Reviews

This profile includes reviews for Six Flags Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Six Flags Corporate Office has 28 locations, listed below.

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  Six Flags Corporate Office

  1000 Ballpark Way Arlington, TX 76011-5168

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  Six Flags Corporate Office

  2201 Road To Six Flags St E Arlington, TX 76011-5157

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  Six Flags World Headquarters

  924 East Avenue J Grand Prairie, TX 75050

• 

  Six Flags Magic Mountain

  26101 Magic Mountain Pkwy Valencia, CA 91355-1095

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  Six Flags Great Escape & Splashwater Kingdom

  1172 State Route 9 Queensbury, NY 12804-1372

Review Details

• Review fromRebecca M

  Date: 12/27/2023

  1 star

  Rebecca M

  Date: 12/27/2023

  Six flags has lost our business forever. Their waterpark is worn down and the water smells. The smell is so bad that it took multiple washes to get it out of our swim suits. We started to try to cancel our subscription in the spring. The website link would not work so a chat with the customer support told us this was temporary. We tried again later and again talked with customer support that told us we had to email a request. That failed due to not using the original email address. Now finally (6 months later) we are being told they will cancel immediately but our deposit is forfeight.

  Six Flags Corporate Office

  Date: 12/28/2023

  Hello, we apologize for your difficult experience. We strive to provide a fun environment to all our Guests. Please send us a note by contacting *************************************************** so we can better assist you.

• Review fromKevin H

  Date: 12/26/2023

  1 star

  Kevin H

  Date: 12/26/2023

  My wife and I have for many years have purchased season passes to take ****** youth to the water park multiple time a week in ******* during the summer. On September 2nd we purchased 5 season passes as we do every year. On September 15th my wife had 2 strokes. The effect of the strokes not only had caused us to stop fostering but she is in no condition to use the seasons passes. I attempted to reach out to Six Flags explaining the situation and although I understand that the is a policy of no refund I requested that this Amusement park that makes millions every years to consider refunding the $309.50. I was shocked by multiple emails back and forth that although medical documentation of restricting my wife to drive, sign legal documents, or participate in activities that she could fall or get injured this was not sufficient for Six Flags and requested private confidential medical records that had specific vocabulary without providing a document for them to consider returning $309.50 to customers who has had years of loyalty and had an medical emergency to have a full home to an empty home, to a couple who now have multiple medical bills with just the Ambulance bill being $620. Eventually I was told that because of my inability to provide sufficient medical documentation that it will be escalated and Six Flags was unable to provide a timeline. I am shocked that an amusement park is unable to return $309.50 when they make millions every year. That the only reason season passes were bought was because of our loyalty but now that we have no kids and are physically unable to enjoy the park Six Flags is unwilling to consider a refund of **** season passes that are unused and are unusable. It is mind blowing that I was to be felt like I must grovel and beg for Six Flags to refund $309.50. That Six Flags is unable to apply human compassion to a family that has already experienced so many difficulties and help a family that has been loyal for years to return $309.50.

  Six Flags Corporate Office

  Date: 12/27/2023

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

• Review fromKemo D

  Date: 12/19/2023

  1 star

  Kemo D

  Date: 12/19/2023

  I went to the Six Flags in *********** on 12/16/2023 for my daughters 3rd birthday. We wanted to experience the Stunt Pilots ride but were turned away by an employee (****) because my daughter was 2 inches short of the required height. Thats understandable and I was going to accept until I noticed that a girl behind us who was the same height as my daughter was let through. This made me feel discriminated and I immediately requested to speak to an supervisor who referred me to the guest services. I spoke to ***** who filed an complaint on my behalf and gave me a case number. Once again I asked to speak with manager but he never showed up. I waited for an hour but he never showed up. It looks like the management was trying to sweep the whole incident under the rug. This is completely unacceptable and beyond unprofessional.

  Six Flags Corporate Office

  Date: 12/20/2023

  Hello, we are disappointed to hear of your recent experience. We strive to provide a fun environment to all our Guests. Please send us a note by contacting *************************************************** so we can better assist you.
  
  

• Review fromkevin M

  Date: 12/07/2023

  1 star

  kevin M

  Date: 12/07/2023

  After your park annual passes are expired, the park will keep billing you with no way to cancel the automatic payment set up. The website states, that I have no passes, yet they keep changing my credit card.

  Six Flags Corporate Office

  Date: 12/07/2023

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

• Review fromSusan M

  Date: 11/30/2023

  1 star

  Susan M

  Date: 11/30/2023

  Money hungry business they dont fix errors on internet when customers make mistakes they say final sale no refunds. This is a huge sign that they cant fix issues or lack good customer service skills and Ill never go there again.I got tickets for my sons birthday but bought too many tickets and wanted them to fix it but no they decided to just take my money for unused tickets instead wow. Made an error online and they dont give any option to fix it but rather just say final sale! Like its life or death. Usually other business help fix the error instead of stealing from customers.

  Six Flags Corporate Office

  Date: 12/02/2023

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

• Review fromMonique M

  Date: 11/28/2023

  1 star

  Monique M

  Date: 11/28/2023

  Serious complaint about Six Flags, *********** being unsanitary and filled with rodents.

  Six Flags Corporate Office

  Date: 06/05/2024

  Hello *******! We are concerned to hear this. Please reach out to *************************************************** with further details so we can promptly assist you.

• Review fromCass S.

  Date: 11/09/2023

  1 star

  Cass S.

  Date: 11/09/2023

  This complaint is my last option in dealing with this flash pass nightmare. At the time I purchased my flash pass ticket the website wasn't accurately reflecting a discounted price for the ticket, and I was told by someone working in the park that I would need to purchase the tickets online, and as long as I did it at least the day before I enter the park (purchase on 10/19 when I would enter the park on 10/20), I can request a refund for the incorrectly charged amount. Price is supposed to be $245 per ticket ($275 with the advertised $30 discount) and I am requesting a refund for the difference. Correspondence is as follows: 1) 10/19 I spoke with ******* at Six Flags Tech Support 2) 10/19 I spoke with gentleman at Six Flags (6:15pm)3) 10/19 purchased a flash pass ticket for my visit on 10/20 4) 10/27: online chat with ******************** who said she can't honor the price, stating that the $275 price is already discounted by $30, although there is no where on the site where she can point me that says the fixed price is $305. I was stunned by the lack of professionalism by this rep; the moment I started questioning the validity of her statements they statements If you dont mind, Im ending this conversation. Just like that, she cut off the chat with the problem never being resolved.I attached the following in my complaint to PayPal but they said they couldnt do anything because the merchant (Sic Flags) is claiming the price is accurate. 1) Receipt for purchase 2) Proof of website error on priced ($275 price should have reflected $245) 3) Proof of what sale prices look like when discounted.For the amount of money we spent that day on platinum passes, premium parking etc, the least Six Flags can do is fix the price of the tickets and refund the difference.

  Six Flags Corporate Office

  Date: 11/12/2023

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

• Review fromJosue G

  Date: 10/30/2023

  1 star

  Josue G

  Date: 10/30/2023

  We recently took a trip to *********** and decided to spend a day at Six Flags. I had purchased the membership as it leads you to believe that you had full access to the full Fright Fest attractions. When we got to entrance gate and had the employee scan our passes, they proceeded to tell us to go pick up our wrist bands at the Fright Fest booth. Once we got to the front of the booth for the wristbands, we were told we had to purchase them as its not included and if we wanted full fright fest experience, we had to purchase the tickets. I spoke with the *********************** hotline and was explaining to them that even in the *** section of the Six Flags page, it shows that the memberships do have access to the Fright Fest but they still didn't want to provide a refund for false advertisement or to cancel my membership for the same reason but were stating that they could not provide a refund and offered to provide me 2 complimentary snacks and 2 ride exit pass. Six Flags needs to update their info and properly disclose what is included when purchasing the memberships and also in their *** section.

  Six Flags Corporate Office

  Date: 10/31/2023

  Hello *****, ***** us to take a closer look at this for you. Please contact us at *************************************************** with your information so we're able to best assist you. Thank you. 

• Review fromJieun Y

  Date: 10/30/2023

  1 star

  Jieun Y

  Date: 10/30/2023

  I've already contacted six flags customer service addressing my issues with my attempted visit on Fright Fest weekend. According to their response, six flags has a very strict policy and they cannot help. I am sure Six Flags has a refund policy in place that provides some flexibility for customers who had an issues because of under certain circumstances such as an unexpected delays due to Fright Fest event which prevented us from able to go near the park due to overcrowded traffic. We were stuck in a traffic for hours and given up. We never expected to have overcrowded traffic because of the event called Fright fest. It is ridiculous they were even still selling the tickets where they had not enough capacity for customers. We wasted more than 6hours on the road driving and waiting over 1 1/2hrs on a ridiculous lines of traffic which stretched all around and over 2miles from the park's main entrance just to get into the parking lot. I want to use my tickets on another day but they just want to steal your money and don't want to help. Very disappointing and a horrible experience my family experienced.

  Six Flags Corporate Office

  Date: 10/31/2023

  Hello ****, ***** us to take a closer look at this for you. Please contact us at *************************************************** with your information so we're able to best assist you. Thank you. 

• Review fromAndrea D

  Date: 10/30/2023

  1 star

  Andrea D

  Date: 10/30/2023

  The park needs more maintenance and cleaning. The bathrooms are disgusting. I have never seen personnel clean one, and they need to be in better shape (new seats, fix the tiles, the roof, soap dispensaries [which are either empty or not working]). There are also wasps all over the park, making it a safety hazard. The wasps are mainly in the trash cans and the drink fountains. No one can get something to drink without a swarm of wasps attacking you. The general state of the park is sad and concerning, which, given the number of people that go to Six Flags, is disconcerting. There should be enough funds going into upkeep, maintenance, and cleaning.

  Six Flags Corporate Office

  Date: 10/31/2023

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.