Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Del's Farm Supply

  199 Kalanikoa St Hilo, HI 96720-4607

• 

  Del's Farm Supply

  326 Hanamau St Kahului, HI 96732-2423

• 

  Tractor Supply Company

  461 Voluntown Rd Ste 1 Griswold, CT 06351

• 

  Tractor Supply Company, Inc.

  320 Enterprise Drive Pendleton, IN 46064

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pur*****d ***** Alfalfa Pellets from the Tractor Supply Company store in *********, **. Upon the first feeding of these pellets, two of my horses choked on the product. One horse's choke incident resulted in an emergency vet call to save her. This vet visit resulted in a $500 invoice. The pellets were choked per the instructions and even four hours after soaking, were not breaking down as they should. I immediately contact TSC and was told they'd pay the pet invoice and refund the product. Upon seeking my paid vet invoice and refund, I was only offered a refund. I was then told a different company (*******) made the product and I needed to contact them. I contacted ******* and was told they didn't manufacture this product. I contacted the TSC *********, ** store manager and he advised I needed to contact *********. This is now the third company I'm having to reach out to for compensation for a vet bill for a faulty product that I pur*****d from TSC. I'm seeking TSC to pay the vet invoice and they can take it up amongst themselves to go after the manufacturer for reimbursement instead of sending me on wild goose ***** after wild goose *****.

  Customer Answer

  Date: 11/19/2024

  Ive reached out to a third company, Manna Pro, under the advisement of Tractor Supply and this third company has advised they didnt manufacture these pellets. 

  

  Business Response

  Date: 11/28/2024

  Hi *****,

  We are so sorry to hear about the issues you experienced with the DuMor Alfalfa Pellets you purchased. The Store Manager at our *********, **. store processed a refund on 11/07/2024 for both bags of DuMor *************** you purchased. All product quality complaints have to be handled by the manufacturer as they will need to conduct their own investigation. The manufacturer will then work with you directly on a resolution. ************************ (ACS) handles all warranty claims, replacement parts, and quality complaints for all TSC exclusive brand products. You can contact *** at *************, and they will be happy to help. 

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22552504
  
  I am rejecting this response because: I have contacted three manufacturers already. Its not only disheartening, but concerning that TSC doesnt know who manufactures their brand of food. 
  

  The store manager and customer service *** I spoke to at corporate, ********, both advised theyd like to make good on this by paying the vet invoice and then I was told to go after the manufacturer but sent on a wild goose chase to go after three (now four companies). Ive done the leg work, TSC should make good on their promise to pay the vet invoice and go after the manufacturer themselves.

  $500 for a vet invoice pales in comparison to what myself and others contribute in sales at TSC, but since TSC cant make good on their promise (and more concerning doesnt seem to even know who makes the product with their brand), I think I should make this public and will no longer be shopping at TSC moving forward. 

  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 12/16/2024

  Hi *****,
  We are truly sorry that your horse choked on the DuMor horse feed you purchased. The manufacturer has to handle product quality claims as they will need to do their own investigation to determine whether or not the product itself was at fault.  Because this was an in-store purchase, we have asked the District Manager for our *********, **. store to contact you and provide you with the manufacturer contact information. Again, please accept our most sincere apologies for the delayed response you have received.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in 2020, *****, mi wife, signed up for the *************** at TSC but failed to follow through with the email confirmation. I then contacted TSC to change the account to my phone number and email. The next time we went to the store to give our phone number for the *************** there were now two accounts with our name on them. I did more contacting with TSC, email and customer service phone calls. Then there were 4 accounts showing when using our phone number. Now two accounts show up with our phone number but the cashier can tell which one is ours. During all this time our ********* club rewards wouldn't scan at the checkout. Once in a while the cashier would give it to us anyway but we never 'pushed it.'. Now it's 2024 and after contacting with the TSC IT and customer service thru emails and phone calls and following their directions on our account we lost rewards and none of our purchases since July, 2024 are showing up in the TSC app or when signing into our account on their web site. It seems the ********* club is not what we were told it would be. There are numerous contacts I've made that I haven't listed here and being told it's all fixed but we are basically not eligible for Neighbor's Cllub rewards. When I called customer service last week - 1/2024 - I was told their information is showing up on our account but without it showing to us on our account we can't tell if we have any rewards. We are repeatedly told things are fixed but nothing changes in our access to the info. The website won't let us update our email address either. We just would like to use the promised rewards and have their IT finish the job. I can't even supply an account number as the website and app aren't cooperating.

  

  Business Response

  Date: 11/15/2024

  Hi ***** and ***,
  
  I sincerely apologize for any delays experienced at this time. I am so sorry to hear there has been an ongoing issue with your *************** account and issues with accessing your program rewards. Upon reviewing your account details and information, it has been confirmed you have an open case and communication with the Tractor Supply Customer solution team regarding the issues with your account. 
  
  The matter has been escalated to our internal team for further review and resolution in merging all your *************** account into one. Once all accounts are merged all your transaction history, points and active rewards will be combined into one account as well going back to when you first joined the program.  
  
  Once an update is providing advising the matter has been addressed and completely resolved, we will be sure to notify. Please be mindful our teams work the request/inquiries in the order they are received and are currently behind therefore updates may take a little longer then normal. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  
  

• Initial Complaint

  Date:11/14/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tractor Supply charges Incorrectly Reference TSC0931899 I gave spoken to corporate customer solutions several times I have not received a resolution or have been offered sufficient or professional customer service I have been promised a call back for follow up and have not received any call backs have received emails with a general Tractor Supply general email address I have provided at least five different days copies of my bank statement showing their charges were duplicated and sometimes even charged the same amount four times from the time period of October 30th - November 5th on November 7th I got some reimbursement but not all I've called several times spoke to supervisors I get no call back I get no resolution instead the last supervisor named ***** gave me the phone number to the third party check systems via email name World Pay when I call there they only deal with merchants and could not receive any information on my reimbursement back to my debit card this is very poor customer service I don't feel as a customer I should have to be doing the leg work I feel it's their responsibility to reimburse customers if they charge their debit card in error and their professionalism is the lowest grade I've ever had to deal with the store that I have made purchase which was only two purchases one was for $63.69 the other was for $10.68 however I have been charged several days charges for the same order over and over again and nobody at Tractor Supply corporate office will help me resolve this I can provide my bank statements screenshots to provide information of where they changed my debit card over and over again and now will not even resolve to try to reimburse my account this may not be a lot of money to some people or businesses but it sure is to me and I need to pay my bills and I'm missing well over $300 that Tractor Supply has charge my debit card in error I have not received an acceptable resolution no resolution at all

  

  Business Response

  Date: 11/15/2024

  Hi ****,
  
  I sincerely apologize for any delays experienced at this time. I am so sorry for any issues you have experienced as a result of being charged twice for your recent online order from 10/30/2024. I understand how frustrating this can be, which is not the type of online service we pride ourselves on and would like to let you know our teams have been actively working on the issue once it began.
  
  There was a known widespread issue, resulting in customer's who made online order purchases being charged twice despite only making one purchase. Our internal team  immediately got on the matter and has began actively working to resolve the issue. They began processing charge reversals as of 11/5/2024 which would reflect on your account within 5 business days, or by 11/8/2024. I have included a PDF document listing the duplicate charges and the respective refund dates. Additionally it was also confirmed any overdraft fees will be reversed as well. Please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.  
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  
  

  Customer Answer

  Date: 11/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:11/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tractor Supply charged my card fraudulently for $10.80 on Nov 4, and I have called multiple times at this point with no resolution or remorse from them whatsoever. A supervisor named ****** told me they "are aware of a system issue that has caused some customers to be double charged" but he refused to refund my money or offer any resolution at all. Many other customers have been affected, and most have been charged far more than I was. They have not even bothered to reach out or make any kind of statement regarding this so-called "issue", so at this point I don't think they have any intention of resolving this or refunding this stolen money. I am filing this complaint, as well as complaints with the ***, ***************************************************************. This is absolute theft and fraud. I want my money back and the other customers want their money back as well and for this fraudulent company to make this right. I hereby REVOKE PERMANENTLY Tractor Supply or any of their vendors' right to charge my card and demand that they completely remove my information from their system. I also want reimbursement for the hassle of having to drive 2 hours to get a new card and close my bank account and reopen a new one because I now am scared of more fraudulent charges with no recourse. They WILL pay restitution not only for the money they stole, but for the time, hassle and distress this has caused. If they are not willing to make all of this right, then I will absolutely move forward with filing state, local and federal criminal theft charges, as well as seeking legal counsel to move forward. Many are considering a class action lawsuit, and I will join them if this is not made right IMMEDIATELY by Tractor Supply. This is theft and fraud.

  

  Business Response

  Date: 11/09/2024

  Hi *****,
  
  I sincerely apologize for any issues you have experienced as a result of charged twice for your recent online order from 10/25/2024. I understand how frustrating this can be regarding your hard-earned money being affected.
  This is not the type of online service we pride ourselves on and would like to let you know our teams have been actively working on the issue once it began.
  
  As previously advised by ********, our internal team started processing charge reversals as of 11/5/2024 and you should see this reflected on your account within 5 business days from that date, or by 11/8/2024. Due to inconvenience experienced, I have sent a $25 electronic gift card as a one time courtesy, to the provided email address. 
  
  Additionally, I have successfully removed your information as requested, and advise to please follow the respective link where you are able to submit your request for complete/final removal, ************************************************ . Please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron. 
  
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22532245
  
  I am rejecting this response because:
  I did finally see the refund, AFTER I had filed multiple complaints.  It took threatening them with legal action and fiiing these complaints to get any form of resolution.   This is CRIMINAL.  *** reported them and I hope governmental agencies crack down on them for this nonsense.  I also deleted the emails for the gift card because it looked like spam.  They never bothered explaining anything until now.  I honestly dont want the cards anyway because after this, I will NEVER do any form of business with this company.  They have shown a total disregard for customers by stealing money and refusing any refunds or answers.  They dont deserve to be in business at all. Ill advise everyone I know, and in fact, already have, of this behavior and will avoid this company like the plague that they clearly are.   Theft deserves punishment.  The fact that it has taken multiple WEEKS and complaints to get them to respond and even halfway attempt to make this right is fiaguating and shows how very little they think of their customers.   Shameful.  Good riddance. 
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a bigger purchase on 10/26/24 for about $2,233.08. It was paid and delivered the same day. Exactly a week later Tractor Supply pulled the exact same amount of my account again, putting my account into overdraft. I called Tractor Supply the next morning and was told that there was a glitch and it had happened to a lot more customers. Since then I have called almost every day to ask when customers would be getting their money back. I filed a dispute with the bank but have not heard back from them yet. Every time I called I have been given a different timeframe of when the money would be back. Today I asked what would happen to overdraft charges and late fees that are occurring. I was told tomorrow all customers should be getting their money back and overdraft charges should be canceled out. When I asked about what would happen with late fees that are occurring I was told the money would be back tomorrow. I explained that I was inquiring about late fees because I am late paying bills the customer service representative hung up on me.

  

  Business Response

  Date: 11/07/2024

  Hi *******,
  
  I sincerely apologize for any issues you have experienced as a result of charged twice for your recent online order from 10/26/2024. I understand how frustrating this can be regarding your hard-earned money being affected.
  This is not the type of online service we pride ourselves on and would like to let you know our teams have been actively working on the issue once it began.
  
  They have started processing charge reversals as of 11/5/2024 and you should see this reflected on your account within 3 business days, therefore by 11/8/2024. Please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  **************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  

• Initial Complaint

  Date:11/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed on online order for store pick up on 11/27/2024. I was immediately charged for that order. On November 2 2024 Tractor Supply charged me again for the same order. When I called I was told it was a "glitch" and someone would contact me. Never happen. I filed a dispute with my bank. They denied it based on tractor supply response. Each time I call tractor supply i get a different answer about when my money will be returned. Each time it gets longer and longer.

  

  Business Response

  Date: 11/07/2024

  Hi *******,
  

  I sincerely apologize for any issues you have experienced as a result of charged twice for your recent online order from 10/27/2024. I understand how frustrating this can be regarding your hard-earned money being affected.
  This is not the type of online service we pride ourselves on and would like to let you know our teams have been actively working on the issue once it began.
  
  They have started processing charge reversals as of 11/5/2024 and you should see this reflected on your account by 11/8/2024 or within 3-5 business days. Please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  **************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:11/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 dog kennels and 2 dog houses on OCT 31, 2024. and paid ******** via my *** ************ card. TSC then turned around and charged me again on 11/4/2024 for the same order. They say its an issue with their billing but have not refunded my money. Per their ********, this has been happening over a week with no resolution.

  

  Business Response

  Date: 11/07/2024

  Hi ******,

  I sincerely apologize for any issues you have experienced as a result of charged twice for your recent online order from 10/31/2024. I understand how frustrating this can be regarding your hard-earned money being affected.
  This is not the type of online service we pride ourselves on and would like to let you know our teams have been actively working on the issue once it began.
  
  They have started processing charge reversals as of 11/7/2024 and you should see this reflected on your account within 5 business days, therefore by 11/12/2024. Please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  **************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22522318
  
  I am rejecting this response because: this form response was pathetic at best. You had money over a week and cause financial hardships all while collecting interest on my money. A WEEK!

  I have been charged nsf in the amount of ****** due to your negligence and lack of urgency. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 11/09/2024

  Hi ******,
  
  I understand how frustrating this has been and sincerely apologize for the inconvenience experienced. As previously advised, our internal teams began processing charge reversals as of 11/7/2024 and you should see this reflected on your account within 5 business days, therefore by 11/12/2024. Please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  **************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:11/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* mini bike last year. I had no problems until my bike suddenly caught fire and I sustained 2nd degree ***** on 10 percent of my body. After months of dr. ************ and burn center appointments ******* is refusing to take responsibility without my original receipt. However all the warranty paperwork along with the recipt was on the mini bike and caught fire so I have no proof.

  Customer Answer

  Date: 11/07/2024

  Dam road 

  Clearlake,  CA

  Serial number: *****************

  

  Business Response

  Date: 11/19/2024

  Thank you for reaching out. We are attempting to locate your receipt but will need some more information from you. Please provide us with the following information:

  Purchase Date:
  Estimated Amount:
  Product SKU#:
  City/State of Store where purchased:
  Tender Used (i.e. cash, card, gift card, etc.):
  (if a card was used, please include the last 4 digits)

• Initial Complaint

  Date:11/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged $77.35 on October 26th for an order i placed. Tractor supply then deducted $77.35 again on November 1st. I called and was on the phone with them for a while but they have done nothing to correct the duplicate charge.

  

  Business Response

  Date: 11/07/2024

  Hi ****,
  
  I sincerely apologize for any issues you have experienced as a result of charged twice for your recent online order from 10/26/2024. I understand how frustrating this can be regarding your hard-earned money being affected.
  This is not the type of online service we pride ourselves on and would like to let you know our teams have been actively working on the issue once it began.
  
  They have started processing charge reversals as of 11/5/2024 and you should see this reflected on your account within 3 business days, therefore by 11/8/2024. Please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  

  Customer Answer

  Date: 11/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Fleet

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought pr0duct 0n October 26, 2022, with 2 year service plan. When I could not get the product to work at a later date,with in the extented plan:; I was told by employees at tractor supply that I had to contact the manufacturer of the product: Mighrty Mule Gate Openers for satisfaction. I subsiquently contacted them and made arrangements to ship the control panel to them for repair and/or replacement. I shipped the panel by ****. I have not received the repaired panen since.. I can't find the receipt from the shipping store in **********, otherwise I would furnish. There is only that one store that handles FedX, therefore if required, I could ask the store if they can research their records for a copy of the shipping receipt. I have called Mighty Mule several times and they tell me they will ship the product. I am a disabled veteran and the opener is a great help, when it works.

  

  Business Response

  Date: 11/07/2024

  Hi ******,
  
  I am so sorry for any issues you have experienced with your purchase from 10/26/2022 and item not working properly.  Its never easy when something youve spent your hard-earned money on isnt working properly. Fortunately, youve purchased a Power Plus Protection Plan!
  
  I have reviewed the provided information and purchase details confirming the purchase is currently outside of our 30 days return policy and 90 days for active *************** members only. As a result we recommend to please continue working with the manufacturer, ************, or under your product's extended warranty.
  
  By reaching out to *************************** directly, you can get information regarding the details of your plan, along with information about the manufacturers warranty your "Mighty Mule Single Swing Medium-Duty Smart Capable Gate Opener for Gates Up to 16 ft. L or 550 lbs" may still be under. Representatives can be reached 24 hours a day, 7 days a week at **************. However, if you would prefer we contact them for you, simply let us know and well be happy to do so! I have attached the respective purchase receipt for your use if needed along the process. Again, I am so sorry for any inconvenience you may have experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST