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Business Profile

Parking Facilities

Metropolis Technologies Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Metropolis Technologies Inc. has 36 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 321 Customer Reviews

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    Review Details

    • Preston M

      Date: 11/17/2022

      I got a ticket in the mail for “my license plate”
      Which was in fact, NOT my vehicle, the license plate isn’t even readable in the pictures. It was a *** Yukon in the pictures and I drive an F-150. And the funny thing is I have never even driven my truck to Nashville to begin with.
      Trying to dispute it is jumping through endless hoops, the only people I have spoke too say “you can email them to dispute it before YOU have to PAY for the ticket”
      I have news for you, being 25yrs old with a young/growing family doesn’t allow me to pay these surprise $100 tickets that are not even mine or my vehicle….
      This is the biggest load of **** ****.

    • Kurt W.

      Date: 11/17/2022

      Kurt W.

      Date: 11/17/2022

      We received a letter from Metropolis payments formerly McKinley payments after using one of their parking facilities located at 144 5th Ave. N. Nashville, TN. 37219. We parked at the garage scanning a QRC code and following all instructions. Upon leaving we received a confirmation receipt email thanking us for our payment. We received a letter a few days later saying that we failed to pay and billing us for unpaid parking and a Ticket Fine of $70.25. We have mailed them a letter showing Proof of payment and to let them know we are reporting this scam to your office. It seems that this company is using this tactic to collect money by threatening patrons. This is a poor reflection on Nashville and for the people who visit our City. I would like to file an official complaint to get this practice stopped.

      Kurt W.

      Date: 11/17/2022

      If I need to file a formal complaint as well as this review, please let me know.

    • Eddy B

      Date: 11/16/2022

      Pulled in a parking lot. No pricing was given only the QR code. I scanned code with my phone and it was then revealed that it was almost $30 for the night. No hourly options. So we left to find another cheaper lot (we only needed an hour or two). Turns out that QR scan launched payment processing on their site that I must of been already signed in to previously. Turns out I was charged that $30 anyway. I never agreed, or confirmed, or even signed-in to the site to "process with order."
      I contacted Metropolis support through their web site (zen desk) but was I denied a refund twice. Their response indicated they hadn't even read my request.
      Be careful when scanning QR codes. Doesn't seem right let alone legal!

    • Rick G

      Date: 11/13/2022

      Went to Rams/49ers game on 10-30-2022 at *************. I asked 2 parking attendants as I was driving in that I wanted to park in the ***** lot. As I was directed to follow a line of cars going into the pink parking lot, a lady attendant told me to pay ****** for parking.I told I was trying to get to the ***** lot. She said, those spots are full and the only spots left are the ****** spots. With no choice, I was forced to pay the ******. Then ,other attendants who were directing cars, directed me over to the ***** lot where there were plenty of spots available. I talked to a Supervisor there that day hand he gave me a number to call to talk to another supervisor to get a partial refund. I called a spoke to a guy name ******* on 11-1-22 on the phone. I told him the situation that happened a few days ago. He told me to text him a picture of the receipt ( which I did). He told me he would get back to me and issue me a refund of *****. To this day I have called and texted about any updates and no response. All I am asking is for partial refund, not the whole amount.

    • Rich F

      Date: 11/11/2022

      I parked, in July and August, at the parking garage connected to the **** transit station at 400 Church Street. I looked all around for a place to be able to pay or some place to scan on the 3rd floor I was on and there was not anything. The only QR Code to scan was for the **** bus. There was nothing where I parked and nothing at the elevators. I received two notices for parking with a $70 fine. I tried to email McKinnley, now Metropolis several times and their response was essentially too bad. I indicated that I was wiling to pay the parking fee and they just responded with, "you need to pay in its entirety." I explained that there were no signs posted for me to scan a QR code, otherwise I would have paid. I believe they specifically did not have signs just so they could collect the outrageous fees. I did contact someone with Central Parking and when I explained to them, they basically said, "yes, we know we have received lots of phone calls like this, but we can't do anything." I am not sure how Nashville government, especially the visitors bureau could deem this as acceptable practices.

    • Sue C

      Date: 11/09/2022

      I echo allll these complaints It's a total racket! and yes, I was also ticketed when they were under the other company name. so shady. there are no clear signs on what you are agreeing to pay for, and we all deserve informed consent to either choose to park there or change our minds... then the exorbitant "ticket fines" of $70!!!!-on top of already outrageous fees!!!! NOT RIGHT!!! I will continue to dispute the now 2nd ticket I've gotten from them, as they FINALLY waived a past one that was so very poorly marked, new, and in a lot where you normally have your time there free as long as you are a customer at ****** *****  I'm in Austin. Let's get this company out of our city!!! no one has this kind of money, or even if you do, don't agree to pay these crazy prices!!

    • Jason G

      Date: 11/02/2022

      Got a parking notice sent to my address for $100.00 for a vehicle
      that I DO NOT even own. Soliciting money with no basis. This is fraud. Will be pursuing
      further legal action to both their Austin and Nashville location.

    • ELLIE B

      Date: 11/02/2022

      This is about a Metropolis lot behind Demonbreun.
      My credit card was charged without my authorization. I had previously paid for my boyfriend's parking ONE time and they charged my card upon us entering the lot in his car. I don't know how they knew I was in the lot - maybe through phone location tracking or license plate identification via camera. They should NOT be able to just charge someone's card based on whoever has a certain license plate on file or the location of someone's phone. What if five people are in a car and every person had that particular license plate saved to their Metropolis account? Is Metropolis/Premier Parking just going to charge every person that is in that car upon entrance of their lot? Or randomly charge one person in the car against their will/ without prior consent? THAT IS STEALING.
      I never said they could charge my card for this particular stop in their parking lot. I was not going to pay for the parking on my boyfriend's vehicle this particular visit. They charged my credit card against my will and when I complained they wanted to argue with me about it for days and "investigate". They even requested my boyfriend's contact information.
      Their customer service is HORRIFIC. I only got a refund when I complained to my credit card company that I never authorized that charge - i.e. was stolen from.
      I will NEVERRRR park in a Premier Parking/ Metropolis lot ever again.

    • Bill C

      Date: 10/30/2022

      Incredible that this company gets away with what seems to be either a ploy to trick unsuspecting motorists into paying outrageous parking fines of $70 or it is an effort to harvest personal information. To begin: you pull into one of their parking lots. There is no attendant. There are posted confusing signs with QR codes that you are supposed to use to download their payment appa confusing operation that, in my case, resulted in a dead endno app, no information and since there is no attendant, no way to pay for the parking. After a frustrating 10 or 15 minutes, I left to go to my appointment and retuned a couple hours later. Still no human to discuss the situation and no way to pay for parking. Two weeks later, I received a threatening letter from Metropolis Payments demanding I pay $18 for parking PLUS a $70 fine. The company uses license plate readers. The LA Times suggests that the company is using their tech to harvest personal info that they can sell to merchandisers. I dont know if that is true, but what is true is that they seem to purposefully require you to enter a lot of information into their app (when it actually works) in order to pay a simple parking fee (you may have noticed that the city does this without all of the rigmarole of QRs, personal infojust a credit card). This company should be avoided. PS I have reached out to them they have an email address, but, again, no actual human, to try to resolve this. I refuse to pay $70 fine when the company clearly had little interest in actually receiving my payment at the time I used their lot.

    • Kenneth R.

      Date: 10/28/2022

      I have parked in larger cities often in my 30+ years of living. Never, and I mean never, have I dealt with a company that is so poorly operated.
      On 10/3/2022 my fiance and I parked at the trinity parking lot run by premier parking of Tennessee (which is not their operating name, they operate as "metropolis payments", yet another avenue of deception in holding them accountable).
      We entered the parking lot at about 4:11 pm, I recognized it was paid parking, used a smart phone, followed a QR code where it asked me for standard information. License plate number, name, phone number, and a method of payment. The app instructed me that it "automatically records the entrance (it showed in the app it knew I had entered the parking lot) and exit times, then charges your card "touch free" after you had exited the parking lot.
      So we went, walked around for about 45 mins and then decided to go eat dinner in another area of austin. We exited the parking lot at 4:57 p.m. on 10/03/2022. The app sent me a text message saying it recorded my exit and my card would be charged.
      So going about my life, my family visiting trip in Texas ends and we go back to Huntsville, Alabama. On 10/27/2022 24 days later, I end up with a bill in the mail. It is from "Metropolis payments located at 144 2nd Avenue North, 3rd Floor, Nashville, TN 37201".
      The letter informs me of payment due that is a result of the original $5 parking fare, plus a "non payment violation ticket" that is $40.25. Yes, you read that correctly, the fee they are charging is more than 800% of the original parking fee.
      My immediate thought here is, I received a text message explicitly stating my card would be charged, that combined with the system saying the system is touch free, so the question is, did it charge my card? Apparently not. Now don't get mistaken here, this is not a case where the company "tried to charge my card" and it didn't go through, they simply chose not to follow the actual policy and charge me.

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