I checked my card account to check the balance and not only was the purchase I made on there but another debit amount for an additional $***** for the same merchant at the same date & time. I called the ****** customer service line and explained to them that there was a double debit from my account that I did not make and asked if they could put the money back into my account because this was made in error. I also explained that the second purchase of $***** was not on the merchants receipt so it had have been a error from the card account. I was told it takes about 5 days to dispute this matter. Today is the 16th of February and over the 5 day time I was told and the money is not in account as of this day. Let me say also, this will not be the first I've had to file a complaint against this particular business about taking money from my account without my permission and holding me accountable for mistakes their making. Also taking long periods of time to reimburse the money they had no business taking in the first place. Everytime you talk to customer service you will get different information. They seem to think the money is their's and not our's. I would be truly grateful if someone from the Better Business Bureau would help me to retrieve my money from this ******** business & straighten these ******* people out! Thank You!

      Business Response

      Date: 02/21/2023

      We are unable to locate an account with the information provided. Please verify Pathward is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.

    • Initial Complaint

      Date:02/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a secure spend card at *** ****** ***** around October 2022 to make online purchases for Christmas presents. I put *** on the card and used it to make two purchases. One was to **** **** **** for ***** on October 6 2022. I used ****** to make a purchase for 30 on October 14th 2022. Leaving around *** on the card remaining. When I tried to use the card again i found out it had been locked. I called customer service and asked what was going on they told me that someone had called and put their name and was asking me to give my name wanted me to prove that the card belonged to me. I never made that call nor do you even require a name for these types of cards. No one should have been able to call and put their name. I told them I have the physical card and receipt from the first purchase I had made on it. They just kept telling me they had to send some paper work in the mail so I could fill it out and they would release my money back. Waited and waited called and called talk to serve different people who mostly couldn't even understand. Never received any paperwork. Never received the email they promised to send of the form which they said it'd take up to 48 hrs to recieve. Multiple times I was on hold for up to 2 hrs trying to resolve this issue. Even gave me a referral number *********. The card numbers are **** **** **** **** ***** ***. Everytime I call is a different excuse and still haven't gotten my money off the card. If you have anymore information that you may need from me please email me or call me ************************** **********. Thank you

    • Initial Complaint

      Date:02/15/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened up a ******** debit card in 2020.
      From what I remember, I opened this account to use for my pension deposits. only to find out my company would not use this bank. I Forgot all about it until just a few days ago while looking through old tax files, this pink debit card surfaced. I wanted to see if it was still activated. I tried using the automated system this ******** has. Their system rejected the ******** card number and my social security number. It then prompted me to enter account number and routing number associated with account.
      I spent a good hour 1/2 trying to get someone to talk to. I spoke with 4 agents whom all asked me the same questions that got me no where but being placed back on their automated system. The same exact system I couldn't get anywhere with. I asked the 4th person to please give me directions on what category to pick. They would not answer my question and connected me back to the system menu. The card is valid until 02/25.
      I answered their question: What address is associated with the card?
      I answered.
      2nd question: What year did you receive the card?
      I answered.
      Their response: We'll have to send you through our automated system so it can pull up your account.
      Each of them would hang up immediately and the process would repeat. Most companies have allowed me to go through a couple addresses to confirm my account.
      I'm very anxious and worried that they are not a legit bank institution. I asked for a supervisor but got hung up on.
      Any help would be appreciated beyond words to help me find out what has been done with this account and anything associated with this account.

    • Initial Complaint

      Date:02/15/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My brother Steven ****** bought me a $** gift card from ****** (******** supplies the cards) on July 13th 2022.

      I didn't attempt to use the card until September of 2022, at which point I found it had no balance. I reached out to **** **** over the next several months, supplying them with all the required materials attached below. After a very lengthy process, they eventually sent me a new card in January. However, it doesn't appear that this is a functioning gift card, as I can't check the balance.

      I've invested a lot of time with extremely poor customer service through countless hours of customer service phone calls (many of which end in disconnection) - phone number is ************** if you'd like to check, and through (***********************).

      I can include all my correspondences through e-mail if so desired.

      I am requesting that the original amount of $** be returned to my brother (Steven ******). I don't believe ******** is capable of giving me a proper exchange of gift card.

      *** ******** ** ******** *** *********

    • Initial Complaint

      Date:02/15/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have three **** debit cards issued by ********-Pathword that were valued at $***** each. I received them in June 2022. I tried to use them in August 2022 only to find out they were already used. I called the customer service number on the cards ************** they informed me that the cards were hacked and used in ******! They also informed me that many of these cards were hacked! I have been calling weekly since August, I am told every time that is has been escalated and I would be contacted by someone and receive new cards. I have yet to hear from anybody? They have my name, address, phone number and the card numbers but still nothing! It may not seem like much, but I don't like being taken advantage of. Please help. Thank you

      Business Response

      Date: 02/16/2023

      We are unable to locate an account with the information provided. Please verify Pathward is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.

      Customer Answer

      Date: 02/17/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)

      I have responded to the business(****************************) with the card numbers. I was told that I would be contacted on 2/15 as of yet I am still waiting? I do hope that this can finally be resolved and my cards can be replaced.

      Customer Answer

      Date: 02/24/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Anthony ***********

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

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