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Business Profile

Digital Media

Daily Wire

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 207 total complaints in the last 3 years.
  • 60 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Selected $9 a month subscription and immediately $149 was pulled from my account. Want a full refund immediately.

    Business Response

    Date: 07/17/2024

    Despite what is mentioned in this review, since this member reached out so quickly, we were able to resolve this in the way the member requested. We apologize for the confusion with our subscription levels and any frustration this situation has caused. We would like to thank this member for their patience and support. 

  • Initial Complaint

    Date:07/03/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2023, I subscribed to Daily Wire for one year. At the end of June 2024, I noticed I had a charge of $149 earlier in the month and I dont remember renewing or receiving any emails about itno reminder, no receipt email. I contacted the company asking for them to prorate the charge and refund the extra since I would not like to continue service and did not receive a reminder email. The representative on chat said they sent a reminder email a month prior which I believe is completely false. They could not provide a email tracking number to prove it. I did a search of my emails and only have two from them in all of my email history. One from June ********************************************************* July 2024 when I attempted to cancel the account. Typically I cancel subscription services right after I subscribe to make sure Im not automatically charged again. I may or may not have done that as I cant remember, but I know for a fact that the reminder email was not received. I check my emails multiple times daily. It appears that many others have had the same issue. Legal action should be taken against this company for not holding up their agreement. The company has refused to offer even a partial refund.

    Business Response

    Date: 07/08/2024

    We understand that this member is frustrated and claims a renewal reminder was never sent; however, we have a record of the renewal reminder that was delivered on May 10, 2024 entitled "Updated Pricing and Renewal of Your Dailywire+ Membership" (see attached) Furthermore, this member agreed to be automatically renewed at the initial sign up by selecting a checkbox saying they agreed to the terms. members simply can not sign up without taking this step. This member's account has been canceled and will expire at the end of the term and they will not have any further charges.  Access to their membership will continue until the end of the term.

    Customer Answer

    Date: 07/10/2024

     
    Complaint: 21936829

    I am rejecting this response because it does not prove that the reminder email was sent. This photo easily could have been created to look like a sent email or edited to show my email address. I would like to see the evidence from the email service provider logs. I don't believe it's a coincidence that countless other customers have had the same issue as I am having.


    Sincerely,

    *******************

    Business Response

    Date: 07/12/2024

    We can assure the member that our reminder emails are automated and sent to all our annual members 30 days in advance in order to give each member the opportunity to make changes to their account.  We are sorry for the inconvenience this may cause. This member has access to their account until the end of their term when the account has been set to cancel.  Their account will not renew and there will be no further charges.

  • Initial Complaint

    Date:06/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up 2 years ago for a trial membership, in which I checked boxes like everyone else and forgot. 1 year ago it was set to auto renew and charged me 108$. Because we were not expecting that in our budget, I was caught off guard but it was my fault. I immediately went on the website and canceled my auto renew after my husband questioned the charges to our account. He was right there with me, we cancelled. Today, a charge for annual subscription 149$ was charged. We both remember sitting together and doing it immediately after it was charged last year and now we are out the renewal fee for a subscription we dont even use. We have 5 kids and going through medical treatments. We cannot afford this extra charge, especially when we KNOW it was canceled last year. I am methodical about our budget, because it's so tight and subscriptions and I didn't think this one was to worry. I reached out to customer support and haven't received a reply.

    Customer Answer

    Date: 07/01/2024

    Received a response from their customer support saying they are issuing a refund and closing our account. Unless the refund isn't issued this should be resolved.

    Business Response

    Date: 07/02/2024

    This review is not entirely accurate as we were able to connect with this member and process a refund.  While we are sorry to see this member go, we are appreciative of their past support and hope to see them back with the Daily Wire community soon!

  • Initial Complaint

    Date:06/18/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with Daily Wire a long time ago on 2018 for $99 charged annually for their services. This remained constant. Last year I paid $107.17 which is $99 plus taxes. I was content with this but reviewing my Credit Card Statement it appeared that they hiked my subscription to $161.29 which is over 50%. By the time I realized this transaction happened I reached out confident that they would refund my money and cancel my subscription which I use very little. Instead they told me they would not refund me the money and that I was locked into the subscription until May 2025, which I do not want, and which is too expensive for what I use. Please help. Over 50% increase is outrageous.

    Business Response

    Date: 06/20/2024

    Despite what is mentioned in this review, this member has currently been refunded, so this review is not completely accurate. We are always grateful for the support of all our members past and present and hope that this former member will be able to join us again in the future.

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As many on this page and elsewhere online, my complaint is regarding Daily Wires shady renewal process. I did not receive a reminder email as they claim, similar to others on here. In fact, my sister is also a subscriber and she looked through her emails and also hasnt ever received a reminder email over the last couple years. I contacted Daily Wire 3 days after it renewed to request a refund. Most companies have a refund period because that is the right and reasonable thing to do. I was told a refund could not be issued but noticed that others have received a refund if they contacted so quickly? It all is shady and disappointing to observe from a company with the supposed values they tout. Not only did I not receive this reminder email but the charge for this renewal was more than last years, why?

    Business Response

    Date: 06/17/2024

    Despite what is mentioned in this review, this former member was refunded, so this review is not completely accurate. Since they reached out so quickly after the renewal we were able to issue a full refund and close the membership.  We are always grateful to our members and are appreciative of the support.

    Customer Answer

    Date: 06/17/2024

     
    Complaint: 21859116

    I appreciate the response. This complaint was accurate at time of posting as I had originally been refused a refund. When should I expect the refund? 

    Sincerely,

    *****************

    Business Response

    Date: 06/18/2024

    Thank you for your response.  You should expect to see your refund on your statement within 7-10 days.

  • Initial Complaint

    Date:06/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got a trial to watch one show on their platform a year ago. Was charged for entire year which I paid. I canceled it and removed the app from my phone and just noticed a new full one year charge on my card. Went online to do it all again. You can only go through bots and get sorry, you have to pay this. Did I answer your question? replies. Its next to impossible to find cancel buttons and basically at the end it says sorry to see you go, enjoy next year $300+ dollars for mug and one show. Id like a refund.

    Business Response

    Date: 06/17/2024

    Despite what is mentioned in this review, this former member's renewal charge was voided, so this review is not completely accurate. We sent this member an email reminder on May 15, 2024, advising the subscription would renew automatically on June 15, 2024, which it did. Because the member reached out so quickly we were able to void the pending charge and close the membership. There will be no further charges in the future unless the member decides to reactivate their subscription.

  • Initial Complaint

    Date:06/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a subscription over 2 years ago and I made sure to cancel last year by email. I know it was definitely canceled because I no longer had access when I tried to login so long ago. Well on a review of my credit card statement, I noticed a subscription charge from the Daily wire. I actually do like their content, I am just done with subscriptions. My issue is that it was only 1 business day later when I emailed them to cancel the subscription that I know I already canceled. I had never logged in, they know I have never logged in for over a year. I received a response that they have no refunds and I have the subscription until next year. I sent a follow up email to request a refund because I no longer want the subscription for a year and they declined. I never received a renewal email like they stated in their records. I did check my junk mail. I know I canceled over a year ago, I did not have access to the account.

    Business Response

    Date: 06/17/2024

    Despite what is mentioned in this review, this former member was refunded, so this review is not completely accurate. We sent this member an email reminder on May 5, 2024, advising the subscription would renew automatically on June 4, 2024, which it did. Their subscription was also canceled. There will be no future charges unless they decide to reactivate their subscription. 

  • Initial Complaint

    Date:06/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for only the monthly amount of $15 and when I checked my account, they charged me $150 for the full year. They are now saying all subscriptions are final and a refund will not be issued. Again, I did NOT select that subscription, which makes this charge absolute fraud from their end! It is not considered a refund when I didnt even make that purchase- they just directly took 10x the amount that I approved out of my account without warning or explanation and are refusing to give it back! Literal stealing.

    Business Response

    Date: 06/10/2024

    Despite what is mentioned in this review, this customer was refunded, so this review is not completely accurate. Because the member reached out so quickly we were able to issue a full refund, close the membership, and provide assistance is signing up for the desired plan. We are sorry for any frustration this situation has caused but have resolved it to the best of our ability. 

    Customer Answer

    Date: 06/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My card was suppose to be charge the monthly fee and it charged me the annual fees went from 15 dollars to $159.00

    Business Response

    Date: 05/20/2024

    Despite the member review, it is not entirely accurate as after further investigation of this specific account we have issued a refund for the difference in price between an annual and monthly membership. We also adjusted their subscription to the desired level, per the customer's request. We apologize for any confusion or frustration that came with this, but the situation has been resolved.

  • Initial Complaint

    Date:05/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with DailyWire months ago for a lecture series I wanted to listen to. All my Subscriptions are managed through ****** Subscriptions so when I went to cancel my subscription, I could not find it. I attempted multiple times to cancel on the website, but number 1. The cancel button is very hidden in the membership tab and number 2. When you attempt to cancel, it blocks your screen with discounts if you extend your membership and trying to block you at every turn with not canceling. I had a struggle to get the cancelation to go through and finally today reached out and insisted they cancel my account and refund me the last 3 months of membership as I have not used the account once. In reality, I've been paying and not using it for about 9 months but I was trying to be generous. The folks were rude and dismissive and refused a refund. When I suggested I'd file a claim with the BBB, they said they would end the chat because of my legal suggestions and no longer would even provide customer service to me. I'd like a refund and to never deal with them again.

    Business Response

    Date: 05/18/2024

    We are sorry that this member is frustrated about the cancellation process. All our memberships are considered a final sale after purchase and renewal. This member agreed to be automatically renewed at the initial sign-up by selecting a checkbox saying they agreed to the terms.  Most streaming services follow this same process. This member did not reach out until after the account renewal and therefore is not eligible for a refund as all cancellations must be made prior to the renewal.  This member's account is now cancelled and will expire at the end of the term during which time they will have full access to their membership.  They will not have any future charges.  We are sincerely sorry for any trouble this may have caused.

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