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Business Profile

Parking Facilities

Metropolis Technologies Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Metropolis Technologies Inc. has 36 locations, listed below.

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    Customer Complaints Summary

    • 1,138 total complaints in the last 3 years.
    • 242 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday 8/18/2024, I entered an open garage next to the ********************* in ******* at 1:06pm and left 3:12pm. I don't agree with the notice fee of $70.25 and the fee of $6.00. Parking on Sunday is free.

      Business Response

      Date: 09/25/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:09/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid the fee to park in an ****** parking lot for 24 hrs, which is monitored by Metropolis. I received a $55 ticket for a parking violating 6 hrs into my 24 hr parking session. I contacted the company for help through their site, and they refused to help me, because my visit was still open so they couldnt do anything about my complaint. I have receipts showing the payment park.

      Business Response

      Date: 09/23/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:09/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Parking at ************************************. -Location has issues reading plates properly constantly Support keeps had fake plates because of missing letters and numbers.-This location is was originally owned by SP Parking (previous 6months) charging $10.99 for 6 am Early Bird Parking.-This location has old and has limited handicapped parking and no support. -Bad third-party vendor support

    • Initial Complaint

      Date:09/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son got a fine from Metropolitan parking in **************** for not paying for parking. The signage there was very misleading, almost like they want you to illegally park to hit you with a very excessive fine. In this case it's a $30 fine for a $2 charge. Way out of line

      Business Response

      Date: 09/19/2024

      Hello,
      Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Metropolis took over several parking garages, but signage does not indicate that UNLIKE the prior operator a) there is no staff for the garage and b) when the gates are up there are still charges.I received a bill with a $30 penalty, which I called/emailed the operator about. They charged the parking amount ($2.01)...and added an administrative penalty of $5.25 (2.61 times the service amount).I paid it to be done, but the operator is set up to penalize consumers to profitability; instead of simply investing in signage that explains the new system.

      Business Response

      Date: 09/19/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue. 

    • Initial Complaint

      Date:09/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm a monthly client this ** took over recently the attendant signfcntly damaged my car no tel number to call no response from supervisor other than an email to report the "accident to police and that they have no responsibility

      Business Response

      Date: 09/16/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Business Response

      Date: 09/16/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 09/28/2024

      The case has net yet been resolved sorry was on a fight when I received this 

      Customer Answer

      Date: 09/28/2024

      Forwarded claim estimate to them no response 

      Customer Answer

      Date: 09/29/2024

      Forwarded this to them have not heard back

      Business Response

      Date: 10/02/2024

      Thank you for following up with us. We have a dedicated support team that has followed up with you via email again. Once again, we apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 10/02/2024

       
      Complaint: 22288896

      I am rejecting this response because: have sent them the estimate for the repair they did not respond to me or to my insurance co 
      They made no attempt to reach me with an approval or denial 
      Sincerely,

      ****** *****

      Business Response

      Date: 10/03/2024

      Thank you for following up with us. We have a dedicated support team that has followed up with you via email again. Once again, we apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 10/10/2024

      Still have not heard from anyone at metropolis claim department I have a 5000 deductible that I have to pay to get my car fixed by my insurance and wait for them to collect from them it's not fair please help 

      Customer Answer

      Date: 10/17/2024

       
      Complaint: 22288896

      I am rejecting this response because: have not heard from metropolis agents don't have my car it's in shop my insurance co tried contacting no response 

      Sincerely,

      ****** *****

      Business Response

      Date: 10/18/2024

      Hello,
      We've reached out this customer and provide a resolution to this customer. We consider this to be resolved.
      Thank you.

    • Initial Complaint

      Date:09/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are a healthcare facility that serves a geriatric, fixed income population. The parking garage attached to our facility is managed by Metropolis Parking. We are experiencing a high volume of of our patients receiving $75 parking tickets form Metropolis Parking, due to utter lack of transparency on directions on where to park. This company works hard to ensure the parking situation is as confusing as possible: unclear instructions in the app and, therefore, you can end up paying even though all the posted signs around you say it's "FREE" for 2 hours or less. Parking tickets are given within the free two hour window. It is an absolute money grab and the company is AI based and does not offer an option to file a claim or speak to a representative. Other pain points include:- hard to see signage as guest parking and level A/B etc parking is all painted on the walls, so when cars are parked you cannot see "visitor" "B" etc.-The QR codes and parking instructions are not visible and blocked when cars are parked in any spot. - QR codes are confusing to our demographic of patients.

      Business Response

      Date: 09/23/2024

      Hello,
      Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:09/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The parking has no clear signs as to what the rate is and when the rate begins. Further, the garage does not indicate payment is required as the gate remains open, which to any reasonable person, would assume that no payment is necessary. The company then sent a letter via mail that the parking violation is $77 since I did not pay when exiting though they make to attempt to show that payment is required.

      Business Response

      Date: 09/23/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:09/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 7, 2024 at 10:32 pm, I parked at the Metropolis parking facility, *********************************************************************. There are no posted rates, but I received a text. The stated rates provide for "maximum charge for 24 hrs $31.25". When I exited the facility 12:45 minutes later my card was charged $63:00. I contaced the facility for a credit, which they refused, stating that the charge on 9/7/24 was $20.00 for six hours and I was charged for three six hour sessions. This was not the posted rate, and even if the rate on 9/7/24 was $20.00 for six hours, the rate on 9/8/24 was not. The merchant has refused to adjust the price to comply with their own stated pricing, and has overcharged me at a rate more than double their posted rate.

      Business Response

      Date: 09/11/2024

      Hello,
      Thank you for contacting Metropolis Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:09/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in the Target in LA ********. I scanned the ** code at the entrance to the store where it said I would receive 2 hours free validated. These ** codes were posted across the entire parking garage and immediately outside of the store. The signs indicated that if I created an account and validated my parking, Id receive 2 hours free. I went into Target and spent money on groceries. I followed the instructions, scanned the ** code, and created an account. I was in the location for less than 2 hours (only 1 hour and 20 minutes). They still charged me an $13 fee saying that I didnt validate, although I did everything that was instructed on the signage. When i contacted customer service and produced my Target receipt showing I was there, they refused to refund me saying I could not validate after leaving the facility. However, I did validate. I did everything I was instructed to do. They told me that next time I need to download the app (apps are not mentioned as a preferred method on the signs), and make sure the validation goes through that way.

      Business Response

      Date: 09/09/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 09/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Metropolis Technologies Inc. is NOT a BBB Accredited Business.

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