Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Tractor Supply Company

  461 Voluntown Rd Ste 1 Griswold, CT 06351

• 

  Tractor Supply Company

  380 New Hartford Rd Barkhamsted, CT 06063

• 

  Tractor Supply Company, Inc.

  320 Enterprise Drive Pendleton, IN 46064

• 

  Tractor Supply Company, Inc.

  1929 N Greensburg Crossing Greensburg, IN 47240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stop emailing me. I placed an order with this company, now they won't stop emailing me. I have unsubscribed, I have also contacted the company through their website with no response. This is GROSS, I will never place an online order with them again. STOP EMAILING ME!!

  

  Business Response

  Date: 12/21/2022

  Hi ****,
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  Were so sorry to hear you no longer want to receive any more of our promotional emails and have opted you out of receiving these in the future. 
  These changes can take a little time to update in our system, so you may still receive one or two more promotional emails from us before they stop completely. And dont forget, if you change your mind down the road, you can always sign back up on our website!
  If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0351854 , and any team member will be able to assist.
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  Thank you so much for choosing Tractor Supply Company.
  The TSC Customer Solutions *********************************************************, **  37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:12/11/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a email Thursday December 8,2022 about a ****** cable kit sale. I clicked on the email and it sent me to the tractor supply app. Once there i was directed straight to the product. It was unavailable in my store and not able to order. So i check multiple zip codes and not available anywhere. IT IS FALSE advertising!!! After reviewing the review and comments everyone across the country had the same outcome. It is definitely FALSE advertising. "A ****** Cable deal almost too good to be true". This is the heading in the email. The next afternoon the kit tractor supply was advertising was not even on the website/app anymore!

  

  Business Response

  Date: 01/02/2023

  The item sold out very quickly. Emailed our Marketing Team to see if we could put customer on the wait list for the item and honor the sale price. Emailed Marketing the customer's information. 

  Customer Answer

  Date: 01/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/25 I placed an order online for pick up. Picked item up, got the box off the item and found it was heavily damaged. I called customer support and informed them of the damage, they offered a discount or an exchange. I accepted this exchange on the terms that the old item would be picked up from my home. I have an email even saying that they would pick the item up. So I went to get my replacement from the local store, called first to make sure this was correct, they said we were instructed to just replace it and not receive a return, you can take your item and leave. I asked the same question once in store, once again, same answer. I was very satisfied with the service I was provided to this point. Fast forward 2 weeks later and I still haven't received a phone call from the shipping company, so I call customer solutions and explain the issue to *******. She was helpful until whoever she talked to on hold and was extremely rude to me after that point. Saying there's no way that's possible even though I have proof. I explained the exchange in store as well, she said we'll they're wrong. You are being instructed to return the item to the store, I'm calling to tell the store you will be returning it. You will just have to figure it out. I told her that's pretty poor customer service considering I have legitimate proof that I have an email stating that agreement. ******* is very rude and unprofessional. Had I not called at all I'm unsure TSC would be concerned with the return, I'm upset trying to do the right thing made me cross paths with an employee like ******* who is here to provide "customer service." I do want to say that the store employees however could not have been more helpful and accommodating to me and I hope they receive no repercussions from this. I'd just like this item picked up like was agreed upon. It's the least someone can do after being spoken too so rudely.

  

  Business Response

  Date: 12/20/2022

  The customer called in on 12/8 and a replacement was created for the damaged item and the new undamaged item was picked up in store. The customer was happy with resolution. 

• Initial Complaint

  Date:12/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/17/2022 I placed an online order for 7 bags of Miracle-Gro Seed Starting Potting Mix for store pickup at ******* ******* (Order # **********). The items delivered were mostly incorrect. The delivery included 2 bags of the Seed Starting Mix (not 7), and included 1 bag of peat, 2 bags of succulent potting mix, and a bag of regular potting mix. The store associate (*********) tried to refund my money, but the computer at the ******* Tractor Supply would not allow her to do so. ********* then had me call corporate to resolve the matter. I spoke with ******* of the TSC Customer Solutions Team. He told me that the computer would not allow him to correct the problem, but that he would replace the order in its entirety. ******* advised me that he would email me, and that I should respond by email with a copy of my receipt for the order. ******* also told me I could keep the soils delivered for free to make up for my inconvenience. I received *******'s email and attached a copy of my receipt to my response. *******'s email included a reference number, namely: Ref:MSG50455564. In my response I asked ******* to keep me posted as to the replacement shipment, but I never heard back from ******* or another customer rep. I reached out to ******* by email 2 more times, but my emails were never responded to. I have not received the replacement order, nor have I received a refund. Copies of emails and receipt for $34.21 are attached to this *** Complaint.

  

  Business Response

  Date: 01/17/2023

  We have created a return for the items that haven't been refunded. We have also sent the customer a $30 gift card to make up for this issue. We sent them and email to let them know this has been done. 

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to file a complaint about a pet product I purchased from Tractor Supply on 11/21/2022, manufactured by the brand Retriever. It is a beef flavored, polypropylene deer antler dura-chew toy. It nearly killed my dog. The toy was falsely advertised as durable. I have seen similar reviews claiming that their dogs have had this toy torn apart within minutes of having it. My dog swallowed a small chunk of this toy and had to be taken to the vet after he refused to eat and had severe bouts of vomiting and ****** diarrhea.

  Customer Answer

  Date: 12/07/2022

  Tractor Supply
  828 *************************************

  

  Business Response

  Date: 01/18/2023

  We've sent this over to the company that does the manufacturing of this product. They should be reaching out to the customer shortly. We have also let the customer know that we have done this. 

• Initial Complaint

  Date:12/06/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Tractor Supply on 10-18-22, said it would ship in 2 days. After like 17 days, on 11-4-22, I contacted them and asked them why my order hadn't shipped yet. I was told that they were waiting to receive a shipping label so they could ship it. On 11-16-22, I contacted them again asking where my order was. They responded by cancelling and refunding my order. I then got on the Tractor Supply website on 11-16-22, and reordered the item and another item, that both stated that they were in stock. Again, both items stated that they would ship in 2 days. Since placing the order, I have called their **************** multiple times asking where my order is, getting the same response, that they're waiting for shipping confirmation. On 11-29-22 when I called, I asked to speak with a manager. Instead I was given the same excuse about shipping and a $30 gift card. I told the woman I was speaking with, that what's the purpose of giving a gift card to use on their website when I can't even receive the items I'm waiting for. This is completely ridiculous that it takes this long to ship an order that they are selling on their website. Put the items in a box, place a label on it and send them to me. I already paid for shipping, it shouldn't be that hard. I honestly don't know how this business is still operational if this is how they run it. I would like my order to be shipped to me.

  

  Business Response

  Date: 01/17/2023

  This item was being shipped from the vendor and they are experiencing some delays at this time. We've checked and they have cancelled this online order because it looks like the items are out of stock at this time. 

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order order #*********** on November 26, 2022 for pickup in the ****** ******** store. Their system lost my order and I worked with their store employee and had a ticket opened up TSC0338363 at their phone number ************. I recieved an email on 11-28-2022 saying my order was processed and on the same day I recieved a cancellation on the order. Since then I have contacted their center a total of 5 times with no results trying to get the $200 back from the 4 $50 gift cards I used for the order. The cancellation email that said:Please note that you have not been charged for the item(s) listed below. If your order was paid for by a gift card, you will receive an eGift Card via email for the cancelled amount paid for on the gift card. In the event that you paid with part credit card and part gift card, the amount tendered to the credit card was not charged and the applicable amount applied to the gift card will be refunded via eGift Card. But I have not recieved an egift card for my $200.00 and I keep getting the run around in their center and they cannot seem to find a manager to talk to me.

  

  Business Response

  Date: 01/02/2023

  Order was cancelled due to fraud verification. There is only **** authorization amount of $25.44. Customer was advised to call to check the balances on the original Gift Card and to go back into the store if the money wasn't on the gift cards. Sending a Case TSC0374000 to our internal department to also investigate.. 

• Initial Complaint

  Date:12/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tractor Supply processed a credit check against my credit with out my authorization. I was offered a transfer from the Tractor Supply line of credit from a Synchrony backed credit line to a **** backed credit line. I was assured that since both credit lines were provided through Tractor Supply there would be no credit checks.When I raised the concern with the store I was blown off by the assistant manager. They took my information to "Look into what they can do". I had to call the store back to be told simply that there was nothing they can do. I requested a return call from a District manager which has not taken place.

  

  Business Response

  Date: 01/02/2023

  We are sorry that the customer experienced issues with signing up for our TSC **** Credit Card and the assistant store manager did not assist. We have reached out to the district manager to contact the customer. 

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******** electric heater last year from tractor supply. I loved the heater,so much, I purchased another 1 last week. They had 3 in stock. I picked it up last Fri. I paid someone to take it out of my car p, carry it upstairs for me. I noticed the box was dented and there were several layers of tape on box. When I got it out of the box, the cabinet was damaged. I took pictures. I then turned it in. The temperature will not go above *****. Tried it again the next day, and the temp will not go above *****. I notified tractor supply by email several times, I sent them a message via their contact source, and have had no reply. Its apparent that this heater was returned by another person, and then sold to me. I have tried to get someone to help me with this , but I have just been ignored. I have not ability to bring this heater back to them. Would like them to come and get it. I have pictures, but tried to include them, but dont know how.

  Customer Answer

  Date: 12/02/2022

  The tractor supply store is in Sicklerville **********. I is located on **************. I did inclye it in my initial email complaint.

  I will try to send the pictures again. The last time it tried, the email with the pictures came back saying, unable to deliver.

  

  Business Response

  Date: 12/20/2022

  The customer called in 12/19 and spoke to a team member. A replacement was made for the damaged item and it is now ready for pickup in store. The customer can now pickup their undamaged item within 90 days.

• Initial Complaint

  Date:11/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Classic Bait and Switch situation revolving around Black Friday Specials.I purchased SKU# ******* WINCHESTER GUN SAFE 20 GUN from Tractor Supply on November 25th during the promo window. The price of the product was ****** On November 27th my order was cancelled. Allowing me to make the order again on Tractorsupply.com. The price at this point is ****** and you are allowed to purchase this product for the regular price.Tractor supply should honor their advertisements, verses canceling customers orders allowing them to purchase the item at a higher cost.If this is not the case they should then repair any website failures, allowing you to place orders on products that are out of stock.

  

  Business Response

  Date: 12/20/2022

  The customer had selected an in-store option for fulfillment, at that time the store was out of stock due to high demand during the holiday season. 

  I have reached out to customer and advised we will more then happy to help cover the difference in cost if he still wants the item.