Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with DailyWire months ago for a lecture series I wanted to listen to. All my Subscriptions are managed through ****** Subscriptions so when I went to cancel my subscription, I could not find it. I attempted multiple times to cancel on the website, but number 1. The cancel button is very hidden in the membership tab and number 2. When you attempt to cancel, it blocks your screen with discounts if you extend your membership and trying to block you at every turn with not canceling. I had a struggle to get the cancelation to go through and finally today reached out and insisted they cancel my account and refund me the last 3 months of membership as I have not used the account once. In reality, I've been paying and not using it for about 9 months but I was trying to be generous. The folks were rude and dismissive and refused a refund. When I suggested I'd file a claim with the BBB, they said they would end the chat because of my legal suggestions and no longer would even provide customer service to me. I'd like a refund and to never deal with them again.

  Business Response

  Date: 05/18/2024

  We are sorry that this member is frustrated about the cancellation process. All our memberships are considered a final sale after purchase and renewal. This member agreed to be automatically renewed at the initial sign-up by selecting a checkbox saying they agreed to the terms.  Most streaming services follow this same process. This member did not reach out until after the account renewal and therefore is not eligible for a refund as all cancellations must be made prior to the renewal.  This member's account is now cancelled and will expire at the end of the term during which time they will have full access to their membership.  They will not have any future charges.  We are sincerely sorry for any trouble this may have caused.
  
  

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried for weeks to cancel my subscription to Daily wire, but every I get a loading screen and never make it any further. now I was just charged $269.54 it says on March 30th but it was denied multiple times by my bank but on April 12th it was force through even though my bank was told, by me, to block the payment and now I'm in a dispute with my bank about the charges as well but that are refusing to refund me. daily wire is also refusing to refund me and I still to this day have not been able to cancel my subscription to daily wire.

  Business Response

  Date: 05/16/2024

  We are sorry that this member is frustrated about the cancellation process. While this member did not contact us regarding their issue regarding this cancellation, all our memberships are considered a final sale after purchase.  This member agrees to this at the initial sign-up by selecting a checkbox saying they agreed to the terms.  We are sincerely sorry for any trouble this may have caused.
  
  

• Initial Complaint

  Date:03/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were checking my father's credit card, and a recurring charge was noticed to the Daily Wire. This card had been cancelled previously. We called the Daily Wire, and they said they had been charging my father after some $0.99 special under another name in 2021 that became an automatic recurring charge. We just noticed the charge. My mother called them to ask why they were charging us. The woman she talked to said they won't refund charges under any circumstances, despite no activity on the account since it started in 2021. When asked how they were charging on a card that had been cancelled, she said they had a way to force the charge through. She asked to speak to a supervisor, and she refused to transfer her to a supervisor and soon hung up on her. We feel this is taking advantage of an elderly, confused gentleman and fraud.

  Business Response

  Date: 03/28/2024

  This member agreed to be automatically renewed at the initial sign-up by selecting a checkbox saying they agreed to the terms. Members simply can not sign up without taking this step. We also sent a renewal reminder 30 days prior to the charge, allowing ample time for cancellation. It is also stated in our terms that subscription charges are final and non-refundable. Currently, the members subscription is set to be canceled at the end of their current term. They will continue to have access to their account until their subscription expires at the end of the term and they will not be billed again.  
  
  Additionally, as a convenience, some financial institutions will update the billing information on behalf of a customer when they see a recurring subscription charge on their account. We're sorry for any trouble this caused but we have done our best to resolve the situation.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial membership of Daily Wire, just like everyone else on here, and then was surprised by an enormous charge of over $362 ******** on my credit card. I called right away to disupte the charge and get a refund, and they told me to go eff myself as I must have signed the auto renew (I never ever ever sign those, for this very reason, so that was not made clear in the trial signup), and i was now stuck with it for another year. They send a reminder, which goes to everyone's junk mail, so of course I never saw it, and there is a total lack of interest in doing the right thing. I've only logged in to the stupid platform once, and now will never do anything with them again. What absolute nonsense. I thought ********************* and ***************************** had more scruples than this (apparently they need my $362 more than I do).

  Business Response

  Date: 03/11/2024

  On January 26, 2024, 10:27 PM CST, we sent this member an email entitled "Updated pricing and renewal of your Dailywire+ membership" In that email, we let the member know their membership would renew 30 days later, which it did. Their subscription was renewed on February 26, 2024. On March 6, 2024, the member reached out to our support team for a full refund. We couldn't offer a full refund due to our policy that is agreed to at the time of purchase and the cancellation happened after the date of renewal. We do not have any record of the member opening up a support ticket to discuss the cancellation prior to renewal nor do we have any indication in our system that a cancellation was attempted prior to the renewal date.  At the time the member contacted us, we set the membership to cancel at the end of the term so that the member would not be billed again and they have full access to their account until the date of expiration. We're sorry for any trouble this caused but have done our best to resolve the situation.
  
  This member agreed to be automatically renewed at the initial sign-up by selecting a checkbox saying they agreed to the terms. Most streaming services follow this same process. Members simply can not sign up without taking this step. As the member acknowledged, we sent a renewal reminder 30 days prior to the charge allowing ample time for cancelation. We are sorry for any trouble this has caused but we have assisted to the best of our ability.

  Business Response

  Date: 03/11/2024

  On January 26, 2024, 10:27 PM CST, we sent this member an email entitled "Updated pricing and renewal of your Dailywire+ membership" In that email, we let the member know their membership would renew 30 days later, which it did. Their subscription was renewed on February 26, 2024. On March 6, 2024, the member reached out to our support team for a full refund. We couldn't offer a full refund due to our policy that is agreed to at the time of purchase and the cancellation happened after the date of renewal. We do not have any record of the member opening up a support ticket to discuss the cancellation prior to renewal nor do we have any indication in our system that a cancellation was attempted prior to the renewal date.  At the time the member contacted us, we set the membership to cancel at the end of the term so that the member would not be billed again and they have full access to their account until the date of expiration. We're sorry for any trouble this caused but have done our best to resolve the situation.
  
  This member agreed to be automatically renewed at the initial sign-up by selecting a checkbox saying they agreed to the terms. Most streaming services follow this same process. Members simply can not sign up without taking this step. As the member acknowledged, we sent a renewal reminder 30 days prior to the charge allowing ample time for cancelation. We are sorry for any trouble this has caused but we have assisted to the best of our ability.

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had taken part in the Black Friday sale to purchase a membership to Daily Wire in a previous year.This year I chose not to as there was such a price increase.I had no idea I had been automatically reenrolled at full price. I didnt find out till a large bill showed up on my credit card in January. I wrote to them and they were not helpful. They gave me info to cancel for future. After doing some digging I found that their emails were in my spam so I never received them.I explained this but there was not a return email.I have not used the service because there was no intent to remain a customer.I did not receive emails or I would have definitely canceled.It is extremely frustrating is that what this site is supposed to stand for but now has proven itself sleazy..I cannot really afford their service. I knew that when I saw the increased holiday discount price.I wrote them explaining my situation yet no reply so therefore no willingness to work this out.Not only will I not use this service again but I will make sure everyone I know hears about their sleazy business tactics. Because they have charged me over $250 for a service I do not want and did not knowingly sign up for they are completely discredited in my eyes. I am on a limited budget as I am almost 70. They present themselves as the good guys. This situation is just greedy. I have made them aware. I will not use their service ever again I would like the charges dropped

  Business Response

  Date: 02/02/2024

  Despite what is mentioned in this review, since this member reached out so quickly, we have applied our Holiday discount to the annual renewal charge. This review is not completely accurate. As the customer stated above, they did receive a renewal reminder email one month before the subscription renewal on Nov 8, 2023. They also agreed to the Terms of Use at the time of signup, in turn agreeing to the automatic subscription renewal. 
  
  However, we are sorry this member had such a significant delay in response time due to the high volume of our Black Friday specials. They will not receive any automatic renewal charges in the future. They will continue to have access to their subscription through the end of their term.
  

  Customer Answer

  Date: 02/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I was looking for a way to answer other than accept or refuse. 
  as I said, it was in a spam folder and I have no intent on renewing. The price had skyrocketed.

  i believe them returning half is the best they will offer. They have lost me not only as a subscriber but as a supporter. I think their business practices do not reflect what they espouse on their site. If the opportunity arises, I will make sure I speak up. Even though they believe they are doing me a favor of having use of a subscription I will not be using it, as  said I do not want it.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As others have stated. I honestly looked and looked for this reminder notice that daily wire stated was sent out, as the holiday season ramps up and your email box gets blown up ! and did not locate it. I reached out to daily wire support immediately on 11/28 when charge was posted to my account and I cancelled any future renewal that same day and received a confirmation of cancellation for future renewal. Daily wire responded because of Black Friday there will be a wait to respond to my inquiry as to requesting a refund( of $144 ) for subscription. I had to renew my request for refund a second time In December. On Jan 3rd ******** of daily wire emailed me and stated that daily wire gives out reminder notices , that I did not respond to the reminder notice and I would not receive a refund . I think this is unreasonable response. I searched and searched for this reminder and did not locate it . I cant find an email about my payment either. I only discovered because I get an alert on my phone when anything is posted to my account . I asked that this be escalated at daily wire for further investigation as this is not how a business should operate. I am requesting a refund of subscription as I contacted them immediately when charge was posted to my account and I can not find this reminder message. I find it unreasonable that they will not refund for a subscription I did not use. Auto renewal should require a a reminder sent , with click here to renew otherwise it would not renew.

  Business Response

  Date: 01/08/2024

  Despite what is mentioned in this review, this former member was refunded, so this review is not completely accurate. We sent this member an email reminder on October 27 2023, advising the subscription would renew automatically on November 27, 2023, which it did. The following day the member set their membership to cancel which affects the future renewal, not the previous charge. Once the charge had been posted the member requested cancellation and a refund. Because the member reached out so quickly after the renewal we were able to issue a full refund and close the membership.
  
  

  Customer Answer

  Date: 01/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  S *********

• Initial Complaint

  Date:12/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Neither the Bentkey app nor the Daily wire app are usable. To add, customer support is very rude and when I said I was going to report them they said they'd have to end the call and hung up. I wasn't using profanity, there was no reason to hang up on me. For what they supposedly stand for, this is deeply concerning. ******* app is not friendly and once you've watch a show you cannot rewatch it without "rewinding" each episode, this is completely useless. Daily Wire app podcasts stop randomly with no warning and you can't start playing them again from where you left off. The apps are completely useless. I've reported this multiple times and nothing has been done about it. For a large company like this, this should not be an issue. I'm a software developer and know exactly how to fix these problems but they're raking in the money and not concerned about it because they think their no chargebacks policy is legal but it's not. So here's my final way to do this civilly because I submit a chargeback and report the company to the **** I need a refund or I will continue with a chargeback. You cannot tell me you have a policy and thing I have to abide by it when it's not a legal policy to begin with.

  Business Response

  Date: 12/22/2023

  We are sorry that this member is frustrated about how to watch our content. While this member did contact us regarding their issues regarding this subscription, all our memberships are considered a final sale after purchase and this was relayed to the member in our correspondence.  This member agreed to this at the initial sign-up by selecting a checkbox saying they agreed to the terms.  This member is able to watch our content in a variety of ways and we are sorry that the preferred platform is not available at the moment.  Our tech team continues to work diligently to bring updates to all our members to make this a more seamless user experience.  Additionally, our Membership Experience team offered this member an extension of his membership term in order to make up for the frustration while we work on more updates that will allow access to the preferred method of streaming.  We are sincerely sorry for any trouble this may have caused and are always appreciative of the patience and support as we continue to assist all members in having a better user experience.
  

• Initial Complaint

  Date:12/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought and paid for an annual subscription in 2022, the autorenewal practice of this company is predatory in every since of the word. I stopped payment on the charge through my bank and cancelled that day, but a few days later they attempted the charge again and were successful in taking my money. They have a VERY predatory practice of making it difficult to cancel by not allowing you to remove your payment information from their site. Only the option to change or update payment method. The Daily Wire bot rep was not helpful did not offer any solutions. I really thought i would be refunded since the service has not been used, at the very least refunded for the unused portion. The policies of The Daily Wire are awful, They definitely don't want their customers to comeback. It is probable this service may in the future offer programming I would buy if I had been treated fairly.

  Business Response

  Date: 12/18/2023

  Despite the member review, it is not entirely accurate as after further investigation of this specific account we have issued a full one-time courtesy refund to this member due to how quickly they reached out.  We also do not have any emails from this member that indicate they reached out to our member services team to rectify this situation before the renewal took place.  As posted in our terms, all our memberships are considered a final sale after purchase and this member agreed to this at the initial sign-up by selecting a checkbox saying they agreed to the terms.  We also send out renewal reminders 30 days in advance of any renewal so proper action can be taken on the account.  However now that the refund has been issued, this member does not have an active account and will not be charged in the future.
  
  
  
  

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged my credit card $144 for services that I did not authorize.

  Business Response

  Date: 12/18/2023

  We understand that this member is frustrated and claims that there is an unauthorized charge on his credit card, however he reached out to our support team and when we responded to his inquiry we asked him to provide additional information so we could find the specific account linked to this charge.  To date, we have not received a response.  We simply cannot assist this member any further if we do not have access to information that allows us to locate the account in question.  
  

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was surprised when I saw my credit card charged on Nov 29, 2023. I have not used DailyWire for some time but thought I had another week before it renewed. I had not received any notification about my renewal coming up nor a confirmation of my renewal, although I do receive about 4 other emails on a daily basis from them. I contacted DailyWire on Nov 30, 2023 through the only support option offered which was to submit a support request through the website. I received an automated email on Dec 4, 2023 saying they haven't forgotten me and to reply resolved if my issue was resolved. I replied to that email on Dec 6, 2023 asking for confirmation that my renewal had been canceled and my credit card refunded. I have yet to hear anything back. It seems they don't provide any customer support for this type of issue. I was open to coming back in the future but not if this is how they handle customers.

  Business Response

  Date: 12/18/2023

  We are sorry for the delayed response to this member due to such a positive response from our Black Friday sale.  We understand that this member is frustrated and claims a renewal reminder was never sent; however, we have a record of the renewal reminder that was delivered on Oct 28, 2023 11:28 PM CDT.  Furthermore, this member agreed to be automatically renewed at the initial sign up by selecting a checkbox saying they agreed to the terms. Members simply can not sign up without taking this step. However, because the member reached out so quickly we were able to issue a full refund and close the membership.  We are always grateful to all our members, past and present.  We hope to see this former member back with the Daily Wire again soon.