Business Profile

Farm Equipment

Tractor Supply Company, Inc.

Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

440 total complaints in the last 3 years.
154 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Tractor Supply store card holder for several years. Tonight I went in to pay my monthly bill and my store card had a $0 balance. It was very confusing because I knew I've been shopping there. I clicked on a drop down arrow and saw that I had a Tractor Supply **** that I did NOT apply for and that has a very high interest rate. My balance on that **** was what I expected my store card to be - around $800. When I went to pay it I was blocked with a big red box that said I had no minimum payment due. I am LIVID. I try to never carry a balance and I do NOT want a **** from Tractor Supply. I just don't understand how they could switch me to a **** credit card that I do not want and never applied for.
Business Response
Date: 10/27/2023
Hi *******,
I sincerely apologize for any delays experienced at this time. I understand how frustrating and inconvenient this issue may be. I am so sorry for any issues youve experienced with your TSC Credit Card. For security purposes, the TSC Customer Solutions team doesnt have access to any TSC Personal/Visa or Business Card account or banking information to see the terms of your specific card agreement. For help with anything regarding your account, simply contact Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST. Again, I sincerely apologize for any inconvenience this may have caused.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:09/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a mini Jeep on Tuesday, September 26, 2023, it ran for ***** minutes and wouldn't start again, my husband went to return it and was asked if he wanted a check or a store gift card, we paid cash and expected a cash refund. It's now Friday and still no refund has been given after being told by the store manager everyday this week to come back the next day after their cash drop. Finally, my husband was able to contact corporate and was told the store doesn't do enough business for that kind of refund and a check request would have to be sent in by the store for corporate to approve, then it would be **** business days to receive it. When you pay over $2,000 cash for an item that is nothing but junk, you at least expect a refund in a timely manner and not to be lied to. We buy thousands of dollars in items for our farm from Tractor Supply, but that ended this week after our horrible experience.
Customer Answer
Date: 10/04/2023
***************************************** St
********** 24354
Business Response
Date: 10/11/2023
Hi ***,
I sincerely apologize for any delayed responses at this time and for any inconvenience experienced in aim to receive your refund. I have reached out to the **************** sore directly confirming with management that the refund check request was submitted on 9/29/2023, for the return made.
As a result per the receipt provided at that time, refund checks may take a minimum of 14 business days to arrive excluding weekend as this is sent via ***** Again I sincerely apologize for any inconvenience experienced at this time. If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reach out to us at any time.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.

The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:09/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August 2023, Tractor Supply offered as an incentive to open a CitiBank Branded card of $50.... in addition it was implied all credit card purchases would also receive a 5% incentive to use the credit card. I have called customer service at 800# and they provided no explanation or acknowledgement.We have received our first statement which reflects none of the above incentives... we have excellent credit an unless Tractor supply offers these incentives have no use for their credit card.
Business Response
Date: 10/11/2023
Hi *********,
I sincerely apologize for any delayed responses or inconvenience experienced at this time. I understand how frustrating and time consuming this may have been. To clarify, the $50 reward is not a credit on your credit card bill or statement, but in fact it is a $50 reward that can be used in TSC stores. In addition the 5% back for each purchase made using your TSC store card is rewarded in 5 points for each $1 spent, towards your TSC ************** account .

I have went ahead and applied your $50 reward in **** points to your online, *************** account wallet. This will be rewarded to you in 5 separate $10 certificates that are valid for 60 days from being issued. In order to access these rewards and see your points history you will need to complete your online enrollment by creating an online account.

Please follow the steps below to complete this enrollment and see your account information.

-Go to www.NeighborsClub.com
-Select the Enroll Now button in the middle of the page
-Follow the instructions on the page to sign in if you already have an existing TSC.com account
-If you dont already have an online account with us, fill in all the required fields
-Fill in any additional fields as you prefer and click Submit at the bottom of the page
-On the next page, you must verify you do not have a tax-exempt account and can also enter in your birthday information if you wish
-Check the Terms and Conditions box, click Submit and you are officially a ************** member!

If you have any trouble with your enrollment, or if you have any other questions about **************, please dont hesitate to reach out to us at any time.

We are passionate about serving our customers and appreciate the opportunity to be here for you.

Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
*************************************************************
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 10/13/2023

Complaint: 20669027

I am rejecting this response because:
This was a simple transaction....in consideration of using a Tractor Supply branded Citibank credit card... they advertised a $50 reward for making the purchase of $200....and provided our confidential credit and we purchased $600... and 5 percent back in rewards... a reasonable person would expect ... and 5 percent back in tangible dollar rewards... a $50 credit to the account.... I went to read the FTC's definition of "bait and Switch" and believe this meets their definition... saying what was offered is now not available .. along with fraud there's collusion amongst these two companies Citibank and Tractor Supply.... so no we don't agree we are satisfied.

Sincerely,

***********************************
Business Response
Date: 10/13/2023
Hi *********,
We are sorry to hear your satisfied. Please note the terms and conditions, along with frequently asked questions on our website confirm rewards, not monetary value given after qualifying purchases.
Currently your *************** account is reflecting the $50/5% in rewards as processed for making the qualifying purchase.
Thank you and enjoy your weekend,
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 10/17/2023
A purchase was made today for $340...when a request was made to use any "rewards" the $50 for opening a charge account was available as 5 - $10 rewards...to bring this complaint to a close.... clarity isn't obvious, so believe the complaint was legitimate.....the rewards club isn't straightforward with a $10 reward but instead shows a **** point reduction with no explanations....which isn't helpful for a new customer ....my expectation was to include these rewards as part of overall expenditure....but program details says you may have to wait 30 days...other retailers are more straightforward....thank you
Initial Complaint
Date:09/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a zero turn mower online. It was lost in shipping after several confirmations that it was in route. After getting order canceled I purchased a mower in stores. I have been waiting since 7/20/23 to get my refund for the online purchase. Several failed communication promises back from customer service. My check was mailed to wrong address. Was told new check was mailed on 9/11 and should take 3-5 days. Still no check.
Business Response
Date: 10/11/2023
Hi *****,
I sincerely apologize for any delayed responses or inconvenience you may have experienced at this time. I have confirmed as of 10/7/2023 a refund check has been sent and received by you. In addition for all inconveniences experienced an electronic gift card of $250.00 was provided by email.
I understand how frustrating this entire process has been and apologize once again for any issues experienced. .If you have any other questions or concerns about this process you would like to discuss, now or in the future, please dont hesitate to reach out to us.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

Customer Answer
Date: 10/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:09/27/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tractor Supply will match any competitor's online or in-store price on any identical item, TO HAVE THE LOWEST PRICES GUARANTEED! the manager of the ************ store does not abide by the store's price match policy , she said they did price match Rural King, but Rural King will price match Agri Supply, this woman said the store had to be in the same geography location, they did not price match out of state, they do not price match is the difference is to high, she seemed to think the price match had a mileage setting, If TSC is not going to price match, they need to change their policy, put a state and mileage limit to there guarantee,They are baiting you in with the lowest prices GUARANTEE then switching to we do not price match. I ask he to price match a box blade shank from Agri Supply, I showed her the price, she said it was to big a difference, and they did not price match out of the state, no where in their ****** says anything about mileage, of states, I want TSC to price match like they say they will, or change their policy.
Business Response
Date: 09/29/2023
Hi ******,
I sincerely apologize for any inconvenience experienced at this time and so sorry to hear about your experience regarding issues receiving price match at the ************, ** store location. I understand how frustration this may be due to lack of clarification. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
In regards to the in store price match policy, the store has the final decision on a price match being approved. Please be mindful as they review various factors that does not apply to the price match policy Special Order items, Clearance items, or items sold by third-party/Marketplace sellers on websites such as **** or Amazon Marketplace. Due to the store you were wanting to price match being a far distance from the store the store manager expressed they were not able to price match being they are in a different region and market. We are unfortunately unable to override this decision at this time. Please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 10/06/2023

Complaint: 20661881

I am rejecting this response because: if the TSC in ************ store is not going to abide by the stores price match policy, (Let me remind you, this is not my policy, i did not post all over the internet my price match policy, this is your policy) , then they need to change their instore price match policy, nothing in the TSC price match policy says they will only price match in thing outside the ***********. nor does it say, that if the price match is too high, we don't price match, nor does it say that, if the other store is too many miles away they do not match, All i am asking for is some consistency in their store policy, and do what the policy says, they can change it to say all TSC stores price match any other store, EXCEPT for the store in ************ **, ************ does not price match other stores, TO HAVE THE LOWEST PRICES GUARANTEED!
Tractor Supply guarantees the lowest prices on the products you need for Life Out Here, like dog and cat food, fencing, animal feed, and more.
Tractor Supply will match any competitor's online or in-store price on any identical item, except the following:
Products shipped from or sold by third-party or Marketplace sellers on websites **************** Amazon Marketplace)
Competitors' pricing on used, refurbished, or pre-owned versions of our items
Competitors' pricing on close-out sales or liquidations
Competitors' bundle offers, instant rebates, mail-in offers, shipping offers, or offers that include or depend upon financing
Competitors' advertising errors
Special orders
Clearance items
Purchases made more than 30 days prior
TSC services (examples like Power Plus, Delivery, Trailer Rental, Pet Wash)
if you will add to the policy above, all TSC stores will abide by this policy, EXCEPT ************ ** STORE, then I would except this, TSC need to have it's mangers all on the same page.
Sincerely,

***************************
Business Response
Date: 10/11/2023
Hi ******,
I sincerely apologize for any delayed responses at this time. We received communication, confirming a conversation was held on 10/6/2023, with both the ************, *********** manager and yourself, at which the price match policy was reviewed with you. Additionally the District manager ensured to review the policy with the stores entire team including management to avoid something like this happening in the future.
If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reach out to us at any time.

We are passionate about serving our customers and appreciate the opportunity to be here for you.

Thank you so much for choosing Tractor Supply Company.

The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:09/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/14/2023 I purchased a golf cart tire on the rim for $84.79 with my tractor supply credit card at -store #***************************************************************** I returned this tire on 6/17/2023 at around 4 pm (I know this because I purchased 6 pullets afterwards and do have that receipt) as it was the wrong tire. I was told by the cashier that something was wrong with their return system and she printed me out a paper on a regular printer (not a cash register receipt) and might have to bring the paper back in if it didn't credit back to my tractor supply credit card. Over a month went by and the refund had not been credited back to my card. I took the paper given to me by the cashier back to the store and was told by a cashier that it was just a proof of purchase copy and did not show that I had returned it. I was told to come back when a manager was there. I came back another day and was told the same thing. I called on 8/17 to make sure a manager was going to be there and was told yes and that I would need to speak with "Nate". I came in that day and explained the issue to "****" and was told that he would have to call loss prevention and to give him a few days and he would get back to me. Over a week went by and called back on 8/28 to check back with "****" since I hadn't heard from him. I spoke to a different person who said she was also a manager, explained the entire story again and she instructed me to call Customer support. I then called customer support afterwards on 8/28 at 7:12 pm and explained this entire story AGAIN and was immediately told by the customer support woman that this was an in-store issue and would need to go to the store and talk to them. At this point I'm pretty livid, told her I was tired of being ran in circles and demanded to talk to a supervisor. She then put me on hold, then came back a little while later and informed me that she DID find the return in the system and that it would be credited back to my card in 3-5 business days. And of course it's now 9/25 and the refund has STILL not been credited to my tractor supply credit card. THIS IS COMPLETELY RIDICULOUS!
Customer Answer
Date: 10/09/2023
Issue has been resolved. Thanks!
Initial Complaint
Date:09/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order from Tractor Supply Co (Order **********) on Aug 13 2023 and the order I received was of empty boxes. I reported this to TSC and was told I would get a resolution after I file a ***** claim which I did. They ended up refusing to refund or reship my order despite telling me they would once I file a claim with *****. This is wrong and deceptive and now I dont have my money or my order. And I also got hours of my time wasted contacting ***** and TSC. The order was for a DeWalt 20V Grinder kit and a DeWalt 20V Brushless Trimmer. The last 4 digits of my card used was ****. I just want my money back, this is absurd and very unprofessional. My email used for the order was *******************
Business Response
Date: 09/22/2023
Hi ***,
I sincerely apologize for any inconvenience experienced at this time. Upon review our records indicate that you were advised by Tractor Supply that due to the product being in the box when it left our warehouse a claim with ***** would need to be filed for assistance as far as the missing items. We see that you filed a chargeback with your method of payment used on the order requesting a full refund. Due to these circumstances, it is now the responsibility of ***** or your financial institution, for the method of payment, to make the final decision to refund. Again please accept our deepest apologies.
If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reach back out to us and any team member will be able to assist.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.

The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Initial Complaint
Date:09/15/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Applied for in store Tractor Supply Credit card at checkout in February 2023. Cashier said if approved I can charge that days purchase on card. Card was approved and input my purchase on the new card. Several weeks later I paid my balance off. I didn't charge anything else on that card. On September 14,2023, I received bill from Tractor Supply with numerous charges totaling ****** dollars with credit of ****** dollars. Balance was **** dollars. I didn't make these charges and notified Tractor Supply ****************** They are investigating and will inform me of their findings. My complaint is that the only way someone could have made charges on my card was from the paper I filled out and gave to the checkout girl in the ******* Tractor Supply Store. The information I gave to that checkout person was used by someone at that store or to whoever information was given to. I would like the store manager to investigate to save someone else these problems. I have not used this card to make any other purchases with any other company .
Business Response
Date: 09/22/2023
Hi ***,
I am so sorry to hear about your experience regarding your TSC **** card and unfamiliar charges, in association to you applying for the TSC **** card at the ******* ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention as I understand how frustrating this may be.
To make sure something like this doesnt happen again, Ill discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0595361, and any team member will be able to assist.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 09/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:09/14/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have been trying to get my dog food from tractor supply as they are the only ones who carry 4 health.No stock in local store.Tried to order online said I had to do same day delivery as only option and pay a fee.Did this then refused to deliver told me to pick another zip code that they would deliver to.I dont have another zip code.Contacted customer solutions said nothing they can do.Going to have to switch to a different food and now Im sure my dog will be sick.All because of tractor supplies inability to provide and falsely advertise on the web site.
Customer Answer
Date: 09/20/2023
***********,**. ******************************
Business Response
Date: 09/26/2023
Hello *****,
Thank you for being a loyal Tractor Supply Sales Manager and customer!
We apologize for the inventory of our 4 Health dog food fluctuating.
The type of 4 Health you purchase is available for pick up, delivery from store, and being shipped from our Distribution Centers. If the inventory is low in stores in your District, the delivery store option becomes unavailable. The system will change from delivery to ship to store.
Our 4 Health products are also available to be rain checked. Rain checks are a great option aside from a subscription order. Once the inventory comes in, the store will contact you to advise your rain checked 4 ************* are ready for pick up. With rain checks you pay upon pick up.
We are currently working on the zip code measures with our order system and apologize for the inconvenience it has caused.
Thank you,
TSC Customer Solutions Team
Customer Answer
Date: 09/27/2023

Complaint: 20606246

I am rejecting this response because:

Sincerely,

*************************
The ship to store,delivery or ship to home were all not working.Why give me neighbors club rewards that I cannot use.I have free same day delivery which I can never use it is nothing more than a fake reward.I could only drive 6 hours one way to the ***** ******* distribution center which probably would not of let me have the product even though they had thousands,Fix your systems or dont offer them.
Business Response
Date: 10/11/2023
Hi *****,
I sincerely apologize for any delayed responses or inconvenience experienced at this time. I have reviewed your transaction history and details to verify specified 4health branded item it is you purchase. Based on the found information the desired products shows to be in stock for pick up while others are in stock to be shipped to your local or desired address of your choice. I apologize that these options were not available to you at the time you intended to purchase. If you ever run into this issue again please feel free to reach out to us directly and any representative will be able to assist in getting your order created for the desired item and fulfilment method.
If an item happens to be out of stock, a raincheck can be completed with your local TSC store at your request. A raincheck involves a store requesting a product that is out of stock, into their store, specifically for the customer. Once the desired product arrives in the store they will hold the item for you at your request to allow pick up. At the time of pick up is when payment will be required. If you are ever interested in this option feel free to contact your local TSC store directly and speak with a store manager for further details if needed.
If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0608092, and any team member will be able to assist.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.

The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 10/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 rain barrels online from Tractor Supply. I did NOT receive an email confirmation by next day so I placed another order. I received confirmation. on June 25, I spoke with ***** at **************** to cancel the order, she gave me IMS1742037 as reference. On June 26, I called customer service because credit NOT applied to my credit card. ******* gave me IMS1739593 for reference. The duplicate charge was on my statement, so again I called on August 11. ***** contacted the store who said they submitted a reversal to my card. No reversal appeared, so I called on August 18. ****** submitted ticket #TSC0573657 for the IT department to address this issue. I called September 7 for status, and ******* put me on hold for 18 minutes, so I hung up. I called back and asked ****** to escalate my call to someone who can correct this TODAY. She took my phone number, gave me ticket #*******. I never received a callback. I called September 9, *** answered. She put me on hold 9 minutes to research, then said refund was issued. I asked where to and when. She put me on hold another 38 minutes, so I hung up. How can I get this refunded? Does a refund NOT granted pertain to Reg E violation?
Business Response
Date: 09/15/2023
Hi *****,
We looked into your order and confirm the processing began but faltered with an IT error.
We have sent request for the order to be unlocked and the funds to be released to you.
We do apologize for the delay and our error. Once we have an update from our IT Department, we will inform you as well.
Thank you,
*******
The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 09/18/2023

Complaint: 20585447

I am rejecting this response because:
There has been no credit issued to my credit card or Paypal sccount as of September 18. Tractor Supply has repeatedly said they will issue refund to credit my card and have failed to do so on seven occasions when I have called, and this now makes occasion number eight. This is fraud to charge a customer for goods NOT reveived.
Sincerely,

*************************
Business Response
Date: 09/22/2023
Hi *****,
I sincerely apologize for the extreme delays and inconvenience experienced at this time, as I understand how frustrating this may be. You refund was created on 6/26/2023, however there seem to have been a technical error in processing it through. As a result this issue has been escalated to our internal team to investigate why there are errors, but still recommend reaching out to your bank in the meantime to ensure there is not a hold on receiving the refund. Once an updated is provided I will be sure to notify you, again please accept our deepest apologies.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.

The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
Customer Answer
Date: 10/06/2023

Complaint: 20585447

I am rejecting this response because:
Tractor Supply, since June 26, has said they will refund but have never done so. Until the refund is received, this issue remains open. Their incompetence to issue a refund is borderline fraud.
Sincerely,

*************************
Business Response
Date: 10/10/2023
Hi *****,
I understand how frustrating this process may have been and apologize for any delays experienced. Our internal teams have investigated further into this issue confirming with your financial institution that there is currently an active dispute for this purchase. As a result we are unable to send out a paper check for your respective refund amount due to a dispute being filed with Paypal. Our systems will not allow a refund to process due to these disputes being filed. The current options here are to wait for the Paypal dispute to be settled, or you may contact Paypal and cancel the dispute, at this point we will then be able to send out a paper check for the full refund amount.
I apologize for the inconvenience of this refund process and want to do whatever we can to assist. If you wish to keep the dispute or would like to cancel it and receive a paper check refund, please be sure to notify us and we will be glad to assist going forward.
We are passionate about serving our customers and appreciate the opportunity to be here for you.
Thank you so much for choosing Tractor Supply Company.

The TSC Customer Solutions Team
************************************************************; 37027
************ | www.tractorsupply.com
Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

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