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Business Profile

Digital Media

Daily Wire

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3.82

Average of 258 Customer Reviews

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Review Details

  • Eric H

    Date: 08/10/2024

    Eric H

    Date: 08/10/2024

    "I want to take a moment and tell you how amazing Chrissie is. I had a couple different interactions with her via the phone, and from the moment we begin, she was understanding, compassionate, and listened to my concerns. I never felt as though she was reading from a script or was tired of dealing with people. (I can’t imagine how customer services these days but she is above and beyond.) Her kindness and considerate disposition along with her professionalism was so incredibly refreshing. As someone who orders online quite a bit and is also a professional, I find often that customer service is in general - horrible. Therefore, when encountered Chrissie, I was shocked and delighted at the same time. I can’t commend her enough for her professionalism and her willingness to help me. She heard my story and had a great solution and our conversation wasn’t longer than 60 seconds. She didn’t try to sell me extra things and didn’t prolong the conversation unnecessarily. This lady deserves a raise or perhaps you can make her vice president of the company Keep her around. I am a Jeremy’s razors fan for life due to your (great razors) AND this type of customer service. *** **** ** ****** Springfield, IL"

    Daily Wire

    Date: 08/13/2024

    Hi ****! Wow! Thank you so much for the great feedback about our Member Experience department and specifically our agent, Chrissie! We are glad you were able to connect with our agent quickly and efficiently. We strive to deliver excellent customer service and are glad to hear that we were successful in caring for your request with a friendly attitude! Thank you again for taking the time to let us know how we did and we are grateful for your continued support!

  • Bob C

    Date: 07/18/2024

    Bob C

    Date: 07/18/2024

    The Daily Wire customer service group were Great to deal with. They responded to my request on the same day, and I was able to get back into my account. Well done !

    Daily Wire

    Date: 07/19/2024

    Thank you for the awesome review, ***! We are so happy that you are enjoying our products and we are always excited to hear that our Membership Experience team was able to help you with your request. Thank you for your continued support.

  • Isai E

    Date: 07/17/2024

    Isai E

    Date: 07/17/2024

    Jeremy's Razors customer service handled my issue as true professionals with no hassle and genuine conversation. Excellent and prompt customer service. So happy to do business with a company that recognizes there are some values that should not be looked down upon. Thank you.

    Daily Wire

    Date: 07/19/2024

    Hi ****, thank you so much for the great feedback about our Member Experience department! We are glad you were able to connect with our agents quickly and efficiently. We strive to deliver excellent customer service and are glad to hear that we were successful in caring for your request with a friendly attitude! Thank you again for taking the time to let us know how we did and we are grateful for your continued support!

  • Michael M

    Date: 07/16/2024

    Michael M

    Date: 07/16/2024

    I'm thrilled with the new Jeremy's Gen 2 P5 razors! As a long-time user of the first generation, I was initially skeptical about the handle's durability, but the Gen 2 design feels much sturdier. The improved handle is a definite plus.
    The blades are a revelation. They deliver an incredibly close shave while being gentle on my sensitive skin. I've experienced significantly less bleeding compared to previous razors.
    Jeremy's, keep up the great work! I'm excited to see what future innovations you have in store.

    Daily Wire

    Date: 07/18/2024

    Hello *******! We are thrilled that you are happy with our newest radically redesigned 2nd Gen P5 razor! We appreciate the feedback and are excited to present more products in the future that you and your family will enjoy. Thanks again for taking the time to write a review. We are grateful for your continued support to Jeremy's Razors!

  • Amber J

    Date: 07/14/2024

    Amber J

    Date: 07/14/2024

    Daily Wire has amazing customer service. When I asked for a refund they responded the same day, and even gave me well wishes. I highly recommend them to anyone who wants an alternate news media

    Daily Wire

    Date: 07/17/2024

    Hi, ****** Thank you so much for the great feedback about our Member Experience department! We are glad you were able to connect with our US-based agents quickly and efficiently. We strive to deliver excellent customer service and are glad to hear that we were successful in caring for your request with a friendly attitude! Thank you again for taking the time to let us know how we did and we are grateful for your continued support!

  • Karen B

    Date: 07/12/2024

    Karen B

    Date: 07/12/2024

    I mistakenly entered the wrong email address when purchajsing a gift subscription to Daily Wire for my son. I contacted them and they responded immediately, and quickly fixed the problem!! I love the Daily Wire and have been a member for several years. This is the second gift membership I bought, and I encourage everybody. I know also become members.

    Daily Wire

    Date: 07/15/2024

    Thank you, *****, for the awesome review! We are so happy that you are enjoying our content and hope your son does as well! We are always excited to hear that our Membership Experience team was able to help you with your request. We strive to deliver excellent customer service and are glad to hear that we were successful in assisting you. Thank you for your continued support!

  • JayAn S

    Date: 07/11/2024

    JayAn S

    Date: 07/11/2024

    When i needed assistance with an issue the Daily Wire team was very compassionate and made me feel like I was actually talking to someone and not a huge company with generic email!
    Amazing service in a crazy world right now!

    Daily Wire

    Date: 07/12/2024

    Hi *****, thank you so much for the wonderful compliments - we are honored! We strive to serve our members as quickly, efficiently, and with compassion. We are so happy that you were met with agents who were able to assist you with excellence. We appreciate your support!

  • Cheri G

    Date: 07/02/2024

    Cheri G

    Date: 07/02/2024

    Last year did a trail, this year they billed for whole year $150 without my knowledge or confirmation of payment. I asked for money back they said no. I said I don’t even use this channel. They said to bad for you. I found an email that was in junk that asked for confirmation of payment, I NEVER clicked on it or agreed. I was not aware I was signing up for recurring charge. I never received anything to this sort of knowledge. I asked my bank to fight and daily wire provided a bunch of papers that I never received myself. Sad sad…you should be able to cancel anytime. I called right after being charged they could have kept the one month and refund for remaining year. But they are not refunding any of the $150!
    Beware daily wire does not care about customer service they are just out to get money even if they have to cheat customers.

    Daily Wire

    Date: 07/08/2024

    While we understand that this member is frustrated with our cancelation process, this member agreed to be automatically renewed at the initial sign-up by selecting a checkbox saying they agreed to the terms. Members simply can not sign up without taking this step. We sent a renewal reminder on April 8, 2024, 30 days before the charge titled "Updated Pricing and Renewal of your DailyWire+ Membership", allowing ample time for cancellation. We have set the membership to cancel at the end of the term so that the member will not be billed again. They have access until the end of their term.

  • April W

    Date: 06/25/2024

    April W

    Date: 06/25/2024

    Great customer service! And new Gen 2 is AMAZING! Great product, great price and speedy great service!

    Daily Wire

    Date: 06/27/2024

    Thank you so much for the great review, *****! We are happy to hear that you are enjoying our new products and that our Member Experience team was able to support you efficiently and effectively. We are grateful for your support.

  • William Q

    Date: 06/22/2024

    William Q

    Date: 06/22/2024

    I've been a subscriber to the service for a little under a year, and the shaving products they make are of generally superior quality. That said, I did have the unusual occurence of having a razor handle break in such a way that it could not be easily repaired, and it happened at the worst possible time---my mother's funeral. But I am pleased to report that despite this, Jeremy's Razors moved to help mitigate the situation and responded in both a timely and positive fashion. Not only was it great service, but I also commend them for the speed of their response. Thank you guys!

    Daily Wire

    Date: 06/25/2024

    Thank you for the review, *******! I am so sorry to hear that your handle broke at such a bad time. I can imagine the frustration this must have caused. That being said, we are so happy that you are enjoying our products and we are always excited to hear that our Membership Experience team was able to help you with your request in a timely manner. We strive to deliver excellent customer service and are glad to hear that we were successful in caring for your request with a friendly attitude! Thank you again for your compliments and we are grateful for your continued support!

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