Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Tractor Supply Company, Inc.

  135 John Rich Blvd. Murfreesboro, TN 37129

  
• 

  Tractor Supply Company, Inc.

  2028 N. Locust Lawrenceburg, TN 38464

  
• 

  Del's Farm Supply

  326 Hanamau St Kahului, HI 96732-2423

• 

  Tractor Supply Company, Inc.

  3000 S. Memorial Drive New Castle, IN 47362

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought as is floor model Champion generator from TS. Store associate assured us it was still covered under manufacturer's warranty. Got it home and disassembled to fix. Is busted head. Called champion for replacement part. There was a known issue with these from manufacturer but Champion will not handle because we are not original owner. Said TS should have sent it in to be fixed before putting back out for sale. He also looked at history and said that they knew exactly what was wrong with it before they sold it to us. We now own a $500 hunk of useless metal. When we asked in the store what was wrong with it, they did not tell us the head was busted, just that it wouldn't start. This is very shady and deceptive business practices.

  Customer Answer

  Date: 01/18/2023

  Store location 
  1953 **********
  ********* 
  **************

  

  Business Response

  Date: 02/05/2023

  We have reached out to the district manager over this store location, and they will be reaching out to the customer to help them resolve this issue. 

  Customer Answer

  Date: 02/17/2023

  Store manager resolved issue to our complete satisfaction. It is very evident that TSC cares about its customers and its community. The store manager went above and beyond and we will continue to utilize them for all our needs.

• Initial Complaint

  Date:01/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 47 days ago and have still not received it.On Nov 23rd, I placed an online order for an early Black Friday item. A *************** cordless shovel. The order number is ********** and it stated it would ship in 5 days. On Dec 5th, I contacted the company via their web page and received a response two days later - reference number TSC0346651. It appearred to be an automated response that said it was working with the vendor to get the item shipped. The message asked me to let them know if I still wanted the item and I responded that I did.On Dec 13th, I emailed customer service again but got no response.On December 16th, I called customer service and was told they were working with the vendor. I reminded them that I needed this because we're now in the winter season. I also informed them I could have gotten the same deal two days earlier from Woot.com - for only $10 more - but didn't because of this outstanding order.I emailed them again on Dec 29th telling them that the situation was unnaceptable but again there was no reponse.We are half way through the winter season and still no shovel. The order status still shows "processing" but it's clear that this is not the case. I'm running out of time and I want this resolved to my satisfaction.

  

  Business Response

  Date: 02/02/2023

  This order is being shipped to the customer directly from the vendor. We've been reaching out to get this resolved and will continue to do so until the vendor replies. The customer called in on 1/28 and was told this. 

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18707513
  
  I am rejecting this response because:
  

  First, they state I called in on January 28th and was told they would keep reaching out to the vendor. I never called them and was certainly not told this.

  I did receive and email from them on January 26th where they said "We wanted to let you know we have sent this to higher up as an escalation to get an answer for you as to why this order hasn't shipped yet. We appreciate your patience and will get back to you soon with an answer or update." 

  I had emailed them a couple of times and then called them in late December and specifically asked them to escalate this matter and heard nothing from them until I made this complaint with the BBB.
  

  They would have you believe that they have a vendor that is apparently non-responsive and they have not received any information from them.  That's their explanation? How long am I expected to wait ? It's been over two months already.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/04/2023

  The vendor has since responded to us about this online order. They let us know they have cancelled the order due to it being out of stock. We would like to apologize for the amount of time it took them to respond. That is not the customer service we want our customer's to experience. 

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 18707513
  
  I am rejecting this response because:
  
  Tractor Supply is clearly blaming the vendor for this bad customer experience. They have no right to try to shift the blame.
  
  It took them over two and a half months to learn that this item is out of stock - really ??
  
  I reached out multiple times to them about this issue but got nothing but static - until I complained to the BBB.
  
  They never attempted to contact me about this order and what they could do to make it right.
  
  I believe this has nothing to with an item being in stock. I believe Tractor Supply didn't want to honor the price and was hoping I would get the item from some other company or simply give up.
  
  I'm a senior citizen with a handicap that lives in the Northeast and shoveling sbow is difficult for me. That's why I ordered the item in the first place.
  
  If as you say, "That is not the customer service we want our customers to experience.", then maybe you shouldn't subject your customers to it.

  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/10/2023

  This item was suppose to come directly from the vendor. We had tried multiple times to reach out to them for an update. They recently reached out and let us know they cancelled the order due to it being out of stock. We would like to apologize for the amount of time it took them to respond. That is not the customer service we want our customer's to experience. We have no way to get this item if they are out of stock. 

• Initial Complaint

  Date:01/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online purchase through Tractor supply for a ***************, but was delivered and ST224, which I did not notice as the machine was dropped off on November 5th, 2022 and not signed for. I put the machine in my garage and left it for the impending inclement weather.I used it for the first time on Dec. 15th, 2022, and it actually broke within 30 minutes. I called the Tractor Supply in *******, ** (the closest location to me) at 12:14 on Dec. 16th, and I was told to call Husqvarna. I was asked no questions about my order number, which could have solved the issue then.I called Husqvarna at 12:31pm on the 16th, and they sent me to a local authorized repair shop; where I was told that I had been given the wrong, lower priced model. I e-mailed Tractor Supply HQ on Dec 16th and was told that I would hear back within 48 hours. I received a reply on December 28th (12 days later) telling me that they reached out to the store that sent the machine and would be replying shortly. In the interim, I have had to pay for a plowing service (I am a 100% disabled vet, and cannot physically shovel this). I couldnt plow a lane to my elderly mothers house in the back of my property. I tried to get her firewood (all power was out due to a storm) resulting in the truck getting stuck and receiving body damage (I have filed an insurance claim). I e-mailed AGAIN on the 28th (where I asked for a full refund, told them of my vehicle damage, and plow service) and received an email reply on Dec 30th, staying that the store who (mis) delivered the machine would call me on January 1st or January 2nd; they did not.FROM TS HEADQUARTERS, DOWN TO THE ***** STORE, THEY CLEARLY DO NOT CARE ABOUT THEIR CUSTOMERS OR CUSTOMER SERVICE.The broken/incorrect machine (ST224 - serial #************** is currently tagged and sitting at *******************).

  Customer Answer

  Date: 01/06/2023

  Store location: *********, **

  467 W. Main Street

  03244

  ************

  

  Business Response

  Date: 02/02/2023

  We've looked into this order, and the customer was refunded for this product on 1/13/2023. 

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order something on the 24th. It was time sensitive. The order was not processed nor was the item shipped. I called on the 26th and asked for the order to be cancelled or refunded since it was processing not even processed, no label or shipment. I went through 3 agents before I could reach a higher up. She seemed as if she can help. We shall see. It is not the consumer fault that their is poor communication between TSC and their vendors. So they have been holding my money hostage even though I have not received any product of theirs when I have just been politely asking for a refund.

  

  Business Response

  Date: 01/05/2023

  Customer called in on 12/27/22 and the Representative called ***** and had the package rerouted back to Tractor Supply. The Customer has been refunded back on 12/28/22. Customer placed order on Christmas Eve, with the Holidays and the Ice Storm, Vendors was closed. Tractor Supply cancellation policy is up to the first 59 minutes from placing order to cancel, after that there is a processing time. 

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a generator April of 2018 it came with a 3 year manufacturer warranty. We also purchased a 3 year warranty from tractor supply. When we called to put in a request for repair on our generator December 22,2022 we were told our generator was out of warranty. Spoke to a supervisor who was very rude and read from a screen about a change in the warranty process right around the same time we purchased our generator. When we purchased our generator we were told that the warranty purchased wouldnt start until after the manufacturer warranty ended, however when we called we were told differently. Why would I waste money to purchase a warranty that coincided with my manufacture warranty. Now I have a generator that wont start and no warranty because the company is refusing to honor my warranty.

  

  Business Response

  Date: 01/02/2023

  Not finding any interaction from customer speaking to a Supervisor here at the Customer ***************** Checked all systems for receipt of the generator and not finding anything all the way back to 2018, under the customer's name, phone number or email address. 

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tractor supply doesnt stand behind the quality of their product simple as that . Regardless of a product just outside of a return policy I would think the company would warranty a defect in their product they have not

  Customer Answer

  Date: 12/29/2022

  Store location ************************************************************************* 12553

  Tractor Supply Co.

  

  Business Response

  Date: 01/05/2023

  Tractor Supply policy is 30 days for returns. If it is outside of the 30 day window, and if the product has a manufacture warranty, customer could also call the manufacture to get a replacement or to see their options. 

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought electrical fence unit and wire never used it and went to return it and they would not refund me never opened it never used it

  

  Business Response

  Date: 01/02/2023

  The purchase was on 08/17/21. Tractor Supply return/refund policy is 30 days from the date of purchase. Sent the complaint to the local store manager to reach out to customer. 

• Initial Complaint

  Date:12/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Tractor Supply in ******** **., a 30-min one-way drive from my home. Store number 796 to purchase a wood stove SKU: *********. I was paying in cash. When I got to the store to place the order for a wood stove, I was told that I had to purchase a gift card so that it could be ordered online, so I purchased the card for the amount of $1119.98. The store manager, *****, processed the order and I got the receipt and headed home. It would be delivered later that day. While I was driving home almost 10 minutes later, I got an email stating that the order had been canceled due to being out of stock. (It happens when inventory is off, I understand that.) So I turned around to go back to the store to get a refund so that I could go to another store to purchase a stove. When I arrived, the ** had left for the day and the A** ****** helped me as she was the person that sold me the gift card to begin with. ********** contacted the customer service line about the refund and A** was informed that my only option was an E-gift card that would ONLY be good for store purchases or a check that would take 2 weeks to process. The A** advised the customer service that I had purchased the card with cash for that specific purchase and would like to have my cash back as that is what I had to purchase the gift card with. The customer service rep then talked to her supervisor, *************************, and he refused to change the method of reimbursement. So I had to choose between option A: which is an E-gift card only to be used for purchases at Tractor Supply for $1119.98 or I chose B: to have a check mailed to me, which will take 2 weeks, which because of the holidays will now be closer to 3 weeks. That is not much of a choice for me, and so I chose to have a check mailed to me as I needed the money to purchase a wood stove, which now I am unable to do because Tractor Supply chose not to refund my money and made me wait 2 to 3 weeks for my refund.

  

  Business Response

  Date: 12/29/2022

  Customer received there mailed check on 12/22/2022. 

  FedEx tracking number 605881095986

  Customer Answer

  Date: 12/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am waiting to confirm that the check has cleared and then I will remove my comment. And I also hope that the person who denied my original request for the refund has a note in their personal file and get the required training. Or if this is not the first time that person has had similar issues is delt with appropriately. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought the Grand Teton Medium Pellet stove- SKU# ******* on 10/21/2022 for $1174.24. Unfortunately we didnt start using the pellet stove until about 2 1/2 weeks after because we werent able to buy the piping and pellets all at the same time. We finally got it up and running and after about 5 days we realized something wasnt right with this stove. The settings werent giving us satisfactory results and we had to clean to stove out every day (this was never explained anywhere in the advertising). The stove wasnt burning hot enough and when we cleaned the pellets out they werent even burned all the way. We tried multiple times to contact Grand Teton and we would be on hold for hours. The time we did get through, the customer service representative said they didnt deal with returns and we had to contact Tractor Supply. I then called tractor supply and they told me since it was out of the 30 day return period there was nothing they could do about the refund and to call Grand Teton. We tried calling Grand ***** again but still we were unable to get through to speak to anyone. We are disappointed with the results of the stove being unable to heat our home and how hard it is to speak to anyone at Grand Teton.

  

  Business Response

  Date: 12/29/2022

  Hi Taryn,

  Thank you for contacting the Tractor Supply Customer Solutions Team.

  Were so sorry to hear about your experience regarding the stove your purchased at the ********** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.

  To make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.

  If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0371735, and any team member will be able to assist.

  We are passionate about serving our customers and appreciate the opportunity to be here for you.

  Thank you so much for choosing Tractor Supply Company.

  The TSC Customer Solutions Team
  5401 ************, *********, **  37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a large freeze dryer online on November 13th so I would have it for Christmas but they shipped it to a guy in **. After several trips in they say it will take 49 days to ship me the large freeze dryer that I ordered on November 13th, this was not my fault and I shouldnt have to wait for their error especially since I e already paid for it.

  

  Business Response

  Date: 12/29/2022

  I am very sorry for the delay in response. 

  After taking a look into this order, it appears that the customer was issued a full refund on 12/27/2022 for the freezer as it arrived at the store damaged.

  If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reach out us a the phone number below.

  We are passionate about serving our customers and appreciate the opportunity to be here for you.

  Thank you so much for choosing Tractor Supply Company.

  ******
  The TSC Customer Solutions Team
  5401 ************, *********, **  37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  
  
  

  Customer Answer

  Date: 12/31/2022

   
  Complaint: 18576723
  
  I am rejecting this response because:
  I have not received a refund in my account as of December 31st at 1:17 pm ******* time, I appreciate any help I can get.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/02/2023

  Customer was sent an expedited check on 01/16/23 for the refund for ******* and the customer cashed that check on 01/18/23.