Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Tractor Supply Company

  461 Voluntown Rd Ste 1 Griswold, CT 06351

• 

  Tractor Supply Company

  380 New Hartford Rd Barkhamsted, CT 06063

• 

  Tractor Supply Company, Inc.

  320 Enterprise Drive Pendleton, IN 46064

• 

  Tractor Supply Company, Inc.

  1929 N Greensburg Crossing Greensburg, IN 47240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see upload Tractor Supply

  

  Business Response

  Date: 02/27/2025

  Hi *****,
  
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  
  I am so sorry to hear about your experience regarding the service and interactions you had with employees at the ******, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  To make sure something like this doesnt happen again, well discuss this matter with Management over this location and, if you dont mind, well have them reach back out to you with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  
   

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22984049
  
  I am rejecting this response because: I have tried for over 30 days to have this issue resolved with the store and the district manager. I do not see this awful false accusation of threatening an employee being resolved through the above mentioned.
  I am reaching out through the BBB because I have not been unable to speak with anyone other than above mentioned. I have reached out to **************** to speak with the Regional Manager but was told I could not and it would be up to Mark the District Manager whether or not I could. This is unacceptable because nothing has been done with the employees treatment and lies. I want to have this resolved however Im not being allowed to resolve do to being blocked  to speak to someone in higher management. This is a serious matter that should be addressed ****. Will I be able to speak with the Regional Manager ? 

  
  Sincerely, *****
  
  ***** *******

  

  Business Response

  Date: 03/07/2025

  Hi *****,
  
  I am so sorry to hear about your experience regarding the service you received at the ******, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention. 
  
  We have notified the ************************* regarding your experience so it can be addressed as needed and to help prevent something like this from happening again. Please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron. 
  
  Thank you so much for choosing Tractor Supply Company. 
  The TSC Customer Solutions Team
  *************************************; 37027
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parked outside the *********, ** location at 9:20 am on February 22, 2025. Use the app to request a propane refill. After a few minutes, an employee walked out and said they could not do propane refills because they were busy unloading the truck. I would need to come back later. I live in a rural area and drive 40 minutes to TSC. They clearly advertise propane refills as a service, advertise the price outside the building, and make it easy to request the refill on the app once you arrive at the store. But they refuse to deliver on the advertisement.

  

  Business Response

  Date: 02/24/2025

  Hi *****, We are so sorry to hear about the poor experience you had while attempting to purchase propane from our ROCHESTER MN store.
  This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention. 
  To make sure something like this doesnt happen again, Ill discuss this matter with the Store Manager at this location and, if you dont mind, Ill have them reach back out to you within 48 hours.
  We have also sent a $25 E-Gift Card to your email as a small way to let you know  we truly value your satisfaction. Again, please accept our deepest apologies.

  Customer Answer

  Date: 02/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 02/26/2025

  I guess I closed it too soon. Their gift card link didnt work and the store manager didnt contact me.

  

  Business Response

  Date: 03/04/2025

  Hi *****,

  We are sorry to hear your E-Gift Card is not working properly. We tried giving you a call to discuss your concerns but was unable to get through to anyone.

  I wanted to let you know that I was able to confirm the gift card still has a full balance of $25 so I went ahead and sent a new link to your email. If you have any trouble viewing the gift card, or if you have trouble redeeming it, please let us know. You can contact our Customer Solutions team at *************.

  The Store Manager is attending a company wide meeting but will contact you as soon as they return. I am so sorry that we did not make you aware of this in our original response. We sincerely appreciate your patience and want to thank you for allowing us the opportunity to be here for you.

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 22978037
  
  I am rejecting this response because: store manager never contacted me.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 03/15/2025

  Hi *****,

  I am so sorry to hear you have not been contacted by the Store Manager, regarding the poor experience you had on your recent visit to the *********, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  I have informed the ****************** you are still awaiting further communication and assistance regarding this matter. Well have them reach back out to you within 48 business hours with an update either by phone or email. Please be mindful due to the incident taking place at a local store further assistance is needed from the respective store. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* ****** BattonP.******************************** ************** ******************** February 21, 2025 Better Business Bureau Subject: Complaint Against *************************** Failure to Process Refund Dear BBB Representative,I am filing a complaint against Tractor Supply Company and Citibank (Citi Credit Cards) for failing to process a refund of $1,829.53 from a return made on January 8, 2025.Complaint Details Return Date: January 8, 2025 Refund Amount: $1,829.53 Payment Method: Citi Credit Card Store Location: *************************** 57117-6403 Tractor Supply confirmed the return was processed, and I was given a receipt. However, as of today, the refund has not been applied to my Citi credit card. **** claims they have not received the refund, while Tractor Supply insists they issued it.Consumer Rights Violations This situation violates the Fair Credit Billing Act (15 U.S.C. 1666), which requires credit card issuers to apply refunds within two billing cycles. Regulation Z (12 CFR Part 1026) also mandates that financial institutions process refunds promptly. Additionally, UCC 4A-404 obligates banks to ensure proper fund transfers.Resolution Sought 1. Immediate credit of $1,829.53 to my Citi account.2. A full investigation into why this refund was not processed.3. Assurance that both companies follow proper refund procedures.If this is not resolved, I will escalate the issue to the ************************************ (****) and the ************************ (***). I appreciate your assistance in resolving this matter.Sincerely,Cleveland ****** ********************

  

  Business Response

  Date: 03/10/2025

  Hi Cleveland,
  We're so sorry to hear of the trouble youve had with your TSC Credit Card and were glad for the chance to help. 
  Refunds back to TSC Credit Cards typically take 5-7 business days to be processed. Depending on when your billing cycle ends, your refund may not be reflected for 1-2 billing statements. Only our partners at ******** can see your account, banking information, and terms of your card agreement. Citibanks TSC representatives are glad to help with any questions you have; give them a call at ************** between the hours of 8AM and 5PM EST, Monday through Friday. Again, please accept our most sincere apologies.

  Customer Answer

  Date: 03/20/2025

  This complaint has not been dealt with. I haven't spoken to anyone about this complaint. 

  

  Business Response

  Date: 04/11/2025

  Hi Cleveland,
  
  As previously advised, for security purposes, the Tractor Supply Customer Solutions team does not have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. Therefore we do not have the ability to make any account changes or charge reversals. For further assistance and help with anything regarding your account, simply contact Citibanks TSC Representatives at **************** and request the assistance of a supervisor, theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST. Again, I am so sorry for any inconvenience you may have experienced. 
  
  The TSC Customer Solutions Team
  
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 04/12/2025

   
  Complaint: 22972980
  
  I am rejecting this response because: They are passing the **** on to someone else. I've contacted both businesses and they both say the same thing. This needs to be forwarded to the ************************ for investigation and future litigation. 
  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 04/25/2025

  Hi Cleveland,
  
  I sincerely apologize for any issues you may have been experiencing regarding the respective refund issued to you on 1/8/2025. Once a refund is processed we recommend to allow 5 to 7 business days for the refund to be processed with your financial institution from the date it was issued. If there are any delays in receiving a refund it is advised to work directly with a supervisor at your financial institution regarding the matter as we no longer have any access to the respective funds. 
  
  In this case this would be ********** which for security purposes we do not have access to any of your credit account terms and agreements, or the ability to make any changes on the account. We are happy to review your refund receipt details on your behalf, if you could please provide a copy of your receipt for the refund transaction in question. Again, I am so sorry for any inconvenience you may have experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 22972980
  

  I reject Tractor Supplys response in its entirety. It is unacceptable and does not address the facts of this dispute. Instead of resolving the matter, Tractor Supply continues to repeat incorrect information and deflect responsibility. I have provided my receipt three separate times, clearly showing that I returned the merchandise. I do not have the product in my possession, nor do I owe any outstanding balance. Yet, Tractor Supply (or its associated financing service) continues to draft money from my account for a transaction that has been reversed.

  This conduct is not only unethical but potentially illegal under numerous state and federal laws, including but not limited to:

  Uniform Commercial Code (UCC Article 2 Sales): Once goods are returned and the seller accepts the return, the buyer is not responsible for payment. Continuing to collect on such a debt is unjust enrichment and potentially fraudulent.

  Fair Debt Collection Practices Act (FDCPA): If a third-party collection agency is involved, continuing to attempt to collect on a debt that has been disputed and for which proof of debt has been provided may violate federal law.

  Truth in Lending Act (TILA): If financing is involved and the terms are being misrepresented or not updated to reflect the return, this may constitute a violation.

  Unfair and Deceptive Acts and Practices (UDAP): Under both federal and state consumer protection laws, knowingly charging a consumer for merchandise that was returned constitutes deceptive business practice.

  Electronic Funds Transfer Act (EFTA): Continuing to draft money from my bank account without authorization or justification after a product return may violate my rights under EFTA.

  Tractor Supply's ongoing actions are not only a breach of consumer trustthey are systemic violations of my rights under these statutes.

  If this is not resolved immediatelymeaning a full reversal of the charges and confirmation that no further drafts will occurI will escalate this matter to the following agencies:

  The Office of the Attorney General in my state

  The ************************************ (****)

  The ************************ (***)

  Any additional state agencies that oversee consumer protection and retail fraud

  I demand immediate action:

  1. Cease all further drafts from my account.

  2. Confirm in writing that the returned merchandise balance has been cleared.

  3. Provide documentation that my account is in good standing and will not be reported negatively to any credit bureaus.

  Failure to comply will result in legal and regulatory escalation without further warning. I will also be reviewing all legal options available to recover any unauthorized charges and damages caused by this negligence.
  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 04/25/2025

  Hi Cleveland,
  
  In order to assist further we are needing the receipt information regarding the transactions in question. The receipt information was not included with the submitted BBB complaint. Upon further review we are unable to locate any communications, associated with the provided email and phone number, showing that contact was made to the Tractor Supply Customer solution center or that any receipt details were submitted to ******************. If this information was provided to a store rather than the ************************* it will need to be provided to the Customer Solutions as well. 
  
  As a result,  to provide any further assistance, we ask to please contact our ************************ at the phone number below, ensuring to have all receipt information readily available and any team member will be able to assist. Again, I am so sorry for any inconvenience or issues you may have experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the beginning of December of 2024 we were at our local Tractor Supply and they were offering a 0% internet rate for 12 months BEFORE applying we spoke with a worker and asked for more details, she assured us 100% that if we got approved we could use this card anywhere on anything and it would be 0% for the 12 months! I made sure to triple check with her because a year prior we were lied too into getting a card and were charged interest on ALL of our purchases. I even told her the story, she says absolutely no, **** approval everything is 0%! Today I noticed our payment was high so I called customer service and they told me the 0% only applied to the $600 purchase we made the day of opening the card. We were LIED too! I want my charges to be 0% and I want to be reimbursed for all of the interest I was charged. I dont see how its fair to be LIED to like this! I am so beyond frustrated that companys can legally get away with this!

  

  Business Response

  Date: 02/27/2025

  Hi *****,
  Were so sorry for any issues youve experienced with your TSC Credit Card. The TSC Personal Credit Card allows customers to finance purchases. We offer a 6 month special financing on purchases $199 and up and 12 Months Special Financing on purchases $399 and up.
  For security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. For help with anything regarding your account, you will need to contact Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST. 

  To make sure your concerns are addressed properly, and to ensure all of your questions are answered with accurate information, we will discuss this issue with the District Manager for our PALATINE BRIDGE NY store and ask them to contact you within 48 hours. 

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22958061
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

   

  i made the $600 dollar purchase upon approval to receive the locked in 0% interest rate! I was told by the women opening the card for us we were locked in after making that purchase on 0% interest for 12 months on ANY & ALL purchases! 

• Initial Complaint

  Date:02/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered, on line, a Snow Blower advertised as 'same day delivery'. The item was not delivered 'same say', but I accepted delivery the following day. Upon closer inspection, I found the machine inoperable. I contacted Tractor Supply (who, in-the-mean-time had granted a delivery charge reimbursement), who then became unresponsive to my complaint.I'm offering three options in this matter: 1) Have a qualified technician (I believe there is a Husq. dealership in nearby ********, **) come and look at the machine and repair (it could be something simple) as needed. 2) Exchange by delivery of an operable model. 3) Pick-up and return for a full refund.

  

  Business Response

  Date: 02/21/2025

  Hi ****,

  We sincerely apologize for the issues you have experienced with this order. Our records show that the team member you spoke with on 2/8/25 did send you an email response on 2/10/25 stating the store no longer has this specific item in stock so a replacement order was not an option. She did ask if you would like for us to arrange to have the product picked up from your home and returned to the store for a full refund. However, we received no response from you after that email. We have sent you another email to confirm you would still like to return this order for a full refund.

  We do not want to arrange for a delivery driver to come to your home to pick this order up without confirming this is how you'd like to proceed. As soon as we her back from you we will have our same day delivery team arrange to have your order picked up and returned to the store for a full refund. Please note that if it is more convenient for you, you can call our Customer Solutions team at ************* rather than replying via email. Just be sure to reference case number TSC1016947, so our team can best assist. Again, please accept our most sincere apologies for any inconvenience this may have caused you and know that we truly value your satisfaction. 

   

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my boyfriend/Husband ***** bought the 48 in fan from tractor supply in ** and get it home we live in **********,sc get it home open the box the its beat all to h*** an back, and one of the blades were broken off so we sent it back and know one can tell us a thing about were out replacement is Yes as have our receipt our address is ***************************************

  

  Business Response

  Date: 02/24/2025

  Hi *****,
  We are so sorry to hear about your experience regarding the fan you purchased from our DARLINGTON SC store location.
  This is not the quality of products we pride ourselves on and appreciate you bringing this to our attention. 
  To make sure this is addressed properly, and the ensure you receive the best possible resolution, I will discuss this issue with the Store Manager at this location. I will have them reach back out to you within 48 hours. Or, if it's more convenient for you, you can contact the store directly by calling *************.  Again, please accept my deepest apologies and know we truly value your satisfaction.
  
  

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22951818
  
  I am rejecting this response because: The only thing I will accept is my replacement I did everything I was asked to do and sent mine back  and was told I would get my replacement but that isn't so and it's been almost 4 **** weeks I still have my receipt so y'all can either get me my replacement or I'll take this to court I'm sorry but I'm tired of getting the run around 

  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 03/21/2025

  Hi ******,
  All Items purchased in store must be returned in store for a full refund or exchanged for a new product. We have spoke with the Store Manager at our DARLINGTON SC store, and have searched through all of the receipts listed on your account, and there is no record of you returning this fan to any TSC store. The Store Manager has stated they have worked with you multiple times in the past regarding similar claims and they are not able to assist without you providing proof of your return. The receipts you have attached only show that you purchased this fan on 6/18/2024 with a two year service plan through Asurion.

  If you are able to provide records showing you returned this product to a TSC store we will be happy to help. 

  
  

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** is under 1 year warranty and they refuse to replace it because it's a defective product where the welds have broken on the kennel I would like a replacement or my money back because I didn't buy just for looks reached out to customer service and nothing can be done

  

  Business Response

  Date: 02/17/2025

  Hi ********,
  
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  
  I am so sorry to hear about your experience with the Retriever 2-Door Metal Wire Pet Crate you purchased. Per our company's return policy, customer's have 30 days from the original purchase date to return an item for a refund or exchange and 90 days for active *************** members only. Upon reviewing your receipt details, I have confirmed your purchase is currently outside of the respective time frame. As a result, it is recommended to work directly with the manufacturer under the product's warranty.
  
  By reaching out to our ************************* line at **************, you can speak to a representative regarding repairs, warranty information and replacement parts for our entire line of exclusive brand products such as your Retriever 2-Door Metal Wire Pet Crate. They are also a great resource should you need any further assistance down the road! Again, I am so sorry for any inconvenience experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22945711
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** *******

  Customer Answer

  Date: 03/02/2025

  I didn't know what to do with the kennel so I threw it out with the trash 

  Customer Answer

  Date: 03/06/2025

  They didn't offer anything other than to reach out to the manufacturer and I did so 

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/15 i purchased a stove for $1399.98. Which they never delivered. They made us go pick it up which was difficult as we didn't have the means to do this. That was the reason for a delivery. We had it installed (it was a replacement) when started it started to make a grinding noise. I contacted tractor and the company that made the stove. They responded with i should oil it. We did what they said but it kept grinding. Within a week it started to just stop working. One day when we left it started on it's own and left our house smoking and the carbon monoxide detector going off. at that point because it just wouldn't work properly, we stopped using it. Leaving us with no 2nd heat source. I contacted tractor, citi, and the company that makes the stove and nobody helps. I have sent a letter and numerous requests to take this off my bill. We don't know what to do with it except for the fact that it just doesn't work. Something is wrong with it. I tried to issue a return thing with tractor, and they wouldn't even though we hadn't had it for the 30 days because they never delivered it. We just want a credit on our card.

  

  Business Response

  Date: 02/17/2025

  Hi *****,
  
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  
  I sincerely apologize for any delayed responses. I am so sorry to hear there was an issue with your online order de to the item being damaged/defective. Per your request and due to the nature of the situation, a return has been successfully created on your behalf. As a result of the item being delivered to the store on your behalf, the defective item is required to be returned to any local TSC store to complete the return process for a refund. 
  
  Please keep in mind that refunds back to credit cards are not always immediate. Once return is made, the refund will be processed by the store and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using ******, it will be refunded to the ****** account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order. Again, I am so sorry for any inconvenience experienced 
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  

  Customer Answer

  Date: 02/17/2025

  I'm not sure how we are going to be able to return this.  I don't think my husband and i can lift that to put it on anything.  I'm not sure how you expect us to get that on a truck.  We have nothing to load it on like you do.  Any ideas?

  Customer Answer

  Date: 02/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charging higher prices than marked,not given priced as marked after showing employees, manager....this is false advertising on 2/05/2025.around ****

  

  Business Response

  Date: 02/07/2025

  Hi *******,
  Were so sorry to hear about your recent experience while shopping in one of our stores. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention. 
  To make sure this is addressed properly, and to provide you with the best possible solution, could you please reply directly to this email with the city and state of the store in which this occurred?
   We would like to discuss this matter with the Store Manager where the incident occurred.
   If you dont mind, well have them reach back out to you within 48 hours with an update once we have this information. Again, please accept our deepest apology and know we truly value your happiness as a Tractor Supply Company patron. 
  We are passionate about serving our customers and appreciate the opportunity to be here for you.

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22909104
  
  I am rejecting this response because:I would still like to have the tires at the price they were marked.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 02/11/2025

  Hi *******.

  We have reached out to the District Manager for our Elkton, MD store and have asked them to contact you directly to discuss your concerns. You can expect to receive a call back from the District Manager within 48 hours.

  They will be able to answer any questions you may have and ensure proper steps are taken to address your concerns. Again, please accept our most sincere apologies for the poor experience you had.

  We appreciate the opportunity to be here for you.

  Customer Answer

  Date: 02/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the gun safe on 1/4/23 and within a year the combination lock started eating batteries. The batteries would only last about 1 1/2 days. I called TSC Winchester sales and a lady there told me that my batteries (which were dated 2026) were not fresh enough and that I needed to buy batteries dated 2030... I did and this didn't help. It took 4 more phone calls and 5 emails before they admitted it was their problem and agreed to replace the combination lock portion (that they tell me, I have to replace myself which involves disassembling the lock and safe door...) Also, in the same timeframe, we had a break in where they stole our small safe (ripped it out of the wall) and it contained the backup keys to the gun safe. It took multiple phone calls and about a dozen emails (each requiring mort information than the last) to get it (maybe) resolved. The sheriff and his deputies had to write 2 different letters with the information they required as well as provide a police report and a certification that they had searched their database to ensure the gun safe that I had in my possession was not stolen property !!! After multiple emails demanding more and different information, they finally said I could pay them $25 and they would (I hope) send replacement keys.

  

  Business Response

  Date: 02/07/2025

  Hi *******,
  We are so sorry to hear about your experience regarding the Winchester Safe you purchased from our Waco, **. store location. We take pride in every product we carry so we appreciate you bringing this to our attention. 
  We were able to locate your receipt and see that this purchase was made on 1/4/2023. Unfortunately, your purchase has exceeded our 30 day return period (90 days for *************** Members). 
  Once a purchase exceeds our return limit, we have to refer the customer to work directly with the manufacturer. 
  I understand that you are disappointed with your interactions with Winchester so, I will discuss this matter with the  District Manager for our ****, ** store, and ask them to reach back out to you within 48 hours. Again, please accept our deepest apologies and know we truly value your satisfaction.