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Business Profile

Parking Facilities

Metropolis Technologies Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Metropolis Technologies Inc. has 36 locations, listed below.

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    Customer Complaints Summary

    • 1,128 total complaints in the last 3 years.
    • 241 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged for parking in a garage at ************** in *********, **. However, I did not park there. I did not go anywhere near there. Im snowed in at home 20 miles away. My car is in my garage. This amount needs to be refunded to my account.

      Business Response

      Date: 01/24/2024

      Hello,
      Thank you for contacting Metropolis Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 02/05/2024

      This issue has been resolved.  Thank you.

    • Initial Complaint

      Date:01/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a bill from Metropolis that for Notice of Parking Violation. They are charging me unpaid fare of $12.00 and violation fine of $30.25. They say I parked at ***************************************************************** on December 11, 2023. The total amount is $42.25. It has the license plate which is my plates which I don't know where they got this from. They send a picture which is hard to see but it looks like its a white jeep. In which I don't own a white automobile what so ever. I have not gone to ******* since we used to take our kids to Astro World. I am disabled and I have not driven since 2012. This bill does not show no phone number. I searched for it and they want me to pay from an app. It says to go to payments.metropolis.io. says no checks or cash are not accepted. I have not paid this and do not intend to because we have not gone to ******* in years. This sounds like a scam to me. It has as my violation number as ***********.

      Business Response

      Date: 01/23/2024

      Hello,
      Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and have resolved this issue.

    • Initial Complaint

      Date:01/10/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being billed and fined for supposedly parking in their lot on ******** ***********. I live in ********* **. The date of the violation is October 22, 2023. I had a total knee replacement on Oct 18, 2023. I was incapable of driving due to opioid painkillers I have written to them with no reply, The bill has a picture of my license tag which is so dark as to be unreadable, not even a car can be seen. Their procedure to appeal is cumbersome, an for someone who remembers black and white TV, difficult. I want them to stop the billing

      Business Response

      Date: 01/11/2024

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue. 

    • Initial Complaint

      Date:01/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the morning of November 26, 2023 we parked at Premiere Parking 222 Garage, owned by Metropolis Parking, in ********* to attend a Titans football game. Upon entering and parking we noted QR codes bolted in various locations around the parking garage. We followed the directions in the nearest QR code and entered our parking space # and car license # and then paid the $17 it requested. We did not receive a receipt after payment, but the payment posted to our checking account that evening. On December 23, 2023 I received a bill from Metropolis stating that I had not paid the $30 fee and they were fining me an additional $70. They do not have a contact # to dispute so I began an email correspondence with their company supplying them with a snap shot of the payment on my bank acct and the process we took in their garage. They refused this as proof of payment and requested a prepaid confirmation for the parking space. We pulled in parked and paid, no prepaid reservation confirmation to provide. They came back stating that the charge on my acct was not from them, but we only parked in that garage, walked to and from the game, left the garage and drove home to ********. Multiple times over the course of the past 5 days I have explained the steps we took and the payment we made and have requested that she provide me with how the payment would look from them posted to my acct and they have continued to ignore my request, simply stating that the charge on my acct is not them. I have explained that if that payment was not from them that I need to file a fraud complaint with my bank and then I would be more than happy to pay the $30 parking fee.They have offered a discount on the fine, but since we followed the directions in their unmanned parking garage and made a confirmed payment I do not feel we should pay there fine. If some other company has come into their garage and altered their QR codes, then that is their issue, not my fault.

      Business Response

      Date: 01/10/2024

      Hello,
      Thank you for contacting Metropolis Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked in a Metropolis parking lot for less than 1 hour. The stated charge was to be $5.00. They charged me for 3 hours ($15) plus a fee that was not disclosed until the next day when I received the receipt. I have requested a refund and have received emails from Metropolis with no resolution. They asked if my license plate was something other than what it is and have now asked for a photograph of my license plate. I am not willing to provide them with any further personal information and would like them to process the refund that they owe me.

      Business Response

      Date: 12/06/2023

      Hello,
      Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:11/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the evening of October 20, 2023, my husband and I were going to dinner at the Continental in downtown ********* before seeing Wicked at ****. We pulled into the Metropolis parking lot at *************** and scanned the ** code to see how much parking would cost. When it said $42 for ********************************************************************** 2 (for the time we would eat dinner only). When that information was not shown, we moved our car to the Valet for the restaurant- a minute or two later from when we entered the parking lot. We were shocked to see later that evening that our credit card had been charged the full $42 even though we had chosen NOT to park there given the lack of information provided for parking less than the 10 hours. We submitted our dispute to Metropolis who declined to refund us the excess charge. We submitted the dispute with our credit card company and it is still working on being resolved.

      Business Response

      Date: 11/09/2023

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue. 

    • Initial Complaint

      Date:10/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pulled over into an empty, unattended lot to take a quick phone call.I left immediately after the phone call, less than 15 minutes later. I never left my vehicle.No prices for parking were listed anywhere on the lot.Weeks later I received a $90 fine in the mail from this private company.The disputes department is unwilling to rescind the charge. And they are also asking me to sign up for their website to pay the fee, as well as charge me if I ever accidentally drive through any of their other lots in the future.

      Customer Answer

      Date: 10/06/2023

      After continually telling me there was no way they could reverse the charge, they finally did after I filed a complaint with BBB and the attorney general.

    • Initial Complaint

      Date:09/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Metropolis keep billing my credit card for parking services Im not using, and theirs no phone number to contact them to clear the matter up

      Business Response

      Date: 10/05/2023

      Hello, 

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue. 

    • Initial Complaint

      Date:08/29/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In regards to ****** dispute, on 8/10/23, I entered the parking structure at **************************** to attend a dinner. When I arrived, there was a sign on the entry kiosk that states pull forward. Upon entering the garage, I saw no visible signs of pay to park. When I left the garage, I pulled up to the exit and the arm was up, same was as when I pulled in. There was no parking attendant either to address. I assumed because of all the above, that there was no charge for parking that late in the day. I have no issue paying for the $10 parking fee as that is what is owed. However, I received a ticket stating the ticket was unpaid and adding an additional $70 fine! I was given no chance to pay the $10 that was supposedly owed and due, which I would be more than happy to address. However, a $70 fine is ridiculous for something that wasn't clear in their structure and from what I can tell, has happened to many others.

      Business Response

      Date: 09/01/2023

      Hello, 

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue. 

      Customer Answer

      Date: 09/05/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/28/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company manages several parking facilities in *******. They commonly list them as open and free to park, then send you a violation in the mail for not paying for parking. The fines are extremely excessive, borderline criminal. $90.25 for 1 hour of parking when the lot was open (arm was up and no option to even take a ticket) and free on weekends. I will also be filing a complaint with the ******** *************************

      Business Response

      Date: 08/28/2023

      Hello,

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

       

      Customer Answer

      Date: 08/29/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **************

    Metropolis Technologies Inc. is NOT a BBB Accredited Business.

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