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Business Profile

Auto Repairs

Bridgestone Retail Operations, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Important information

  • Customer Complaint:

    Due to the volume of complaints filed against this business, BBB only publishes the details for 40% of the total complaints filed. While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated to BBB that it will not work to resolve customer disputes through BBB.

    While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated to BBB that it will not work to resolve customer disputes through BBB.

Complaints

This profile includes complaints for Bridgestone Retail Operations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bridgestone Retail Operations, LLC has 2588 locations, listed below.

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    Customer Complaints Summary

    • 2,359 total complaints in the last 3 years.
    • 801 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 05/18/2025 Amount: $208.15 I went into Firestone to get my car checked out with their regular $10 AC plan they have on their website where it claims to be $10. I call and make sure its $10 with the lady on the phone, then drop off my car and let them do service on it. A day later when I come to pick it up I get charged $208 for the service I thought was $10, no call telling me it would be more, they didnt fix anything in my car and the only thing they said was that the charge was because my car is more expensive to work on.They didnt fix anything or even tell me anything about the car other than the fact that I am low on Freon.

    • Initial Complaint

      Date:05/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my vehicle to Tires Plus on *************************** to get 2 headlights replaced. They called to tell me that both my low beams lights needed replaced. I was not given a cost for the replacement. When I saw my receipt, I noticed I was charged $170.00 for labor to replace the headlights which didn't include the cost of the headlight. When I questioned the cost, they said it's what their system said to charge, and my headlights required that much time. I've had the lights replaced previously at ************* Change and it took a couple of minutes, not an hour. Id like a refund for $85.00, which is half of what I was charged for the installation of the headlights. That allows 30 minutes of labor which is more than the time it would take to complete the job. No job should be completed without full disclosure of the cost. I never would've agreed to pay that much for a simple and quick light replacement

    • Initial Complaint

      Date:05/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought in my vehicle to have a tire patched. When I went to pick up my vehicle they tell me its their policy to take the tire off after they take the nail out but when they did that they realized they cant fix my tire and had to buy a new one. I told them upon dropping the vehicle off if they could not fix it to leave it alone and how did they expect to patch it without looking at the tire first. They proceed to try to sell me a 300$ new tire. They damaged my tire on purpose to get me to buy a more expensive one after I had refused all the diagnostic tests they performed on my vehicle without my permission. I brought my vehicle with a usable leak and left with my spare on and no tire because they kept the damaged one as well. In the email they sent me after the visit it states my tire is perfectly fixable and shows the tire off the vehicle before he pulled the nail out so they were well aware it could not be fixed. It also shows all the tests they performed on my vehicle without informing me trying to get more money.

    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refusing to uphold my warranty

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I left the vehicle, the work requested did get accomplished to the best of my knowledge properly. My complaint is that my transmission worked very well without any issues when dropped, they put it into and out of the garage 5 or 6 times after repairing I was told, however when I picked it up they accepted my payment of ******* gave me keys but once in car the transmission did ot work, the breaks were off as well. When I went in no one came out to look at car they just said it was fine until two days ago then it quit, then we don't do transmissions I guess you gotta have it fixed, not our problem. I believe if it worked well before it should now. In addition I should have received a phone call stating the new issue and told when I stopped to pick it up. I do expect a call from supervisor above store level for this I was directed to insurance adjuster or claims rep. ***** a period of time, I had already repaired the car again, and they denied the claim due to not being able to view the vehicle prior to repair, and because the business repairing did not say it was their fault. How can it not be, the damage occurred while in their hands. Very disappointing and

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had my vehicle towed to Firestone they said it was my fuel injector number two My warranty company paid for that and they put it back together it still didn't work they have my vehicle for 3 weeks every time I went up there they put a new part on I told them I could have played that guessing game at home they put a fuel pump alternator fuel injector sensor fuel injector computer spark plug oil change and it still didn't work they should have known my engine was gone but they told me to come and get it and then charge me anything I took my car to another place they told me my motor was gone now my warranty company is pointing the finger at Firestone saying they done something to my engine and they need to fix it and Firestone is not doing anything

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/4/24 TOOK CAR FOR OIL CHANGE THEY DISCOVERED THE 944 DOLLAR *** THEY DID WAS BROKE THEIR MISTAKE AND IT NEEDED TO BE FIXED TOOK IT BACK TO BE FIXED AND THEY LOOKED AT IT AGAIN AND SAYS THEY NEED TO HAVE ME BRING IT BACK THEY DONT HAVE ENOUGHT TIME TO FIX TAKE IT BACK 5/10 TO SO CALLED BE FIXED AND THEY CALL AND SAY THERE IS A CRACK IN THE TIMING COVER AND THAT THE REAL ISSUE NOT THE WATER PUMP I WAS CHARGED 944 DOLLARS FOR THE WATER PUMP THEY CLAMIED WAS THEIR MISTAKE AND NOW (FIRESTONE ) CRACKED MY TIMING COVER WHICH YOU HAVE TO REMOVE TO GET TO THE WATER PUMP AND THEY HAVE REMOVED THIS COVER 4 TIMES IN TOTAL AND THE LAST TIME IT WAS REMOVED THEY CRACKED IT AND NOW WANTS ME TO PAY 1600 DOLLARS AND STATES THEY WILL PAY THE LABOR IM NOT PAYING FOR A MISTAKE THEY MADE I WANT MY CAR FIXED RIGHT AND I WANT TO BE REFUNDED FOR ****** FOR THE *** THEY DID REPLACING THE WATER PUMP THAT THEY NOW CLAIM WAS NEVER THE ISSUE

    • Initial Complaint

      Date:05/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against Firestone regarding repeated alignment issues that led to premature and uneven wear on my tires. Despite bringing my vehicle in multiple times for realignmenteach time being told the issue was resolvedmy tires are now completely worn out, especially along the edges.I have work orders from Firestone that clearly document the multiple realignment attempts, yet the problem persisted. Eventually, I was told the alignment could not be corrected due to rear suspension issues, including camber problems and supposed failing air suspension bagsnone of which were mentioned during the earlier visits. This explanation came only after the visible tire wear became undeniable, and it seemed like a convenient way to avoid ***************** verify their claim, I took my vehicle to a ********* dealership for a full inspection. Their findings confirmed that there were no suspension issues, that was a 2021 suburban.When I finally reached someone in a managerial positionJohn Hollidayhe was extremely dismissive. After I asked for his position, he responded arrogantly, saying, Im the highest you can get, ****** and denied any responsibility for the damage caused.I now regret not paying closer attention to this Firestone locations ****** reviews. It is the lowest-rated Firestone in my city (3.7 stars), with multiple complaints from other customers about similar alignment issues, including claims that their alignment was worse after the visit than before.This pattern of behavior suggests a systemic problem at this location, and I strongly believe an internal investigation is warranted. A company should not be able to repeatedly perform failed alignments, damage tires in the process, and then use unverifiable suspension issues as a failsafe excuse to avoid accountability .I am seeking reimbursement or tire replacement due to Firestones failure to properly perform the services I paid for and the unprofessional conduct I experienced.

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Detailed information of the case exceeds characters limit, so I have attached PDF file. Please refer the same. Thank you.

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 5/6/25 Amount paid: $948.24 We initially went to get an engine tune up for our Chrysler *************** After the tech completed tune up they called and stated the vehicle was still running rough and suggested an engine diagnostic. After that was completed the tech then called back left a voicemail stating their had to be a internal issue going on but they don't do that type of work there and would need to take it to another specialist to get complete diagnostic (meaning they didn't know the issue right?). Upon going to pick the vehicle up my husband went in and paid and received keys to vehicle. We then drove off the lot home. I took kids to daycare the next morning and back. Then husband drove it to work. While he was driving home the van stopped and started smoking engine oil completely gone. We call to speak to manager and he basically blew it off stating well there was a blown motor when you came to pick it up which is what we have documented here so there's nothing we can do. First off no one ever mentioned a blown motor not one time or even suggest not to drive it at all! Not on the phone call, voicemail, or upon picking the vehicle up! And the manager with the lack of compassion just shrugging the situation off. Bad customer service!

    Bridgestone Retail Operations, LLC is NOT a BBB Accredited Business.

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