Business Profile

Parking Facilities

Metropolis Technologies Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,144 total complaints in the last 3 years.
244 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/02/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm writing to file a complaint against METROPOLIS parking.0n 9/16/22, I parked in the garage at ***********************************************************, to eat at a nearby resturant. My husband and I walked around the garage for a bit to look for the payment station. We noticed payment was required through an app. I remembered downloading the app over a year ago when I dined at a restaurant. We walked away from the garage and I could not get the app to work. My husband pointed out that the first hour of parking was free so we would try to be back within an hour. My vehicle was parked int the garage for 1 hour and 30 minutes. My husband pointe out the cameras and said he bet the parking cost would be mailed.I just received the parking ticket in the mail today.Unpaid parking cost: $6.00 Ticket fine is $70.25 My ticket fine is 10x the cost of the parking cost. This should be considered consumer robbery. Also, the company needs to publicly list the fine on their signs. I would have left the garage instead of trusting the app.Before coming to this garage I used a premier parking lot to attend another event this same night and I willingly paid the cost b/c their was a working machine which accepted payment.This should not be allowed and this company needs to be investigated.
Business Response
Date: 10/18/2022
Thank you for contacting McKinley Payments. Please reach out to ***************************** with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused.
Customer Answer
Date: 10/18/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not accepting the response of reaching out to an email address until I know whether my complaint is going to be resolved.
Business Response
Date: 11/09/2022
We have followed up with the complainant via email with our resolution.
Customer Answer
Date: 11/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. At this time, the only option is to pay a reduced $50.00 ticket. I'm over the back and forth with this company so I'm paying the ticket. I'll do my best to avoid lots run my Metropolis in the future.

Sincerely,

***********************
Initial Complaint
Date:10/02/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Violation # *********** Total due: $120.25 ($50.25 unpaid parking fare; $70.25 violation fine)Parking operator: Premier Facility: ************************************************************* Entry 6/10/22 @ 7:09pm. Exit: 6/10/22 @ 11:42pm I paid this one and would like a refund. Violation # *********** Total due: $100.25 (unpaid parking fare $30; violation fine $70.25)Parking operator: Premier Facility: ************************************************************* Entry 7/31/22 @ 6:55pm. Exit: 7/31/22 @ 10:52pm I would like for this one to be dismissed. On both days the parking app was not working properly; however, gave me a message that payment would be processed upon leaving and there was nothing else for me to do.
Business Response
Date: 10/18/2022
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 10/18/2022
QUESTIONS:
1. Have you heard from the company? No, I have not heard from the company. However, they did send another invoice requesting payment for the second parking violation.

2. If yes, are you satisfied with their efforts to resolve your concerns? No, I am not satisfied.

The company continues to send invoices.
Customer Answer
Date: 10/19/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
The response doesn't state what action they will take to resolve the issue.
Business Response
Date: 11/09/2022
Hello,
We have followed up with the complainant twice via email with no response. We have communicated our resolution to the complainant. We consider this matter to be resolved.
Customer Answer
Date: 11/10/2022

Complaint: 18291422

I am rejecting this response because: *********** has not followed up with me via email. If so, they must have the wrong email on file. They will need to call me to resolve the issue. I can be reached at ************.

Sincerely,

*******************
Business Response
Date: 11/15/2022
We have made two attempts at contact to the email address provided on this BBB Complaint case. All of our disputes are handled via email. If you are not receiving these emails from ****************************** please be sure your email settings allow for the receipt these emails, and be sure to check your spam folder. We have offered a resolution in these emails that we believe to be fair to both parties.
Customer Answer
Date: 11/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:10/01/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I couldn't get the app to work to pay for parking. When the bill came - the original parking was $11, but the fines were $70!!! I can see adding a fine. That makes sense $10 or even $20, but $70?! Can't reach anyone at metropolis.
Business Response
Date: 10/18/2022
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:10/01/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were billed a violation fee despite the fact our license plate and billing information exist in ***************. The signs say just drive out for automated payments. Why didn't they just bill me?
Business Response
Date: 10/18/2022
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 10/19/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
They said a member of the dedicated team will contact us. Not an actual response.
Business Response
Date: 11/08/2022
Hi ****,
I am confirming that our team has reached out to you via your BBB provided email address on 10/18/2022. The email was sent from ****************************** We consider this matter to be resolved.
Initial Complaint
Date:09/30/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/8/22 I attended an event with the Tennessee Titans at **** ******* rooftop bar. I parked in a nearby parking garage located at 1055 Pine Street, Nashville TN XXXXX. When I pulled into the garage there was not attendant nor gate accessing the lot, which was confusing. As I recall there were some signs on the wall with QR codes indicating a method to pay for parking. The QR code led me to an app in which I entered my car information. I was under the assumption that I would prepay for a specified amount of time but not indications were available. Upon leaving the garage approximately 4 hours later I attempted to settle payment for the parking stay. I referenced the same app but no charges were shown. Additionally there seemed no way to indicate that I was leaving the site or close the transaction. The app indicated that it would "know" when I left the location. After leaving and returning home I checked the app again. No settle charges were posted. I checked again multiple times over the next few days as well as my credit card to see if anything had posted. Again nothing.

Approximately 9/28/22 I received a parking violation letter from Metropolis Payments indicating a bill of $12 dollars plus a ticket fine of $70.25. Shocked I immediately tried to call someone to discuss this issue. The company had no reachable number. Next I tried email in which I was offered a reduced fine of $50 dollars. I refused and vehemently stood my ground that I would not be subject to any fine due to the lack of clarity of the transaction. I offered to pay the $12 for the parking stay, which I maintain, I have no issue with but the company denied and sent me the following response: "We have also reviewed the details surrounding your dispute and due to the information you have provided, your violation dispute has been denied. Dispute decisions are final and cannot be appealed."

After checking with the BBB, I was not surprised to see 130 other similar complaints.
Business Response
Date: 10/13/2022
Business Response /* (1000, 5, 2022/10/04) */
Hello,

Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

Business Response /* (1000, 8, 2022/10/05) */
Confirming we have reached out to this customer through our own internal support channels and consider this matter to be resolved.

Consumer Response /* (2000, 10, 2022/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response. McKinley has cleared all fines including the actual parking charge as restitution.
Initial Complaint
Date:09/30/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've now received four parking violations from McKinley parking. The first two were a few months back, and I had to send in verification that I had actually been billed and paid for that parking. This was a total waste of my time and unnecessary. Obviously there was a glitch in their system at that time. I've now received another two violations, one containing a 70-dollar fine for a 4-dollar parking fee and another 70-dollar fine for a 21-dollar fee. For both of these parking instances, I scanned the barcode as instructed and clicked around and thought everything was good. Obviously not or once again their is a glitch in their system. This past week I parked in another lot, scanned the barcode and had a different experience interacting with their website. These two recent violations result from poorly designed software and/or glitches in their system. I have no problem paying a parking fee if it truly hasn't been paid, but I refuse to pay 140 dollars in violation fees for a glitchy/problematic software system. This has not only happened to me, but also many people I know. I am somewhat pleased in the possibility that they might have recently improved their system. However that does not make up for past issues.

Violation numbers: XXX-XXX-XXX
Violation numbers: XXX-XXX-XXX
Business Response
Date: 10/13/2022
Business Response /* (1000, 5, 2022/10/04) */
Hello,

Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

Business Response /* (1000, 8, 2022/10/05) */
Confirming we have reached out to the customer through our internal support channels and consider this matter to be resolved, thanks!
Initial Complaint
Date:09/30/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
was sent 5 violations that were $70fee + parking fee EACH. I did register my car yet I was still being charged via mail. I changed my license plate number due to harassment of an individual and proved to them that I registered my vehicle yet they refused to waive my fees. this company is a scam
Business Response
Date: 11/04/2022
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:09/29/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December 2021, we went into the Icon parking lot (Premier) and there was no way to know how to pay for the parking. We checked at the desk and no one gave any info, so we just left. A couple weeks later we got a bill in the mail for a $5-$8 parking fee plus a $70 fine! We talked to people at Premier, Metropolitan parking, and McKinley payments offering to just pay the parking fee and no one would do anything about it, so we finally paid the total invoice! We want that $70 fine paid back to us!
Business Response
Date: 10/05/2022
Hello,

Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Business Response
Date: 10/06/2022
Confirming we have reached out to this customer through internal support channels and consider this matter to be resolved.
Customer Answer
Date: 10/10/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
McKinley Payments has not emailed me yet, they are lying. They have not attempted to resolve with us...*************************
Business Response
Date: 07/26/2023
Hello,
Thank you for contacting McKinley Payments, now Metropolis Payments. We sincerely apologize for the delayed response. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 08/06/2023
This case has recently been resolved. Within the last week, we received a reimbursement from Mckinley payments.
*************************
Initial Complaint
Date:09/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Violation #XXX-XXX-XXX and XXX-XXX-XXX
On each occasion I was unable to access the QR code to pay for the parking. I parked for 32 minutes the first time and 1 hour and 34 minutes the second time. I tried to reach Metropolis (formerly McKinley) and was unsuccessful on both occasions. I believe the parking fares are reasonable but I should not have to pay the outrageous ticket fines of $140.50. The QR code would not download and there was no other way to pay. I am willing to pay for the parking - and tried to pay for the parking - but not these exorbitant fines. Since I cannot reach them, I am filing this claim. I would appreciate your efforts in having them contact me and help me to resolve this.
Business Response
Date: 10/13/2022
Business Response /* (1000, 5, 2022/10/04) */
Hello,

Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:09/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We received a parking violation in the mail due to unpaid parking fare. The signage/text message that our employee received was very confusing/misleading. He received a text message that stated to "just drive out to pay." When he clicked on the link in the text message it did not have anything for him to do or confirm so he understood that to mean that our company had a credit card on file and it would be charged accordingly. I agree that we owe the parking charges and am even in agreement that we should pay an additional fee for mailing us the notice, however the $70.25 violation fine is not acceptable. We tried to reach out to customer support and they refused to adjust the amount due.
Business Response
Date: 10/13/2022
Business Response /* (1000, 5, 2022/10/04) */
Hello,

Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

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Metropolis Technologies Inc. is NOT a BBB Accredited Business.