Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Tractor Supply Company, Inc.

  135 John Rich Blvd. Murfreesboro, TN 37129

  
• 

  Tractor Supply Company, Inc.

  2028 N. Locust Lawrenceburg, TN 38464

  
• 

  Del's Farm Supply

  326 Hanamau St Kahului, HI 96732-2423

• 

  Tractor Supply Company, Inc.

  3000 S. Memorial Drive New Castle, IN 47362

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 1, 2025, I went into the ******************* Tractor Supply, ***********. It was around 745pm, 15 minutes before closing. I was near the cash register when I saw a worker who seemed free. I asked her if she refill a propane tank to which she said, sure no problem. The lady working at the cash register, later identified as ******, directly snapped at the worker, what does HE want? While I was standing right there. The employee said, propane fill. ****** informed the lady that they stop doing that at 745pm. I left and looked on the website. I found nothing saying they stopped filling at 745 so I went back in and talked to ******. She changed her story to 10 minutes prior to closing and also said that, all her customers now this, implying that I was not her customer. She said it was for safety reasons but when I asked what was the safety concern, she would not tell me. As a military disabled veteran, I have never been treated as non significant and poorly as ****** did. It is my strong belief that ****** lied about the policy because she did not like the way I looked or she was lazy. I was the last customer there. I would like to see a copy of their company policy saying they stop filling propane. This appears to me as if she had a personal prejudice against my race.

  

  Business Response

  Date: 02/06/2025

  Hi ****,
  
  I sincerely apologize for any delayed responses. I am so sorry to hear about your experience regarding the poor customer service received at ************, ** store location, in your attempt to get propane refilled. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  To make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:01/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ***** heater back on December 20 2024. It was supposed to be shipped straight to my address. When contacted the complaint center they say it was delivered January 9 2025. Which that was a federal holiday. After emailing back and forth over about 2 week period asking them wheres my product they finally agreed to reimburse me my money. As of January 29 2025 they still havent. I would like to either get my money back or my product from them.

  

  Business Response

  Date: 01/30/2025

  Hi ****,

  We are sorry to hear you've experienced issues with an online order. We have reviewed the documents you attached and this is not a Tractor Supply order. 

  The screenshots you attached have the following business contact information: 

  **************
  service *********************************************

  Tractor Supply is not affiliated with that company in any way.

  Customer Answer

  Date: 01/30/2025

  This picture clearly states that its tractor supply company. I feel like they are reliable for my order. When you click on stage ********* it leads you straight to the Tractor Supply Co. Page.

  Customer Answer

  Date: 01/30/2025

  This picture clearly states that its tractor supply company. I feel like they are reliable for my order. When you click on stage ********* it leads you straight to the Tractor Supply Co. Page.

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22873928
  
  I am rejecting this response because:
  I feel this company is reliable for my product. cause when you click on ************ it leads you straight to your website. you can even go to the website and put my tracking number in and my order comes up,
  Sincerely,
  
  **** ***********

  

  Business Response

  Date: 02/06/2025

  Hi ****,
  
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  
  I sincerely apologize for any delayed responses. As previously advised and based upon the picture proof you submitted, it has been confirmed the purchase you made was in fact not with Tractor Supply and was not placed via the ************************** website. In the pictures provided it is seen where you have ordered form a website "**************" falsely portraying to be Tractor Supply. As a result of this purchase not being made with Tractor Supply, we are unable to assist with refund or replacement as we did not collect any funds for this respective purchase. We recommend working directly with the company in which you made your purchase or to contact your financial institution and file a dispute on the purchase as needed. Again, I am so sorry for any incovnenience you may have experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22873928
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *********** its yall responsibility cause it was hacked so I would like my money back 

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 1/12/2025 I purchased online from Tractor Supply a 350 lb treeline automatic feeder. This item was to be delivered to my house from the *****, ** south store. I paid $399 for the item plus tax and used my free delivery coupon so that I would receive free delivery. The item was delivered on the 14th of January with obvious existing damage to the skid. The delivery person and I documented the damage. It obviously was not damaged by the delivery person because it was rusted where the skid was creased. I called customer support at ******************** and they graciously gave me a small credit. The following day I went to install the timer and test it before putting it where it needed to go. That is when I discovered that there was no timer and the instruction manual and accessory package had already been opened. They had obviously sold me their floor model. I called customer support again and was told they would find me one and call me back. After 2 days I called them again. They were working with the manufacture to get me a new timer. FINALLY 2 weeks later, the store has my timer in. They want ME to drive 80 miles round trip to pick up this part of the item that I was to receive free shipping for!!!! They offered to compensate me for all of my time and trouble with a $50 ecard that I could use for another only TSC order. I refused since I explained that was worthless because I would never be buying from Tractor Supply again. TSC needs to realize that we have choices about where to spend our money. I will pay more just to not have to deal with them ever again.

  

  Business Response

  Date: 02/03/2025

  Hi ****,
  We are so sorry to hear about your poor experience with the Treeline Feeder you purchased from our *****, **. store. This is not the quality of products we pride ourselves on and appreciate you bringing this to our attention. We have reviewed your order and confirmed a discount for $80.06 was processed on 1/14/25. We will also discuss this with the District Manager for our *****, ** store, and if you don't mind, we will have them contact you directly within 48 hours. Again, please accept our most sincere apologies for any inconvenience this may have caused you.

• Initial Complaint

  Date:01/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Date: December 26, 2024 Order Number: ********** Total Amount: $30.23 ***** Tracking No: ************ This order was never delivered. I have contacted you twice through your customer service portal and never received a reply Please either deliver the order or refund the amount to my original payment method.

  

  Business Response

  Date: 01/27/2025

  Hi ******,
  

  I sincerely apologize for any delayed responses. I am sorry to hear there was an issue with your online order due to not receive the ordered item. I am showing the order has shipped but dont see any recent updates or movement on the tracking number as of 12/30/2024. I sincerely apologize for any inconvenience this may have caused. Per your request, a replacement for your original order has been created as of 1/27/2025. Tracking information for the replacement is not available yet but will be sent to the email address associated with your online order immediately once shipped.
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  *************************************; 37027
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Sun dolphin American 12 JonBoat , Dec ******* from Tractor supply in ************ , we were not given any paper work , bill of sale , we call customer service who said **** the district manager would be contacting us. We never heard from ****, we did hear from the boat manufacturer who sent us a manufacturer state of origin, which is useless to us without a signature from the employees from tractor supply who sold us the boat. We called tractor supply back again on Jan ******* and was told someone would reach out to us. We still have not heard anything. We can not register our boat and we are also past the point where we now have to pay a late registration fee in SC.

  

  Business Response

  Date: 01/27/2025

  Hi *******,
  
  I sincerely apologize for any delays experienced. I am so sorry to hear about your experience regarding not receiving the necessary paperwork for your curbside pick up at the **********, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  As a result of this being a purchase from the stores inventory further assistance is required from store's management. For Further assistance and to make sure something like this doesnt happen again, well discuss this matter with the District Manager at this location. If you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:01/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to make an online purchase with Tractor Supply for some necessary items for our farm. I received a cancellation notice immediately after placing order # **********. I tried again confirming credit card info and billing address. I contacted customer service to no avail, they said they could not help. This is not the first time an online order has been cancelled so I am filing a complaint. Tractor Supply needs to resolve their issues with online ordering. This order needs to be executed as the store has items in stock, I have confirmed.

  

  Business Response

  Date: 01/23/2025

  Hi *******,
  We are so sorry for the issues you've experienced with your online order.  We have had an internal team review your order, but unfortunately, they were not able to verify the billing information provided so your order will remain declined. You will need to make your purchase in store if possible. Again, please accept our most sincere apologies for any inconvenience this may cause and know we truly value your satisfaction.

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22845362
  
  I am rejecting this response because:

  My billing information is the same as my account!  You're response is a complete lie.  It has been the same for many years.  You're online shopping experience is horrible.  We live 2 hours away from the nearest Tractor Supply and you are making it extremely difficult for our farm to get the items we need.  It's obvious this company is not really for the farmer at all, just to make a profit.  

  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 01/28/2025

  Hi *******,
  
  I sincerely apologize for any issues you have experienced with placing an online order. As previously advised, your order cancelled due to an issue with the billing/payment information that was provided at checkout.  Our internal team has reviewed your recent order confirming we are unable to process your payment method through our ordering system. We therefore advise making the purchase in-store at your convenience and based upon desired product availability. Again, I sincerely apologize for any inconvenience this may have caused.
  
  Thank you so much for choosing Tractor Supply Company. 
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  
  

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22845362
  
  I am rejecting this response because:

  You repeatedly state that:  "As previously advised, your order cancelled due to an issue with the billing/payment information that was provided at checkout."
  

  THIS IS NOT TRUE.  I HAVE THE SAME BILLING PAYMENT INFORMATION WHEN I GO TO THE PHYSICAL STORE.  YOU ARE WRONG AND NOT TAKING RESPONSIBILITY FOR THE ONLINE ISSUES TSC HAVE.

   

  I WILL NEVER SHOP HERE AGAIN.

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online purchase with Tractor Supply on December 31st, 2024. I used (2) gift cards that I received for Christmas, totaling $195.33. My order status and payment were confirmed for over a week, so I destroyed the gift cards. On January 8th, 2025, Tractor Supply decided to cancel the order and refunded the cards that I no longer had possession of. I was not contacted prior to cancellation to discuss alternate options. The item was 'in stock' at the store I was originally picking up from, and 'in stock' at multiple stores in the area. I called Tractor Supply multiple times over the next 2 weeks to try and get a resolution. I requested to speak with a manager multiple times, which was ignored until my last call. I requested that Tractor Supply either provide a refunded check for the amount paid on the gift cards, or the full gift card information (card number, **************** date) so I could use them elsewhere. They were unable to provide either... All I was given was a $50.00 gift card for the inconvenience, which I find completely unacceptable. The fact that Tractor Supply can cancel orders after showing an approval for a week, then refunding to cards they don't even know are active, while not giving ANY alternate options for refund seems fraudulent to me. I'd still be willing to accept any one of my above solutions, otherwise the $195.33 will never be able to be used.

  

  Business Response

  Date: 01/27/2025

  Hi *******,
  
  I sincerely apologize for any delayed responses. I am sorry to hear there was an issue with your online order due to the order being cancelled. Upon review, our internal teams have confirmed you were not charged and any pending authorizations were released and the funds returned to the payment methods used. If you are no longer in possession of the cards, we advise to work directly with the institution in which you purchased the cards. Again, I am so sorry for any inconvenience experienced. 
  
  Please see the notes below for the last 4 of the card #s and information as to when the pending authorizations expired. 
  
  Notes: Order total : 549.99.
  1st auth : ****** : Not charged : Auth expired on : 01/14/25
  2nd auth : ***** : Not charged : Auth expired on : 01/07/25
  3rd auth : 150 : Not charged : Auth expired on : 01/14/25
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22838471
  
  I am rejecting this response because:

  Tractor Supply is still not claiming responsibility for the issue they created. For over a week the purchase was shown as approved online with a valid pickup date. There was no indication that the payment was pending, there was a hold put on my bank account and the gift cards in question were both showing a $0 balance for over a week. I don't know of anyone in this situation that would have held onto gift cards that they believed were charged! I contacted both gift card companies, as I mentioned to multiple Tractor Supply customer service agents, and they are unable to provide replacement gift cards MAINLY because Tractor Supply won't provide me with the full card information! This is ridiculous & fraudulent customer service policy! I need ******************** to take responsibility for their mistake in this situation or I will continue to escalate this issue! 

  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 01/28/2025

  Hi *******,
  
  I sincerely apologize for issues experienced as a result of your online order being cancelled. Once an online order is cancelled, you are not charged and the respective pending authorizations are removed within 3-5 business days. As a result, we no longer have any access or hold to the respective funds to complete any online purchases. The respective gift cards were not purchased from Tractor Supply therefore we are unable to assist with locating the gift card numbers as we do not store card details and can only view the last four of payment method used. As previously advised we recommend to work directly with the management department at the institution in which you purchased the cards. Again, I am so sorry for any inconvenience experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22838471
  
  I am rejecting this response because:

  This is a waste of my time, the gaslighting from Tractor Supply is unreal. As I've mentioned MULTIPLE TIMES, I DID contact the financial institutions that held the gift cards. They CANNOT provide me with replacement cards with the information that Tractor Supply has provided. You are not assuming any responsibility for the issue you've created. I am going to escalate this further and will never shop at Tractor Supply again. You are a scam service. 

  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tractor Supply Co. has erroneously closed my credit card due to a bank error. Despite my payment never being delinquent and my credit limit of $8,000, only a few hundred dollars owed, I am being denied credit. My credit score, currently at a high 700, has been negatively impacted by this action. This is unacceptable and has resulted in the loss of a valued customer and cardholder. I intend to investigate the steps I can take to mitigate the damage to my credit score.

  

  Business Response

  Date: 01/17/2025

  Hi *****,
  Were so sorry for any issues youve experienced with your TSC Credit Card. For security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. For help with anything regarding your account, simply contact Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST.

  Customer Answer

  Date: 01/27/2025

  How is this an acceptable response???? You didnt even give me a chance to respond to them doing absolutely nothing. 

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I shopped at this store on 12/30/2024. At that time, my husband ( who has a serious back problem) loaded two 50lb. bags of corn into a red, plastic shopping cart. The bags were loaded upright and with care. We are both on the way to 70 yrs old. My husband went to look for an item and left the cart next to the stacked corn, which was waist high so it was easier to load into the red, plastic cart. I shopped through two aisles in a 5 minute or less period of time. There was a large, obese woman working just feet away from our cart. When I returned and met up with my husband, the cart was gone, the corn was gone, and in its place there was a low, steel cart. Well, we got the message. Someone decided that we were not allowed to use the red, plastic cart so the employee just took our items and put them back into the corn pile so that my husband had to again load the 100LBS of corn. I called the store three times for an explanation to this event. The general manager **** has been on vacation all this time and today, January 9, 2025 I called and was hung up on 3 times by a woman who said her name was ****** I believe. The fourth call, **** picked up. I seen the ******** posts by the District Manager, ***** ****** about these employees and Manager **** *******. It seems that the Team at this store needs more training since they think that they can hang up on customers multiple times, refuse to acknowledge that **** was the Manager, and they can take someone's cart and items at will for no apparent reason and say nothing to the customers. And please do not say that the employee just thought the items were abandoned because I was in the immediate area, and the obese woman knew were I was since I was right in front of her in the aisle. I would like an explanation. Is this store approved for militant behavior? If so, I will cease to shop there. As stated by ***** ****** and others ****. Focus on customers. That is what drives the business.

  

  Business Response

  Date: 01/17/2025

  Hi *****,
  We are so sorry to hear about your experience regarding the poor service you received while shopping at our **********, **. store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention. 
  To make sure something like this doesnt happen again, we will discuss this matter with the District Manager at this location. We will have them reach back out to you within 48 hours to discuss your concerns in more detail. Again, please accept our deepest apologies and know we truly value your satisfaction.

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  Even though I did not get an explanation as to why an employee would take our cart and corn, and put an empty, metal cart its place, I accept that at least Tractor Supply responded.  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  D. B.

  Customer Answer

  Date: 01/18/2025

  While I previously accepted Tractor Supply's response, the District Manager as stated by Tractor Supply did not call me - the General Store manager **** called me instead today, January 18, 2025.  I accepted ****** apology YET just two sentences into our discussion, **** blamed the three phone calls I made (and hung up on as well as ******** denial that **** was the manager)  and were answered by ****** "as a miscommunication" which I firmly stated was not.  **** told me that ****** thought I asked about the District Manager, which is an outright fallacy and I stated so to ****.  I never mentioned a district manager.  My experience with ******* ****** and now **** is a classic example of a trend for retail company employees to DEFLECT blame back onto the consumer.  My experience with Tractor Supply at the **********, ** location is factual and true.  In addition, my phone experience with ****** as well as ***** is factual and true.  I can buy all the products I have purchased at Tractor Supply elsewhere so I guess that is my own resolution created by myself, the consumer. Thank you, BBB.

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered an egift card on 12/15/2024. They took the $200.00 from my account, and I never received it. Called the phone number (all automated) and it said my order was cancelled. My bank did NOT cancel it, not sure why it was, but regardless...Money has NOT been put back into my bank account. I call that stealing........don't know what you call it. Have emailed several times with the same question and have had NO REPONSE.

  

  Business Response

  Date: 01/10/2025

  Hi *****,
  
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  
  I sincerely apologize for any delayed responses. I am so sorry to hear there were issues with your online order and it being cancelled. Your order cancelled due to an issue with the billing/payment information that was provided at checkout. As a result your were never charged for the respective order, meaning there will be no transaction for the order placed on 12/15/2024, **********. You may still see the original authorization hold placed on the card used to make the purchase but dont worry, this hold is typically removed within 3-5 business days depending on your bank. 
  
  Additionally, there was a second online order created on 12/15/2024 for a $200 gift card, **********. Per the order status details the respective gift card shipped on 12/15/2024. Again, I apologize for any inconvenience this may have caused.
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  
  Thank you so much for choosing Tractor Supply Company. We hope you have a fantastic day!

  Customer Answer

  Date: 01/10/2025

  The 2nd order #********* that they said was mailed on 12/15/2024 has not arrived.  I do work for ***** and I know it does not take that long to go through the mail.  Perhaps they can cancel that gift card, because if it was used, it wasn't me that used it.  Thank You

  

  Business Response

  Date: 01/20/2025

  Hi *****,

  I am so sorry you never received the E-Gift Card you ordered. I have reviewed the details of your E-Gift Card order, order number 1177071035, and have confirmed your email address was spelled wrong. Your email was correct for the order itself, so you should have received all communications for the order. It was the recipient email address that was missing an s. This is why you never received it. I was able to correct the spelling of your email address, and have resent the gift card to your email. You should receive your E-Gift Card within the next 24 hours. If, for any reason, you do not receive this gift card, please give us a  call at ************* so we can assist. I also just want to thank you again for allowing us the opportunity to assist you with your order.

  Customer Answer

  Date: 01/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********