Reviews

This profile includes reviews for Six Flags Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Six Flags Corporate Office has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Six Flags Corporate Office

  1000 Ballpark Way Arlington, TX 76011-5168

• 

  Six Flags Great Escape & Splashwater Kingdom

  1172 State Route 9 Queensbury, NY 12804-1372

• 

  Frontier City

  11501 N I 35 Service Rd Oklahoma City, OK 73131-6416

• 

  Six Flags America

  13710 Central Ave Largo, MD 20774-8639

• 

  Six Flags Discovery Kingdom

  1001 Fairgrounds Dr Vallejo, CA 94589-4001

Review Details

• Review fromJoel G

  Date: 05/28/2024

  1 star

  Joel G

  Date: 05/28/2024

  Flash Pass Scam - Beware! Six Flags Cheats Families with Young ****** am deeply disappointed and frustrated with our visit to Six Flags ********** on [date of visit]. My family and I were misled into buying Flash Passes, which led to a significant financial loss and a ruined family outing.Seeing a large crowd, my husband thought the Flash Pass would help us avoid long waits. We asked the salesperson if the $210 per ticket passes could be used for smaller rides, as our youngest is 4 years old and 42 inches tall. He assured us they could, so we spent $1050 on five Flash Passes, plus $305 for general admission.After activating the passes with minimal instruction, we entered the park to find that both water rides we wanted (Jet Stream and **************) were closed, along with four other rides. No one had informed us of these closures.We tried to use the Flash Pass for bumper cars for our 8-year-old and 4-year-old but were told they couldnt be used for small rides. Our 4-year-old, who doesn't meet the height requirement for any Flash Pass rides, was excluded. Only my oldest daughter and my husband used the passes, as my 8-year-old was scared of big rides, and I had to stay with our youngest.Adding to our frustration, we had traveled 18 hours for this visit. Customer relations denied our refund request, citing a strict no refund policy. This response is unacceptable. We were misled from the start, not informed of ride closures, and our daughter, who clearly doesn't meet height requirements, was not refunded.If Six Flags wants to call me and my son liars, fine. But my 4-year-old, measuring 42 inches, doesnt qualify for any Flash Pass rides. The refusal to refund her ticket is disheartening.It seems employees are trained to deceive families into spending as much money as possible. I urge Six Flags to reconsider and refund the amount we are rightfully owed. This experience was a huge waste of money and a heartbreaking disappointment for our family.

  Six Flags Corporate Office

  Date: 05/29/2024

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

  Six Flags Corporate Office

  Date: 06/02/2024

  Hello, we are disappointed to hear of your recent experience. We strive to provide a fun environment to all our Guests. Please send us a note by contacting *************************************************** so we can better assist you.

• Review fromMelissa W

  Date: 05/26/2024

  1 star

  Melissa W

  Date: 05/26/2024

  Their customer service steers you in a direction to partake into a service that is a scam, knowing that they have other options available. This is not ok nor am I impressed with the outcome as they refuse to give back the fees as well as monthly charges even though services were never rendered. This is not ok.

  Six Flags Corporate Office

  Date: 05/29/2024

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to **************************************************** so we can better look into your concerns.

• Review fromTraci A

  Date: 05/24/2024

  1 star

  Traci A

  Date: 05/24/2024

  Wont refund my money after telling me I need to buy more passes

  Six Flags Corporate Office

  Date: 05/26/2024

  Hi there! to better assist you, please reach out to us at *************************************************** with your order information so we can further assist you.
  
  

• Review fromYennifer A

  Date: 05/04/2024

  1 star

  Yennifer A

  Date: 05/04/2024

  I planned a birthday party for my daughter for May 4th at six flags and purchased 6 one day tickets online on Wednesday, May 1st. At the time of purchase, I read the one day ticket info to make sure I could purchase everything needed for our trip to Six Flags. The ticket information showed that usually Hurricane Harbor needs an additional purchase, but in bold letters at the bottom of the one day ticket information, it said that hurricane harbor was included. When I tried to use the tickets at hurricane harbor I was told that I needed a separate purchase. I showed them my order for my 6 tickets and showed where it said on the bottom that hurricane harbor was included but was told it was for a different hurricane harbor, which did not make sense if I bought day tickets to ********************************, why would I be included with hurricane harbor tickets to a completely different hurricane harbor and not the *************** ? After this I went to the guest center to ask if there was anything else they could do, I was told that the website had glitched and thats why my tickets showed that they included hurricane harbor when they actually didnt. If the website was correct at the time of purchase, I would have bought hurricane harbor tickets as well, but according to the ticket information, it said it was included. I wish things wouldve been handled differently since I was not at fault for the website glitching , and i was under the impression I wouldnt need additional tickets.

  Six Flags Corporate Office

  Date: 06/05/2024

  Hi ********, we are sorry for any disappointment caused. We hope to have the opportunity to welcome you back into our parks. If you could please send an email to *************************************************** with your order information, an expert Support Agent is ready to assist you quickly with your concern. 

• Review fromMichele G

  Date: 04/28/2024

  1 star

  Michele G

  Date: 04/28/2024

  Indoor waterpark closed during almost 2 days of our 3 night stay due to electrical issues. Also their website states the park is open til 10 but it is never open past 8. Corporate does not understand families - arcades are locked up around 10 - even the *** closes before 10pm! So many bored kids and upset parents due to the waterpark closure and corporate doing virtually nothing to make it up to the guests. They did state they will refund for ONE night - although the park was closed almost the full next day too, Their only other means of remuneration is a form letter they have likely given out before, offering a laughable 25% off one night of a future stay. I requested refund for a second night but was told to contact Expedia as I had booked through them. Expedia told me I need to contact the hotel and then got my complaint wrong and did nothing to help.The staff was VERY NICE and it is NOT their fault- they are put in the awkward position of having to apologize for corporates misguided policies. They tried to make a movie night for the little kids. Room had mostly non-functional electrical outlets, warm fridge even at coolest setting, uncomfortable beds. The whole place is rundown, structural issues apparent in the waterpark itself- look closely youll see rust everywhere- unclean (small pieces of trash and bandaids floating IN and on side of the lazy river and hot tub). Large slides seem to be always closed. Overpriced everything. On the last night of our stay we all came down with a horrible stomach virus. We suspect there was too little chlorine in the water to account for the crowd of kids. We are still recovering several days later with pain and vomiting.When the park IS open the main water attractions close from 1p-2:15p for safety inspection. We sat on their deck and saw NO safety inspection taking place. Instead, staff and lifeguards gathered to talk around their phones. No maintenance personnel were present during that time.

  Six Flags Corporate Office

  Date: 04/29/2024

  
  Hi *******, thank you for your feedback! We are disappointed to hear your visit to our park was less than amazing. We are committed to providing a fun visit for all Guests and are saddened to hear of your experience. Please reach out to us at **************************************************** so we can better resolve your concerns.

• Review fromKyle M

  Date: 04/24/2024

  1 star

  Kyle M

  Date: 04/24/2024

  Customer support is a joke, accidently purchases an extra season pass and they can't even simply refund 99 dollars. A complete joke for a corporation that makes millions, can't refund hard working people 99 dollars. Never buying season passes again, look for other parks that actually care about the people who go there. Say my case is being escalated, but get a response from the same person who I was talking. Just lie straight to your face knowing that nothing will be done. Chatting with a bunch of robots.

  Six Flags Corporate Office

  Date: 04/28/2024

  Hello, We apologize for the experience you have had with us. We have reviewed your information and it seems that your concerns are being addressed by our Corporate Guest Relations Team. 

• Review fromGrant J

  Date: 04/12/2024

  1 star

  Grant J

  Date: 04/12/2024

  Six Flags customer service is nonexistent. I had been a loyal member for years. After my grandson went to college, I forgot about the membership. They didnt. Kept charging the credit card until it expired. Then, although they deactivated the membership it was not cancelled and they continued accruing charges. Their precollection calls started after three more months of accrual. I told them I didnt think it was fair to continue charging even though they deactivated the members. They didnt care. Bottom line is that for two years they charged for services I never received. Once it went into arrears, they wont let you cancel the membership. I told them I would grudgingly pay the three months fees and and late charges as long as I could cancel the memberships simultaneously, but they would not agree. It has left a bitter taste in my mouth and I will advise anyone to never make any kind of agreement with Six Flags. I read all of these reviews with the same customer complaints, without reasonable solutions, and have come to hate their crappy customer disservice.

  Six Flags Corporate Office

  Date: 04/13/2024

  Thanks for your feedback. Please reach out to us at **************************************************** so we can better look into your concerns.

• Review fromDL L

  Date: 03/31/2024

  1 star

  DL L

  Date: 03/31/2024

  Been a member for many years but when we lost a valuable item and they say they have no one on site that is qualified to do a lock out tag out to obtain the item, how safe is this park? No one will call me back. They have no problem taking hundreds of dollars from me each year and always contacting me about my renewals but when I have a problem, no one is available.

  Six Flags Corporate Office

  Date: 04/01/2024

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

• Review fromJasmine M

  Date: 02/10/2024

  1 star

  Jasmine M

  Date: 02/10/2024

  I've been a member for over 10 years but they cannot help me with a problem with my membership even after I call everyday for help all they say is "sorry there's nothing we can do, you have to figure it out" woow never want to be a member here again, six flags use to be my favorite place but I feel so disappointed now. As soon as I fix this problem I shall never again be a member here, due to their lack of help.

  Six Flags Corporate Office

  Date: 02/11/2024

  Hi ,were very sorry that that was your experience with us. Please send a note to **************************************************** so we can further look into your concerns.

• Review fromSally G

  Date: 01/15/2024

  1 star

  Sally G

  Date: 01/15/2024

  Sunday, January 7th **** my daughter went on a ride at ** Fiesta Texas in ***********. Her and her friend did not see a basket to put their phones in (like the previous rides.) Her phone dropped on the ride and she, her friend and the ride operator saw where it dropped, but she was told by the ride operator and lost & found, (who took her report), it would be retrieved that evening after the ride was not running and the park closed because it was a safety issue. Upon picking her up and learning this, I spoke to a security guard who assured me again, there was a procedure for that and the phone would be retrieved that evening; ** would reach out to me to pick up and/or make fed ex arrangements that week. A picture was even included in the report that her friend had taken showing them where it had fallen below the ride. I checked the phone locator out of curiosity because a rain and heavy wind storm had blown it that evening after the park closed. Shockingly, the phone had still not been retrieved! Their park recovery procedures are apparently as lacking as their communication channels. I have contacted them almost everyday going around in circles to get to the right person to no avail. This was a brand new phone she got for her birthday (that if I am not compensated for) will have to pay off in addition to getting her another new one. Had the phone been retrieved as promised we would not be in this situation!

  Six Flags Corporate Office

  Date: 01/16/2024

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.