Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tractor Supply Company, Inc. has 1948 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Del's Farm Supply

  199 Kalanikoa St Hilo, HI 96720-4607

• 

  Del's Farm Supply

  326 Hanamau St Kahului, HI 96732-2423

• 

  Tractor Supply Company

  461 Voluntown Rd Ste 1 Griswold, CT 06351

• 

  Tractor Supply Company, Inc.

  320 Enterprise Drive Pendleton, IN 46064

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing in again for the 3rd time in a month since I have yet to get a response back of any kind. I have written in repeatedly requesting that replacement dog food be sent out in place of the spoiled bags we received for our last auto ship subscription order. This is not the first time and while I understand it has a part to do with PURINA as well, I also know that it has to be around storage or mishandling on both parties too. I have already submitted a formal complaint to PURINA as well as a BBB complaint on the company for the food they are distributing only to find it spoiled. We purchase 2 - 34lb bags which used to be 35 lbs also a complaint I filed for with ******, and this is what was in the 2 bags we were last sent. This is the *** and LOT# as well the BEST BY date and considering Ive been writing in awaiting a response for a month this should not have been spoiled - its disgusting. Please once again I request that you send a replacement for the 2 spoiled bags we received. I will move forward with a BBB complaint on TSC if needed to do so but I am here first trying to get this resolved/rectified This was the last email I wrote to tractor supply and I still have yet to hear anything back even an acknowledgment within 48 hours - the customer service is lacking and Im seeking not even a refund for the money just a replacement of both bags that I already paid for that arent spoiled and moldy

  

  Business Response

  Date: 12/09/2024

  Hi *****,
  
  I sincerely apologize for any delayed responses. I am so sorry to hear there was an issue with your online order and item's poor quality. I have reviewed the provided pictures and successfully created a replacement for your original order as of 12/9/2024. Tracking information for the replacement is not available yet but will be emailed to you as soon as the replacement items ship. Again, I am so sorry for any inconvenience this may have caused.
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 12/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:12/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See below as an Uploaded Attachment as the BBB Website attempted to limit and therefore distort my Complaint Details.

  

  Business Response

  Date: 12/09/2024

  Hi ***,
  
  I am so sorry to hear about your experience regarding your Black Friday online order purchase being cancelled that was for pick up the *******, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention. 
  
  As a result of this being a curbside pick up purchase from the store's inventory any decision regarding the product's pricing is up to the Store Manager's final decision
  
  For further assistance To make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 72 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22637515
  
  I am rejecting this response because:

  Be advised the response from Tractor Supply Company was from another one of those "Sincerely___________"  the Team type response with no name or accountability intended.

  It is 9 days now and "___________" nor any Team or anyone from Tractor Supply Company has called me on the telephone, or sent me an e-mail.  If they meritlessly state they called but the line was busy this response has no Merit, as an e-mail message will always get thru and never be busy.  They failed to contact me as they said they would.  

  
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 12/23/2024

  Hi ***,

  I sincerely apologize for any delayed responses. I have discussed the matter of your complaint with the Store's Manager, ******, at the *******, ** store location. As a result of this originally being a purchase online for curbside pick up, the final decision regarding this matter is up to the ******************* The Store Manager has confirmed they will reach out to you within the next 24 hours 12/23/2024. Again, I am so sorry for any inconvenience experienced. 
  

  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22637515
  
  I am rejecting this response because:I am rejecting this response because: This letter is dated December 23, 2024, today January 6, 2025.  It is 14 days ago.  The letter from Tractor Supply Company states in part, "Store's Manager, ******, at the *******, ** store location. As a result of this originally being a purchase online for curbside pick up, the final decision regarding this matter is up to the ******************* The Store Manager has confirmed they will reach out to you within the next 24 hours 12/23/20". 

  This is the 2nd. Time they said they would e-mail me and/or Contact me.  I never got an e-mail from ****** ******* Store Manager, I have voicemail and no message.  Maybe the Corpoarate means well, but the local store is the one who cancelled my order so to raise the price $50 to the Cyber Monday price?  Then the Local Medford Store doesn't do as they say they will do.  

  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 01/06/2025

  Hi ***,
  We are sorry to hear you have not been able to resolve this with the Store Manager at our *******, **. store. On 12/23/2024, the Store Manager, ******, called and left a voicemail at the phone number currently associated with your order, *************. We just sent an updated phone number to the Store Manager and asked them to contact you again. You should receive a call back within 48 hours. If it is more convenient for you, you are welcome to call the store directly at *************.
  Thank you so much for your patience as we work together to get this resolved for you.

• Initial Complaint

  Date:12/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a flyer in the mail stating free $20 gift card. Purchased dog food for $*****, $ 20 GC was subtracted making purchase $58.99. Then they added the $20 GC back on totaling the purchase price back to original $ *****. In a nutshell, I was charged $20 for what was supposed to be a free Gift Card. I returned the dog food and was refunded $58.99, but not the $20 they originally charged for the FREE $20 gift card. To me this is a scam!

  

  Business Response

  Date: 12/06/2024

  Hi *******,
  
  I sincerely apologize for any issues you have experienced in reference to your recent in store purchase and free $20 gift card promotion. I have reviewed the provided information, confirming you have contacted the TSC customer solution center regarding this matter.  As of 12/3/2024, you were contacted by the store's District Manager who advised due to returning only the dog food and not the free $20 gift card that you received with the purchase resulted in your refund amount being lower than intended. 
  
  When you made the original purchase on 11/30/2024, the dog food was priced at $78.99, on your receipt you will see were you were charge the full amount  for the dog food and the free $20 gift card was added to the purchase which you then used in store that same day 11/30/2024. The $20 gift card was not applied to your original purchase as a discount and did not lower the cost of your dog food purchase to $58.99. 
  
  I have included the all your receipt information and details to assist in visualizing the above details. Additionally, per the District Manager, in order to have been refunded the full $78.99 plus taxes for the dog food purchased on 11/30/2024 the gift card would have needed to be returned as well. As a result of this being an in store purchase, the final decision regarding this matter is up to the ******************* Again, I am so sorry for any inconvenience experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 50 pound bag or ********** Niger seed last summer and when I opened it in September and filled my feeders the birds would not eat it. I was worried that they might have died from a bird flu. I tried several times after disposing of the seeds after a couple of weeks without any luck. I then bought seeds from another supplier and the birds are eating our normal 1 or 2 pounds a day. I took the bag of seeds back to the store on about November 2. The store manager would not give me a refund or replacements stating that the bag had been opened and would not even take the opened bag back saying that the bag had been opened ! I keep my seed in the bag in a room with a dehumidifier set at 40 percent and never have had this problem . Tractor Supply should be able to get a replacement for the seed from ********** but they still did not help me as a customer. The manager even told me that te reason they would not take the opened bag back is that they do not want to infect their feeds ! **

  

  Business Response

  Date: 12/10/2024

  Hi *****,

  We are so sorry to hear you are not completely satisfied with the Royal Wing Nyger Seed you purchased from our ********, **. store and would like to do whatever we can to help.

  The most recent purchase of Royal Wing Nyjer Seed we were able to locate on your account was from 3/9/24. Unfortunately, this purchase has exceeded our 30 day return period so the store can not accept a return for it. We sincerely apologize for any inconvenience this may cause you.

  If the purchase you are referring to in your complaint is not from 3/9/24, please send us the following information so we can locate your receipt.

  Purchase Date:  
  City/State of Store where purchased:
  Tender Used (i.e. cash, card, gift card, etc.):
  (if a card was used, please include the last 4 digits)

  Royal Wing is a TSC exclusive brand so we do have an entire customer service team dedicated to handling product quality complaints. You can contact the ************************* (ACS) line at ************** to speak with a representative regarding your concerns with this product.

   

   

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TRACTOR SUPPLY/**** Account Number: **************** Opened Date: 8/19/2023 Higher Credit: $795.00 I am writing to dispute a fraudulent account on my credit report under Tractor Supply Company, through ******** (CBNA). This account, opened on 8/19/2023 with a credit limit of $795.00, does not belong to me. I have never opened an account with ******************** or authorized anyone to open one in my name.I request that you assist me in having this fraudulent account investigated and removed from my credit report Thank you for your prompt assistance in this matter.

  

  Business Response

  Date: 12/03/2024

  Hi *****,
  Were so sorry to hear someone may have opened up a credit card account under your name. For security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to be able to assist you with this.
  For help with anything regarding a TSC Personal or Business Card account, simply contact Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST. They will be able to guide you through the process of disputing charges and reporting any fraudulent activity.

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call stating that it was ready for pick up. I do not own a truck so I needed to hire someone to pick it up (which cost me hundreds of dollars). I sent the guy to get it and when he got there he called to tell me that it was pretty beat up, full of scratches. So i told tractor supply that I did not want that. Why would I pay thousands of dollars for something that was coming all beat up? So they told me that they would build a new one but it would take about an hour. So my driver agreed to wait, for an additional fee of course. Time went on and nothing was happening so they told my driver he could take it in the crate and all I would have to do is put a fuse in it and that is the whole process of putting it together. Basically being the only option since I was paying hundreds of dollars to a driver to get this item we agreed to take the one in the crate. They needed to go back inside and look for the title. Another hour went by costing me more money and they told mu driver they have no title for it!! So now they refused to take it off the truck and said they would order a new title but it could take months. My driver had no choice but to take it because they would not take it off the truck. So now I have no title for this item!!! I cant believe it. It may he illegal to sell this without a title!! Finally after 5 hours (which should of only been 2 hours max) my driver arrives with this item in the crate. So now I have to pay the driver to take it out of the crate because it requires intense tools which i do not own. Now this is costing me a lot of money due to negligence of tractor supply! Once the item gets out of the crate we quickly realize that this one is also scratched up. But not only is it scratched up, the decal stickers fell off, the parking break was broken, there was no gas or oil in it. So now i have to spend more money to have someone fix the parking break, get oil and fill it up with oil, get the proper gas and fill it with gas.

  Customer Answer

  Date: 12/02/2024

  1. Store location 
  a. Street 
  b. City  
  c. State 

   

  Tractor Supply 
  ****************************************************

  

  Business Response

  Date: 12/12/2024

  Mr. ****,

  We want to personally apologize for this issues you experienced with the Massimo Mini Jeep you purchased from our *******, **. store. We have discussed this issue in great detail with the store management team and have confirmed your title has been sent out and should arrive within 14 business days. The Store Manager has also provided you with a $500 discount for the issues you experienced. Again, please accept our most sincere apologies for any inconvenience this may have caused you and know we truly value you as a Tractor Supply patron.

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently experienced an issue with a return at Tractor Supply that has yet to be resolved. I ordered a 23-gallon galvanized tub online 11/7 and picked it up in-store. However, it was not what I needed, so I returned it the very next morning11/8 9am. The associate handling the return assured me that $81.46 would be refunded to my ***** The refund was processed and appeared on my card on November 10.However, on November 13, the same amount of $81.46 was charged to my card again by Tractor Supply. I immediately contacted my bank to dispute the charge and also called Tractor Supply to investigate the matter. The associate who processed my return confirmed she remembered the transaction and stated the return was completed successfully. She directed me to their ***************************** for further assistance.Customer Solutions asked me to provide a screenshot of my bank statement showing both the refund and the subsequent charge, which I promptly sent. Unfortunately, I did not receive any follow-up. Two weeks later, I contacted them again, and they informed me their IT department said they couldnt confirm the charge on their end.When I reached out to my bank, they informed me that the issue appeared to be with Tractor Supplys processing and that they denied my initial dispute. I now have to file a second dispute with my bank, which they estimate will take another 15 to 20 business days to resolve.This situation has been unnecessarily time-consuming and frustrating. Despite following all procedures and providing clear evidence, the matter remains unresolved, and I am still waiting for the refund to be finalized by my bank through dispute!

  

  Business Response

  Date: 12/09/2024

  Hi ********,
  
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  
  I sincerely apologize for any delayed responses. I am so sorry for any delayed responses. I am so sorry for any issues you have experienced as a result of charged twice for your recent online order from 11/7/2024. I understand how frustrating this can be, which is not the type of online service we pride ourselves on and would like to let you know our teams have been actively working on the issue once it began.
  
  On 11/26/2024, our customer solution Team, sent you an email requesting further documentation to review the order payment details but receive no response. However, our internal team has reviewed your respective order information and details confirming the 11/13/2024 charge was successfully reversed from your account. 
  
   If you are still seeing the respective charge, please reply, to the 11/26/2024 email, with a screenshot of the charges for 11/8/2024 and 11/13/2024.Please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.  
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased vaccines from tractor supply for our family pet. Our pet now has parvo and may die because of the virus. During our vet visit our vet said that the vaccines are not handled and stored properly. If the vaccine is not kept at a certain temperature the live virus dies, and the vaccine is then not affective. Our vet bills as of now is totaling around $2,000.00 and our dog is still in the animal hospital. Our family may lose a pet that is very dear to us and our children will be traumatized. I have always shopped at Tractor Supply and have never been disappointed until now. I am sure that records from the local store will show when the vaccines were purchased, and I have all vet records/bills that show procedures performed on our dog. I feel as though Tractor Supply should be responsible for not only a refund for all vaccinations that I have purchased from them, but also all charges associated with our pets doctors visits. Hopefully, something will be done to prevent this from happening to anyone in the future.

  Customer Answer

  Date: 11/25/2024

  The store is located at **********************************************************. ***********, NC 28365. 

  

  Business Response

  Date: 12/10/2024

  Hi ***********,
  We are so sorry to hear about your family pet. The safety of our customers, and their pets, remain our top priority.
  To ensure this claim is properly investigated, I will be discussing it with the District Manager at our ***********, **. location. I will have them reach back out to you within 48 hours to discuss your concerns. Again, please accept our deepest apologies and know we truly value your satisfaction.

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a green house on November 1st and paid ****** and got charged that amount by them again on November 13th. I called and the lady said she will open a case for it. When I called to check in on my case I was told they could see my phone call but no case was opened and that they would open it. I called back again to see where they were at and got told that this has been continuously happen and they can't do anything right now for me to get my money back after their mistake. This is unacceptable. I have a family and bills that need to be paid and I need answers now.

  

  Business Response

  Date: 11/27/2024

  Hi ******,
  We have reviewed the charges for your online order and have confirmed that a hold authorization for $421.98 was placed on your credit card on 11/01/2024. TSC does not collect payment for standard shipping orders until they ship out. When your order shipped out on 11/04/2024, the hold was lifted and we processed the payment for $421.98. Because charges to credit cards are not always immediate, the charge did not post to your account until 11/13/2024. You were only charged $421.98 for your online order. If you believe you were charged anything different than $421.98, you will need to dispute the charge with your financial institution.
  
  

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my first time with baby chicks. I ordered ten Easter ****** which two of the ten were blind. What kind of hatchery's are you using for 20 percent of my chicks to be sickly. I am not happy with this and will never order chicks from you again. A pitiful shame to sell animals like that.

  

  Business Response

  Date: 11/25/2024

  Hi ****,
  We sincerely apologize for the loss of your birds. We have processed a refund for the 2 birds that you lost. Please allow 3-5 business days to see this credit back in your account.
  We are passionate about serving our customers and appreciate the opportunity to be here for you.

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********