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Business Profile

Parking Facilities

Metropolis Technologies Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Metropolis Technologies Inc. has 36 locations, listed below.

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    Customer Complaints Summary

    • 1,136 total complaints in the last 3 years.
    • 244 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for 1 hour of parking in a parking lot. I came to my car 15 Mins before my time was up to find a boot on my car. After I showed the guy that I had indeed paid, he charged me $50 to take the boot off my car. He mentioned that my license plate number was different. He told me I was Negligent because I did not take out the information and change the number they automatically stored from an event 4 months ago. I didnt even know they saved my license plate information. He stated there was a prompt, however I do not remember the app telling me to enter anything upon payment. This turned my $15.99 into $75. Even though I paid. stayed with in my time, and was following ******. This should be considered unlawful. They are misleading people and stealing money from them.

      Business Response

      Date: 02/08/2023

      Thank you for contacting Premier Parking, now Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:01/17/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were out of town visitors (from **********) to ********* on December 26, 2022. We parked our vehicle at two separate lots that day as we walked around the city. When we returned to the lots, we had difficulty in paying the parking fee through their system . In addition, it was our understanding that the day after Christmas was a Federal and State Holiday and were unsure if a parking fee was required on that day. We received two separate notices from the ***************** Metropolis Payments (Violation *********************** 443-255-494) with substantial additional Ticket Fines of $25.25 & $70.25 over and above the parking fees.. We have no problem paying the parking fees, but am very much opposed to paying these very high Penalty Ticket Fines as this really appears to be very unfair. We would appreciate your help and guidance in intervening, so that we can pay the parking fees without paying these large penalty fees. Thank You very much. Sincerely, ***********************, ****************************************************************** (Cell # ************)

      Business Response

      Date: 02/08/2023

      Hello, 

      Thank you for contacting McKinley Payments, now Metropolis Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:01/17/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Payed for parking and have receipt. Then was sent $125 ticket to pay for parking I have already paid for. This is ridiculous.

      Business Response

      Date: 02/08/2023

      Hello, 

      Thank you for contacting McKinley Payments, now Metropolis Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:01/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I were traveling in downtown ********* and stopped in an empty parking lot to get directions for two minutes. We were not aware we were being charged the entire time just to have our car idling. We received a bill for $71.50. This is highway robbery and thievery, plain and simple. I don't understand how this is even legal to charge this much when people are already struggling with money and unemployment. I demand this bill be adjusted to remove these ridiculous fines.

      Business Response

      Date: 02/08/2023

      Hello, Thank you for contacting McKinley Payments now Metropolis Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:01/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Here's my email to the company (via Metropolis Payments) to dispute the charges. The summary is that I receive two parking tickets because I could not sign up to pay using their online system. Their system did not send me a verification code to be able to sign up online and pay. I left one parking lot to find another parking lot, resulting in two tickets. I have tried to dispute the charges, but they have denied the dispute without any explanation.**I am reaching out in regard to the violation numbers (356-692-551) and (424-012-851).I was not able to sign up because there seemed to be errors with the authentication codes. I first parked my car on ******************. I attempted to sign up with my phone number but did not receive an authentication code immediately. I ended up requesting for an authentication code multiple times, and by the time the authentication code started being texted to me, none of the authentication codes worked for me. I then left the parking lot to see if I could try another parking lot.I pulled up to *************., tried the same thing, but none of the authentication codes worked. After trying multiple times, I decided to leave.I left the second parking lot at 10:56am, but I kept getting authentication code texted to me until 12:25pm. I ended up having to leave the appointment in the middle to attempt parking at a different parking lot. I ended up having to cancel the appointment ultimately because the second parking lot didn't work out for **** live in ********** **, and had to drive 4 hours in total for an appointment that I ultimately had to cancel because the system didn't work and I couldn't pay. And now I have two tickets because I was trying to attempt to find a parking lot that I could pay.Could you please reconsider the parking ticket?Thanks for your consideration.**

      Business Response

      Date: 02/07/2023

      Hello, 

      Thank you for contacting McKinley Payments, now Metropolis Payments. A dedicated member of our team has reached out to you via email to address this issue. We sincerely apologize for any inconvenience we may have caused, and we look forward to resolving this issue. Have a great day! 

      Customer Answer

      Date: 02/14/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:01/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is fraudulent and its almost as if we are being scammed . I literally stopped dropped someone off then left the parking lot and I was ticketed . Mind you I am not from the area and after scoping the whole parking lot their were no parking meters in sight!! I demand this ticket be cancelled .

      Business Response

      Date: 02/07/2023

      Hello, 

      Thank you for contacting McKinley Payments, now Metropolis Payments. A dedicated member of our support team has reached out to you via email. We sincerely apologize for any inconvenience this may have caused, and we look forward to resolving this issue for you. Have a great day!

    • Initial Complaint

      Date:01/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a parking ticket (#***-668-296) from Metropolis for parking in a garage that did not have signs that specify there was a fee or fines for parking there.Metropolis is not following the law. The city regulates signage for parking operators and they did not have adequate signage at the parking garage that stated any parking fees or fines. It is a requirement in the ********* city code for signs to have fees and fines listed on the signs (see Title ************ II, Chapter 13.40.040.G). Metropolis isn't following the ordinance, so they are in violation of the license the city granted them for that parking garage. They issued me an unlawful parking fine. I tried to appeal my parking ticket online stating this fact and I got a response back that said they were denying my appeal. The law is very clear on signage and they aren't following it. I don't deserve to pay this fine if they're not following the law. In fact, Metropolis should have its license revoked at this garage until their signage is updated to code.

      Business Response

      Date: 01/06/2023

      Hello, 
      Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue. 

      Customer Answer

      Date: 01/08/2023

       
      Complaint: 18680885

      I am rejecting this response because they reached out and only offered to reduce the fine to $50 from $80.25. However, I shouldn't have to pay any of the fine because even though they have signs at the parking garage about how to park, the signs do not state that there is a fee or any fines anywhere which is a city requirement. The law is clear. I am happy to pay the $10 parking fee, but to give me a fine when they are not following the law is hypocritical and unlawful itself.

      Sincerely,

      *******************

      Business Response

      Date: 01/09/2023

      Hello, 
      Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue. 

    • Initial Complaint

      Date:01/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 20th, I went to ******************** in Downtown *********. I parked in this parking lot where I didnt see anywhere you had to pay so I stayed where I was left my car for only 1 hour or hour and a half , came back and seen I had a ticket so I tried to call the place to see whats going on so nobody answered, I couldnt find the place to pay for it online , i couldnt find where I should scan the ticket so I jus decided to wait. A couple of days passed and the ticket was gone. Never threw it away , kept it in the same place in my car so now Im not able to scan it nor pay for it so I dont know what to do at this point.

      Business Response

      Date: 01/04/2023

      Hello, 
      Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue. 

      Customer Answer

      Date: 01/05/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:12/28/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter parked a car registered to me in the ********* garage. Her stay was approximately two hours and 15 minutes, which calls for a six dollar payment. The gates to enter and exit were up, and the card reader was not working. I received a violation from Metropolis payments, which has the exact same address as McKinley for $76 and 25. The fine is ****% of the parking fee, I am happy to pay the six dollar fee despite the fact that none of their equipment was working but a $70.25 fine is excessive, and does not meet the test of being commercially reasonable. I have seen many other complaints regarding this company. It appears as though their business model preys on people by charging excessive and unjustified fees, that they have arbitrarily set.Thank you, *******************

      Business Response

      Date: 01/09/2023

      Hello, 
      Thank you for contacting McKinley Payments. Please reach out to 
      ***************************** with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused. 

    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Parked in a free 1 hour lot. No gate, no ticket, no employee. Left lot apparently 1 second too late, charging $76.00. *********************************. Should have to provide a ticket to allow customers to know that you are one second too late. This is unethical

      Business Response

      Date: 12/28/2022


      Hello, 
      Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 12/29/2022

       
      Complaint: 18637450

      I am rejecting this response because: the business will not speak with .e and continues to ask the same question over and over.  I have tried to speak to them. I continue to request an opportunity to speak with them.

      ************ is NY phone number. 

      Please contact me

      Sincerely,

      **** & *****************************

      Business Response

      Date: 12/29/2022

      Hello, 
      Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    Metropolis Technologies Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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