Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Tractor Supply Company, Inc.

  1455-B West Main Street Lebanon, TN 37087

  
• 

  Tractor Supply Company, Inc.

  513 Nolan Drive Smyrna, TN 37167

  
• 

  Tractor Supply Company, Inc.

  1770 Haleukana St Lihue, HI 96766-9067

• 

  Tractor Supply Company, Inc.

  4931 S. US Hwy 41 Terre Haute, IN 47802

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my order from tractor supply and they are saying they returned refund when I didn't. I called my bank and there is no refund .

  

  Business Response

  Date: 12/23/2024

  Hi *******,
  
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  
  I sincerely apologize for any delayed responses. I've reviewed your online order details confirming a refund was successfully processed for your online order on 12/18/2024. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days, excluding the weekend, depending on your financial institutions processing time. As of today 12/23/2024, it is the 4th day of the 3 to 5 business days.
  
  If your order was paid for using ******, it will be refunded to the ****** account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order. Again, I am so sorry for any inconvenience this may have caused. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ************************ roughly 90 days ago from this location. After about 30 days the pellet stove just stopped working. I contacted the store and they told me that I had to contact the company (Grand Teton Collections). So I contacted them. After many many attemps I was finally able to get a hold of a guy named ****. He was very nice and patient. I explained the issue to him and he told me that he knew exactly what the issue was and sent me out the part. He also stated that this issue has been a common one with these stoves. Once the part arrived, I quickly found out that it wasnt easy to install. I again contacted **** and after roughly 3 missed calls and a few unanswered texts, he finally responded and told me that I had to figure it out on my own because they dont send anyone out to do the repairs. I thought this was very bad customer service but at that point it was out of my hands so I took a screwdriver and attempted to change the part which I was finally able to do after roughly 2 hours. Just to find out that wasnt the issue. After many more attempts of trying to get a hold of ****, he finally agreed to send 3 more parts. Again the parts were very difficult to install especially if you are not familiar with the stoves and dont have the right tools. But once again I was able to install all 3 parts that he sent me only again to find out that the pellet stove still dont turn on. Ive again been trying to get a hold of **** with no luck. I also contacted the Tractor Supply store located in *************** and tried to explain my situation to them, they took my number and said they would call but never did. I paid $1,000 for a brand new pellet stove thinking I wouldnt have any issues but not only am I having issues but Ive been without heat now for close to 2 months. This just isnt fair. I should be able to return this item for a new one or someone should be sent her to fix it.

  

  Business Response

  Date: 12/26/2024

  Hi ****,
  We are so sorry to hear about your experience regarding the *** ******* 20 Pellet Stove you purchased from our ******, **. store.
  This is not the quality of products we pride ourselves on and appreciate you bringing this to our attention. 
  We will be discussing this matter with the District Manager, for our ******, **. store, and have them reach back out to you within 48 hours. Again, please accept my deepest apologies and know we truly value your satisfaction.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an almost $900 DeWalt compressor last year November 2023. Less than a year later, the compressor was smoking and almost blew up in my garage. I called ****** because it has a year warranty. Dewalt gave me the run around and said the warranty is through ************. I reached out to them, and it was over 6 months for them to fix it, they never got back to me. I have emails for this. I called Tractor supply customer solutions department with ***** from the watt store on the line and she heard how dismissive, nonchalant, and careless he was. She had to tell him that he needs to engage in resolving my issue rather than dismissing me. He does this every time and also says that he is the store manager when he is not. I have documents, videos, photos, and proof of every conversation. I bought another of the same Compressor and gave them time to resolve. The store manager finally called me after weeks, (******* ****) and tells me that he will issue me a partial refund for everything I went through. We went there a few times, and they said he was not there. Finally, went again today and ***** said he doesn't work for the company. Again, ***** being very dismissive and stating there is nothing he can do and to leave. I did become upset and told him that as a manager he is useless because he is doing nothing to resolve the problem. He does not know how to manage the place because clearly, he is not looking eye to eye or even acknowledging the fact that my house burned down or that I am out $1800. I have given them 4 months to make this right. This is absolutely ridiculous and straight scammers. I would not recommend tractor supply to anyone! Take your business where it is appreciated

  

  Business Response

  Date: 01/16/2025

  Hi *****,
  Were so sorry to hear about your experience with the DEWALT 60 GALLON AIR COMPRESSOR, SKU # *******, you purchased on 11/1/2023. This is not the quality of products we pride ourselves on and appreciate you bringing this to our attention. Because your purchase has exceeded our return period, your warranty claim request will have to be handled by the manufacturer. You mentioned you have been in contact with **************, but we still want to provide you with their contact information. The warranty claims department for ************** can be contacted by phone at **************, or by emailing ****************************************************************.
  We also want to apologize for the poor service you received at our ********, **. store. To make sure this is addressed properly, and to ensure steps are taken to prevent something like this from happening again, we will discuss this matter with the District Manager. You can expect to receive a call back within 48 hours to discuss your concerns.

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving emails from Tractor Supply Company after multiple attempts to stop the emails from methods of unsubscribing, contacting them directly, and waiting.

  

  Business Response

  Date: 12/18/2024

  Hi *******,

  Were so sorry to hear you no longer want to receive any more of our promotional discounts and coupons.Weve changed your preferences in our system and opted you out of promotional emails. Please keep in mind the changes made today will take a few weeks to cycle through and update. This means you may get one or two more items from us in your mailbox before they stop completely. 

  If you are a member of our *************** program you will still receive emails regarding any rewards you earn.

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22700202
  
  I am rejecting this response because:

  I made it very clear I do not want to receive any more contact from this entity and this includes email messages and solicitations specifically sent to **************************

  This ticket will continue to stay open until an agreement is made, or future solicitation are to be found, documented, and added here.

  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 12/23/2024

  Hi *******, 
  
  I am sorry to hear you no longer want to receive any more of our promotional emails. Per our last response you have been successfully opted you out of receiving these in the future. 
  
  These changes can take a little time to update in our system, so you may still receive one or two more promotional emails from us before they stop completely.
  
  Please keep in mind, if youre a member of our *************** you will still receive ************** specific reward emails. If you would like to be removed from the *************** program please feel free to confirm your request. 
  
  Additionally, you can visit the respective link below to request to have your information deleted as well. Again, I am so sorry for any inconvenience you may have experienced. 
  
  ********************************************************************************************************************
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  
  

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online 12/2/24 I ordered 2 Dumor rabbit hutches SKU # ******* and I was told BOTH were in the store that day! When I went to pick up after 5 pm, I was told there was only one at the store and I would get the other one Saturday 12/7/24; and I would be notified when it was available for pick up Saturday. I never got a notification. It was being shipped ***** tracking number ************ and to this day 12/16/24 I have not received this package. I have called the ************ TSC store manager ******** and she had no solution for me and/or blamed ***** for the delay. I have called ***** and they would also do nothing, the package has been siting on a truck since 12/9/24 from *********. I have 7 dead bunnies due to this delay. I would very much like my package today. If Tractor supply can not produce my package I feel a discount is not too much to ask along with my dumor hutch I have been awaiting as I can not bring my dead bunnies back to life because of the delay. I do not want to cancel the hutch as I am not paying full price for the hutch as I got it on sale. I also think Tractor supply inventory should not lie to customers saying they have items not available in store inventory that isnt there. IF I knew both the hutches were not in the store, I would not have bought two. Now I have no hutch and out my money I paid. It is a very nice Hutch for the money, and I want it asap.

  Customer Answer

  Date: 12/20/2024

  Issue has been resolved after I called corporate tractor supply.   Thank you for your time.   ******** ******

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought a generater. never came to house. have been fighting a refund since oct 2 2024.

  

  Business Response

  Date: 12/17/2024

  Hi ********,

  We sincerely apologize for the issues you experienced with your order. A refund for your order in the amount of $313.19 was issued via check and was mailed out from our corporate office in *********, **. on 12/4/24. Checks are mailed via **************************** and typically take 14 business days to arrive. Again, please accept our most sincere apologies for any inconvenience this may have caused you.

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22692186
  
  I am rejecting this response because: it has been 15 days. only reason i am sending this is because they have given me 3 seperate  mailing dates.
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 12/23/2024

  Hi *******,
  
  I sincerely apologize for any delays you have experienced at this time. I have reviewed your information and case details, upon doing so it has been confirmed your refund check was mailed out on 12/4/2024. On 12/11/2024 this information was disclosed to you by our leadership team via phone call.
  
  When a refund check is mailed out it takes a minimum of 14 business days/ 2 weeks, this does not include the weekend. As of today 12/23/2024, it is currently the 11th business days. With it being the holiday season we advise to keep in mind delivery time frame may alter based on delivery company, and in this case ***** Again, I am so sorry for any misinformation provided and inconvenience this may have caused.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 01/14/2025

  i requested a refund 2 months ago, oct 4 2024. said they sent refund chk 12/04/2024. still no refund check. it has been two months. how long does it take to get mailn from tenn.?

  

  Business Response

  Date: 03/06/2025

  Hi ********,

  Our records show the original check sent out to you on 12/23/24 was voided as you stated it never arrived. A new check was issued and shipped via ***** with expedited, overnight shipping on 1/8/2025. The tracking number for this check is ************. We have reviewed the tracking information and ***** is showing this was delivered to your front door on 1/9/25 at 1:03 PM. We have attached the proof of delivery for you to review.

  If you are unable to locate this shipment, or if there is anything else we can assist you with, please do not hesitate to reach out to our customer solutions team at *************.

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was double charged. 10/29/24 I ordered 10 female chicks for $41.99 deducted my ckg. 11/7/24 credit back $41.99 Ok. I reorder same 12/3/24 but only unsexed avail.$34.99 deducted my ckg.$34.99 shipment arrives.1 is ********* day post office calls,come p/u your chicks.Told them we did yesterday.PO said come P/U.Then Tractor sply.deducts $41.99.I only want 10 chicks & to pay once.I want a refund for the 2nd shipment $41.99.PO would not let us leave them or refuse them.I never ordered 2 batches of chicks & the girl I talked to at TS solutions was very disrespectful & hung up on me. Her name was April.I was very polite to ********* was of no help.This is the 2nd time we have had trouble with Tractor Supply.If we dont get a satisfactory resolution we will no longer patronize their stores.We have made some very large purchases there & if thats how they treat their customers,we can shop elsewhere.

  

  Business Response

  Date: 12/16/2024

  Hi *******,
  We are so sorry to hear there were issues with your online order and want to do whatever it takes to help. 
  When customers place standard shipping orders, a hold is placed on their credit card for the full amount of the order. TSC does not collect this payment until the order ships out. I have reviewed the charges for your order and we are showing there was only one hard charge for $41.99 on 12/8/24. However, the hold authorization that was placed on your credit card is still open. It did not fall off as it should have. 

  We sincerely apologize for any inconvenience this may have caused and have sent a ticket to an internal team to manually remove the open authorization. We have also added two $10 reward certificates to your ************** account for the inconvenience. These rewards will only remain active for up to 60 days so you will want to use them soon. Again, please accept our most sincere apologies.

• Initial Complaint

  Date:12/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wasn't even a customer I was with the customer and we weren't welcomed upon enteringsoon after I was harrasungly followed by the two same employees and it prescribed to cause my mental health issues to push me into a anxiety attack when I brought my problem to the manager who was one of the two stalking me his response was rude and uncalled for is reasoning was my odd shopping habits whatever that means since I wasn't even the customer at that point I wouldn't spend my hard earned money in that store if it was the only one for miles I feel like I was being sexually harassed by the manager he was very unprofeicnal and should not have the posstion

  

  Business Response

  Date: 12/16/2024

  Hi ******,
  Were so sorry to hear about your at our **********, **. store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  To make sure this is addressed properly, and to prevent something like this from happening again, we will be discussing this issue with the District Manager. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to shop at tractor supply and they will not quit harassing me about want me to check out or want me to leave and I was doing nothing wrong it was me and my cousins I had to wait on my old lady to get done seeing her kids so I can pick her up so I was trying to buy time and I was purchasing the stuff from the store

  

  Business Response

  Date: 12/16/2024

  Hi Dakota,
  We are so sorry to hear about your experience at our ***********, **. store location and appreciate you bringing this to our attention.
  We will discuss this matter with the Store Manager to make sure this is addressed properly and to ensure steps are taken to prevent something like this from happening again in the future. Again, please accept our most sincere apologies.

• Initial Complaint

  Date:12/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered dog food on 11/24. On 11/25 I recieved an email that my dog food shipped. My dog food was not actually recieved by ***** until 11/29. On 12/2 I reached out because I still have not recieved my dog food or my pine shavings. Order numbers: ********** & **********. I still have not recieved my items or any correspondence from Tractor Supply. ***** says my items were damaged in shipping and cannot be delivered, to reach out to the shipper, but they will not respond. At this point I would like a refund and replacement for my trouble & stress right before Christmas.

  

  Business Response

  Date: 12/06/2024

  Hi *****,
  
  I sincerely apologize for any delays experienced at this time. I am so sorry to hear there was an issue with your online order due to items being damaged in transit. I have reviewed your online order, 1174636387,  details and information confirming ***** has made an exception on the delivery as a result of the damaged.
  
  Per your request I have successfully created a replacement for the respective order items. Additionally, I have processed a refund for your online order as a one time courtesy. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using ******, it will be refunded to the ****** account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order.  
  
  As for order, **********, I have reviewed the order details confirming the order has successfully shipped in full and is expected to arrive between 12/7/2024 and 12/9/2024. If youre not completely satisfied, simply return your item(s) to any Tractor Supply Company Store (with proof of purchase) within 30 days of the purchase date. Well be happy to exchange or return the item at its original purchase price!
  
  For store purchases, the cash register receipt serves as proof of purchase for items bought at your local Tractor Supply Store. For items purchased online, your order confirmation will serve as proof of purchase. For more detailed information about our Return Policy, along with some Return Policy FAQs, just click the link to visit the Tractor Supply Company Return Policy page on our website. Again, I am so sorry for any inconvenience you may have experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST