Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Tractor Supply Company, Inc.

  135 John Rich Blvd. Murfreesboro, TN 37129

  
• 

  Tractor Supply Company, Inc.

  2028 N. Locust Lawrenceburg, TN 38464

  
• 

  Del's Farm Supply

  326 Hanamau St Kahului, HI 96732-2423

• 

  Tractor Supply Company, Inc.

  3000 S. Memorial Drive New Castle, IN 47362

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ********** For some reason you keep canceling the order the previous order before this one I called and I spoke with gentleman and he put me on hold and talk to a supervisor and talk to other departments. He asked if he could call back the next day and I said yes. he said that everything was fixed and it should work just fine but I just place this order and you canceled it again so I called and the I spoke with tells me that theyre all being canceled because of fraud. Ive already spoken with my credit card. There is an absolutely no issue withthe credit card. Everything matches no issue with them. The issue is on your side and it seems like some computer is making this determination that this is fraud, but Icant believe that your company is totally controlled by a computer. There must be a human being somewhere that can look into this and fix it. This not fraud. Feel free to call the credit card yourself. This is the only place I can find this chicken coop that Im trying to order believe me. If it was sold somewhere else I wouldve donebought it somewhere else. I just need a human being to fix his problem. There must be a way to fix it.

  

  Business Response

  Date: 03/26/2025

  Hi ******,

  We are so sorry you have been experiencing issues with your online orders and we appreciate the chance to help.

  I've reviewed your orders and confirmed they were flagged and cancelled due to the shipping address being completely different from the billing address. I understand this can be upsetting but it was done to try and protect you. I have been working with an internal team and they removed the flag that was being thrown so you should not have any future orders cancelled for this reason again. If you need help placing a new order, or if there is anything else we can do for you, please feel free to give us a call at *************, and we will be happy to help.

   

  Customer Answer

  Date: 03/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Well, thank you for letting me know and fixing it but obviously I need to look at my order a little closer because one of the items were being delivered to the billing address. I thought the other items were going to the store for pick up. Im gonna double check before I try to order again and make sure that everything is correct. I thank you again for your help. I hope you have a great rest of your day.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Tractor Supply location will NOT honor any price match guarantee for any retail location except for another Tractor Supply, which is against the policy of the Tractor Supply Price Match Guarantee. The policy explicitly states that they will price match ANY retailer except for **** or stores with closeout prices.

  

  Business Response

  Date: 03/24/2025

  Hi *****,
  We are so sorry to hear of your poor experience at our  DILLSBURG PA store and we appreciate the chance to be here for you.
  Our records show you contacted our Customer Solutions team regarding this situation on 3/23/25. The team member you spoke with did reach out to the District Manager to get this issue resolved for you. When we contact the District Manager, we do like to give them 48 hours to receive the request, investigate it, and reach out to the customer. You should receive a call back from the District Manager by tomorrow, 3/25/25.
  If, for any reason, you do not receive a call back by 3/25/25, please give us a call back at ************* so we can escalate this to a higher member of management. Again, please accept our most sincere apologies for any inconvenience this may have caused and know that we value your satisfaction.

• Initial Complaint

  Date:03/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi team, please look into these orders ********** ********** we keep getting sent the wrong tracking numbers through email I have called TSC several times and they had to re-send us the correct tracking numbers . The issue still not fixed. Please send us the correct tracking numbers in email the first time without us reaching out multiple time for this items.

  

  Business Response

  Date: 03/18/2025

  Hi Sang,

  We are so sorry that your order shipped out with incorrect tracking information. We are working directly with our vendor to obtain correct tracking information and will send it to you via email as soon as we receive it. Again, please accept our most sincere apologies for any inconvenience this may have caused and know we truly value your satisfaction.

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23073702
  
  I am rejecting this response because:

  you guys need to fix this on the technical side

  its been ongoing for a long time
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 03/19/2025

  Hi Sang,
  We appreciate you bringing this issue to our attention and want to assure you that we have our Operations Team a IT department working to resolve the problem. It does appear that both orders you have experienced issues with are from a specific vendor so this issue should be resolved fairly quickly. Again, please accept our most sincere apologies for any inconvenience this may have caused you.
  If you experience anymore issues in the future, please let us know by calling *************. 

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23073702
  
  I am rejecting this response because:
  This has been ongoing for a long time..

  please fix issues with vendor sending wrong tracking numbers
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 04/01/2025

  Hi Sang,

  We are showing order number 1182486904 shipped out via *** tracking number 1ZC1H6170306901199 and was delivered on 3/10/25 at 1:10 PM. Order number ********** shipped out with *** tracking number 1ZC1H6170305917102 and was delivered on 3/14 at 1:32 PM. You can also check the status of your delivery on the *** Tracking website! Simply copy and paste your tracking number into the search box (be sure there are no extra spaces) and click Track to view any recent updates on your orders delivery status. We will also continue working with our vendors and distribution centers to ensure tracking numbers are correctly added to orders when they ship.

  If there is anything else we can do to assist you, please give our customer solutions team a call at *************.

   

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought some wire last night while we was there on a price match. We talked about it and decided to fence further so we went back today to purchase more wire. The Manager looked at the receipt from last night and said I won't match that price. We dont match sale prices. (Which online says they do) We don't price match over 25 miles. ( online says they will match online prices. That could be across the country.) Then she said I will only match the regular price and I won't make you pay the difference from last night. That is not there guarantee. I call the number on the guarantee they said they would loose money so they won't do it. They came up with a dozen excuses why they would not match the price. Then tried to tell me it had to be the same. I told them it was the same wire. Just a different brand which the guarantee does not say it has to be the same brand just the same product. It is the same product fence wire.

  

  Business Response

  Date: 03/15/2025

  Hi *****,
  
  I am so sorry to hear about your experience at the *********, ID store location and your attempt to receive price match for SKU: *******. Per our Price Match Policy,  with our Best Price Guarantee, we will match any competitors online or in-store price on any identical item! This therefore means the item has to be the exact same product and brand. 
  
  However, our Best Price Guarantee does not apply to Special Order items, Clearance or sales items, or items sold by third-party/Marketplace sellers on websites such as **** or Amazon Marketplace, which is stated on the TSC website. Based on the provided screenshots it lists that an exceptions for the Price Match Policy stating we do not price match "Competitors' pricing on close-out sales or liquidations", meaning we do not price match any items that are on sale. Upon further reviewing the provided screenshots, it has been confirmed the respective items are not identical and on sale with the competitor, therefore not meeting the price match requirements. 
  
  The Store Manager has the final say regarding any discounts on in store purchases, therefore we are unable to override their decision. Again, I am so sorry for any inconvenience experienced.
  
  The TSC Customer Solutions Team
  
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 03/15/2025

   
  Complaint: 23052052
  
  I am rejecting this response because:
  I bought the night before. They are the same. They are not on clearance just on sale. The manager just didn't want to price match. THAT IS NOT WHAT THE TRACTOR SUPPLY PRICE MATCH  SAYS. That is dishonest and misleading. If you don't want to price match then remove that from your website.  Or pay the difference. 
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 04/08/2025

  Hi *****,

  We are sorry that you are still unsatisfied with our response. Our Price Match policy does state that price match requests for products found cheaper with a competitor must be an identical product. We are not able to approve a price match request for any product that is not an identical match. For example; the brand, size, and color must be identical to the competitors product that is listed for a cheaper price.

  We have attached a copy of our Price Match policy to this response. This policy can also be viewed on the Tractor Supply website. Again, we sincerely apologize for any inconvenience this may have caused and truly value your satisfaction.

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23052052
  
  I am rejecting this response because:
  It is the same product.  They gave us the price mach the night before. Then a different manager would not ***** it. Now you are saying it is up to them. That is dishonest.  If you don't want to refund the difference and make it right. You need to remove that it is false advertisement.  She also said it was more than 25 miles. Is why she should not ***** it. There is also nothing on there about that.

  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 04/24/2025

  Hi *****,
  Our Price Match policy does state that price match requests for products found cheaper with a competitor must be an identical product. We are not able to approve a price match request for any product that is not an identical match. For example; the brand, size, and color must be identical to the competitors product that is listed for a cheaper price.

  Our Best Price Guarantee states we will price match in store purchases with TSC online prices. Due to regional pricing, stores can only approve price match requests for competitor's within 25 miles. Again, we sincerely apologize for any inconvenience this may have caused you.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 100 lb propane bottle and had it filled. The valve on the propane bottle is leaking and will not stop. I called them and they said they would replace the bottle free of charge but I would have to pay to have the new bottle refilled. I believe this is unfair due to the fact I did not use it. And I paid $85 to have the bottle filled in the first place. My 90 days is not up until the end of March. I believe in all fairness they should replace the bottle with a new bottle and fill it with propane. Instead of having me pay for a new refill. The bottle I purchased as a bad valve. They told me to bring the bottle back before the end of March.

  Customer Answer

  Date: 03/12/2025

  I went to tractor supply today after work to return my bottle and have it filled. And told them I filed a complaint. They immediately apologized and filled my bottle at no cost and made everything right. I am completely satisfied now I want to withdrawal my complaint to the BBB.

  I told tractor supply company that I would withdraw my complaint. I am a satisfied customer now.

  

  Business Response

  Date: 03/13/2025

  Hi *****,
  
  I am so sorry to hear about your experience regarding your purchase of a propane cylinder and item being defective from the ******, PA  store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  To make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Please be mindful as a result of this being an in store purchase the final decision regarding any reimbursement or replacement is up to the store's management. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is not willing to match their website policy on price matching.

  

  Business Response

  Date: 03/07/2025

  Hi *******,
  
  I am so sorry for any issues you have experienced regarding your attempt to receive a price match. I am glad youve asked about our Price Match Policy. With our Best Price Guarantee, we will match any competitors online or in-store price on any identical item! This also includes matching any ************************ prices inside our Stores. However, our Best Price Guarantee does not apply to Special Order items, Clearance items, Sale items, or items sold by third-party/Marketplace sellers on websites such as **** or Amazon Marketplace. Additionally, there are limitations when it comes to price match policy in stores and varies based on the respective Store location. Please be mindful, the final decision on any in store pricing is up to the ******************* Again, I am so sorry for any inconvenience experienced. 
  
  Simply ask to speak with a member of the **************** team or call our ************************* at the number below and they will be able to assist you with any additional details or exceptions on qualifying best price offers that may apply. 
  
  The TSC Customer Solutions Team
  *************************************; 37027
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23028645
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 03/10/2025

  I am aware of the price match policy. I was attempting to match a price within those parameters and was told it is not possible. I am intelligent enough that I would not have attempted to match a price on an item outside of the parameters and I also am far to busy to have wasted time on something that was not, according to your website, able to be price matched. 

  

  Business Response

  Date: 03/13/2025

  Hi *******,
  We are sorry to hear you are not satisfied with the decision made at your local TSC store to decline the price match you requested. Approval for price match requests made for in-store purchases have to come from the store directly. If you are unsatisfied with the team members decision, you are welcome to address your concerns directly with the Store Manager. They will be happy to discuss any and all concerns you have and will be able to provide you with their reasoning for denying your request. If you ever need assistance with a price match request for an online order, please contact our customer solutions team at *************.

   

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my TSC credit card for at least a year now. The limit started a 2k, I wanted to purchase a zero turn from them so I needed it to be 4k. I had submitted a limit increase every 3-4 months to see if they would bump it up. All of the sudden in Jan 2025 and Feb 2025 when I submitted a limit increase request they hit my credit report with a hard pull. I have never, ever, had any other credit card company pull a hard pull for a LIMIT INCREASE to essentially spend more money in their store. I find this completely ridiculous for an open account and I want the hard credit inquiries removed as the could have just done a soft pull and not gave me a hard inquiry on my report since this is an active account.Please remove both hard inquiries from my credit report immediately for Jan 2025 and Feb 2025.

  

  Business Response

  Date: 03/07/2025

  Hi *******,
  
  I sincerely apologize for any issues youve experienced with your TSC Credit Card. For security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. Nor do we have the ability to make any changes to the account or credit report. For help with anything regarding your account, simply contact Citibanks TSC Representatives at **************** and theyll be happy to help! For further assistance, you may also ask to speak with a supervisor regarding the matter. Their regular operating hours are Monday to Friday, 8AM to 5PM EST. Again, I am so sorry for any inconvenience this may have caused. 
  
  The TSC Customer Solutions Team
  
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23022874
  
  I am rejecting this response because:

  I have already contacted them. They put the dispute on the credit report from the businesses standpoint for whatever reason when it went back to the bank they denied it. I will try that again for you as the company I hold the card with through the bank for you not to have access to the agreement is ridiculous.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 03/13/2025

  Hi *******,

  I understand how frustrating this may have been due to any issues youve experienced with your TSC Credit Card and your credit report being affected. As previously advised for our customer's security ********************** Customer Solutions team, being a retailer store, does not have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. 
  
  As expressed prior we strongly recommend to work with ********* regarding any issues with your respective credit account. Again, I am so sorry for any inconvenience this may have caused. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  
  

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23022874
  
  I am rejecting this response because:
  

  I am going through Citi on this as well, sad for what I spend at your store its always the run aroundmaybe you should find a company where you can access the information.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Had a brand new generator stolen from behind my trailer 2 days after i paid $1,296.48 for it from Tractor Supply...i filed a police report and provided the serial number and 4 months later it was recovered ...still has the tags and plastic on it ...its brand new still and I've reached out to their customer solutions 10x over getting permission to return it past the 90 return policy they have because it was sitting in a **** shop during the 90 return window ...ive been told 6x id recieve a call from district manager over my situation and can provide proof that it was stolen with the police report and the recovery report i signed when i picked it up from the police station ....I've heard nothing back from any customer service or district manager and the generator is brand new still and i need my refund and they will not contact me back at all

  

  Business Response

  Date: 03/06/2025

  Hi ********,

  We are so sorry to hear you have had such a poor experience and we appreciate the opportunity to be here for you.

  Our leadership team has been diligently working to find a resolution for you. Leadership contacted the District Manager for our SPRINGHILL LA store and asked them to give you a call. The District Manager tried giving you a call on 2/27/25 but was unable to get through to anyone. He stated he left you a voicemail but never received a call back from you.

  We will send the District Manager another message to confirm the phone number they have for you is correct. You can expect to receive a call back within 48 hours. If you do not receive a call within 48 hours, please call our Customer Solutions team at *************. Again, thank you for allowing us the opportunity to be here for you.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not sure what is going on with my tractor supply account. Ever since I had my credit card i was a preferred member with perks and now all of a sudden when I log in it wants me to join and shows as if I am not even a member. When I call in they see I am a preferred member and I told them the issue,they were going to have IT look into and call me back but it has been quite some time and I never got a call back. The issue is still not removed and it still wants me to join so I am not sure what is going on. Please help!

  

  Business Response

  Date: 02/28/2025

  Hi ******,
  Were so sorry to hear youve been having trouble with your ************** account. Rest assured we will do whatever it takes to help. We have reviewed your account and confirmed you did have two active loyalty accounts. We were able to successfully merge them together so you should not have any further issues. Please note changes made to loyalty accounts may take 14 days to cycle through all systems. We also created a point adjustment on your account of ***** points as a small way to apologize for the issues you have experienced. This will generate a $10 reward that you can use any time in the next 60 days. If you experience anymore issues, please giver us a call at *************, and we will be happy to help.

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate your assistance and will monitor the account and if any issues will reach out to customer care. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a store card with tractor supply. Every time I pay a large amount of it down they are lowering my credit limit. This is effecting my credit score by 12 points. It is designed to keep the card as showing a large usage of available credit. This should not be allowed. It is causing a negative effect on customers.

  

  Business Response

  Date: 02/27/2025

  Hi ******,
  
  I am so sorry for any issues youve experienced with your TSC Credit Card. For security purposes, the TSC Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. Therefore we are unable to make any changes or adjustments to your respective account. For help with anything regarding your account, simply contact Citibanks TSC Representatives at ****************, ensure to request assistance from a supervisor, and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST. Again, I sincerely apologize for any inconvenience this may have caused. 
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST