Reviews

This profile includes reviews for Six Flags Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Six Flags Corporate Office has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Six Flags Corporate Office

  1000 Ballpark Way Arlington, TX 76011-5168

• 

  Six Flags Corporate Office

  17000 W Interstate 10 San Antonio, TX 78257-9503

• 

  Six Flags Corporate Office

  1800 E Lamar Blvd Arlington, TX 76006-7304

• 

  Six Flags World Headquarters

  924 East Avenue J Grand Prairie, TX 75050

• 

  Six Flags Great Escape & Splashwater Kingdom

  1172 State Route 9 Queensbury, NY 12804-1372

Review Details

• Review fromShannon L

  Date: 10/23/2023

  1 star

  Shannon L

  Date: 10/23/2023

  I bought a ticket for the 26th of October a one day ticket was available for this date. I bought the ticket only to find out later that the ticket I bought had been put up as a mistake by their website and they were only offering fright fest and haunted houses that day. I did not want to go to fright fest and the tickets I purchased for the day I wanted the 26th were available as normal tickets. Come to find out later after I had requested off and my friends bought the tickets to that daily tickets cannot be used that day. I am losing a day of work. The representative admitted on the phone to me that it was the website but I was offered no refund after repeated asking. I am not available to do a weekend trip due to the nature of my work. It is ridiculous that a mistake on their end makes me pay $117 dollars. My ticket clearly reads the date October 26th but when called they said no that is not accurate. I had not received any email indicating I would not be able to go.

  Six Flags Corporate Office

  Date: 10/24/2023

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note with your order information to *************************************************** for further assistance

• Review fromMichelle C.

  Date: 10/21/2023

  1 star

  Michelle C.

  Date: 10/21/2023

  Terrible experience. I have tried multiple times to cancel my subscription they make it especially difficult. You call the tell you can only cancel online. My daughters membership using my card was accepted to open the account. That was fine, originally she followed all the rules of the time window for cancellation, types of restrictions and time windows I have never heard of. My daughter recieved an email confirming cancellation. Following month billed again told it was because of when the cancellation. We were told she could not cancel because she was not the authorized user of the card. I cant cancel because I dont have an online membership with them. Round in circles and still being billed for a third time since we requested cancellation. Filed a complaint but this is horrible service.

  Six Flags Corporate Office

  Date: 10/29/2023

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to ***************************************************, so we can better look into your concerns.

• Review fromAlicia F

  Date: 10/17/2023

  1 star

  Alicia F

  Date: 10/17/2023

  I have had horrible experience with trying to cancel my membership I was a loyal member along with 2 other household members since ***************************************************************** Do NOT get a membership they have gone so far down hill the parks have went to trash and so has their customer service... I will make sure TikTok and ******** get wind of their sales tactics. Before it came to this I reached out to customer service twice with no help.

  Six Flags Corporate Office

  Date: 10/19/2023

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

  Six Flags Corporate Office

  Date: 10/19/2023

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to **************************************************** so we can better look into your concerns.

• Review fromNancy M

  Date: 10/16/2023

  1 star

  Nancy M

  Date: 10/16/2023

  I purchased tickets for 10/14/2023 Fright Fest 2023 to celebrate my sons 21st birthday and when we arrived at the park we were advised that due to the bad weather the park was closing early and that most of the rides were already shut down. I purchased one day tickets into the park and also purchased the express Haunted House passes. I went to the guest relations booth and the employee told me I could use the haunted house tickets till 11/8/2023. I stated that the website says the last day for Fright fest is 10/31/2023 and asked her if fright fest was extended till 11/8/2023.? She said she did not know when the last day for Fright fest was. How does guest relations not know that information. I called Six Flags to ask for the telephone number for the corporate office to ask if the haunted house passes could be extended till fright fest **** because I would not be able to get back to Six flags before 10/31/2023 and was given the wrong number. I called the National support line and was advised that fright fest ends 10/31/2023 and the tickets can not be extended. I spent a lot of money between the speedy parking pass which was a waste since I entered the parking lot but didnt go to the park, I also bought food passes and everything was purchased for four people. I am very disappointed that exceptions can not be made to extend when the haunted house passes can be used. The one day pass and the food passes I was advised I could use till 1/1/**** which gives me some time but the haunted house passes only gives me two more weekends to use which I can not due to work schedule.

  Six Flags Corporate Office

  Date: 10/17/2023

  Hi *****, we appreciate your feedback and would like to hear more from you regarding your experience. Please reach out to us at **************************************************** so we can better assist you.

• Review fromAngelica G

  Date: 10/14/2023

  1 star

  Angelica G

  Date: 10/14/2023

  I am a pass holder and paid $86 for my sister to get into the park for Fright Fest. I purchased two wrist bands for $70 and waited in line for the Saw maze for 2.5 hours only to find out the maze had been intermittently opening and closing and NO ONE WAS TOLD ANYTHING! So we are all waiting in a line for a maze that is closed without being informed so that we can decide to go else where. After speaking to very rude supervisor ***** and employee ******* in guest relations they basically told us tough luck and all they can do is give us a front of the line pass but when we walked halfway across the park again to go to the front of the line was met with more rude employees who claim they didn't know why we were told that because the maze was closed. After returning to guest relations I was told the maze was open again. At this point it was nearly 11 pm I had been on no mazes, no ride, had not even had time to get food and was again given the "tough luck" attitude when asking for assistance. I was eventually given wrist bands for another day at 11:15 pm and our current wrist bands were taken from us. I called customer service the next day and was given the same attitude. I was told it was my fault because it was my decision to go to that maze. I have received no help from no one and feel like I was completely ripped off for the $86 dollars that we paid to get in since we were unable to do ANYTHING due to the lack of communication on the staffs part. I have spoke to at least 5 different people and have received no help and no understanding fro anyone. This is so frustrating to feel so robbed of the money we spent to enjoy fright fest and have not received any value for the money we spent. So disappointing If this is not resolved I will be canceling my membership and never returning to any six flags park again which is unfortunate because I am a frequent visitor.

  Six Flags Corporate Office

  Date: 10/16/2023

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

• Review fromKy M

  Date: 10/13/2023

  1 star

  Ky M

  Date: 10/13/2023

  We bought tickets online in advance plus a parking pass. I was admitted to the hospital (we're I'm currently at now) and need surgery this upcoming Monday. I won't be able to go to six flags, nor will the tickets be valid once my recovery time is over. I asked for a refund and was told there are none. I couldn't even get a hold of a live call center representative. I was told through the chat option. They created a case for me but said it would be a couple of days. The chat rep even said it's most likely not going to be refunded I'll have to take a $200 loss. I'm so angry and heartbroken that this company would do such a thing to people. I'll never go back now, they need to be shut down honestly. They aren't open all week. And the hours on Friday are limited.

  Six Flags Corporate Office

  Date: 10/14/2023

  Hi there! We are disappointed to hear of your experience. We would like to learn more about your visit and makes things right. Please reach out to us at *************************************************** with your order information so we can further assist you.

• Review fromAna D

  Date: 10/08/2023

  1 star

  Ana D

  Date: 10/08/2023

  Last night was supposed to be a good night with my sister and husband that turned into ****, all because the foreigner they have working guest relations rolled her eyes nonstop, laughed at us, and refused to get her supervisor after we had spent $111 on haunt passes only for them to not work. We had purchased 3 passes but were handed 6. We asked did we pay for 6 because we needed 3. The person checked our receipt and said yes you did, called a supervisor and refunded the 3 tickets. We waited an hour in a trail line only for security to tell people they could let rejoin the line if they separated from their group but then allow 3 different people to walk in stating they had their group upfront. My husband went to speak to guest relations because the park was just about to close and we hadnt gone in any trails. My sister and I attempted to go through another trail only for our passes to not work and I was told if you give me your best scream Ill let you through anyway. So we brought the passes to my husband at the front who was speaking to the foreigner ******* guest relations only for her to roll her eyes the minute he started talking and to give an attitude. She threw our card and receipts through the glass at us and slammed the glass shut when my husband requested her supervisor. He kept asking for one and she kept laughing and telling him no. It got to where securitys supervisor(*****) came and asked what was going on. We explained it and at that point 7 Police officers had shown up. He went and told the cops they werent needed at all but they refused to leave until ***** had walked up all the way out. ***** said sorry to us after hearing what happened, explained he had radiod his ***** to come just in case and his ***** had called the cops instead. He apologized saying oh s*** I messed up these people are nice he was sorry about how the lady at guest relations handled it. I will never step foot in another 6flags and I want a refund on my Diamond passes.

  Six Flags Corporate Office

  Date: 10/09/2023

  Hi there! We are disappointed to hear of your experience. We would like to learn more about your visit and makes things right. Please reach out to us at *************************************************** with your order information so we can further assist you.

• Review fromClaudette W

  Date: 10/01/2023

  1 star

  Claudette W

  Date: 10/01/2023

  Worst experience ever I have had season pass as far back as Jazzland and to drive 6 hours and buy diamond pass to have unlimited access to the parks .. to be told I couldnt re-enter the park when I was told by a staff member I could I went to the car to get my husband medication when my family is still in the park because we purchased fright feast ticket I couldnt re enter the park what is unlimited If you cant use it to get back in a the park I purchase season passes for my kids and grandkids ever year as part of there Christmas which is a total of 19 tickets I will never purchase of return if I pay for unlimited it shouldnt matter how many time I go to my car let alone for medication for a family member absolutely the worst customer service ever !!!

  Six Flags Corporate Office

  Date: 10/08/2023

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note with your order information to *************************************************** for further assistance.

• Review fromNick P

  Date: 09/14/2023

  1 star

  Nick P

  Date: 09/14/2023

  The 2023 season at Six Flags Hurricane Harbor was a genuine disappointment. Attractions would be open when we arrived but close shortly after, such as the wave pool and lazy river. Consequently, other areas of the park would become ****** crowded. None of the ******************* stations were operating, so using an unlimited refill cup required waiting in line, often for ***** minutes. The park's appearance was dirty, especially the restrooms, the family ones being closed the entire season. Excuses presented to me on site from managers were understaffing and unexpected attendance numbers. My experience was so poor that my wife never even redeemed her season pass. When I asked for it to be refunded, through the company's website chat system, I was refused. They would not even issue a credit, either. A corporation as large as Six Flags should have no excuses or make the situation right. Their response clearly indicates how little they value retaining customers.

  Six Flags Corporate Office

  Date: 09/16/2023

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

• Review fromTiana M

  Date: 09/14/2023

  1 star

  Tiana M

  Date: 09/14/2023

  Had the most terrible experience at the park and with the management team trying to resolve my issue. My season passes were purchased as a gift and rejected at the park due to fraudulent claims. I was told that the person purchasing the tickets online has to be present at the park. I was never notified of that online while purchasing. I was only sent tickets through my email welcoming me to the park. Drove over an hour to get there to be turned away. I felt like I should have been denied tickets in the first place if that were the case. When myself and the person who purchased the tickets (my mother) spoke to the management team we were told well we gave u your money back and seems as if u cant afford to attend the park. We would love to take more of your money with no guarantee your account wont be denied in the future and if u say anything else I will hang up on you and disconnect the call. Wow! Is that how we are treating customers that are inconvenienced due to your negligence of letting customers know they cant purchase tickets as a gift before u take their money. The purchase should have been denied from the beginning. Let alone no one cares about the rudeness *** encountered from everyone involving this issue. No one even took the time to call me back with a resolution. I had to call them multiple times to keep getting the run around and threatened if I call back again. Mind you I still have no resolution. Bad business do not spend your hard earned money with them they dont appreciate or respect their customers.

  Six Flags Corporate Office

  Date: 09/16/2023

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.