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Business Profile

Parking Facilities

Metropolis Technologies Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Metropolis Technologies Inc. has 36 locations, listed below.

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    Customer Complaints Summary

    • 1,134 total complaints in the last 3 years.
    • 242 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My buildings parking was recently acquired by Metropolis parking. As part of this transition, I was required to create a monthly subscription with Metropolis.Even though I have done so, I am being charged a daily rate for being in the exact same garage. In total, I have been charged an extra ****** dollars. I would like for my charges to be corrected, so that I only pay the monthly fee, as I was explicitly promised.Metropolis parking has made considerable effort in making it difficult to fulfill this request. There are no contact options to speak to a representative for issues regarding parking, only an automated system with pre determined solutions, none of which solve my particular issue.

      Business Response

      Date: 07/29/2024

      Hello,
      Thank you for contacting Metropolis Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 07/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to park in a lot controlled by this company on July 13. I scanned the ** on signs in the lot, and entered by phone number, but the app was pre-filled with information for a car I don't own and a credit card I didn't recognize. Afraid that the app was hacked or a scam, I left immediately and parked elsewhere. I was not in the lot for more than a few minutes, all of which were spent trying to make the app work. Now, however, the company is attempting to charge me money I dispute I *** and refuses to correct the error. I have sent numerous emails and I get the response that I'm still responsible for "unused time" - but it's not unused time. I didn't park at all. All I did was enter my phone number - which should not be justification to demand payment. I need assitance getting the company to acknowledge that I do not owe for parking.

      Business Response

      Date: 07/16/2024

      Hello,
      Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 07/17/2024

      The business contacted me with a question about my phone number. The matter is not resolved yet, but I will follow up once I hear more.

      Customer Answer

      Date: 07/18/2024

      The business contacted me with a question about my phone number. The matter is not resolved yet, but I will follow up once I hear more.

      Business Response

      Date: 07/19/2024

      Hello,
      Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:07/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 6/26/24 Dispute: Transaction was completed according to webpage. On 7/12/24 I recieved a Violation Notice with a violation fine of $70.25 for "not paying the amount due." My information, including my card information and license, was submitted to their website when I parked on 6/26/24 at or around 9:40am. It has been on the website associated with my phone number since 6/26/24. Additionally, the website purposefully makes settling disputes difficult. There is no way to call customer service to speak to a representative. There was no number provided on the notice. A number I found associated with the company ************ hangs up on the caller no matter which selection you press. I've attached my web history from 6/26/24 showing I uploaded my license and card to the website. I've attached proof my card and license remain uploaded to the website. Unfortunately, because I did not know the merchant would provide defective service, I did not screenshot my confirmation page.

      Business Response

      Date: 07/15/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:07/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/6/24, I parked in a lot in the downtown ******* area. There was no signage, no QR code, attendant, or rates posted. Me and a couple of other drivers looked everywhere for signs or an attendant. When I exited I expected there to be an attendant or a card machine to pay at the booth but there was nothing. Today (7/10) I received a notice by mail that the fee is $12.00 for the fare and $70.25 for a violation fee. This feels completely made up. Also, this is a 491% increase. How was I to know the lot was being monitored if there were no clear signs? I spoke to the police and he also felt it was a scam and told me to reach out to the BBB. After reading many complaints here and on Reddit of fraudulent charges to the credit card. The Macomb County Sheriff advised me not to give them any of my information.

      Business Response

      Date: 07/12/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 07/15/2024

       
      Complaint: 21972142

      I am rejecting this response because:
      I received an email that stated they would check into it and respond within two business days. I received that email on Wednesday July 10th. They have not contacted me as of today, July 15th. Nothing has been resolved.
      Sincerely,

      *********************************

      Business Response

      Date: 07/17/2024

      Thank you for following up with us. We have a dedicated support team that has followed up with you via email again. Once again, we apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received multiple fines from this company for unpaid parking fees. I have never been to the parking garage that these fees are owed to. The pictures provided in the citation are half an inch big and black and white, so it is impossible to see the license plate or make and model of the vehicle that "supposedly" committed these violations. However, I can tell that the vehicle in the pictures is a dark colored sedan with silver wheels. I drive a white hatchback with dark gray wheels and tinted tail lights. The citation letter threatens additional fines and reporting me to collections. I disputed the citation and was told I need to provide additional documentation to prove that I don't own the vehicle. My vehicle does not match the vehicle that made the violation, and it's impossible that the sedan has the same plates as me. Violation # *********** Violation # ***********. Parking violations took place at ***************** in ****** ******** on June 19 and 20, 2024.These practices are predatory and dishonest.. Sending low quality photos to random citizens, making threats, demanding payment.. I will not pay these fines and I will not continue arguing with the company about it.

      Business Response

      Date: 07/10/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this iss

    • Initial Complaint

      Date:07/08/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/21/2024 I parked adjacent the ********************* at the garage at **************************************. At the entry the gate was up, and no ticket was issued. We proceeded to a parking spot, assuming we would pay the fee upon leaving. When we approached the exit, the gate rose. Nobody was in the booth. A sign on the side of the booth said "JUST DRIVE OUT". We left because there was no way to pay. Today I received a 'parking fee' from Metropolis for $6 (the parking rate) plus $70.25 (a "notice fee"). There was absolutely no information in the garage indicating who, when or how to pay. I am happy to pay the $6 parking fee but the "notice fee" is unacceptable and unwarranted. I have filed a dispute form with Metropolis.

      Business Response

      Date: 07/10/2024

      Hello,
      Thank you for contacting Metropolis Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 07/10/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is entirely satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:07/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/18/2024, I parked in the *************************************** lot to attend a Nashville Sounds game. I scanned the ** code, entered my license plate, payed the ********************** toll and attended the game. I received a receipt via email, a text, and other information that I paid for parking. I have the **************** charge that states I paid this bill. Metropolis sent me a bill in July that stated I did not pay and that I have a fine. I filed a dispute, and they told me my receipt for payment (which was posted 6/20/2024) was not enough proof and I needed further details that I no longer have as this issue was resolved. After the payment was posted and the receipt was provided I no longer kept the test messages or emails.

      Business Response

      Date: 07/09/2024

      Hello,
      Thank you for contacting Metropolis Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:07/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 29 I paid a visit to ***************************************** garage; I already have the app in visit many of their sites so I did not feel the need to Scan the ** code for Parking After making a Short visit to ******* I requested one of their associates to validate my parking. After I gave them my license plate and discovered that my vehicle was not showing up in their system.From there, I found the nearest ** code to scan, after several attempts, I recorded my vehicle information, then return to the store where my parking was validated.Leaving the parking garage; the gate would not open. The gentleman holding an iPad at the gate asked if I had downloaded the app which I assured him I did the gate opened.The next day I received a notification from Metropolis stating that I needed to pay a fee to avoid further violations. It showed that I owed ******************************************** the garage 24 hours later.I sent an email to Metropolis assuring them that my vehicle have been validated by Sephora, indicating I was no longer in the parking garage; I also requested a refund considering it would be the same prize that shouldve been discounted.

      Business Response

      Date: 07/08/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue. 

      Customer Answer

      Date: 07/10/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:07/06/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From 6/20/24 to 6/21/24 we parked in an apartment complex at ********************************* as directed by an Air B and B host. The Air B and B listing stated free on premises parking. We were assured we did not have to pay for parking. The company, Metropolis, which owns the parking lot, sent us a bill for $94.25. After we told them we were told we did not have to pay, they offered to make us only pay $61. I told them I would pay the original $24 we would have paid for parking if we had known we had to pay at all. I should not have to pay a ticket from a private company who had documented history of attendants pocketing parking fees so people get scammed and ticketed. If I had known parking was not free I would have paid the $24. But the listing and the host both assured us there was free parking. I should not have to pay any fees.

      Business Response

      Date: 07/08/2024

      Hello,
      Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 07/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was servicing equipment in *************************** in ******* **. The hospital security told me they would validate my parking and I gave them my license plate number. ********************** then sent me outrageous fines and fees for unpaid parking. They are not willing to waive the parking fees unless I get documentation from the hospital but supervisor ******************* will not tell me what kind of documentation she needs.

      Business Response

      Date: 07/08/2024

      Hello,
      Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 07/08/2024

       
      Complaint: 21946785

      I am rejecting this response because:

      I was told by the hospital security that parking would be validated and they asked for my license plate number. The customer service rep from ********************** told me to scan a QR code but I live 3 hours away from the hospital I was servicing. **************** rep also doesnt know where the validation QR code is located in the hospital?? No alternative has been provided by metropolis. 


      Sincerely,

      ***************************

      Business Response

      Date: 07/12/2024

      Hello, We have provided a resolution to the customer via email and consider this issue as resolved. 

      Customer Answer

      Date: 07/16/2024

       
      Complaint: 21946785

      I am rejecting this response because:

      The issue is not resolved? I am still waiting to hear back?


      Sincerely,

      ***************************

      Business Response

      Date: 07/19/2024

       Hello,
      Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 07/23/2024

       
      Complaint: 21946785

      I am rejecting this response because: you all have not provided a resolution in regard to parking validation that I was told I would get. I just keep getting emails saying this ticket is resolved. 

      Sincerely,

      ***************************

      Business Response

      Date: 07/24/2024

       Hello,
      Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Business Response

      Date: 12/04/2024

      Good afternoon, 

      We have followed up with the customer via email to provide a resolution on this issue. Have a wonderful day. 

    Metropolis Technologies Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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