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Business Profile

Parking Facilities

Metropolis Technologies Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Metropolis Technologies Inc. has 36 locations, listed below.

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    Customer Complaints Summary

    • 1,128 total complaints in the last 3 years.
    • 242 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/7/23 my wife entered the "*******" parking lot in *********, ** located at ******************************************************. There are zero posted signs of parking prices on this parking lot that were clearly visible. Only a single sign indicated that you must by phone with an app and to "pay by phone or get towed".My wife attempted to download the app to pay, but had difficulty doing so. After roughly 10 minutes of attempting to do so, she left the parking lot as it was too difficult to do and was not worth the effort.On 6/5/23 we received a letter from Metropolis stating that we failed to pay a parking fare of $50 and charged and additional $70.25 violation fee for a total of $120.25.I contacted their support ******************************************** to dispute the charges as my wife never actually parked there. My first dispute attempt was initially answered, but they did not follow up to my response.I contacted them a third time on 8/12/23 to dispute the charges and was offered a lower charge of $60, which is not acceptable and then they immediately closed my dispute without warning or allowing for a response. They are still demanding payment for a service (parking) that was not given to my wife as she left the lot without parking. This is fraud.Metropolis has not provided any account, order, or tracking numbers.At this time, we have not paid Metropolis anything, but they continue to send harassing letters demanding payment for fraudulent services.I would consider this complaint resolved if they would simply remove the charges for the services they never provided. i.e. $0 of payment and the parking violation closed.

      Business Response

      Date: 08/14/2023

      Hello,

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Have a wonderful day! 

      Customer Answer

      Date: 08/14/2023

      Based on filing this complaint Metropolis reached out to me and has agreed to close the violation and no payment is due. This is what I originally requested and thus this complaint can also be marked as resolved. Unfortunate that it required a BBB complaint, but in the end Metropolis was reasonable and responded appropriately. Thank you.

    • Initial Complaint

      Date:08/11/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Parked in a Metropolis parking lot, followed instructions to pay but system was not working when I arrived or when I left. There was no way whatsoever to pay the fee and I was unsure how to proceed so we left. After 25 days I received a letter stating that I owed the parking fee and a violation fee of $70. I've attempted to work with their support to waive the fee and pay the parking fare but they refuse to remove the violation fee. The letter I received states that I left without paying the amount due, but there was no way to pay, no manned stations, no support number. They left me without a way to pay the standard fee, then penalized me for being unable to pay.

      Business Response

      Date: 08/11/2023

      Hello,

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:08/08/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a violation from supposedly June ************************************* not only a $5 fee for "not paying for 26 minutes of parking time overage " I explained to ******* via email that there was 90 minutes free parking and there was no signed where I parked indicated that I needed to sign into an app to pay any overage while eating at ********** located at Optimus hall in ********* they ensured me that the parking was going to valeted due to me having a reservation there so believe my surprise when u recieved a bill that was higher than the cost of food that I paid for at said establishment. I am requesting for this company to waive the late fee of $45.25 so that I can pay the $5 of unpaid parking that they are claiming that I owed from when I parked in June but never sent me a bill until now

      Business Response

      Date: 08/09/2023

      Hello,

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:08/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for parking in *********** at one of their parking lots. The restaurant gives 2 hours free parking. When I left after 90 minutes, my receipt showed only a .99 cent fee and a credit for parking. The next morning my credit card was charged $12.99.

      Customer Answer

      Date: 07/31/2023

      I was issued a refund.

      Business Response

      Date: 08/03/2023

      Our firm manages community associations in ********, ********, and DC.  We do not provide parking services anywhere.  Your complaint has been placed against the wrong firm.  

      Thank you.

      Metropolis

    • Initial Complaint

      Date:08/07/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving parking tickets on a car I sold 3 years ago. Each time I get a ticket, I have to go onto the website to dispute it. I have told them we sold the car and requested that they update their records, but they are still sending the tickets.We notified them that I sold this car in 2020. We have notified the state of the sale. Unfortunately, the guy who bought the car has not transferred the title yet, so this is why I am still on the account for this license plate number. They keep billing for the same Ticket numbers: (both same location: *******************************************************/11/2023 198-003-564 4/14/2023 220-456-110 Any help that you can give me would be greatly appreciated.*********************** ************- best way to reach me ********************

      Business Response

      Date: 08/07/2023

      Hello,

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:08/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 18, 2023 I parked in a downtown parking lot managed by Metropolis Payments. The signage in the lot stated that cameras in the lot would capture your license plate and send you a bill. I received nothing until July 2023 and when I did it was for a bill that included $22 in parking fees and $70.25 in violation fees. I contested the violation fee twice with Metropolis and despite being told I would deal with a human, I was sent denial emails. I have no way to pay the parking fee alone...their website will only take the full payment via credit card. I indicated I am happy to pay for my parking but Metropolis denied my contest twice. I was never offered a chance to pay for parking until they sent me some violation notice. "violation" number ***********

      Business Response

      Date: 08/07/2023

      Hello,

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Have a wonderful day! 

      Customer Answer

      Date: 08/17/2023

      Why did you close this complaint? No one ever contacted me in any fashion to ask about my complaint. How do I reinstate this complaint?

      Business Response

      Date: 08/24/2023

      Hello,

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 08/25/2023

       
      Complaint: 20424679

      I am rejecting this response because:   Its an automated response!!!!!!! Its not a response! They just say they will respond...........

      Sincerely,

      *************************

      Business Response

      Date: 08/29/2023

      Hello, 

      Thank you for contacting Metropolis Technologies. We have attempted to contact you on 8/7, 8/24 and 8/29 to resolve this matter. All correspondence has been sent to the email address included in the original BBB complaint. Please reach out to ****************************** if you would us to reach out to a different email address.

      Have a nice day! 

      Customer Answer

      Date: 08/30/2023

       
      Complaint: 20424679

      I am rejecting this response because: I have not received any email (none in my inbox, deleted or junk). Your last email to me was 8/4. Please contact me through this BBB app or call my phone. You have all my information and you are not responding to me at all. 

      I offered to pay for services, but I am not paying for a late fee on a bill that was never sent to me. 

      Sincerely,

      *************************

      ************

      ***********************************************

      Business Response

      Date: 08/31/2023

      A dedicated member of the Metropolis team has reached out to you by email this morning, please let us know if you have any questions! Have a great day.

    • Initial Complaint

      Date:07/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for my daughter to park in a parking garage during our trip to ********* on July 29 of this year. She mistakenly drove into a parking garage, drove around looking for me, then exited and navigated to the correct garage. She never parked! They are trying to charge me $106 for this ten minute mistake.

      Business Response

      Date: 07/28/2023

      Hello,

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Have a good day!

    • Initial Complaint

      Date:07/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/2/2023 I used the parking in ********* **. I thought I payed through the app. I recieved a letter stating I did not pay the $18.00 and now owe a fine of $70.25. I have tried 3 times to get in touch with metropolis to settle this dispute, they will not return my emails.they sent me an email saying a HUMAN would get in touch with me this has not happened. I do owe the $18.00 and have no problem paying it, but I do not feel like I owe the $70.25 violation fee. I feel there system needs a person on hand to help with bad phone connections etc. MY violation number is *********** my plate number is 5542BH3.Thank You

      Business Response

      Date: 07/14/2023

      Hello,

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Have a wonderful day!

    • Initial Complaint

      Date:07/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was incorrectly charged for a parking violation, via their sub contactor, TriStar Enforcement (have another complain filed for them) and I am being charged a fee by my rental car company because Metropolis billed Hertz for the violation. ******* agrees the charge was incorrect, but it now Metropolis that is billing the rental car company. I need them to refund ***** for the incorrect charges.I have submitted case directly to metropolis using their website, but am no longer getting responses. ****** AT TRISTAR ENFORCEMENT, ************ will tell you there should be no violation.

      Business Response

      Date: 07/14/2023

      Hello,

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Have a wonderful day! 

      Customer Answer

      Date: 07/14/2023

       
      Complaint: 20315640

      I am rejecting this response because:

      Hertz needs to be refunded. And I need a Letter stating  the fine was in error. 

      Sincerely,

      ***********************

      Business Response

      Date: 07/17/2023

      Hello,

      Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:07/13/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 7/9/23 I parked at Metropolis lot at corner of ******************* and Commerce in ********* *********.I scanned the ** code near my parking space and completed all the required information, including payment with debit card. The amount was $31.00 and some change for 2 hours.My wife and I returned approximately 1.5 hours later to find our car booted.I called the number on the sticker they had placed on my driver's side window.Around 15 minutes later 2 guys in a TriStar vehicle showed up. They refused to unlock the boot until I paid them $180.00 which, according to them, included the original charge plus $75.00 unlock fee plus the balance for some sort of error in completing the information initially.*************************** is the name the supervisor gave me.When I got home I sent an email to Metropolis. They responded that they had no relationship with *******, that I would need to contact ******* and that they considered the issue "solved".I got no response to my email to Tristar.This clearly appears like a scam to me. No one has explained what I did wrong in submitting my payment information. Their responses are designed to where down anyone who complains so I will tire of pursuing it and they keep my $150.00.I feel like if these people continuously get away with this nonsense, they will keep doing it.My next email will be to the ***************** tourist bureau.I hope you can help me hold these people accountable.

    Metropolis Technologies Inc. is NOT a BBB Accredited Business.

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