Business Profile

Farm Equipment

Tractor Supply Company, Inc.

Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

443 total complaints in the last 3 years.
157 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I obtained a Tractor Supply credit card via ********** I made a purchase but lost my card. While waiting for a new card, my payments got behind. I want to transfer my balance to a 0% card but I still have yet to get the new card to get the account number for the balance transfer. I have called countless times and requested either my account number or a new card and they refuse to provide either. Now customer service states that I can't transfer my balance until I pay almost ****** that is past due all because they refuse to send me a new card or simply provide me with my account number. They keep adding interest and reporting to credit. i was never told that there were re-payment stipulations and had to use a checking account. They are purposely not providing the information needed to accrue interest which is unethical! i have a right to know my own account number that I am paying on! My own bank provides an account number as long as specific information is verified which I am willing to do. I just want to transfer the balance and be done with Citibank and Tractor Supply for ever. Not fair that I have worked very hard on my credit for this company to hold my own information with me!
Business Response
Date: 07/08/2024
Hi ********,
I am so sorry for any issues youve experienced with your TSC Credit Card account and understand how frustrating this may have been as your credit status is very important to you. For security purposes, the Tractor Supply Customer Solutions team does not have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement or to make any account adjustments/changes. For help with anything regarding your account, we advise to please continue working with Citibanks TSC Representatives at **************** and ensure to speak with a Supervisor regarding the matter. Again, I am so sorry for any inconvenience experienced.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 07/09/2024

Complaint: 21930794

I am rejecting this response because: I HAVE TRIED TO WORK WITH BOTH CITI BANK AND TRACTOR SUPPLY. NO ONE WILL ASSIST AND IT IS RIDICULOUS. MY OWN BANK WILL PROVIDE MY BANK ACCOUNT INFORAMTION VIA PHONE AFTER VERIFICATION AND YET TO PAY MY A **** WHICH I HAVE TRIED OVER AND OVER AGAIN I CANT GET MY OWN ACCOUNT NUMBER. SOMEONE NEEDS TO ********************** ME WITH MY OWN INFORMATION IN ORDER TO BE PAID! THIS IS A TACTIC TO KEEP ACCRUING INTEREST AND REPORTING ON MY CREDIT. THERE HAS TO BE SOMEONE THAT CAN PROVIDE ME WITH THIS INFO. I SHOULD NOT HAVE MY CREDIT RUINED BECAUSE I CAN'T GET THE COMPANY TO PROVIDE ME WITH MY FULL ACCOUNT NUMBER OF THE ACCOUNT I AM PAYING! YOU ARE A FRAUD AND THIS IS SCAMMING PEOPLE! THIS WAS NEVER DISCLOSED U[PON APPLICATION! I WANT MY INFORMATION SO I CAN PAY THE **** IN FULL AND I WANT MY CREDIT REPORT TO BE PAUSED AND INTEREST UNITL THIS INFORMATION HAS BEEN SUPPLIED TO ME

Sincerely,

*******************************
Business Response
Date: 07/10/2024
Hi ********,

I sincerely apologize for any inconvenience as previously advised, for security purposes, the Tractor Supply Customer Solutions team does not have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement or to make any account adjustments/changes. Therefore we have no way to make any alterations to your respective credit account or credit report on our side. For help with anything regarding your account, we advise to please continue working with Citibanks TSC Representatives at **************** and ensure to speak with a Supervisor regarding the matter. Again, I am so sorry for any inconvenience experienced.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:07/08/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shipping of live animals without adequate tracking on 6/26/24. Still haven't arrived as of today 5 days later. I have filed a complaint with the **** Inspector General for violations of Publication 52 (Perishable Live Animals).
Business Response
Date: 07/25/2024
Hi *****,
Thank you for contacting the Tractor Supply Customer Solutions Team.
I sincerely apologize for any delayed responses. I am so sorry for any issues you have experienced with your online order for live birds and not receiving your package in the expected time frame. Upon reviewing the tracking information for your original shipment, the **** website advised there was an exception made in transit and disposed of the package. I understand how frustrating this can be and apologize for any inconvenience as a result. Per **** Regulations, when live bird orders are shipped, the birds will ship via Express or Priority mail and arrive at the **** within 1-2 business days guaranteed considering any unforeseen circumstances or exceptions. The packaging of each shipment includes the following:
-All deliveries will have Gro-gel, a nutrient used in shipping for hydration in each box
-Each box will be modified to handle 10-chick shipments
-During weather below 40 degrees, hand warmers and extra padding will be used for warmth.
Upon further review, I have confirmed a replacement order of live birds was shipped to you on 7/15/2024 and was successfully delivered as of 7/17/2024. However, well address this issue with our Operations Team and confirm the proper steps are taken so we can prevent this from happening again. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
*********************************************************************************
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:07/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Major purchase at 3.99 percent for 36 months.Tractor supply on line calculator shows 1900 purchase would be ***** per month. Billing statement wants ***** per month.Their website calculator is fraudulent and won't accept responsibility.
Business Response
Date: 07/01/2024
Hi ****,
I am so sorry for any issues youve experienced with your TSC Credit Card and understand how frustrating it may be. For security purposes, the Tractor Supply Customer Solutions team does not have access to any TSC Personal or Business Card credit account or banking information to see the terms of your specific card agreements and details. For help with anything regarding your account such as billing discrepancies and further account details, we advise to please work directly with Citibank. Ensure to speak with a supervisor regarding your concerns. Well address this issue with our internal Team in regards to your feedback. Again, please accept our deepest apologies for any inconvenience you may have experienced.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:06/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Baught ********************* receiver from them what the problem is the rest of the hitch is unavailable, sign in the stores saying satisfaction guaranteed, they refused to give me my money back, even though they sold me something I couldnt use
Business Response
Date: 07/01/2024
Hi ****,
I sincerely apologize for any delayed responses. I am so sorry to hear about your experience regarding not being able to return your purchase of a ********************* at the ********, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.

To make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:06/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My store card was replaced by a ************** Card. I had not made the request; This was done without my knowledge or acknowledgement. I used the card assuming that it was the same account. I had the account set up to be paid through my bank automatically. I received calls from Citi that I had overdue balances, I kept checking my account online and my statements were 0. I did not realize that I had 2 credit accounts, and the cards were not the same. I finally clicked on a drop-down arrow on the website revealing the second account. I immediately paid for the pastdue merchandise, waited for the following statement and paid for the remaining merchandise. I requested that the account be closed, and the late fees and interest be adjusted. Neither happened. I spoke to Citi customer service today they have closed the card but refuse to adjust the late fees and interest. This is not affecting my impeccable credit. I am refusing to pay these as I was given an account that I did not want or realize that I had. I am reporting this as an unacceptable business practice and don't feel that I should be paying late fees for an account I didn't know I had.
Business Response
Date: 06/17/2024
Hi *****,
I am so sorry for any issues youve experienced with your TSC Credit Card account. I understand how frustrating and of an inconvenience this can be. For security purposes, the TSC Customer Solutions team has absolutely no access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. We do not have the ability to make any adjustments to a credit card account or remove any late fees. Therefore for help with anything regarding your account we advise to contact ******** directly and speak with a supervisor regarding the matter and continue to work with them directly.
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:06/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a riding mower for my husband and was told if I signed up for the credit card and spent $50 on a qualifying purchase I would receive $50. I have called the store numerous times to get this resolved. I've taken my receipt to the store and they filed it with online claims. I called again a week later and was told they would file a ticket to higher **** I still have not heard anything back or received a credit. I was told a maximum of 30 days to receive this and it's been well over. I should not have to go through this much trouble when I paid a decent amount to this company!
Customer Answer
Date: 06/17/2024
************************************
Business Response
Date: 06/18/2024
Hello *******,
Please accept our apologies for the negative experience you've had with us as this is not a part of our Mission or Values.
The reason you did not receive the $50 bonus, is it was only applicable to Standard Financing via a TSC card/TSC Visa. Due to you using the special 48 month financing is why you did not receive those points.
We also understand it was explained to you incorrectly and have worked with Management for the team to be updated on what the points are to receive rewards, not a monetary discount. We again apologize for not having our Associates being updated on our promotions and the inconvenience.
Points have been added to your *************** account to equal $50.00 to used for Tractor Supply in store orders and online order also. They'll generate into 5 $10.00 rewards.
Thank you for letting us know how we can update and make sure our customers are taken care of.
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:06/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to return an item paid for with cash and they would not refund my money because I didn't have an ID. The *** and Oregon's Unlawful Trade Practices Act both require businesses to provide clear and accurate information, which includes return policies. Retailers are required to clearly disclose their return policies. This disclosure should be made at the time of purchase. If a store has a "no returns" or "all sales final" policy, it must be clearly communicated to the customer. Nothing was said verbally or written on the receipt that indicates I need my ID.
Business Response
Date: 06/20/2024
Hi ****************,
We apologize for the negative experience you had at our Grants Pass, OR location. This is not the type of service that promotes our Missions and Values and again, extend our apologies.
At anytime, at your convenience, please go back to the store, with the receipt and product.
You'll receive your cash refund without identification being requested.
Thank you for providing information about your experience. The feedback will allow us to do better.
The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 07/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:06/12/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 01, 2024 I placed an order for a Cub Cadet 46 in. 22 HP Gas-Powered Enduro Series Riding Lawn Mower, XT1 LT46, SKU#******* for the total price of $2,584.48 on Tractor Supply's Online website. Upon placing the order 'Same Day Delivery' was advertised if the order was placed before 2PM. I placed my order at 1:06PM, the issues started when there was no communication that my order had been placed. I received no call of confirmation, or communication regarding the method of delivery. It wasn't until I had to call the customer service number provided to receive information that my delivery wouldn't arrive until the next day. Shrugging this off originally I received the mower the next day on May the 2nd. On first glance everything seemed fine, the mower was used as it was much needed at the time. After a few weeks pass by the mower was being used for the second time when the belt flew off of the deck. Inspecting the damage I noticed fraying in the belt and decided to go to the local Tractor Supply to purchase a new one and finish mowing. Using my receipt to purchase the correct belt I returned to find out that I had received the entirely wrong size mower. I paid for an LT46 and received an LT42 mower with a smaller engine and deck. I immediately contacted customer solutions and ******, had instructed me to process a return for the mower I received, then to call back and have the correct mower ordered again with the shipping fee waived, running the transaction through my credit card twice. Upon returning the incorrect mower and calling to get the correct one ordered, I am being told the mower is out of stock and now that I've returned the incorrect mower I have no mower for the summer season. ******** care has advised me I am "Out of Luck" and left with no mower for this season as customer care instructed me to return the incorrect one with the promise that I would receive the correct one upon calling again. This has been a terrible first experience with this company
Business Response
Date: 06/12/2024
Hi ******,

I sincerely apologize for any issues you have been experiencing regarding your recent online order and receiving the incorrect mower upon delivery. I understand how frustrating this can be as a result of not getting the intended item you paid for. The original mower that was ordered is currently out of stock at this time as advised, and we are unsure of when this item will be available again.

Upon further review, our internal team and experts have been actively working with you regarding this matter to provide a comparable product. It has been advised you were contacted on 6/11/2024 where you were provided various options but declined as they did not fit your need or preference. As of 6/12/2024 our team was able to locate an upgraded version you inquired about from the original mower you wanted. Our team has confirmed the availability of SKU: 1727138 at the TSC store location in ************, **. Additionally, providing free delivery to your home for the purchase and $100 discount on the item due to inconvenience experienced.

Well be sure to discuss this with the Store and our Operations Team so it can be addressed as needed and to help prevent something like this from happening again. Please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 06/12/2024

Complaint: 21835490

I am rejecting this response because:
The response from corporate Tractor Supply is not satisfactory. I have been coerced by customer care into returning the incorrect mower with the promise to receive the correct mower at the same price, instead now put in a situation where in order to receive a mower from tractor supply even with the measly discount my subtotal has gone up from the original $2,584.48 to now $2,888.99. I chose to pick the mower up personally instead of having the business's unreliable delivery service bring it to me. It seems that customer care to ******************** is only important as long as it stays within their profit margin, even when the mistake is entirely on their part. I was even prompted to purchase the upsell warranty for an additional $300 which I was even more frustrated with the tone deafness, something like an extended warranty for a customer who's already lost a significant amount of time dealing with this issue seems like should be included. I'm not saying that I feel I am owed extra goods or services, more so that the efforts to resolve this issue from the side of Tractor Supply has been less about customer service and more about protecting their bottom line.

I would like it to be clearly evident that my experience with Tractor Supply as a first time customer has been extremely poor and the response from the company's support service has been subpar at best and I hope to share this experience with as many people as I can as a warning to avoid making any kind of large purchase from this company.
Sincerely,

***********************
Business Response
Date: 06/17/2024
Hi ******,

I sincerely apologize for the experienced you had beginning with your original delivery order item being the wrong product , to the desired item being out of stock. As previously advised, on6/12/2024 our team was able to locate a new and upgraded version mower to the one you original ordered but also inquired about.

Our team was able to confirm the availability of the desired mower and secure a $100 discount being that is an entirely different mower and upgraded version, therefore pricing will be higher than previously ordered item. Additionally, we offered and are glad to still provide a free same day delivery for the purchase if you were wanting it delivered to your home.

The Store's Higher management has also been notified of your experience and encounters so it can be addressed as needed and to help prevent something like this from happening again. Please accept our deepest apologies.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 06/18/2024

Complaint: 21835490

I am rejecting this response because:
My complaint with the company didn't start until I had to deal with the customer care solutions. I was fine with the original mistake but having gone through customer care solutions and having the experience I did with them, this caused me to file a complaint on which I feel your company still hasn't fully made right.
I don't accept your apologies because even through BBB your response is totally off topic. My desire wasn't to purchase a larger mower at a higher expense to myself, it was to have a mutual compromise worked out which didn't require my credit card being charged twice, the customer care team also lying to me directly, and the fact that the only answers I was able to get from anyone was that they didn't have the ability to do something sensible like transfer the available stock from another location when I could clearly see available stock on the website.
It seems to me that I was coerced into a situation which was always in the benefit of the company instead of in service to the customer. This is were my frustrations lie and this is why my complaint stays unsatisfactory.
Sincerely,

***********************
Initial Complaint
Date:06/07/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello team, I am writing this complaint to request a refund for order ********** for the item WHLSM 30LB SENS **** It was never delivered tracking ************ I tried to call and request refund they wouldnt do it, I trust that this complaint can make a refund.if I have to file a chargeback with my bank, it will cost you guys more money cause it was never delivered based on evidence.Thanks ****
Business Response
Date: 06/09/2024
Hi Sang,
I sincerely apologize for any delays experienced. I have reviewed your online order details confirming SKU: ******* has shipped, but there has been no movement on the tracking since 1/20/2024. We advise in the future to notify us regarding any delayed shipping within a 30 day time frame from the original order date. As a courtesy, I have processed a refund for SKU: ******* from your online order. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using PayPal, it will be refunded to the PayPal account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 06/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:06/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The transaction occurred last august of 2023 And they sold me a brand new lawn Mowr. For twenty five hundred used to it about ten times and the engine blew. I tried to get the manufacturers warranty to fix it.And they said they wouldn't because it had been ran without Oil. When in fact it still had oil from the dealer and hasn't even been through its first oil ***** now i'm stuck at the price attack and tractor supply won't do anything to fix it for a brand new lawn mower that was used maybe ten times
Business Response
Date: 06/09/2024
Hi ****,
I sincerely apologize for any issues you may have experienced. Per our return policy a return or exchange is required to be made within 30 days of the original purchase date. Upon review your purchase was made 8/10/2023 making this purchased outside our return period.

As a result per our company return policy, we recommend to work directly with a supervisor at the manufacturer, Husqvarna, regarding the matter and under the products warranty. Their contact information is, ************. Again, I am so sorry for any inconvenience this may have caused.

The TSC Customer Solutions Team
*************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Tractor Supply Company, Inc. is BBB Accredited.