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Business Profile

Parking Facilities

Metropolis Technologies Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Reviews

This profile includes reviews for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Metropolis Technologies Inc. has 36 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 324 Customer Reviews

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    Review Details

    • Kristoffer W

      Date: 12/11/2024

      I have been sent notices to pay for cars that are not mine in garages I have never been to for license plates that don’t match mine. There is no customer service to speak to.

    • Carmela L

      Date: 12/01/2024

      Prepaid to park in ******* for 4 days great rate and nice garage BUT the ** code they send you doesnt work! Had to contact attendant to get in and get out which took over 15 each time with other angry customers behind you waiting. Tried customer service twice to help, left 2 messages and no return call.

    • Gabriela A

      Date: 11/24/2024

      Horrible! They are scammers. Their interface is really confusing. My son was charged 52 dollars for not parking there. He scanned the QR Code and saw the price (high), he decided to leave the lot and parked someone else. According to them he selected to park 720 minutes ( 50 dollars)which indicates this is clearly a mistake or a set up does the app default to 720 minutes? ( he was downtowm to see a Hockey game ) apparently once you scan the qr code it is like a prepaid parking meter. No refunds/corrections possible.
      Customer service are inept and disrespectful. My son is a minor and Destiny insisted that she was making me a favor by speaking to me about it. She refused to connect me with a supervisor or give me her last name, she hang up on me when I asked her for a Ticket/ Reference number. Absolutely the worse!

    • Sharonda H

      Date: 11/19/2024

      The fraudulent practices and poor customer service for this company are well documented. Unfortunately, if you want to attend events in any of the large cities they service - you don't have much of a choice. Last month I used my account to pay for parking of a friend's vehicle since she drove us to the event. My friend was sent an email to add me as a shared driver which we ignored because I do not drive her car. When I was not added - her plate was "supposedly" removed from my account. 3 weeks later my friend and her husband attended another event in a different garage and MY ACCOUNT was charged for their parking. They literally and fraudulently added the plate number back to my account and processed the charge on my card. Not only that - but these friends have a parking pass for this particular event - so the company is 100% double dipping on parking charges. I called and then emailed with three different customer service agents - all agreed policy was confusing and frustrating and still would not offer a refund. Told me I should take it up with my friend and that I should not pay for other's parking in the future. The worst!

    • Laszlo F

      Date: 11/17/2024

      Absolute scam with ZERO customer support. DO NOT SAVE YOUR INFO IN THEIR SYSTEM.I was charged 45.00 for parking while I was sitting at home. This cutting edge, AI driven platform doesn't work and hides behind slow email as it's ONLY way to receive support (which is outsourced overseas). Delete your info after every use if you MUST use them...please file BBB complaints and put your reviews out there so this company can get what it deserves, they are a menace to the community and we deserve better.

    • Joel M

      Date: 11/07/2024

      I travel for work and inevitably and unfortunately have to use parking lots operated by this company so my car registration information is on file for them.
      Recently I stayed at the ********** ******** that has a valet parking service. In short when the valet drove my car into Metropolis' camera-monitored garage it began to charge me to park there. The ******** also charged for parking on this company's behalf. This company made it nearly impossible to remove the duplicate charge. They bank on you getting double-charged and giving up on getting your money back due to the convoluted process of issue resolution. The representatives are neither nice nor understanding.

    • Baltazar G

      Date: 11/04/2024

      A year ago while in Detroit we parked at a Metropolis operated garage for two hours. We paid the rate through QR code and headed out. A year later several fraudulent charges started hitting my credit card for different parking lots in downtown Detroit. I had no choice but to file fraudulent charges with my card company and ended up getting my money back.
      This is not fair to the consumer. I don’t even live in MI, I live in Oregon hundreds of miles away.
      I don’t understand why there are so many complaints but nothing being resolved.

    • Susan H

      Date: 10/30/2024

      Visited Nashville for the first time ever. Metropolis valet service handles all the parking for these two hotels under contract. They had custody and control over our vehicle for 4 days during which thousands of dollars of personal property was stolen. Report filed with Metropolis and police. Not one call back or response. Zero sense of responsibility.
      And there were other reports of stolen property while we were there.
      It is ridiculous that one can’t even get a phone number or email to follow up.

    • Mitzi H

      Date: 10/26/2024

      I drove through a lot looking for parking, there was none. Then drove down the rode and found another lot with a space. I used the QR Code, paid and went to my event. After, I find email with receipt for $52 for the lot I drove through! Several emails later, no resolution. Because the cameras caught me coming and going and I didn’t respond within 10 minutes as my phone was silenced for said event, they refuse to refund the $52. The lot I did pay to park in is also supposed to be camera monitored. However, this morning I get notice that I will be charged an additional $40 as I’m still in the lot. I left last night at 10:30! I was able to stop the second $40 charge. Will never park with them again!

    • Monica S

      Date: 10/25/2024

      I used their parking lot in Ft Lauderdale for 2night. Initial reservation was for 3 nights but due to hurricane Milton I had to leave the hotel earlier. They charged me an increased fee because they are claiming I didn’t exit in time the parking lot which is wrong (they can check on the camera) . Moreover it looks they still have my car as parked there and keep tracking parking after more than 2 weeks now. I called them, they refused to pass my phone to someone in charge and they refused to give me a case # . The person I talked to refused to give me her name and she said someone will call me in 24h. I am still waiting for their call 2 weeks later …it is absolutely ridiculous. I notified my credit card company to dispute the charges and stop any transactions from this vendor .

    Metropolis Technologies Inc. is NOT a BBB Accredited Business.

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