Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Tractor Supply Company, Inc.

  135 John Rich Blvd. Murfreesboro, TN 37129

  
• 

  Tractor Supply Company, Inc.

  2028 N. Locust Lawrenceburg, TN 38464

  
• 

  Tractor Supply Company

  380 New Hartford Rd Barkhamsted, CT 06063

• 

  Tractor Supply Company

  2112 W Coliseum Blvd Fort Wayne, IN 46808-3629

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tractor Supply Co. has erroneously closed my credit card due to a bank error. Despite my payment never being delinquent and my credit limit of $8,000, only a few hundred dollars owed, I am being denied credit. My credit score, currently at a high 700, has been negatively impacted by this action. This is unacceptable and has resulted in the loss of a valued customer and cardholder. I intend to investigate the steps I can take to mitigate the damage to my credit score.

  

  Business Response

  Date: 01/17/2025

  Hi *****,
  Were so sorry for any issues youve experienced with your TSC Credit Card. For security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. For help with anything regarding your account, simply contact Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST.

  Customer Answer

  Date: 01/27/2025

  How is this an acceptable response???? You didnt even give me a chance to respond to them doing absolutely nothing. 

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I shopped at this store on 12/30/2024. At that time, my husband ( who has a serious back problem) loaded two 50lb. bags of corn into a red, plastic shopping cart. The bags were loaded upright and with care. We are both on the way to 70 yrs old. My husband went to look for an item and left the cart next to the stacked corn, which was waist high so it was easier to load into the red, plastic cart. I shopped through two aisles in a 5 minute or less period of time. There was a large, obese woman working just feet away from our cart. When I returned and met up with my husband, the cart was gone, the corn was gone, and in its place there was a low, steel cart. Well, we got the message. Someone decided that we were not allowed to use the red, plastic cart so the employee just took our items and put them back into the corn pile so that my husband had to again load the 100LBS of corn. I called the store three times for an explanation to this event. The general manager **** has been on vacation all this time and today, January 9, 2025 I called and was hung up on 3 times by a woman who said her name was ****** I believe. The fourth call, **** picked up. I seen the ******** posts by the District Manager, ***** ****** about these employees and Manager **** *******. It seems that the Team at this store needs more training since they think that they can hang up on customers multiple times, refuse to acknowledge that **** was the Manager, and they can take someone's cart and items at will for no apparent reason and say nothing to the customers. And please do not say that the employee just thought the items were abandoned because I was in the immediate area, and the obese woman knew were I was since I was right in front of her in the aisle. I would like an explanation. Is this store approved for militant behavior? If so, I will cease to shop there. As stated by ***** ****** and others ****. Focus on customers. That is what drives the business.

  

  Business Response

  Date: 01/17/2025

  Hi *****,
  We are so sorry to hear about your experience regarding the poor service you received while shopping at our **********, **. store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention. 
  To make sure something like this doesnt happen again, we will discuss this matter with the District Manager at this location. We will have them reach back out to you within 48 hours to discuss your concerns in more detail. Again, please accept our deepest apologies and know we truly value your satisfaction.

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  Even though I did not get an explanation as to why an employee would take our cart and corn, and put an empty, metal cart its place, I accept that at least Tractor Supply responded.  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  D. B.

  Customer Answer

  Date: 01/18/2025

  While I previously accepted Tractor Supply's response, the District Manager as stated by Tractor Supply did not call me - the General Store manager **** called me instead today, January 18, 2025.  I accepted ****** apology YET just two sentences into our discussion, **** blamed the three phone calls I made (and hung up on as well as ******** denial that **** was the manager)  and were answered by ****** "as a miscommunication" which I firmly stated was not.  **** told me that ****** thought I asked about the District Manager, which is an outright fallacy and I stated so to ****.  I never mentioned a district manager.  My experience with ******* ****** and now **** is a classic example of a trend for retail company employees to DEFLECT blame back onto the consumer.  My experience with Tractor Supply at the **********, ** location is factual and true.  In addition, my phone experience with ****** as well as ***** is factual and true.  I can buy all the products I have purchased at Tractor Supply elsewhere so I guess that is my own resolution created by myself, the consumer. Thank you, BBB.

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered an egift card on 12/15/2024. They took the $200.00 from my account, and I never received it. Called the phone number (all automated) and it said my order was cancelled. My bank did NOT cancel it, not sure why it was, but regardless...Money has NOT been put back into my bank account. I call that stealing........don't know what you call it. Have emailed several times with the same question and have had NO REPONSE.

  

  Business Response

  Date: 01/10/2025

  Hi *****,
  
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  
  I sincerely apologize for any delayed responses. I am so sorry to hear there were issues with your online order and it being cancelled. Your order cancelled due to an issue with the billing/payment information that was provided at checkout. As a result your were never charged for the respective order, meaning there will be no transaction for the order placed on 12/15/2024, **********. You may still see the original authorization hold placed on the card used to make the purchase but dont worry, this hold is typically removed within 3-5 business days depending on your bank. 
  
  Additionally, there was a second online order created on 12/15/2024 for a $200 gift card, **********. Per the order status details the respective gift card shipped on 12/15/2024. Again, I apologize for any inconvenience this may have caused.
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  
  Thank you so much for choosing Tractor Supply Company. We hope you have a fantastic day!

  Customer Answer

  Date: 01/10/2025

  The 2nd order #********* that they said was mailed on 12/15/2024 has not arrived.  I do work for ***** and I know it does not take that long to go through the mail.  Perhaps they can cancel that gift card, because if it was used, it wasn't me that used it.  Thank You

  

  Business Response

  Date: 01/20/2025

  Hi *****,

  I am so sorry you never received the E-Gift Card you ordered. I have reviewed the details of your E-Gift Card order, order number 1177071035, and have confirmed your email address was spelled wrong. Your email was correct for the order itself, so you should have received all communications for the order. It was the recipient email address that was missing an s. This is why you never received it. I was able to correct the spelling of your email address, and have resent the gift card to your email. You should receive your E-Gift Card within the next 24 hours. If, for any reason, you do not receive this gift card, please give us a  call at ************* so we can assist. I also just want to thank you again for allowing us the opportunity to assist you with your order.

  Customer Answer

  Date: 01/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to return or exchange a gun safe but it is non refundable item. When I went to pick up the safe it was ready out of the box. When I got home I saw scratches and dents. On top of that there is no manual. I called the store and the supervisor told me it looks like it was a floor model and there is none it stock and theres not manual from there website. I was not informed by *** the manager who load it in my truck that I was getting a floor model.

  

  Business Response

  Date: 01/06/2025

  Hi ******,
  
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  
  I sincerely apologize for any delayed responses. I am so sorry to hear about your experience regarding your curbside pick up purchase from the *******************, *******; store location. In addition to the purchased item being damaged and not being informed item was a floor model. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  As a result of this being an in store purchase, the ****************** has the final decision regarding any reimbursement or exchanges. For further assistance and to make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number is **********. I ordered a Jacket and a pair of overalls for my grandson to wear on his first Christmas. The items were not in stock at my local store and they had to be delivered. I went to the store on 12/24 to pick the items up and the coat was not sent. The packing slip said the package had two items. It was a good thing that I never walked out of the store and the representative opened the package and noticed the coat was missing. He went to double check and the coat was not there. A manager came and said told the representative to cancel the order which was very disappointing because there was not enough time for me to go out looking for a new gift and also I would be spending more money and waiting over a week for a refund. That was very disappointing to not have a Christmas outfit for my grandson and I told his mother that I would have him something to wear. The only thing the store offered me was a free sticker which was also an insult.

  

  Business Response

  Date: 12/31/2024

  Hi ******,
  Were so sorry to hear your online order was misisng an item. This is not the type of service we pride ourselves on and appreciate you bringing this to our attention. We will be sure to discuss this issue with all necesarry parties to ensure steps are taken to prevent something like this from happening again.
  We have also reviewed the details of your order and have confirmed a full refund in the amount of $65.27 was issued on 12/24/24. Refunds back to credit cards typically take 3-5 days to be processed depending on your financial institution. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron. 
  
  

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this toy for my grandsons birthday. It worked for 3 *** and to rectify the situation Ive tried visits to the store, I contacted TSC about a warranty repair and Ive written to customer service. The store couldnt help because I didnt purchase the very expensive replacementwarranty. The product bares the TSC brand name, but its manufactured by *******. To request a warranty repair you have to contact TSC, who puts you through to *******, but you cant talk to anyone. You have to leave a message and request a call back, which NEVER comes regardless of how many times you do it. So, I have a $300 toy that looks brand new, but doesnt run and is just collecting dust. The lack of customer service here is appalling. As mentioned previously, the item that I purchased bares the TSC logo but they take no responsibility for the fact that it doesnt work and in fact, they actually faulted me for the issues, stating that if I wouldve purchased the replacement warranty, they could have switched it out. The product has a warranty, TSC just wont honor or acknowledge it.

  

  Business Response

  Date: 12/31/2024

  Hi *******,

  We are sorry to hear you have experienced issues with the 12V Zero Turn Ride-On toy you purchased. We are not able to issue a refund for this product as it has exceeded our 30 day return period. Any issues with the product that occur after the return period have to be handled by the manufacturer. The manufacturer for this product is *************. ************* does offer a one year limited warranty on the product and a 6 month warranty on the battery. To make a claim under this warranty you must contact Pacific Cycle directly at *******************; fax them at1-800-858-2800, 24 hours a day; or write to *************************************** Kid Trax Toys, P.O. ***********************. You may also call Pacific Cycle at ************* from 8 a.m. to 5 p.m., Monday through Friday, CST

  Customer Answer

  Date: 01/10/2025

  We followed the directions provided to file a warranty claim. Fly Bar (Tractor Supply) responded quickly but this matter has yet to be resolved. They requested a video, which we provided but didnt hear back about. We made contact to resend the video and confirm receipt, but we had additional questions and requested a phone call. We have not heard back, so hoping we do in a timely manner. Just to confirm, this matter is still ongoing. Thank you!

  

  Business Response

  Date: 02/06/2025

  Hi *******,
  
  I sincerely apologize for any delayed responses at this time. As previously advised, your purchase was made on 7/17/2024 and is currently outside of our 30 to 90 day return policy. Per our return policy, we are unable to provide a replacement or refund for the respective purchase. Therefore we recommend to work directly with the manufacturer under the one year limited warranty on the product and 6-month limited warranty on battery.
  
  Upon further research, I was able to locate the updated information in order to get in contact with manufacturer and claim your warranty. You can reach the updated manufacturer, ******, who now holds the warranty rather than Kidtrax, at **************) or by email at *************************** Again, I am so sorry for inconvenience you may have experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 29th Tractor Supply ran black Friday sale on line for a Toro 24in snowblower . Normal price ****** On sale that day for ****** plus tax . The following week I received an email from Tractor Supply stating they had cancelled the order. I called the number provided and spoke to a very nice lady named ******. She checked and told me 30 of these were on order one of which went to their ***** Pa. store and would cover my rain check. That was on Dec. 6th . When I stopped at my local store I was given a rain check promising a sale price guarantee for ****** plus tax. Today I called to inquire as to the status of my transaction . And the lady I spoke to at Tractor Supply **************** informed me there was nothing she could do regarding my problem. She further informed me this wasn't her problem, it was the store's problem and if they should get my item in, it was up to the store if they would honor the raincheck for ****** . The price is now ******. I called the store and they said, that order has been cancelled. Thus they seem to be indifferent also. Both the corporate store and the local store have brushed me off completely . I have been a good customer of ******************** and was always very satisfied with the service and products I purchased there, so the customer service I've received regarding this transaction was not what I expected. I'm very disappointed that Tractor Supply didn't follow through with their promise via the rain check therefore I will be taking my business elsewhere

  

  Business Response

  Date: 12/27/2024

  Hi Guy,
  
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  
  I am so sorry to hear about your experience regarding your curbside pick up order being cancelled and delay with your raincheck at the *****, PA store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  Upon review, it has been confirmed your online order was cancelled due to product being unavailable, and store being unable to provide one to you within the promised time frame when the order was created. When a raincheck is submitted with a store, there are no guarantees as to when the item will arrive therefore we are unable to provide any form of tracking or specified date for pick up. However, once your item is in store and ready for pick up the store will contact you to provide you with notice and update. 
  
  Additionally, please be mindful any purchases made in store or online for curbside pick up from the store's inventory, the Store's Manager has the final say on any pricing or reimbursements. To make sure something like this doesnt happen again and for further assistance, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order for a fire place and put it on my Tractor Supply credit card. I ordered it for my mother. However, it was too large so my brother took it back to the Tractor Supply in ********** Ky. The store had indicated they had received it. According to their policy, a district manager is supposed to sign off on it as well. They have failed to comply and ******** which is who they use for their crediting services keeps sending me statements that I still owe for that fireplace. Now they have put me in some other other crediting company putting an additional interest charge, etc. I have tried talking with customer service representatives about this issue. They know what is wrong, but yet they fail to complete this issue on their end.

  

  Business Response

  Date: 12/31/2024

  Hi ****, We are sorry to hear you have experienced issues with your online order and want to do whatever it takes to help. We have reviewed the charges for your order and have confirmed a refund in the amount of $1,377.99 was issued to ******** on 07/28/2024. We do not typically refund shipping charges for items that are returned with the reason "changed mind". However, when you called in and spoke with one of our representatives on 12/26/24, they refunded the shipping cost of $105.56 as a courtesy. We have sent all information regarding your refund to ********** For security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. You will need to contact Citibanks TSC Representatives at ****************.

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/18/2024 I ordered a 36 in Blackstone grill order #********** paid $267.49 pick up name on it was my son's name.police report filed #********** I received an email Thursday evening 12/19 at 8:26 thanking me for picking up the grill. I told them when i called to verify if they had any that my son would not be able to pick it up until Friday afternoon because he works night shift. The man said that was fine they hold online/pickup orders for several days. When I saw the email I texted my son at 11:14 and then at 12:50 because I did not hear from him yet (knowing he was probably sleeping). He called me and said the store had given the grill to a female the night prior and the only thing he could do was call customer service. I then called the store and spoke to a man you had a real I don't care kind of attitude and said their policy does not require them to check ID for online orders. He said since the female had the order number that was good enough for them. He directed me to call the customer service # because it would be up to them on how to handle the situation. I called them and they had no problem refunding me but the store told them we cant just do that because the manager of the store is not here today. What kind of business is run this way. Now I am to call customer service again to have a conference call with them and the manager so he can watch the video. What is that going to tell them, oh yep it was a female and not a male (my son). The man I spoke to told me oh the female was your son's wife, uh no my son isn't married then he said oh his girlfriend, um no he doesn't have a girlfriend and if he did i think i would have added her name for pick up. What is the reason to add a pick up name if they aren't going to confirm the person is one in the same. I do apologize for ranting. I also thank you for your time and any assistance you can provide to help me get this resolved and my money returned would be so very much appreciated. Thank you kindly

  

  Business Response

  Date: 12/31/2024

  Hi ******,
  Were so sorry to hear about the issues you experienced with your online order and appreciate you bringing this to our attention. 
  The District Manager for our **********, **. store has been diligently working to find out exactly what happened with your order. A full refund for this order in the amount of $267.49 was processed today, 12/31/2024. Please allow 3-5 business days to see this credit back in your account. If you need help locating and/or ordering a new grill, please give our Customer Solutions team a call at *************, and any team member will be happy to assist. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron. 
  
  

  Customer Answer

  Date: 01/03/2025

  Good morning,

                 I thank you greatly for your assistance in this matter. I will check with my son to verify he has received the refund. I just want to to make sure that the refund was in check form? I cancelled his card this was item was purchased with on as soon as I learned what happened. I did explain this to Central Tractor and they advised when and if they agreed to refund us it would be in check form. Thank you again for your time and assistance.

  Customer Answer

  Date: 01/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tractor Supply's customer service is non-existent! ********** was ordered on the 13th and scheduled to be delivered on the 18th. The 18th came and went and this order sat in ******* an hour away from me for four days without any sign of movement. I emailed customer service to let them know that we were leaving for the winter on the 20th and needed the package before then. Well guess what? I never received an email from customer service and it's now the 22nd and we are gone and do not have any way to get the package. I want my money back.

  

  Business Response

  Date: 12/23/2024

  Hi *******,

  I sincerely apologize for any delayed responses. I am sorry to hear you would like to cancel your order. To provide you with the quickest service, we send online orders to our fulfillment centers continuously throughout the day and have verified your order has already been delivered as of 12/21/2024. Because of this, were unable to cancel or refund it at this time. If youre not completely satisfied, simply follow the steps below to return your item(s) within 30 days of the order date and 90 days for active *************** members. Well be happy to return the item at its original purchase price!

  If youre not completely satisfied, simply follow the steps below to return your item(s) within 30 days of the order date and well be happy to return the item at its original purchase price!

  -If youre a registered user, log in to ****************************, go to the Purchase History tab towards the top of the page, and click the Returns button next to the order that contains the item you want to return.
  

  -Not a registered user? Simply enter your order details on the Order Lookup page of our website and then click on the Returns button to initiate the returns process.
  

  -Once youve clicked Returns within the order that contains the items you would like to return, select the item(s) you would like to return. Be sure to select the item, quantity, reason for return, and provide any additional comments

  -Next, simply choose whether you would like to bring your return into a store or if you would like to ship your return back and click Submit.
  

  -NOTE: If you are shipping your item, please print off the return label and drop off your item at any *** location. For Truck Delivery items, you will be contacted by the delivery company to arrange pickup.
  

  -You can refer to your order details page to monitor the status of your return. 
  

  For more information about your return options, please visit the Returns FAQ page on our website.
  

  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22721023
  
  I am rejecting this response because:

  I am out of town for the winter as I said in my previous message. Fix this or Im calling my card company.

  
  Sincerely,
  
  Jennica O

  

  Business Response

  Date: 01/08/2025

  Hi *******,

  We apologize that you are not satisfied with our decision but we are not able to issue a refund for your online order as it has been delivered. We are showing you placed this order on 12/13/24 and we shipped it out via ***** on 12/14/24. ***** then delivered this order to your home on 12/21/24. We have attached proof of delivery for you to review. Please follow the return instructions in our previous response to return this order for a full refund.

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22721023
  
  I am rejecting this response because: I AM NO LONGER THERE!!! Please contact me via email!! I am gone for the winter!!! 
  
  Sincerely,
  
  Jennica O