We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking Facilities

Metropolis Technologies Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Metropolis Technologies Inc. has 36 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1,144 total complaints in the last 3 years.
    • 244 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked at the *********** in *********** on November 30th 2024 at 11:58 a.m. Special event parking was $40. I was handed a ticket upon entering the garage and told to scan the ** code to pay. There were no signs posted or anything on the website that stated that parking was only for a limited number of hours. I got back to my car at 11:27 p.m. to notice I was being charged $84 for parking. This is a ridiculous amount of money to pay for less than 12 hours of parking! Now they're trying to charge me $105.25 to include a late fee.

      Business Response

      Date: 12/05/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:12/03/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was erroneously charged on December 2, 2024 for a parking fee from November 4, 2023. I was attending a company sponsored event on November 4, 2023. The parking of all attendees was paid for by the company sponsoring the event. Metropolis had my credit card and license on file on December 2, 2024 and charged me for the parking fee on November 4, 2023 even though this fee had been paid by teh company - this is double charging. I was on phone with customer service for 41 minutes and provided invoice number for the bulk company charge and they did not help and continue to charge my credit card.

      Business Response

      Date: 12/04/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 12/13/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:12/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business relies upon license plate scanning cameras to check visitors in and out. The lot I parked in had 1 hour of free parking, and I stayed in the lot for 45 minutes. It scanned my entry, but failed to scan my exit and I received a charge two days later with notice that their systems registered me being parked there for 48 hours. Luckily, it charged me a minimum amount, but my parking should have been free by their promise. I sent them proof that I was parked in a different lot they run later that same day to show them that I obviously was not parked there for 48 hours, but they said that they could not offer a refund because it was a "valid charge." Business should make a statement that their scanners do not always work to make sure others make sure they are automatically checked out.

      Business Response

      Date: 12/04/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:12/02/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked in ********* on 11/15/2024 and paid $16.45 by credit card. First, the company did not have any prices on display and by the time you parked, scanned the ** code, and decided to leave you would've been charged anyway. Then after paying for parking I got an invoice for $100! An unbelieveably excessive fine. It was $50 for the "invoice amount", $25 for "unpaid parking", and an extra $25 if ot paid within 30 days of the date of parking. One, this seems like usury. Two, I don't want this company in ********* with deceitful and predatory business practices like this. Even if this was a legit fine, meaning I hadn't paid, it's an excessive amount and there is hardly any information on the website.

      Business Response

      Date: 12/04/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 12/05/2024

       
      Complaint: 22626333

      I am rejecting this response because: Metropolis acquired Preimum Parking in ********* in 2022, did it not? It seems you are making it difficult to contact you and hiding behind ***** companies to avoid responding to complaints and issues that are nationalwide problems, per news articles I have read in ********* about your company specfiically. Regardless, I will happily open a complaint against "Premium Parking" and continue to follow up on this. I hope you get many more bad reviews.

      *************************************************************************************************************************************

      Sincerely,

      ***** ****

      Business Response

      Date: 12/11/2024

      Thank you for following up with us. We have a dedicated support team that has followed up with you via email again. Once again, we apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 12/17/2024

      This isn't a response. This entire issue is resolved, but BBB is emailing me to accept or reject. This is an auto response.

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im at my house all day star day (take out and delivery orders to prove this) and Im being charged for parking downtown when Im nowhere near downtown! This has happened many times this past year and Ive never bothered to ask for a refund. This past Saturday I was home and had time, so I decided to reach out and let them know to stop charging my card as Im currently at my house and my car is parked in my garage! I gave them my license plate so they could check the mistake! They not only tell me its not my car that is downtown but another car that has never been associated with me! Its been 3 days of back and forth of them asking me to provide documentation that proves that the car isnt mine! How do you prove a negative??? Ive asked the representative Fergie,(who doesnt seem to read or comprehend my messages) what exactly they need me to provide, what document I would need to provide to prove this negative, and if my car registration that shows that the car they keep charging me for is not mine would suffice and she keeps asking me for documents proving that the car is not mine! On top of that, she tells me that the car was added to my account in 2022: I did not live here in 2022 and I have leases that prove that! I need you to delete whatever account you have associated my card, I no longer want to use you guys ever! And I want my money refunded asap! I will also be contacting my bank for a charge back and will leave negative reviews where ever possible! This has been a waste of 3 days, dealing with repo used incompetence and a company that according to these reviews and complaints is known to do this more than often!!!

      Business Response

      Date: 11/29/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:11/22/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In ************ on 10/04/2024 I had a parking reservation for another facility. My GPS wrongly sent me to the Metropolis facility. I pulled in and parked. When I exited on foot I realized the mistake and returned to my car and exited. I was in the Metropolis facility a total of 16 minutes. I never received a bill other than the bill containing the exorbitant late fee. I have no problem paying the original $5.00 fare but the $55.25 penalty is unacceptable. When I went to the Metropolis web site to dispute but it wouldn't accept my submission.

      Business Response

      Date: 11/26/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 12/02/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ****

    • Initial Complaint

      Date:11/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 11/13/2024 Charge Amount: $20.99 Issue: I reached out to support for metropolis disputing the charges as the receipt emailed to me had an incorrect license plate number and I had not left my home on the date stated on the receipt. Support asked if a drive a white ********** to which I notified them that I did not. I asked them to refund me due to the error on their end to which I received no response and my support ticket was closed.

      Business Response

      Date: 11/20/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:11/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Metropolis Technologies, **** fraudulently charged my credit card when i couldn't find parking using their automatic camera readers without our consent. The city and state and fed should sue them for this **************** 0/5 Business model 0/5 Escalate to manager and confirm with email for refund of the following incorrect charges. My credit card company indicated you charged this multiple times too. I cannot express enough my dissatisfaction and your garbage customer **********/******** USD **/******* USD

      Business Response

      Date: 11/20/2024

      Hello,
      Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 12/02/2024

      Reopen as the complaint has not been resolved they have not credited me money ***** and 7.29 for fraudulent charging using their ai technology to detect car park. My car was idle and left bc there were no spots! Please help

      Business Response

      Date: 12/06/2024

      This has been resolved. 

      Customer Answer

      Date: 12/09/2024

       
      Complaint: 22573082

      I am rejecting this response because:

      Confirmed they didn't refund my money for 7.29 and ***** as they fraudulently and illegally charged me for parking even though i didn't. I know for a fact the monitoring system they use is faulty as ive heard this from many community members. We are in the pursuit with law enforcement and civil litigation may be a path forward as we have the **************** association working on a massive class action. Thanks



      Sincerely,

      ****** S

      Business Response

      Date: 12/12/2024

      Good afternoon, 

      We have revisited this complaint with the customer via email and have reached a resolution. Thank you for bringing this matter to our attention. Have a wonderful day.

      Customer Answer

      Date: 12/16/2024

       
      Complaint: 22573082

      I am rejecting this response because: HAVE NOT RECEIVED 7.29 and ***** credit as of 12/16/2024. Please confirm this is done for resolve

      Sincerely,

      ****** *****

      Business Response

      Date: 12/18/2024

      Good morning, 

      We have re-communicated our resolution with the customer via email. Have a great day. 

      Customer Answer

      Date: 12/20/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:11/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I travelled to *********, Tennessee on 8/9/24 and rented a car from Budget. I parked at the ********** (located on *****************) for about 10 minutes on 8/9/24 and paid the parking fee using the ** code on the post in the lot. I again parked at the ********** for about 30 minutes on 8/11,/24 and once again paid the parking fee using the ** code on the post in the lot. I travelled home from *********, Tennessee later in the day on 8/11/24.On 9/23/24 I was shocked to receive a Vehicle Violation Notice from Budget in the amount of $91.81 ($61.81 from Metropolis plus a $30 handling fee from Budget) for parking on 8/9/24. I was in disbelief since I clearly remember paying both days that I parked and because the parking fees had already hit my credit card, proving that I already paid.I called Budget and was informed that they already paid the Violation Amount on my behalf directly to Metropolis to avoid incurring late fees and had already billed my credit card on file for the full amount. I explained how I had paid the parking fee at the time I parked at the **********. They informed me that there was nothing they could do and suggested that I contact Metropolis, explain the situation and request a refund to Budget and Proof of Dismissal. Once I receive the Proof of Dismissal from Metropolis, I could send Budget a copy and they would credit me the full amount.Six days later on 9/29/24 I received a second Vehicle Violation Notice from Budget in the amount of $93.99 ($63.99 from Metropolis plus a $30 handling fee from Budget) for parking on 8/11/24.On 10/4/24, I called Metropolis and spoke with *********. I explained the situation and she opened up a Violations Dispute. She said that she was not authorized to submit a refund to Budget, but was confident that it would be resolved.After spending over 2 weeks communicating via email with the Violations ************* (email trail file too large to include below), there has been no resolution.

      Business Response

      Date: 12/05/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue. 

    • Initial Complaint

      Date:11/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      regarding Metropolis parking lot at ************************************* on oct 9, 2024. There were no clear instructions on how to pay or price. I parked to visit a ***** **** doctor. When I left the ********* they gave me an electronic validated parking. I used the validation upon arriving back at my car. Now I am being billed by metropolis for 5.00 parking and ***** fine! I think its a scam.

      Business Response

      Date: 11/15/2024

      Hello, 

      The customer reached out to our dedicated support team to resolve the issue. 

       

      Customer Answer

      Date: 11/15/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ****

    Metropolis Technologies Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.