Business Profile

Parking Facilities

Metropolis Technologies Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,134 total complaints in the last 3 years.
242 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked at a Metropolis parking facility in *********, **, for 18 minutes on Saturday, September 7, 2024. Since the business uses license plate reader technology to bill users, I was automatically charged $42 for my visit upon exiting. At no point in the facility did I see the rates posted, nor can I find them online. The business touts their iOS app, but I have an Android phone and cannot access it. This seems like an outrageous sum for 18 minutes of parking, particularly when no rates are posted.
Business Response
Date: 09/09/2024
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 09/11/2024

Complaint: 22255294

I am rejecting this response because:
I have received three responses from the Metropolis customer service team, and they still refuse to answer my main question: How could I have seen the current parking rates for that parking garage without entering the garage? The customer service team has now mentioned two ways to check the parking rates, both of which require entering the garage: scanning a QR code inside the garage, and driving into the garage to receive an automated text which includes the rate. The customer service team has also confirmed that my parking visit automatically started when I entered the garage.
So to reiterate my question: How could I have viewed the parking rate without entering the garage?
Sincerely,

*******************************
Business Response
Date: 09/17/2024
Thank you for following up with us. We have a dedicated support team that has followed up with you via email again. Once again, we apologize for any inconvenience we may have caused and look forward to resolving this issue
Initial Complaint
Date:09/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 31, 2024, at 6:01 PM, I parked in a Metropolis Parking lot and requested assistance from the parking attendant. I followed his instructions when entering and later, before leaving at 9:21 PM, I asked him if there was anything else I needed to do. He instructed me to scan the ** code again as I was exiting, which I did.However, when I scanned the ** code upon leaving, I was charged as if I had just entered the lot. To make matters worse, I later received a violation notice claiming that I had not properly scanned in, even though I have proof of my initial scan via a text confirmation from Metropolis Parking.I immediately contacted customer service and explained the situation. The representative acknowledged the error in their system but informed me that the issue had to be referred to the disputes department via email. Since then, I have sent five emails to the disputes department and made two additional calls to customer service, during which I requested a callback from someone in disputes, as the phone representatives are unable to resolve the matter.Despite providing clear evidence that I scanned in properly at 6:01 PM, and exited the lot at 9:21 PM, I continue to be told that the violation is valid because their system indicates I did not scan in. This is frustrating, as I have sent multiple emails with proof of my scan and payment.I would like the parking violation and the fine removed.
Business Response
Date: 09/09/2024
Hello,
Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:09/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I entered a metropolis parking lot at 2:04pm on September 3rd 2023 and paid $45 for 14 hour parking. I left the lot and returned at 1:16am on September 4th and was charged $45 a second time for 14 hour parking, even though I left the parking lot at 3:42am, still within the 14 hours of the original session. Metropolis claims that since I left the lot my parking session was automatically ended (after only 3 hours even though I paid for 14) they ceased responding to my emails of dispute after the 3rd response.
Business Response
Date: 09/10/2024
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:09/02/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 1, 2024, I parked in a metropolis parking lot. The man by the entrance quoted $25. I paid using a QR code which led me to a website in which to enter my license plate number, phone number, and payment method. The total amount charged was $27.50. After the event, I came back to my car to find two boots on my car with a white paper under the wiper blade and am orange sticker on my driver side window. It was a ticket for a parking violation. As I'm in my car, reading the note and sticker. Three different numbers are listed. Before I get a chance to call, a man drives up and asks me to pull up my receipt, I show him and he takes my phone out of my hand and pushes buttons and tells me you haven't paid... You didn't finish the transaction. I inform him, but I have a receipt. He asked me to pull up my texts and to click on the receipt to check if it's the correct lot. I do, and he pushes another button and says, you paid for parking at another lot on July 20, 2024 but not today. Still confused, I say, well, I'll pay... It was an honest mistake. He replies with no ma'am, you need to pay the parking fee plus the violation fee and taxes, which comes out to $******. Unable to pay, he says then the boot will stay on and my car will be towed in 24 hours. At that point, my boyfriend offers to pay, but when I try to say, it's ****** - $27.50 that I paid on my credit card, he tells me to check my bank statement (hovering right over my phone with a body camera) but I check my credit card statement instead. No pending transactions. I say, the charge hasn't shown up yet but I have the receipt... To which he replies that it's not going to get charged. The charge, along with 4 other charges appeared later that evening. I called the numbers on the paper and sticker and they all say to contact officer ******. I call the nonemergency police line to report this and they tell me that if I haven't paid, the lot owner has a right to boot my car. PD will not boot cars. I paid.
Business Response
Date: 09/10/2024
Hello,
Thank you for contacting Metropolis Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 09/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:08/31/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are a very corrupt company and have figured out ways through AI to take advantage of the public. My daughter went to ********* and parked in one of their garages and incurred a huge bill for parking of $90.25 where its suppose to be a $35.00 charge over 3 weeks later. They do many things including use of AI to attend their parking sites, leaving the gate up, having no attendants to monitor their parking garages for issues and charging people that pay including a hefty penalty. There is no recourse with this company cause they use AI technology and escape penalties that most businesses would be subject to in *********. I am disappointed that ********* allows for this type of business practice especially with tourism being a huge part of our economy. While I think its excessive for parking in ********* to be $35-40, I think a $55.25 violation fee is ridiculous when they are at fault. I want to be reimbursed for the $55.25.
Business Response
Date: 09/03/2024
Hello,
Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:08/30/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sunday August 25th my husband and I were in ********* to visit our family. I decided to take a yoga class at ***********************. The class is 90 minutes class from 10 am to 11:30am. I arrived Metropolis parking lot around 9:52am. Then I walked cross the street to the yoga studio. They gave me a card with QR code to pay for parking which the yoga studio will pay upto 3 hours. There was an error on the app that did not work properly. The app just kept extending the time and charged me from 9:54am to 5:54pm when I left the parking lot at 11:55am. I sent an email to Metropolis explaining them what happened and asking them to refund my money. They responded that they are not responsible for unused time. They tried to explain to me about how Scan to Park Technology work, but it doesn't apply to me because I don't live there as I was just a visitor. It was just one time 2 hours parking to take a yoga class so I don't think it's fair for me to be responsible for poorly unfunctional parking app and the service that I did not use. I would like to them to refund my money back please.
Business Response
Date: 08/30/2024
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 09/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************
Initial Complaint
Date:08/29/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked my car at a lot monitored by Metropolis Parking. I was only making a quick stop (10 minutes that turned into 30 minutes) and wanted to pay for the half hour or hour that I would be parking there. I scanned the ** code to open the Metropolis app. My license plate and CC information were already populated (I have parked here before). The default parking time was for 12 hours. I had the option to ADD time but not to select a reduced time. I went to their customer support site to get help with the app. In one section, the site said that if I SELECTED a time, then I was responsible to pay for that full time and could not get a refund. I DID NOT select ********************************** with no option to change the time. The sign at the lot listed parking rates for 1, 2, 3 hours, etc., so I assumed I should be able to select a shorter duration.In another section, the site reads "Just drive out when youre ready to go and Metropolis will automatically charge your account for the total amount due. We will automatically send you your receipt when you exit." This feature is exclusive to "Vision" parking sites but there's no list of "Vision" sites or indication that a was or was not in a "Vision" site. I considered the possibility that I might be in a "Vision" site. The button in the app was labeled "begin parking". I tapped the button assuming that I could begin the process of selecting my desired parking time. However, this immediately charged my credit card for 12 hours of parking. I called customer support the next day and was told (politely and professionally, to their credit), that no refund was due because, despite 12 hours being the ONLY option, I did indeed select 12 hours and agreed to the terms when I tapped "begin parking" in the app. Screenshots of the app, and the lack of information, are attached.
Business Response
Date: 08/30/2024
Hello,
Thank you for contacting Metropolis Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 09/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:08/29/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 6th, 2024, I used a parking garage located at ***************************************************** for approximately 1 hour and ************************************** the garage stated to enter your license plate information and enter pay information. Upon exit the parking fees would end and you would be charged accordingly to the time parked. I was charged for a full day . I have submitted numerous emails to the business to rectify this situation only to get three different responses back from them.
Business Response
Date: 09/02/2024
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 09/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is still not addressed appropriately, however; they refuse to accept responsibility and I'm done arguing with them on their policies. I will respond to their message directly.

Sincerely,

***********************
Initial Complaint
Date:08/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their app wouldn't accept my validation and they refused to refund the discount that should have been applied. I've tried talking to their support, but they're being obstinate, saying that they can't do anything and next time I should invent an attendant or contact them before leaving.
Business Response
Date: 08/28/2024
Hello,
Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 09/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This parking company operates many garages across the **. We used their garage at *************************** in ********** in April '24..it requires a license plate( we were in a rental car) and my credit card number to be entered on their web site, and they charge you automatically when you leave the garage ( via ************* stamp etc )...and the charge showed up right away and was paid.This company is holding on to that information and now when this rental car enters any of their garages , they read that license plate , and are charging my credit card. All of these practices don't seem legal to me,certainly not ethical. They should not be associating that plate with my credit card or holding on to such information that was provided for one time service.I have disputed the new charge but this complaint is help others who may have the same issue and hope BBB contacts this company.
Business Response
Date: 08/28/2024
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 09/03/2024
Metropolis has responded by telling me that they will refund the incorrect charge, which my Credit card company already was working.
However this complaint was not really about getting the refund ( as I said my Credit card company would have done that anyway) but more about how such companies slide in small print somewhere in a simple park and pay situation and rope in charges, and considering ..when their app is the only parking option available..you have to use it or get fined, just to go visit a museum.
Metropolis told me that there was a some option or some such such fine print ...this I'm supposed to eagle eye in a 5 inch phone app ...and respond properly, while all I'm doing is trying to park my rental car in the *************************** ...and that mistake led to "by default" linking my rental car license plate to my credit card - so that when ever that rental car entered a Metropolis owned lot in the ** ...its going to charge my credit card !
What I really want to see is that the default is "don't use my credit card for anything but this one transaction and then delete all my information". If one could not read Metorpolis' app's fine print.. and mistakenly asked to link license plate and card, then verify that selection by sending a text and explaining what I have really signed up for. The default in the app should be "dont link my plate with my card", that does not seem to be the case here.
These are in my opinion unethical business practices ( or could well be bad SW / technology ) ..either way should be fixed.

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Metropolis Technologies Inc. is NOT a BBB Accredited Business.