Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried for the past 2 years to cancel my subscription. Last year they charged me after i cancelled and told me it was non-refundable. Shortly after I was charged last year I logged in to Daily Wire the cancel. The cancelation notice stated that my subscription would end after the year I had paid for and I would not be charged again. When I checked my bank account I realized that I was charged again (for a second year in a row) for a subscription that I had cancelled online. Very frustrating.

  Business Response

  Date: 11/12/2024

  We are sorry that this member is frustrated about the cancellation process. All our memberships are considered a final sale after purchase and renewal. This member agreed to be automatically renewed at the initial sign-up by selecting a checkbox saying they agreed to the terms.  Most streaming services follow this same process. This member did not reach out until after the account renewal and therefore is not normally eligible for a refund as all cancellations must be made prior to the renewal. However as a one-time courtesy we have issued a full refund to this member and the member's account is now cancelled.  They will not have any future charges.  We are sincerely sorry for any frustration.
  
   

  Customer Answer

  Date: 11/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Daily Wire LLC Charged on my debit card $14.99 on exactly 26th of every month since March 2024 Emailed and phoned Company They said they had zero record of my name, last 4 letters of my debit card etc. How can a company listed on my bank statement be removing money from my account? I never signed up for this news letter. NEVER! And today as I deal with this i discovered Daily Wire is a conservative newsletter. I am not no never a dang conservative in 52 years! Shriek!!

  Business Response

  Date: 10/23/2024

  Despite what is mentioned in this review, we have not been able to find this member or this email in our records after a thorough search of our system.  We searched all information provided by the customer when speaking to them and have no charges under any of the information. We are here to help but are unable to access any account information under the current information provided.
  
  

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/19/2024 Daily wire charged my credit card on a reoccurring charge in the amount of $149.00 for an annual subscription that I have never used. I logged into the website to cancel the subscription, I followed the instructions and it lead me to a blank page. I found a customer service number to help resolve the issue. I called the number to only have no human contact and was left in the Que for 30 minutes the company had no one to take my call. I contacted **************** and they directed me to the BBB to help resolve the issue. Please Help

  Business Response

  Date: 10/23/2024

  Despite what is mentioned in this review, we have not been able to find this member or this email in our records after a thorough search of our system.  We do not have any record of attempted communication from the member in our system. We are here to help but are unable to access any account information under the current information provided. We recommend reaching out to our customer support through our website.
  
  

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this site to watch a documentary. There were three subscription options. 9.00, *****, as well as *****. I really only wanted to watch one documentary in particular. I selected the 9.00 option. There was no ****** AT ALL. Who would pay the much money for a website? Anyways, I was immediately charged. I contacted them immediately to which they said its non refundable. To be honest? They are crooks who know what theyre doing and refuse to make it right. Disgusting.

  Business Response

  Date: 09/27/2024

  The subscription this member purchased - Insider Annual - is charged on a yearly basis. This is noted on the Sign Up page when members choose the subscription they want to purchase. The final price is also shown at checkout.

  The Sign Up page displays a monthly rate so customers can compare the overall price for a year with the monthly option - Insider Monthly - but a note is provided which clearly shows which plans are charged annually. When a discount code is available to be used, this is also reflected on the Sign Up page.
  
  We also do not have any record of contact from either this members email address or phone number. It is possible, however, that the contact was done through a different email or number.

• Initial Complaint

  Date:09/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 15th 2024 I paid the subscription for the Insider Annual. On my receipt it says I paid $168.37. I was actually charged $237.04 by the Daily Wire on my bank. I would like a refund for the money that I wasnt supposed to be charged. Thank you

  Business Response

  Date: 09/27/2024

  According to our records of the customers account, the correct amount was charged. We have attached a copy of the invoice which shows the total amount $168.37 USD ($149 USD + sales tax). The amount likely appears different on the customers end due to the exchange rate from USD to CAD, since the customer is in ****** and Canadian sales tax was applied.

• Initial Complaint

  Date:09/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for $14.99 monthly subscription...was given no opportunity to create account/password. So now I can't use what I paid for, and I can't login to cancel. Support has not responded.

  Business Response

  Date: 09/27/2024

  When a member purchases a subscription, they create their account before checkout. This is where the member enters their email address and name, and creates their password. If a member already has an unsubscribed account, they can instead log into that existing account and proceed to checkout. It is impossible to purchase a subscription without an account.
  
  This member contacted support on Sept. 14th, 2024. An agent responded on Sept. 17th, 2024 to inform the customer she did not have a subscription connected to email address (this email being the same Gmail one used in this BBB complaint). The agent requested further information to help locate the subscription, but the customer has not responded as of today.
  
  Based on the screenshots the customer provided, I was able to find her account. It appears she either had a typo in her email address when creating the account or when she emailed us, as the email address on file for her account is slightly different from the one used in this complaint and the support request. This may also be why she did not respond to the email from the support agent.
  
  We would be happy to assist the customer in accessing her account, but we will need her to contact Support again and confirm her correct email address.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the subscription for the Daily Wire (DW) for my son ********* in September 2023. Normally, an email is issued alerting us to renewals of subscriptions. I did not receive one, nor did my son. On September 10, 2024, a charge from Daily Wire to my ********** account in the amount of $227.26 was issued. I immediately disputed this charge with my credit card company and then 2days later figured out how to cancel it with Daily Wire. Daily Wire's "policy" states the cancellation will take effect the following year, 2025 thereby not refunding the renewal amount. ** did not notify me and as such I expect a full refund. If I must pay a nominal penalty due to the 2days in which I delayed, I'm willing to do so.

  Customer Answer

  Date: 09/23/2024

  NO....I have not heard from Daily Wire, nor have they adjusted the automatic renewal rate.  

  Please continue to reach out to them as they have ignored all my efforts.  

  thank you.

  Katherine

   

  Business Response

  Date: 09/27/2024

  We understand that this member is frustrated and claims a renewal reminder was never sent; however, we have a record of the renewal reminder delivered on Aug. 11th, 2024 at 11:33 PM CST. This was sent to the email address on file for her son’s account. Furthermore, this member agreed to be automatically renewed at the initial sign-up by clicking a button at checkout saying they agreed to the terms. Members simply can not sign up without taking this step. We also sent this member’s son an email immediately after signing up, saying they will be billed in a year if they don't cancel their renewal. Currently, the member has set their subscription to cancel for the next term. They currently have access to their account until their subscription expires at the end of the term and they will not be billed again.

  Customer Answer

  Date: 09/30/2024

   
  
  Complaint: 22278005
  
  
  I am rejecting this response because:

  1. I attempted to contact DAILY WIRE - without success - to cancel once I realized I was billed 

  2. DAILY WIRE has no direct phone number and no online process in which a cancellation may be facilitated

  3. telling me that an email was sent and then not allowing for immediate cancellation when billing is processed does not sound legal

  4. I'm prepared to pay a penalty for cancellation

  
  Sincerely,
  
  
  
  Katherine Filis

  Business Response

  Date: 10/11/2024

  We are sorry to hear about the customer’s dissatisfaction with this interaction. We do not have any history of contact from the customer in our system. Cancelations can be done through the customer’s account on our website. Our phone number is located in our terms of use for the customer to use if needed. Additionally, we do offer a support service on the homepage of our website where they may contact us with their requests, including cancelations.

  
  The renewal email reminder was sent out correctly to the contact information on file which allows the customer 30 days to cancel before the renewal charge processes if they choose to do so by using one of the means outlined above. The customer does agree to automatic renewals each year unless the subscription is canceled beforehand. We are sorry for any trouble this has caused but we have assisted to the best of our ability.
  

  
  

  Customer Answer

  Date: 10/17/2024

  My son - for whom I PURCHASED the Daily Wire - is a drug addict.  He may have received the Daily Wire's email notifications relative to renewal, but I DID NOT.  Since I'm the one who's on file as the payee, I should be the one who is notified.  He's currently incarcerated and has no access to the DAILY WIRE site.  I consider this a waste of money.    I'm the one who was charged for the renewal and I should have been the one notified.  The BBB must continue to advocate for my right to dispute this charge.  

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled my DailyWire subscription Nov8 2023 since my renewal was coming up Nov15 2023 and I did not want to auto renew.Received promotional material for a DailyWire subscription on *****, Black Friday sale, annual membership $75 (50% off $150 USD annual subscription)Re-signed as a member since this was in my budget. Charge came through on my CDN card, $206 CDN ($150 US plus foreign exchange)When I saw this charge on my next credit card statement I immediately contacted DailyWire saying this was not the amount I authorized. Absolutely no help, very rude, very inflexible, say they give zero refunds. (or they would have given one within 1 week but I was past that due to receiving my credit card statement about 3 weeks later).I called my credit card numerous times to resolve the issue and they promised to get the refund for me, but the credit card company was unable to get the refund from DailyWire. I would be happy for half the refund and remain a member but the price of $150 USD/annual subscription is not in my budget and the charge for this amount is something I did not authorize. I was sent no receipt at the time of the charge.

  Business Response

  Date: 09/27/2024

  We understand the customer’s frustration in not receiving the 50% discount offered at the time of her renewal. However, this Black Friday 2023 sale was only applicable for new subscriptions purchased during a limited time. The customer’s annual subscription renewed for the price indicated in the renewal reminder sent via email 30 days prior to the renewal.
  
  Purchases of our subscriptions are considered final and nonrefundable, which is noted in our Terms of Use and agreed to upon starting a subscription. This was also explained to the customer when she reached out to our Support team in the months following her renewal.
  
  Regarding the complaint about her credit card company being unable to refund the amount, we are unfortunately unable to assist with that matter, as it was handled by a third party.

  Customer Answer

  Date: 09/30/2024

  see attached and signed letter.

  Customer Answer

  Date: 09/30/2024

   
  
  Complaint: 22271020
  
  
  
  I am rejecting this response because:

  I did not authorize the amount charged to my card. 

  
  
  
  Sincerely,
  
  
  
  Trish Boese

  Business Response

  Date: 10/11/2024

  We are sorry to hear that the customer is dissatisfied with this outcome. As mentioned previously, The 50% deal was only for new subscriptions, which the customer’s account did not fall into the category of at the time of the promotion. The 30-day reminder email was sent on October 27, 2023 notifying the customer of the upcoming charge for the full amount on November 27, 2023. The customer elected to keep their subscription active for that charge.

  
  We're sorry for any trouble this caused but have done our best to resolve the situation.
  

  
  

  Customer Answer

  Date: 10/17/2024

  If you will look in the Daily Wire records you will see I did in fact cancel my subscription on Nov. 8 2023. The amount of the renewal was not in my budget so I cancelled. I did not authorize the charge to my card on Nov 27 2023.

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Christmas of 2022 our son gave us the gift of a subscription to Daily Wire. We found that DW did not provide a streaming option for our smart **. We would have had to install another dongle device, which we did not desire because we already had enough feeds to the ** input. Supposedly there was to be an app through Amazon Prime or another provider. We did not have a Vizio ** which provided an app. So we were refunded about $144. On April 25, 2024 our *********** statement had a Daily Wire charge for $157.94. By this time we had moved on and had various news and entertainment outlets similar to DW content.. We had no desire or use for DW, but a year and a half after our son gave us the gift, the charge appeared. I contacted DW and the rep would not release us from the charge saying that it would stop in 2025. Therefore, I went to *********** to explain our dilemma. They filed a complaint and gave us a temporary reimbursement from ***********. Daily Wire refused ***********'s request to refund our account. We were told we had a 30 day window to stop the account. My wife and I saw no indicators in email, mail or text about the upcoming charge. In addition, we did not know that DW started some connections with Prime and another streaming company. We were in the dark about it. But the company said they were now streaming through these providers. We had no communication about any changes or an upcoming payment. We are not mind readers. But by this time we had no interest in Daily Wire. When no agreement was reached with ***********, our credit card company charged us the $157.94 on June 28, 2024. We are very disappointed with this kind of treatment. I am prepared to also file a complaint to the Iowa ************************ Although $157.94 will not put this retired couple into bankruptcy, we are highly disappointed with this type of practice. We think it would be ethical for DW to refund the amount they charged us. We have no desire for the service.

  Business Response

  Date: 07/27/2024

  We are sorry that this member is frustrated about the cancellation process. All our memberships are considered a final sale after purchase and renewal. However, this review is not entirely accurate as we were able to issue a refund and terminate their account.  They will not have any future charges.  We are sincerely sorry for any trouble this may have caused as we are always grateful for the support.

  Customer Answer

  Date: 07/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not realize that I signed up for automatic renewal of services. I failed to notice the charge in 2023 (my unfortunate oversight) but called the company as soon as I saw an annual charge of $149 on June 6, 2024. I requested a cancellation of service since I am not using it, and was told that they would not refund any of the fee for the remaining 11 months of the year. I requested a pro-rated refund, but the company refused.

  Business Response

  Date: 07/22/2024

  We understand that this member is frustrated and claims a renewal reminder was never sent; however, we have a record (see attached) of the renewal reminder that was delivered on Wed, May 7, 2024, at 11:31 PM entitled "Updated pricing and renewal of your DailyWire+ membership." They also agreed to the Terms of Use at the time of signup, in turn agreeing to the automatic subscription renewal. Members are unable to sign up without taking this step. We also sent this member an email immediately after signing up saying they will be billed annually if they didn't cancel their renewal. Unfortunately, we are unable to refund the $149 renewal charge as our subscriptions are nonrefundable, per our terms. Currently, the member has set their subscription to cancel for the next term. They currently have access to their account until their subscription expires at the end of the term and they will not be billed again. We're sorry for any trouble this caused but have done our best to resolve the situation.

  Customer Answer

  Date: 07/23/2024

  My full name is *****************************

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22015638
  
  I am rejecting this response because:

  This is not acceptable to me to be charged for 11 months of future service that I do not want. It's frustrating enough that I failed to notice the charge last year, but the fact that I reached out immediately on seeing the charge this year and that the company is unwilling to honor my request to at least pro-rate the annual charge seems unreasonable (who does that?). I would imagine that the company can see that I have not been utilizing the service at all for two years now.
  

  Sincerely,
  
  *****************************